Costa Coffee in Newcastle upon Tyne

Always good service here, friendly and fast. The usual Costa selection of food, availability of pastries can vary a bit, but they do an excellent sausage bap. Very handy for EV charging, 6 Instavolt chargers next to it.

Lady on the till was very miserable! As soon as she stopped serving us she turned around and ate her sandwich on the counter. Terrible cappuccino - no chocolate even offered 🥲 , no dairy free butter & my raspberry and almond bake was stale !! So disappointing. I used to work for Costa , I was always proud to work for them however staff today were obviously not!

I love it here. Loads of parking. The staff are friendly and the drinks and cakes are delicious!

Fab staff, fab service whether eating in or take away , Love this place, its relaxing and very freindly XxX Lynn and Ian

Had been there three times during my stay in Newcastle due to its proximity to my hotel. The service is poor and the staff very unfriendly. I usually enjoy going to Costa Coffee whenever I'm in England. The prices that are now being charged for a coffee, not to mention the cake, deter me from continuing to go to Costa. I've gotten coffee from Greggs several times now. It somehow tastes better and only costs half as much as everything else.

Sent me the wrong food items!!!!! USELESS!

I was delivered a completely wrong order, for a different order number. Two frappes turned up in a stapled bag so I couldn’t see what was inside. I spent £20 on a panini and toastie and drink. No option to contact the Costa to get the order resolved and the items delivered. Having to wait for a refund now and I have no food. Usually I don’t have this big of an issue, occasionally an item is missing, so I’m surprised.

Love this Costa my favourite in the area and the manager is the most.dowj to earth person ever x

What a shame there are dogs allowed! We choose Costa cafes because they usually do not allow dogs . Please spare a thought for people who are scared of dogs we spend money the dogs do not 😞

Bits found floating in my coffee,l suspect it was coffee grind powder,not good for me as l was first time at this site due to my local being re furbished,so l won't return to gosforth drive through,but l won't right them off ?

My favourite coffee shop in the area!

Ordered at the speaker, drove round and explained i forgot to order it with oat milk & asked if it was too late, (had been a minute or less) and got told it was already made. Would've been nice to have been offered a remake regardless due to allergies and intolerances, thankfully its just a preference

It's coffee and over priced but hey it's trendy

always friendly service, usually reasonably quiet too. Easy access from roundabout just off Gosforth park racecourse

Very friendly staff and a good place to visit

Servince good nice and clean toilet inside Nice tea and coffee with offers for food and drink not too busy today good service. Not very busy today coffee was.

Can't knock Costa, is what it is

It’s a Costa…decent coffee, usually a table free. This one has a drive through which is handy!

Staff are always friendly, service with a smile and a dog biscuit for the pooch! Even she gets excited by a trip to Costa 😀

The wrong items were delivered. I’m vegetarian and they delivered food I couldn’t even eat. Wasted £15 on a lunch I couldn’t have. No answer via phone to rectify, so have had to request a refund via just eat and go hungry!

Wrong order arrived. Very disappointing

Clean service good and free parking

Great service, good tea and pastries. A little pricey, though.

Authentic pleasure of visiting Costa Coffee, and it was an exceptional experience. The customer service was outstanding; the staff was friendly, attentive, and went above and beyond to ensure a delightful visit. The ambiance was cozy, creating a perfect atmosphere for relaxation or work. Had a hot chocolate, a flat white and some food, delicious treats further elevated the overall enjoyment. Costa Coffee has truly mastered the art of creating a welcoming space with exceptional service—a must-visit for coffee enthusiasts!

Everything good, just a shame half my order was missing........

Great Costa. Went here with daughter to get her Uni application done (too many distractions at home) and it was just the tickets. Oh, and the bacon and brie pannini that I had with my salted caramel frappe, was to die for. So win, win.

Been here multiple times now. So close to the house so really tried giving it a chance. Customer service is terrible and my order has been wrong every time I’ve been here. I would rate the drinks but they’ve never been what I’ve actually asked for.

Very nice coffee. Very expensive though over£10 for two cups of coffee!!!

We stop here to use the electric chargers.

Way more expensive then other costa Site and they don't except discount cards blue light or others,

Incredible service today! I went through the drive through and was asking questions about vegan options. The staff were very patient and looked into everything for me. I even got a little taster of one of the nicest drinks I've had!

Called me to advise what I’d ordered was not available so changed what I had ordered over the phone but still invoiced and paid for the original order and just eat are no help at all complete rip off

Visit every day love the brand and the drinks they offer

Friendly staff, large space with outdoor seating

Had a lovely cup of mocha and granola bar staff helpful and friendly

Confusing pricing when order and the price at till different

I’ve had to leave one star as it wouldn’t let me leave zero. Lady that served me had the worst attitude, there was just no need! I’ll not go go back, not that I think she’d even be bothered. Rude, condescending and patronising, really shouldn’t be in a customer service role.

I am recovering from surgery and using a crutch at the moment. The staff were so friendly and helpful. Brought my food and drink to table so I didn't have to try and carry it. Good selection of food and drink.

Lovely little costa staff are lovely Gets quite busy.

Marked down due to the uncomfortable seating, cleanliness and the fact that the spot lights make you feel like you are being interrogated.

This place is really well run,eventhough they were extremely busy we were sat down quickly and our order was sorted straightaway. Staff were very attentive, will be back.

Lovely coffee, but like most things nowadays, getting expensive.

It a coffee house tucked up by McDonalds hid behind a garage..wont serve disabled on buggies at drive through window..otherwise I think ok havnt been inside though as cant.

F bună personal rapid recomand.and

Nice little touch of extra toblerone chocolates when the cafe had ran out of the muffin we ordered. Also nice Xmas note with it and delivery guy v friendly too (and on push bike which is good!)

