Costa Coffee in Rhondda Cynon Taf

Poor service, rude staff and a drink that resembled dish water, I've had better instant coffee at home at a fraction of the cost.

The prices are typical Costa prices. A bit high. However, it doesn't seem to matter which table you choose, it will rock / wobble causing your drink to spill. A lot of the seats are filthy requiring a deep clean, the floor looks like it hasn't been swept in a while and generally doesn't give the impression of a clean store. There's not many people in here yet there is no staff attempting to wipe tables or sweep / clean the mass amount of debris on the floors under tables. Not a great impression.

We have visited this Costa on a number of occasions and have always enjoyed our hot drinks. We usually visit mid-afternoon on a weekday. There are usually plenty of parking spaces available outside, including a couple of dedicated disabled bays near the entrance. The coffee shop itself has usually been fairly quiet when we visit - possibly due to the time of day. Although inside has usually been quiet, the drive thru has usually been fairly busy. The prices are comparable with other similar coffee shops and the drinks were made fairly quickly and tasted delicious. Sometimes there is a bit of a wait to get served at the till. The staff are usually very friendly and apologise for any wait. We tend to order our usual decaf cappuccino and hot chocolate and have always been very happy with our drinks. Unlike some of the other chains, Costa doesn't charge extra for decaf coffee.

Nice clean Costa with ample parking. Good quick service as well.

Poor communication by the servers and very poor coffee. Grumpy servers . But I guess we only spent £12 on coffee so not worth the customer value

Great service by the staff a special mention for Brody who provided service above normal.

Always a great coffee and service staff are always friendly

Of the available tables only one or two were in a clean state. Others were covered in dirty cups and plates and crumbs covered some of the tables and floors-it resembled a chimps tea party! We and others had to pass many dirty tables before we could find one which was just about acceptable to sit down. Next time we will walk straight out! Eventually a member of staff came around to clear the tables of crockery but with no attempt to wipe down the tables or clean up the floor. Costa you can take some tips from McDonalds on how to keep the premises in a constant clean and tidy state. Behind the counter was stacked up with dirty crockery which looked as if nothing had been cleaned for hours. This premises situated in the Talbot Green is a busy place and we customers deserve better.

Great service from Michelle. Very delicious coffee made to my exact specifications. Thank you to you and all the staff from a very satisfied customer.

Don’t get me wrong the atmosphere of the people there is nice and like a typical cute coffee shop. However this one worker who believes she’s boss (wether she is or not she shouldn’t act THAT superior to the others) this particular woman kept slamming and banging all the cups, coffee stuff and lids everywhere making me quite uncomfortable. Furthermore let’s discuss my drink. Or therefore lack of. I had ordered the new (at the time) ‘blueberry burst bubble tea’ and let me tell you , that was the most underwhelming drink I have ever had in my life and forgot to mention the worker didn’t even ask if I wanted a small or a medium and just charged me for a medium coming at £4.20. The drink lacked any flavour whatsoever, could’ve popped to Aldi and bought black currant squash which would’ve tasted way nicer. It was advertised as a type of iced boba instead it was a luke warm cheap fruit tea (probably from Aldi). No Ice, no flavour and no straw for me to drink the bubbles, what did they expect me to do? Very disappointed in this Costa. Can’t say I’d be returning again. Also alongside this, no effort to clean the tables as you can see in the pictures.

long wait at drive through. I think staff need training on how to make certain drinks had my usual that I get at other costas and it was awful, just not made correctly so tasted rubbish.

Great, friendly Costa. All the usual bits plus warm Welsh welcome.

Love this Costa as the staff are always so nice and really helpful. Well done!

Great place to have your morning coffee

Great place to get a decent coffee near the Royal Glamorgan hospital.

Four staff "working", three gossiping with friends through the takeaway hatch. I waited five minutes for two glasses of water - we'd had coffee previously, but luckily, there were no friends chatting at the hatch.

