Costa Coffee in Liverpool

Zero star I was gonna order bakery but when i saw that i did cancel And even i ordered a extra hot latte i did receive it without foam and it wasn’t extra hot. Horrible experience.

A lively city centre Costa Coffee that offers table service, by the help of QR codes that you can scan on each table. There are also a few small booths where you can work in more privacy.

Lack of service - my partner went in with crutches and waited a full 30mins, standing in a queue, for 1 drink. When I went to meet him he had only just been offered to sit down whilst someone made the order and brought it across. It was then another 20mins before his Coffee came across... Like seriously how long is enough. It's gone down hill in service and best off going the docks if you're desperate for a Costa as it's quicker to walk there and back than it is to get served here!

We had 2 coffee late and really teast very bad i would never go over there again even it is free. We were drinking over warm smie skimmed milk no coffee at all. BAD experience.

Drink was warm but food was cold and cake sadly crushed. :( Good drink tho

I really needed a coffee today, sugar and chocolate powder, perfect ☕

Appalling service. Waited nearly 15 minutes for 2 iced drinks. Husband thought I'd been kidnapped. No apologies for the wait, 2 or 3 staff talking when they should've been serving and no regard whatsoever for the other customers patiently waiting. Never again.

It’s got self serve kiosks aswell 👍🙂

Always a busy costa shop staff friendly and work quickly to serve you

Overpriced. Killing the independent coffee shop

Great place for coffee in Liverpool. The view is beautiful, it's worth watching the world go by while eating/drinking something. The service is great, everyone is very friendly. Thanks !

Before one hour to close they only have paper cups.

Came out to chat to some friends. Lovely staff. Was there for 3 hours (chatting) and there was no rush.

I visited this newly refurbished costa 26/6/24, a very polite & cheerful young man offered to help me & many others to use the new digital screen ordering method, most ppl queued at the counter instead,during the long wait myself & others saw the disgusting habit of the blonde haired lady assistant behind the counter wth hair tied up on top of her head SCRATCHING the back of her head !!! all 4 fingers of her right hand SCRATCHING!!! ugh then handling ppls hot plated food to give out to them !!! & handling all things behind the counter !!! unbelievable in this day & age!!! how often did she do that on her shift!!! luckily i was not served by her or i would have refused & left at once, tables AND chairs were DIRTY...i didn't finish my hot choc it made me feel sick... NOT a good costa shop visit but a memorable LAST VISIT there for me !!! UGH !!!

Quick visit while waiting for a daytripper event. No fresh orange which was a shame as it was part of the breakfast deal. Friendly staff

Very nice atmosphere. The coffee is great.

Good location but the service and selection of items is terrible. We decided to stop here for a drink as it’s a prime location. When scanning the loyalty card on the app it said we had a free cookie except they had none in stock. I looked to purchase a different desert but the selection was lacking, there were empty trays everywhere. It’s only 1:30 so it’s terrible they’ve ran out of so much already. So we just ordered our drinks. We were never once offered a receipt. When our drinks came they were just placed down with the server mumbling what they were as they were walking away. I had to check it was my order and I said to another server how do I get my receipt as I’ve never been asked if I want one. The server looked stunned and asked do I really need a receipt? No I’ve just randomly asked for one. I said for starters you can’t use the toilet without one (they have codes on the bottom). The server came over with someone else’s receipt, ripped the top off and went there’s the code. I asked for a receipt not just the code.

I have never has such excellent service and support anywhere as I recieved here today. My daughter has allergies which I explained to a lovely friendly staff member. I didn't catch her name but she had a liverpool accent and wore glasses. She cleaned all equipment and our table before we sat down. She explained and checked everything. I'd definitely recommend and return here.

The store at Liverpool One was clean, with attentive and caring staff, I asked if they could csrry my tray to the table and they were more than willing to do that.

Avenue is great. However, sometimes service isn't. I have been to this place maybe 5-6 times the last 2 months and I always ordered the same drink. However, each time I got a different drink. Likewise, sometimes (2 times as far as I can recall) I had to order the same drink twice. After a few minutes the barista asked me what I was waiting for and prepared the drink for me. BTW why don't you ask for names and when the drink is ready you shout the name? That way you would avoid the queue under the stairs. Management should improve training and procedures.

