Costa Coffee in Ealing

Awful service. Was waiting in the queue to be served and they served the guy who just came in before serving me. When I asked them am I not in queue they rolled their eyes, I’m a paying customer what type of customer service is this. Tall German looking guy and the short girl, absolutely awful customer service.

Not really visiting anymore.. used to go there before October last year.. nor anymore.. I suppose it's on the list if you know what I mean

Every time I come through to the drive through there’s a guy called Uzair. What a legend he is - he always takes a moment to have a quick conversation. He must have so many customers but he remembers the last conversation we had 🤯. Definitely makes you feel welcome & want to return to this Costa. Great customer service, I wish more staff were like him. Give this guy a promotion

Excellent, My thanks to Uzair (not sure if the spelling) who was outstanding in customer service when I visited a few days ago. Had a massive headache following a night shift and he was superb, made some nice jokes and comments which brightened up my day just before another night shift! Highly recommend, staff were excellent, got myself a mocha or cappuccino can’t really remember but got extra chocolate sprinkles… Pop by, very nice little stop off just before the awful traffic passing Hanger Lane…

Nice place to sit and watch the early morning traffic go by.

I love Costa Coffee and the atmosphere it creates. It is always good to go back. I am not a big fan of their food, though, but the coffee it's amazing.

I went here with a friend and bought a lot of food and drinks. I received a parking charge for overstaying the parking (signs were small in font and difficult to see). I returned to ask if I can speak to the manager and staff declined to let me. If you want to be disrespected as a customer and be on a time crunch to leave then this is the cafe for you!

Somehow like it more than high street costa for its large space and isolation, great place to focus on writing things, got very productive there

Its what it suppose to be a drive through cafe to be. The few times ive been, it was busier than usuall.

They frequently close much earlier than their posted hours, including the drive-thru.

The waitresses all spoke Italian even if they weren't, I really appreciated this

Only had drive throughearly morning but coffee better than most of the walk in places!!

Anytime, nice service good people good stuff

On Monday bought two iced coffee and test was terrible and the guy who made was so rude and racist even he made the coffee terrible purposely i am customer of costa since 2014 I stopped to buy from them.

First ever drive through Coffee Shop i saw. Perfect for people on the move with tight timing.

Brilliant service from Kaelan (I hope I’ve spelt the name correctly) put a smile on my face today !

Okay place but the food screen seems far from customers driving in to order

Went for a quick coffee. Nice and quiet break.

Nice area to have a drink and rest Bad things The shop is to dirty

Zubair really brightened up my day. Just with a smile that made a difference

The chocolate of the place is delicious!

Does what it says on the tin. Shame its become a fast food like experience rather than a real coffee shop. Guess that's what happens when you sell your soul to big biz!

The staff at this Costa are amazing. So friendly and helpful, they go the extra mile to please. Would definitely recommend a visit!

A good place to sit and drink in this area.

Went their with family . Ordered Bubble tea mango flavour . Manager was there forget name . He is very rude . Tea was worst ever someone can get . The behavior was Very rudy . Left from there with broken heart . Never has this experience wity costa before .

We bay cafe today me and my friend. Anthony made as a very good cafe. Here we always have lovely cafe. Very good staff and very good service and lovely cafe. Thankyou to this costa staff.... and Marry Christmas.....

A welcome sight when driving into London with good parking space and drive through. The coffee was hot which does not always happen in Costa and the atmos was friendly. Loving the raspberry and Almond slice which was not dry but too small and sicilian Lemon muffin is also a good choice. .

The drive through here is so good. Love the service

Good spot if your driving and parking is free

The drive thru is always long, but the service is fast. You're not waiting a long time to get served. Coffee is always hot, and the toasties are delicious and also hot.

I’ve been coming here for about a year now and I have never had any complaints! Service is amazing, staff is very friendly and helpful. I also visited earlier today at 14.30 and was served by Jabir. He was lovely and speedy and he recommended us some new drinks that we hadn’t tried before. All in all, this is definitely my favourite coffee shop. 10/10 would recommend to anyone that’s looking for a nice coffee and a pleasant experience.

Very friendly service and lovely staff.