Perfect pit stop really friendly staff and spot on coffee

If staff spend less time chatting on headsets in morning maybe they would be ready in time for opening. The place needs better management as I spend enough money their.

Outside was absolutely disgusting bin overflowing cups and food all over the floor tables and chairs strewn all over the place lovely day for being out side but the patio was disgusting

Lovely place to sit and have lunch, not overlooked or overheard

Good location, plenty of free parking, drive through available too. It's a nice atmosphere and the staff are friendly and polite. Good range of food and Wheelchair accessible too.

It's a good place to go if your staying in the Premier Inn hotel next door. Went here for a breakfast roll and coffee's. Half the price of the Premier Inn. Comfortable enough, good coffee.

Costa is always good does good food and my dogs love the puppachino that they do. Staff are super friendly and always love to see the dogs. If you are going to park there remember maximum stay in car park is 90 minutes I believe therefore if you are meeting friends here there are plenty of other places you can park around there

Busy drive through costa. But fast service and drinks as expected

Happy, friendly staff, service with a smile!

I did love going there service is good, but I've had a parking ticket for £100 I met a friend was there 1hr45min its absolutely ridiculous to get charged for this I have appealed I cannot afford this and its mad me ill, my friend payed on her card so i have no proof and can't get hold of anyone on the phone

Good location, could be cleaner, great coffee

Allways a pleasure to go there great coffee excellent service good staff

Still no wi fi. Disabled toilet been out of service for last 2 weeks.

Amazing Costa Drive Thru very clean and exellent service!

Nice coffee. But they keep you waiting to be served

Very noisy, had a bacon roll, the bacon was very thin and tasteless. This is the second time I've visited this premises and will definitely be the last.

Really disappointed with my last hot chocolate, ordered through the drive way. I called into Costa on 23 December, after I finished my shopping. I had 1 free drink on my card. I ordered in the drive through. I was so disappointed that the drink I had was lukewarm and tasteless. The chocolate had no taste. I took it back, and they gave me another tasteless hot chocolate, this time the drink was hot. Still tasteless. I did tell the girl it was tasteless and she just didn't listen......

This place is awful. The tables are rarely cleared. The WiFi hasn’t worked for at least a year and the coffee is very weak. The only thing going for it is the parking and now you have to register your vehicle to avoid a charge. I hope someone from Costa is reading this because there is no effective management in this outlet.

Exceptional service and food quality

Used drive through far too noisy to hear what's being said when trying to place an order I ordered a white American but ended up being served an iced black coffee

My favourite Costa, good service don't forget to put your car reg into the machine if eating in. Drive through is always quick, WiFi not great is the only downside but get to have coffee and a natter in peace away from your mobile!!!

Costa was fine parking ticket for a £100 was not won't be going back

Hi I’m trying to contact the owner. I had a great coffee with a friend and stayed for 1hr 45mins but I didn’t realize there was a limit apparently but now I’m learning there’s a machine by the till you have to sign into for longer parking. I wasn’t told this and I just received a £100 fine. Please can you cancel this I want to visit costa again but this will definitely put me off. Parking ticket ref: 307141/927966 I can remove this post after. Thanks It’s was very early in the morning the barista was super smiley and welcoming but she should of warned me. There were only 5 or 6 people in there

Far too expensive for the quality and couldn't believe I was charged ,£2.05 for a bottle of Sprite what rip off.

Easy parking and the coffee is great.

Called in for a coffee. Easy to park. Super friendly staff. Quick and efficient

I love this Costa's, but no WiFi for months and no service on phones, so going to McDonalds until they fix it.

So since my last review I have complained on numerous occasions about the lack of Wi-Fi here and guess what? Jack all has been done about it. July 2022 was the 1st Wi-Fi complaint now it is October 2023 and we get a sign stating no Wi-Fi. Well kiss goodbye to my small meetings in this area now. Any customer that feels Costa is value for money is deluding themselves. No Wi-Fi for people on business routes. What a joke. Earlier review - Please don't get me wrong. I come here quite often with my wife but come on Costa sort out the dirty tables, trays, left all over the place. Why do we the customers have to clean, remove and hand over dirty plates, cups and trays.