A large modern coffee shop close to the centre of Liverpool and the main shopping centre. Set on two floors with a stupidly located central stairway with a narrow gap between the stairs and the till area, resulting in customers squeezing past others waiting at the till area - really poor design. Visited 22nd April 2024. Four members of staff, and despite being such a large coffee shop there weren't any tables strewn with dead trays, cups or plates. Two members of staff were serving and making the drinks, a third was working hard keeping on top the cleaning and clearing of the tables and a fourth was in the small kitchen area. They seemed to be keeping on top of things, working well. It was such a shame that the staff, who were busy, lost all of their tips, thanks to a preying person, who looked dishevelled, unkempt and dirty who took the opportunity whilst the staff were busy to delve both hands into the tip bowl, removing all the contents whilst declaring "I've got nothing"...witnessed not by myself but by several other customers. Apparently this is a regular occurrence, happening most days and sometimes as many as three or four times a day. Moments later two other men entered the store and tried to steal panninis from the display fridge; deterred on this occasion by another customer. Such a shame as the staff were very friendly, helpful and efficient. The drinks were prepared promptly. A well run coffee shop that has plenty of additional seating on the first floor, with several toilets on each floor. It's such a shame that the staff have to put up with such behaviour and appear to have accepted it as the norm. Level 9 Google reviewer; 1,000 plus reviews, 1.5 million views and over 12,000 photos with over 45 million views and still going strong 💪. Although I'm not enamoured with Google and their service at the moment 🤷🏻‍♂️. They're inconsistent. Check out my other reviews 🌟 🌟 🌟 🌟 🌟.

Life-saving coffee chain for Italians, excellent quality

Yummy coffee. I am happy when the waiter listens to my request.

Nice place to meet, sip and charge my phone

I love getting my coffee fix from Costa, the service was speedy. I came early in the morning it was quiet and very spacious upstair if you want to do work. If you need the toilet, use the code thats provided on the bottom of your receipt.

Do yourself a favour and walk away. You can find a coffee shop at any corner within 1 mile, and this includes other Cost shops too (if you're really set on this brand). I usually write reviews after visiting multiple times. However, this place made me change this rule since I really wish not going there again. The setting area is pretty nice - spacious, good natural light, and as tidy as possible (though my standards of cleanliness reduced after reading the reviews). Also, the coffee is nice, but that is mainly why someone will go there. I really doubt there are people going there for the service. And to tell you, in brief, I believe that the reason is because there is a poor customer experience (and this is far from what Costa claims as a business, but then again this might be a franchise poorly looked after). Take my experience, I went there on a Saturday. Surprisingly, there was no queue for ordering - and I still waited at the counter (well fine, I understand you're busy, but the irony is that the cashier/barista left as I approached without saying a word). Then, I asked for an Americano only for my surprise to be asked if I want milk. Of course, I replied "No" (cause that will be a cappuccino or latte) with a feeling of indignation (thing that I believe was resented since the cashier felt to share it with the rest of the team). Now, I actually took a step forward and searched Americano with Milk which turns out to be called Americano Misto. Nevertheless, I would have appreciated if this was said to me while placing my order (it would have made a difference to my experience). However, now I doubt how well the cashier/barista is trained. Anyhow, I hope they will improve for future clients.

Watched a man steal two sets of sandwiches told staff they cba with what I said . The man was smartly dressed so he wasn't homeless

Plenty of choice of drinks and snacks. Always super busy with long queues but staff are very friendly.

It's a Costa, personally I feel its over priced but I did enjoy my coffee

It remains among my favorite places in Liverpool, for a breakfast or a break... I don't give it 4 stars 🌟, because they don't have that quality of Italian pastry shops with bars.

Very busy but organised, quick and friendly staff

Cappuccinos were good and the toastie too. A bit pricey but quality and sizes make up for it. The lesser stars aren't because the friendly staff forgot to put/ask if we wanted chocolate on our cappuccinos or for the long queue to order that the staff managed to relieve order timings, at a certain point, asking extra staff to support at the bar (from 2 to 5), but for the unclean and overall untidiness feel of the branch from bottom to top with very dirty toilet. Our table was filthy and we had a ask a friendly member of staff to clean before sitting. WiFi wasn't working.

Came in with a friend on Boxing Day, was served by Caitlin (blonde girl) who served every single person with the biggest smile despite the massive queue! Asked every single person how they were too and wished them a lovely evening :)

The toilet it was disgusting 😕😡

Nice coffee. I had a large mocha.

service good, food good overall good

Lovely location but thats were the good ends. Staff are rude and make you feel like you're asking them a massive favour when you order. Salted Caramel frappe was horrible and they left out key ingredients that go in it eg caramel pieces and whipped cream will stick to the Albert Dock location in future

Enjoyed Costa a place to sit and relax. Nice and clean

This branch can get incredibly busy and the staff do their very best to keep it all going . Hard working g and cheerful . At busy periods tables don’t always get cleared but then it’s because they are just very busy !

