Based on 45 opinions finded in 1 websites
Opinions
I asked to warm my all day breakfast and they made it so hot that i burned my tongue and had to wait it to cool down before I eat. This is a feedback for next visits, hope you read this.
Murat RADMARD . 2025-05-12
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Ordered a white hot chocolate, got a regular hot chocolate, yuk! And it cost £6!
Jonathan Bunce . 2025-04-16
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Worst chocolate twist ever, dry and bready.
Adam Cooke . 2025-03-08
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I ordered an almond croissant. It seems they decided to give it to me instead of throwing it in the rubbish bin! It was embarrassingly stale and a bad croissant. I looked at the others they had, and they were just as pitiful. I guess Costa has confidence that people will eat whatever they serve since it’s a big brand, but it’s truly shameful. To serve customers the most expensive and the stale ones at the airport. I hope my voice reaches them! Ps. I shared my opinion with the staff and they replaced the croissants two times to provide fresh ones to me but unfortunately, all the croissants were stale! It’s not the staff's mistake that I will increase my service stars but the rest of the stars will stay low!
Ali Can . 2025-01-09
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Great service with a smile..Kelly some sales person and she was right the mince pie was delicious 😋
Michael Edwards . 2024-11-16
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Bought a caramel latte think they forgot to add syrup was rushing for a bus so didn't have time to go back
Marta Skorubska . 2024-11-09
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Plenty of seating places. Very nice baristas and drinks were excellent
A J . 2024-10-14
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The service was trully excellent!
Rok Milavec . 2024-09-27
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It's a Costa, same coffee as outside the airport but more expensive. It does have a large seating area with an arrival and departure board. The server was polite, prompt and well presented.
Berglas71 . 2024-08-26
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Served by Callum. So efficient, polite, friendly. Made the experience worth it.
rontwentyone . 2024-08-23
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My God, I ordered a cappuccino...has anyone looked in the pot where the milk is frothed? Excuse my language, but I could have puked!
R C . 2024-03-09
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Barry and his colleague whose name I didn’t catch at this Costa were amazing and couldn’t do enough for us and our little boy. They’ve really made our trip so far and put us in a great mood to start the rest of our holiday. A*** service
R Smith . 2024-02-11
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This is the second location of costa which I have tried. This place has a nice ambience and is a good place to sit and spend your time. I had a flight early in the morning and had a layover of about 9:00 hours. Stayed couple of hours here and had good time. Their mint tea is nice and the snacks they got are great too.
Salim Khoso . 2024-01-04
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Ethan and the gentleman working with him were very friendly and helpful, very good customer service hard to do at 3am in an airport well done guys
Tina Rowland . 2023-10-08
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Big Costa in Birmingham Airport
I Thomas . 2023-09-30
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Excellent service! Thank you so much Steve.
Dmytro Maliuk . 2023-07-19
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We were stuck in Birmingham airport waiting for a connecting flight with my dad who had been ill from cancer. There were no seats so most of us had to borrow some chairs from Costa including my dad who really needed one as he wasn’t feeling well. When they opened up, a rather angry woman who was opening demanded we gave back the chairs for the customers. We asked if my dad could keep his as he wasn’t feeling well and he was frail but she wasn’t having any of it and demanded the chair back he was using. We said he was ill with terminal cancer and said he wasn’t well, but the woman still wasn’t convinced and so in the end we had to give back the chair so he had to sit on the floor uncomfortably. I think the staff here should either have basic training on human compassion, or maybe employee staff with an actually heart and soul, and not the void husks that seem to be running this Costa branch. For shame on the staff you employ at this branch Costa, the worst of humanity.
Oliver Farthing . 2023-06-08
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Worst service the guy with the weird haircut is rude and miserable better off getting a coffee from Gregs tbh
Fahad Saba . 2023-03-14
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Ordered and paid for my coffee, asked for no plastic lit on my cup, I didn't want it to go, but the lady insisted she was obliged to put it, I asked again please not to do it but she insisted again. I left without my coffee. Very bad service, rude behavior, and stupid rule - if there is really one about it.
Diego Brenner . 2022-09-26
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Had a coffee from here and I have been sick 3 times already before my flight don't go here its horrible
Cameron Docker . 2022-06-13
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I specifically asked for a shot of espresso in my frappuccino and I paid for it, and yet could visibly see the barista not put a shot in. When I confronted him, he just blatantly said he added it. Pretty poor service I would say!! The barstools and the tables weren't cleaned after use either. Although I understand that there'd be a moving crowd and it might be difficult to clean often, given the pandemic situation and for basic hygiene I'd expect some level of cleaning at least every 10 mins or when a person moves out.
K P . 2022-05-22
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Hot chocolate and seating was nice. Expensive croissant tasted stale - Not impressed. Have been to quite a few Costa coffee's and this one was below my expectation
Ebrahim Makda . 2022-03-09
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this costa is amazing they have great service and one of the workers looks like he was hand crafted by the greek gods. highly recommend going you will get amazing food/drinks and hopefully if he is working you will get an attractive blonde male serving you
Jasleen Sahota . 2022-01-23
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I came, the staff is friendly, Halil is a very good person, thank you, the service is very good 😊☺️
ismail Donar . 2021-09-08
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Awful coffee, lukewarm, weak, characterless, not Costa standard. Avoid this Costa
James Meyer . 2020-02-01
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Don't bother wasting your money on the so called Spiced Apple Tea.... otherwise it's ok nowt special.... much better standard of service from other Costa Cafè in the region.
Wayne Knowles . 2019-12-07
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Friendly people. Fast service. Always tastes amazing.
Emily Hiley . 2018-11-09
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437 Opinions
Turned up here on Easter Monday at 5.10 pm expecting service as stated online they close at 5.30 pm however we were turned away and not served despite it being a good twenty minutes from close because they were cleaning however people were still sitting inside why say your closing at half past and refusing service to customers that turn up at just gone 10 past what a waste of time. The employees were simply rude and expected use to know they close 30 mins before they are supposed to be closing. THEY MUST HAVE BEEN IN A RUSH TO GET HOME! Very unprofessional
368 Opinions
Never Again worse pub the bar womens tetrible moaning about gas bottle and slamming tables into furniture damaging it she says dont want to work there why u telling customers who are ordering food and drink not good will not be returning pub is a mess according to bar women
2737 Opinions
Our Sunday lunch booking began poorly with poor service at the bar, however, once we were shown to our table lovely Lillie served us. What a charming young lady and very professional. The meal was lovely, the best slow cooked belly pork I have had for a while, tasty roast potatoes and veg and as much gravy as we wanted. Well done to the chef and if management are reading this Lillie is a keeper!!
453 Opinions
I attended this Costa needing drinks for a number of colleagues all with different tastes, styles and requirements. I was lucky to be served by Olly. His attention to detail for me was excellent but what prompted me to leave this review was his attention to detail and how helpful he was to the 3 people he served while I was waiting for my take away. Well done young man.