I mean it's about as overpriced for coffee as you can get, but it's nice and something to do. Plenty of choice and the chocolate cake is fecking unreal.

Lovely friendly cheerful staff Lattes nice too!

Food was over an hour and a half late and wrong sandwich was included.

Always really lovely staff. Today, my son burned his mouth on a hot chocolate (nobody's fault) and Jenna came and checked he was OK, brought him a drink of water and some tissues to wipe his tears and a treat to make him feel better. Amazing customer service 👏

Friendly staff and good service. Lots of charging points available for electric cars.

Asked for a black coffee with plenty of sugar. We were in a rush to get moving again, and the drink was too hot to test, but the outcome was - no sugar! It's not like you can reverse back up to these things, and I didn't want to spend 20mins getting my buggy out of the car to go in and grab some sachets. My fault really, but the order was pretty simple (and no sachets of sugar to just grab "in case" at the collection point).

Ordered the cheese and beans toastie, something with tomato arrived which I couldn’t eat. Iced caramel coffee had no caramel in it.

Awesome coffee times at Costa. It is one of the most popular chain in United Kindgom. I enjoyed my Costa latte at Bath, Durham, London etc. during my travel.

Lovely place to have coffee in quite and cozy atmosphere.

If your heading North on the A1 it’s great for the drive thru’ I live locally and often meet friends or will spend an hour working on my laptop. Friendly, clean and pleasant place.

Parking great and 3 hours generous maximum Kept really clean and tidy Has a drive through Disabled toilet Sadly not any choice which was dairy free other than this sandwich - it was still only lunchtime so anyone with this dietary need would have struggled on this day The vegan Bosch cake is utterly delicious and worth every penny! Staff were perfectly ok.

We came here for a coffee whole charging our car. Great to have a hint of 6 reliable chargers. Food and drink as expected but the big armchairs weren't as comfy as they looked

Nice place. Bright and airy inside. Some seating outside but only one bench with shade.

My go to place and love the app after every 8 cup I get my free one 😬😬😬

Great coffee and handy location

The tables are actually cleaned in this Costa!

Just what you would expect from a Costa. Very clean and good quality produce.

Polite staff, good food , and free cake on your birthday.

When the barrista is so friendly and the coffee and art is this good, five stars is barely enough... even if I did ask for a take out 😉🤣

Missed my cream off my hot chocolate, gutted 😫

Very friendly staff and fast service. Delicious breakfast bun!

Fantastic lovely friendly staff

Lush coffee staff a bit miserable

Unbelievably slow service. Over 20 minutes to get served at the drive through. I would have parked up and been Served in the shop quicker if there hadn’t been a huge queue behind me too.

Lovely food and drinks. I would recommend getting the free points card as after 8 coffies, you get the 9th one for free, no matter the size.

Cheese and tomato Toastie was awful. Wasn't tomato, was some kind of tomato paste, tasted more like a pizza than a cheese sandwich. Waste of money

Plenty of parking places. Coffee always nice and hot. Seating available inside or outside

The speaker lady was super patient and explained the process to me. Even helped me out when my mate had ordered a starbucks titled drink, and advised the Costa equivalent. Just a lovely experience. Food and drinks were good, but that's the bare minimum for such an establishment.

Lovely spacious and friendly staff

First class service, friendly staff and adhering to covid measures still so felt safe

Nice pit stop close to A1 with 6 Instavolt chargers just next to unit

Always good service- new Golden Caramel latte is lush as well.

Great coffee, service and price

Customer service really bad. Staff are rude and unhelpful.

Stop at this drive thru a lot always good service

It's a Costa, reasonable service but a stickler for Covid adherence, which is not a bad thing. Not all of the external QR codes were working properly but other than that it was perfectly acceptable.

Really friendly staff. Whilst using the drivethrough they noticed I had my dogs in the car and offered me a dog treat for them. Such a lovely thing to do. Coffee and food was the usual great standard I have come to expect from Costa. All staff members seemed to be adhering to covid restrictions with masks and distancing. Great little Costa will use again.

Nice stop off, very covid aware and robust process. Good place to charge the car and enjoy a coffee and pastry. Glad the sun was shining!!

Nice place to have a break for a coffee

Ok as a Costa outlet, but a little difficult to access and drive through.

Great place to call in, great selection of food and drink, clean and tidy always and the staff are very polite and friendly.

Not good drinks were cold and didn't get out points even though scanned the app

Very disappointed when the box says pigs & blankets and this is what you got.. Cocktail sausages and a small smattering of small bacon bits. Please re brand this as its confusing

Best coffee and great staff very friendly

Yummy Gingerbread cream latte. Staff friendly

Drive through - always quick and easy

I don't do takeaway coffee or any coffee often but a large Americano for me and two Soy Lattes were on the menu today via drive through. Coffee's were great and so was the service and prices were acceptable. As mentioned a coffee is a rare thing for me and has left me feeling a but sickly. This is not Costa, other coffee's leave me this way also.

Standard Costa. You know what you are going to get

Drive thru quick and easy and staff friendly and helpful and knowledgeable

We had 2 drinks each and they were all exceptional i go to Costa maybe 4 times a week and these were some of the best drinks i have ever had !!!

Good to be open after being closed with lockdown . Wheelchair and pushchair entrance . Lovely hot chocolate and pastries . Friendly staff and free car park . What's not to like .

They are friendly staff especially Abbey.

Ideally situated out of the way from motorway so nice and quiet for coffee and snacks parking is limited due to other outlets next to each other but there have a drive thru if yr in a hurry

Good meeting point for catch up with friends.

Routine place with regular costa style cafe bar but the staff seems dead busy all the time even if theres a couple of people and didnt care to help out disabled people to get their drinks.