Popped in for a cuppa and a millionaire slice to go. Long queue waiting for drinks but as I was taking it out I got my cuppa without delay.

The best Costa in Wales. The staff are extremely friendly, polite and efficient. Will definitely call again.

I met an old friend at 6.30pm for a catch up. The cafe closes at 9pm. On entry part of the area was closed off with chairs placed at the exit of the counter making you walk back past the queue. There were also chairs placed on some tables limiting the choice of seats. We assumed there was a staff shortage as one of the barristas started cleaning the floor about 7.30 even though there were more customers coming in. We were served quickly and pleasantly but were concerned by the lack of staffing

Ynysmaerdy, Llantrisant - excellent all round - needs to get WiFi fixed been out of service for weeks

How can it take somewhere like Costa, so long to fix the WiFi & toilets?

Always quick on the drive through and always seem to be happy and very polite 😊

Air-con and WiFi not working (mobile data is non existent for EE at location) and take away cups when sitting in…

Same as other reviews, they often close before the time shown online and on the front of the door, which is frustrating. Not sure why but I've gone there before closing time at least 3/4 times now and they've already stopped serving. Aside from that, service is always friendly and it's a Costa, so decent food/drinks at a big price!

The price that I was charged for coffee was different to the board display price They told me the board had not been changed as the coffee has increased on price

The drive thru is the best part. For sitting in can sometimes be hit and miss.

I give this amount of stars due to the Forest cafe in Tongwynlais a disappointment. Overpriced for what you get. Which is poor to boot!! If we look at a tomato you will get one 5th of a slice. 9 piece's of crisps poor looking lettuce, sorry that would be 7 very small to say the least. The tables had not been cleaned under the tables had not been cleaned. The best part was looking at Xmas paintings on the windows..........and it's July??? The entire place needs a complete refurb, clean and look at how the presentation is being shown. Expand the kitchen layout. This is not to be negative but to constructive in what has been shown. If you want people to come then show a little more enthusiasm when speaking to customers. Having younger staff created lower pay which gives less enthusiasm from staff. Poor to say the least. Quite simply tidy up inside before you open. Clean the windows clean the floors. I have been to enough cabins which sell food and drinks to know what it should look like. Rustic but tidy. Presentation of food not one tomato equals 5 separate plates. Please wake up and put some effort into your establishment. I would like to come back.

Lovely customer service weather you are going through the drive through or sitting in. I've never had an issue and I'm always served with a smile. I always use my Costa card also

Full of screaming kids running about not ideal if you want to chill with your coffee ,which was nice though

Amazing place to meet for coffee and take little ones for a catch up

Great service and very helpful staff

I'd say the prices are a bit high(especially for a single flapjack..) it was pretty loud inside, couldn't really talk to my friend, however the iced frappé's are much better than anywhere else. Can dine in and take out so thats a +. Was served really fast aswell.

Friendly Costa cafe. Seats weren't as comfortable as they could be, certainly didn't encourage you to linger. Coffee was good and the M&S food is an added bonus. Lack of WiFi was a disappointment as the phone signal isn't good in that location. No excuse for it to be out for any length of time really.

Nice sandwiches , cakes were very nice , staff friendly

Waited for 25mins to be served, definitely need more staff. Would love to use this one more often but don't have the time to wait.

A very nice place to stop off for a chat

There is poor data signal and no WiFi, so if you have rewards to use, get them ready on the app before you go into the shop.

Closed the cafe at 20:30 on both occasions and forgot the mini chocolates with the hot chocolate. A staff member agreed with another staff member in front of me twice. Let's shut up and they have to have them as a take out drink.

The gingerbread latte was gorgeous 🥰

Good to enjoy the coffee and toast, but people kept leaving door open....

Go here regularly, I love the Chai latte with a shot. Phone reception is not very good inside and would benefit from WIFI.

