Costa Coffee in Trafford

I went through the drive-thru today and I was served by Dylan. I can honestly say the service was the best I have ever received anywhere. Happy, chilled, helpful, chatty. I really hope Dylan sees this, you put some sunshine in my otherwise awful day, thank you!!

As a regular costa customer I have become accustomed to fantastic service. However today's experience was not what I expected. Rude and abusive behaviour from the lady that claims to be the manager. Another member of staff had to ask her to calm down. She was verbally abusive and I actually felt threatened as she suggested I looked as though I had coffee thrown in my face. Whilst she was making the coffee....

Great place to get a drink and chill. Lovely and cool inside when hot outside.

Great staff very helpful and friendly

Steer clear of this place! Parking rip of in place! ... Confusing signs, when you ask Costa staff they say it's free and don't mention any restrictions which won't wash well when you get a £60 fine! Worst still customer services can't be bothered putting up signs or engaging with parking company on behalf of their customers... because they don't give a rip. Then they have so few staff on (one not on drive through) and if there's anyone ahead of you, your going to wait! There are so many better places!!

Costa coffee is a nice place for a coffee just not my favourite.its well located close to the shops,public transport and carparks.the staff are nice the coffee is good.i definitely recommend this place for a visit.

Not great service if I’m honest hence the 1 star. Ordered a small latte with coconut milk, charged 13 pound and then refunded…(clearly got my order wrong). Took my drink and drove away (after 7mins of waiting) completely the wrong drink given. How hard can it be? You guys follow the order on screen and take payment…. Training required imo. Won’t be back.

The amount of times this Costa is either closed in normal hours shown, drive through closed numerous days in a week at times or a paper notice on the door saying takeout only, is too many. Very inconsistent.

Staff abit careless, rushing for no reason weren’t even busy, drinks not prepared properly one wasn’t even hot

Sunday morning.Great freindly service on the drive through The coffee actually tasted better here. Not the usual bitter aftertaste with Costa blend.

Hello there it’s Saturday clearly says opens at 7am but it still closed wasted my time big brand but very poor service

Best drive through Costa I’ve been to all the staff (Ellie,shanti,Dillon) we’re super quick and friendly and fun. Thank you for making me smile

Ummmmm the one... Summer Berries

Convenient for coffee/breakfast while we get our tyres done at Bike Tyre Services next door.

Should open at 6am never seen it open at that time

Lovely Costa staff are so helpful and friendly one of the best ones we've been to, brilliant atmosphere, had a really nice relax in there coffees are excellent highly recommend here will definitely go in next time we're in Sale

Don’t speak to you in drive thru and then send you round all the way again to cue once you’ve made it to the window to order. When you point out you’ve had no reply after 10min at the Oder point, you’ll get a “well we’re busy”. Pretty bad.

Drive through so so slow, upwards of 10 minutes wait.

Excellent service! Best Costa I’ve been to

Very efficient staff, always polite and smiley to ensure your visit is a good experience. Costas fair is a benchmark product to beat. We use Costa wherever we go.

Amy on your drive thru is an absolute gem! She goes above and beyond everyday (yes I go everyday 😂) she's always personable and deserves a little cheeky bonus of some kind! She makes a real difference to my morning. Great member of the team. 🙌🏻

Lovely and relaxing place to have your first coffee of the day

Love this place . Coffee is the best and the staff are great

Great place but often don't have the drink my son likes (frappes or bubble mango)

Well aware about the problems with staff In hospitality, but I do feel if your charging almost £4 for a latte you have a duty to do some basic training so they know the differences between milk, froth, coffee milk ratios, and how to pour out of a jug. Ordered to lattes and got what I can only describe as a cup of steaming boiled milk, and a macchiato.

Best costa I've been too and we go to alot. Staff are lovely very chilled relaxing atmosphere. Also the barista Ben make the perfect coffee.

Excellent service here. Claudiu is the star of the show though sadly leaving today! He should be commended, excellent manager resulting in excellent staff. I'd ignore the bad reviews. Best Costa I've been to in Manchester

Friendly welcoming staff, delicious lime and coconut loaf and an excellent flat white

My favorite Costa for drive thru !

Opening times for sitting in are : Mon to Fri - 7 am to 5 pm. Sat- 7 am to 5 pm. Sun- 8 am to 5 pm.

Closing at 17:00, little bit a mistake. We wanted to have a chat over there but they closed it in front of our heads. Zamknięcie o 17:00, trochę pomyłka. Chcieliśmy tam pogadać, ale zamknęli to przed naszymi głowami.

Now a days everything taste the same

Best shop in Manchester , and e very friendly staff , love it

Good venue to sit down with friends to have a coffee and catch up. Clean and airy, staff are efficient and attentive.

Clean coffee shop, not great customer service. Could be friendlier.

This is a great Costa, the staff are always friendly and atentative, the shop is always clean and a great place to stop for a coffee

Lovely service...again! Can't fault the staff, coffee's were nice too :-)

Whilst it seems like a busy drive thru the inside area is quiet so nice environment to enjoy a coffee. Staff really friendly, good quality Costa food n drink. Recommend

My fave Costa! Excellent service from the friendly and polite staff. Really helpful staff member today helped me with allergen information whilst being patient and understanding. Lots of choice available. Clean toilets. Plenty of seating. A fab pit-stop after a walk and with air-con too. Fantastic place.

Always great service and coffee at this Costa

Excellent service, great coffee and food. Made very welcome by Bethany and Sheena. Top marks!

The staff is great, smiling all the time! The drive thru service is very fast!

Great little costa this. Staff are helpful and polite.

Quick service. Delicious millionaires shortbread and nice to be able to sit inside.

Asking for a Decaf skinny extra hot latte obviously too difficult.....

The staff were lovely at Costa coffee in Sale and the place was very clean.

Great service, it was the 50p offer and obviously it was rammed. Poor guys couldn't keep up but kept smiling.

Typical Costa, nothing special but it now seems to take an age to get served.

Fab as expected, friendly staff.

Very good, but didn't get any vanilla (as ordered) in our coffee

Very nice design and huge space. Friendly staff

Parked up and went inside, few days later i got a £60 parking fine. There's a 2hr limit

Web pages say open at 7am so drove there before a long trip to find it closed and to be informed it opened at 7??? Terrible performance not updating web pages. Such a basic thing. I wonder how many other people this has caught out ?

Good drive through. Was the only Costa open near me during the pandemic

A great dining experience with table service and friendly staff accommodation is made if you have any allergies and a good drinks selection.

Nice coffee and plenty of space

It's an absolute travesty I was so appalled at the state of the food that I had received it wasn't even hot it was warm which isn't what I wanted, the drink i got wasn't good enough i asked for a flake with cream and half my cup was full of cream and i wasn't given a flake i feel as I've been robbed as I paid £7:50 and it really wasn't it's a scandal of a place and the service wasn't at a standard in which a big company such as costa should have so i wont be returning to a costa branch indefinitely

Hands down the worst costa around in Manchester.... None of the staff can make a basic drink how they should be made and all taste horrible as a result. For example a latte is espresso ontop of steamed milk but these guys burn the milk and the coffee and serve you with what looks and taste like filter coffee with nothing which resembles a latte. Cappuccino is also made to look like filter coffee.

I used the drive thru. Service was friendly, quick and clean.

Very friendly staff. I was only able to use the drive thru but it looks very modern on the inside.

Drive through order screen is always broken