Nice coffee. A customer lavatory is available

It was nice to stop here on my way to work. Plenty of parking which is important for me. A lot of sits inside and outside of coffee shop. Very good coffee and varieties of food from M&S. Enjoyed to stay here as friendly staff and got nice coffee. Definitely come back there.

I hope this gets to the lovely lady who served me on July 8th 2023 around 2.45pm. I admit I have a fussy order and I like my drink in a specific way and she was so patient and helpful explaining what she can do for my order. She was so friendly & helpful. Great service excellent experience.

Staff were nice. Strawberry refresher wasn’t the best.

Very nice place and so comfortable. Great customer service especially from the lovely team; Bushra, May, and their amazing manager Antonio:)

visited 16 june 2023 - ordered 2x frappes only at drive thru. we needed to park up and wait for them (only a few minutes). that's it.

Very nice place and lovely people.

Worst staff ever, rude untrained and lazy, I would never visit this branch again

This has to be the slowest drive through service in London

I went to the Costa branch at 13B Alperton Lane, Perivale, Greenford, UB6 8DH, England, and I came across an Asian employee with yellow hair who was one of the best baristas I have ever dealt with in my life. Therefore, I would like to write an excellent review for that employee so that I can put it on Google. My experience at the Costa branch was excellent thanks to the amazing employee I encountered there. The employee was of Asian origin and her yellow hair highlighted her natural beauty, but more importantly, her outstanding skills in customer service. From the moment I entered the store, I was greeted by her warm and friendly smile. She was extremely nice and genuinely interested in meeting the needs of customers. She demonstrated a deep knowledge of the products and provided valuable recommendations regarding the coffee that would suit my taste. I truly felt that I was in superior care. It was not just her professionalism in service that caught my attention, but also her speed and efficiency in fulfilling customer orders. It didn't take long until I found myself in front of me with the delicious cups of coffee I had ordered. Honestly, I did not expect to be this satisfied with my experience. I was truly grateful to the amazing employee for her efforts and the care she showed towards her customers. I made sure to personally thank her for the excellent service she provided. I highly recommend visiting the Costa branch at 13B Alperton Lane, Perivale, Greenford, UB6 8DH. And if you happen to encounter the amazing employee there, be assured that she will bring you your favorite drink excellently and deliciously.

Friendly staff, Quick and helpful service at drive-thru. A bit expensive for a slice of cake but did get free babychinos

Nice little coffee place, local.

Lovely ambiance. Nice coffee. 2 things to improve on: 1. Lady taking our order (at around 1pm on 20 April 2023) could have been a little more friendly/cordial by giving a little smile, even just a hint of a smile 😊perhaps! 2. I wanted some pepper with my toastie, but none was available. Was told, "we don't have any in stock". 😏

Very nice best please to have meeting good car park

Good but be ware of maximum parking time allowed

I am a regular customer that visits this particular Costa. To be honest the place is absolutely amazing with great staff in place working together to deliver the best customer service. The food is not too bad but certain times the hot drinks don’t meet your expectations. Despite that the location is ideal for daily commuters and instore is rather cosy. There is just one issue that needs to be addressed. Nearly all the tables in this particular Costa are not stable. This could get rather catastrophic, especially for those ordering hot beverages as it can easily fall on you. This can be health and safety issues that need to be addressed by Costa as soon as possible.

Handy stop on the way to London

Meilleur Costa Coffee que j’ai été. Ils ont même un drive.

Awful tasting coffee, total waste of money

Drive thru was out if order last time I went. Long queue inside.

Just lovely place and good coffee

Costa always good, good service and nice place to set

Location, staff and ambiance is nice enough. 1 start as they totally fail to inform you of a fine if you stay over 90 minutes with a car (I was there for 110 minutes). There is so much space for a clear sign outside and Costa and KFC are literally the only places to be. I contacted Costa and they totally shift responsibility to the parking site owner. Total joke. Shop owners should take some basic responsibilities to their customers. £100 fine for a place to have coffee unreasonable too.

A popular Costa but good service even when busy.

Liked their discounts on selected retail items

Nice place to get a coffee to go

Good facilities, parking, drive thru.

Good coffee stop near, Hanger lane

Nice staff... Nice and perfect flatwhite and freshly cakes 🥰🥰🥰

Just ordered a Toblerone hot chocolate at the drive through and it was like water. No chocolate taste not even milk. The drive through has been awful everytime I've come here and I won't be visiting anymore. Save your money and go to a different coffee shop.