5 or 6 people working there and not 1 is clearing the tables. Every table is full of dirty dishes. Had to clean the table myself before sitting down. Stinking in there.

Friendly staff, efficient service, nice surroundings, ample parking

Great coffee, Great Staff, always worth a visit if your in the area

As normal good service and drink fine

Lovely clean costas. Staff are smiley and helpful, even though it being g very busy

Spent a few hours here catching up on work assignments with a colleague, friendly staff that helped us with Wi-Fi. Coffee was good and food was as expected :)

The guy behind the counter is really friendly and efficient Great service best Costa i go in and I go in a lot

Great service. Could see that the shift lead had everything in hand and was training a new starter very efficiently. Everything was running like a well oiled ship.

Used the drive through. All good no problems.

Good staff. Good coffee & bacon roll

Easy parking, nice environment but service painfully slow.

Good service & pleasant staff. Consistent quality coffee. Need to keep preparation area for drive through tidier. Pick the rubbish up & sweep the floor.

This is my least favourite Costa around. The queue takes ages (10-15 mins), the tables are left dirty and full of empty cups from previous customers, and there is a massive problem with flies. In need of a deep clean and some staff training.

Dirty costa coffee See below- the fly infested dirty couch of costa coffee. The table was equally as filthy. WiFi not working and average coffee. Had to leave after a few mins as was feeling sick being there.

No WiFi, very inconvenient for working people to go have a coffee and work

Constantly changing opening times and displaying wrong times on the door. No prioritising decent WiFi despite being on a mobile Internet blackspot.

On a Saturday, the time on the door says closing at 21h00. I walk in at 20h05 having had a long drive from France then across the UK. I'm staying at the Premier Inn next door. Young man says takeaway only. No problem, happy to do that. Stroppy young lady shouts "we're closed". Excuse me? "We're closed". But your colleague said takeaway, it is currently 20h05, your door says 21h00. "That is drive through only". Fine, I will walk through the drive through. "That is cars only". Really? Sick of a teenager copping an attitude (I can get that at home), I left. Tempted to drive back through in my car and see what is the objection now. But alternative outlets from other companies are available. Teenagers would do well to learn that their attitude directly affects custom. Frankly, I would not hire the young lady for my business as that is not the face I present to my customers. Just a modicum of politeness would not have hurt. Excuse me sir, we're closed but essentially telling me to clear off doesn't cut it. Shame because Costa's product is pretty good - HR needs to look at procedures. Also, decide what are your opening hours and communicate that to staff. Perhaps related to teenage angst, the Costa website has a broken link to their customer contact form. Kind of sums them up, doesn't it. They know they can get away with it.

Very Slow service, staff standing chatting ignoring the queue. Ordered a croissant, hard and stale. Really disappointing.

Absolutely filthy. Tables were sticky & hadn't been washed. Hoards of flies landing on us and the toilet floor looked as though it hadn't seen a floor mop in years, walked out in disgust. Health & Safety issues.

Perfectly prepared drinks, lovely cake and a clean and comfortable environment. Just one complaint long queue

I get a large latte everyday £2.85 but today price have jumped up to £3.10 🤔 when I asked why they have not advertised the price rise, I was told because they can!!

Says open til 9pm Turn up at 8:24pm to be told because it wasnt busy it's shut and they're cleaning. We walked over and was told we could use the drive thru. Cheers for that. The blonde boy was lovely and said he'd ask the manager but she refused. Never again. Lovely customer service.

It was ok. Comfortable seats. Coffee not hot despite asking for extra hot but still enjoyable. Nice relaxed atmosphere

Lovely tasting coffee as always

Always enjoy a Costa. Does what a Costa does.

Fast service, staff are always helpful.

Nice place but only 1 baby seat to use.

Coffee is always burnt, very disappointing when one goes out of their way to pay the prices and wait in the often long queues

Great new Costa, plenty of open space for families and groups or if your stopping for a meeting to do some work. Now serving M&S food!!

Quick service, nice coffee stunning blueberry muffin

Pretty much what you would expect