A bit slow but a nice enough cup of coffee.

No communication between customer and person taking an order.... not good feeling for a customer

Very friendly staff. Very willing to carry my tray when needed.

I am yasmin and love alperton costa, this branch has the best customer services, very polite, pleasant and always helpful, food and drinks are top notch here

Good perfect coffe at this location. Place was nice and tidy.

Very busy on a Sunday and no drive thru but friendly quick staff

Great customer service amazing experience from son

Expected it to be really busy due to its location next to the Hoover building and Hanger Lane Tube station. Nice quiet atmosphere.

This morning I visited Costa Coffee, I ordered a flat white with extra shot of espresso, unfortunately my order tasted like latte. Not what I expected

Staff are very good but food not fresh. I have just ordered almond croason it's hard, not fresh. Didn't enjoy it and ended in bin. You need to be sure you serve fresh food!

Short staffe. unprofessional, untrained unconfident staff . Customers complained about 🪰 flys inside the cake 🥮 counter but staff didn't care . Bad coffee. Clean place . Need more staff snd more training. You dint get what you paid for.

Poor staff ,McDonald's mote nice and friendly, surprise Costa u loser

The location and the place itself are very good and it’s very clean etc.. however if I didn’t drive off I would’ve returned my Coffee. Just wasn’t upto standards from other Costa Coffees unfortunately. May have been a one of as I don’t come here often but I won’t be coming back.

Great Costa, good customer service.

Not a bad spot for a Costa, was nicely decorated and clean!

Drive thru, ice coffee in this weather. Unmatched!

Coffee is just perfect. AC in place. Great if you are working remotely. Nice design.

Just your nice friendly cup of coffee

Met clients for a meeting at this convenient location for us with parking. The clients were about 20 minutes late, the meeting went on for just over an hour. Checked my emails and messages in the car before leaving and my time there ticked over 90 minutes - I just received a £100 private parking ticket. What a joke - the place is in the middle of nowhere just off the A40 - nobody would park there and leave the site. We spent £25 and never left Costa. The cafe itself was average.

This Costa is wayout of my place & usual ways, saw it on my way driving visisting my friend, who lives there Ealing, it took me 3hrs to reach my friend's house tired & exhuxted( this time drive may be a half the way to Scotland ) as there was a cycling Rally & therefore the road closure & the time consuming to arrive, I needed a buzz from the long driving so out we went to this very pleasant place,clean & Costa anywhere is my favourite place anyhow 4 espresso macchiato & relaxing. The place was very nice, clean & efficient service from a very friendly servicing waitress. Yeah it was worth the visit by pure chance

What an excellent service, staff are so attentive, very professional and calm, the ambiance too is great. I’ll recommend

Very busy, broken costa club scan machine, no cups but disposable takeaway cups only. Not very impressed.

Cannot stay more than 90 minutes if you have a car. I got fined £100. Very peaceful place to work but why there is a parking limit. Costa and third party parking companies need to sort this out as we paid for the service. Disappointed.

Althoigh I am not a Costa Coffee fan, excellent location + good drive through and service.

I usually go for a drive thru around 8am - always a quick service and friendly staff, thank you 😊

Don't get there if you go walking, dangerous and dirty road. It's fine if you go by car

Delicious coffee and snacks served here, plenty of space and ideal for meeting. staff are very helpful and professional 👏, Thank you Isabella and Adam for going an extra mile.

Love costa coffee and making it a drive thru just makes it better quick service polite workers

Love coming here. However there is a time limit of how long you can be parked outside otherwise you will be fined.

Always great coffee, the new hot cross range is lovely

One of the best branches out there

Coffee is nice but the cinnamon bun was terrible

Fast service with friendly staff

Very nice coffee...but also expensive

Very rude staff every time I come over here with my mates arround 7:00 pm they close section where we normally site and pretend to be cleaning but never let anyone sit and ask people to sit somewhere else and they close it as its too early to do so!! very lazy every week we have the same story!! I will never come here again.

Safe and friendly environement.

Closed for the last 2 morning I'm here just before 7am & they surpose to be open from 5am not happy

Very convenient costa with plenty of parking