It's not bad but always looks like it's needs a good clean and no toast very often

Very peaceful earlier in the day. The staff are very welcoming and easily approachable. Nice place to go for some morning relaxation if youre looking for it.

Pleasant, efficient, and clean.

free toastie was old and cold.... drink was spilt over.......

Queue right out of the door. Not enough staff on the counter. Can't get to seating area as to many people at collection area. Coffee is OK

Coffee is amazing and I genuinely love this place 💕 nice staff working hard as it was very busy.so unfortunately u have to wait abit for it

They are worst workers you could find

Went into the shop for a quiet drink and cake. Service was prompt and atmosphere was quiet.

Under staff which resulting its not clean as before

Plenty of food and drinks to choose from. Place is dirty and toilets are a disgrace.

Dirty tables, toilets not working. Not a great experience.

Dirty tables Service without a smile .or thank you

Buen lugar para tomar el café durante nuestra estancia en Liverpool

Sat waiting for my watermelon and mint cooler which the staff forgot about then to my horror the staff member put a shot of watermelon cordial then topped it up with cold water from the tap. For £4 that's a disgrace! I'll stick to Cafe Nero in future.

A very nice place offering all varieties of sandwiches and porridges

Visited this cost quote a few times, very good and clean

Terrible service, was not able to modify an order when they hadn't even started making the drinks. Jaynie was the person who served us.

Not as good as used to be honest prett has better coffee and better offers

Friendly atmosphere ... Bit of a pinch point where people pick up the drinks ... Would benefit from moving the place about a bit

Nice morning to dine in after getting off the bus. Before visiting museums and shopping.

I had loads of bags with me as I am heading to the train station. I ordered and asked if there was a toilet. The girl says yes upstairs and down. I arrive upstairs and the toilet is closed. I then struggle down the stairs with the bags again. Downstairs there is one toilet and a line of 4 other people waiting. The only thing I needed was wifi so I could send a message. I don't have roaming as I am visiting from overseas. Apparently they don't have wifi either and haven't for some months according to the boy who works here. Urgh what a place.

Lovely coffee, unfortunately can't say the same about one member of staff (DALILA) who after hearing my order from a colleague ( I have to have alternative milk) looked absolutely disgusted, making me feel so embarrassed and my friends felt it too. Then this employee gave such horrible looks at so many more customers orders behind me. if I hadn't of paid I would of left straight away...

Pagas bien caro el café y una hora antes de cerrar te lo sirven en vaso de papel.. Además después de unas risas entre el que nos cobra y el lo prepara (chico joven , alto y rubio), me temo que voy a pasar la noche en vela..mi capuchino medio descafeinado no es descafeinado . Mala atención a falta de una hora del cierre!

There are nice working space upstairs. They close upstairs early so don't recommend to come evening but good to focus on your work or study in the personal space here.

Perfectly nice Costa, with friendly staff, but toilet a complete disaster area! Flooded floor etc.

Le matin, du personnel agréable et efficace, un lieu de ralliement qui fait du bien

I had a great time dining in at this place

I visited at 8am, it is pretty quiet at this time. I had a peaceful breakfast of a latte and an almond croissant. Delicious. Accessible coffee shop, with an access loo. You do need the code for it though which they pop on your receipt if you need help just ask, they are very friendly.

Good coffee, as usual, but bit of a queue

A really good flat white. The service was quick and efficient and the front of house was nice and clean.

If you out and you are having a hard time finding a nice and cozy place,this might be what are you looking for.

Google "flux pavilion" The barista requires some customer service training, my girlfriend went to take a chocolate that came with her drink, she proceeds tell her no and make a fool out of her for no clear reason. She proceeds to patronisingly tell us to have a lovely day, ironically it must be better than hers considering she works in a Costa , so yeah we will have a lovely day.

Disgustingly dirty all around,especially toilets

Great coffee at reasonable prices, excellent service

Cleanest Costa coffee I've ever seen, best service and good choice compared to other branches

Nice enjoyed my cappuccino and lemon muffin great service

Perfect for studying and working.

Very smelly drainage smell as soon as we walked in, the place was mostly empty with plenty of staff but almost all the tables were dirty with uncleared pots. The staff just keep chatting amongst themselves without focusing on their jobs, it’s as if nobody was in charge of the place, the guy making our drinks missed off the chocolate on our cappuccino and forgot the pouring cream for the Americano, he forgot the marshmallows for my son’s hot chocolate All wich We paid for, I had to ask for it. The downstairs toilet was out of order again, it’s always like this with this branch, the management obviously doesn’t care. It’s a shame because I like this brand but this place should be closed down to save their reputation.

Great service, great offers and a great coffee.

One of the new staff who was serving someone with additional needs made a mock of man when he walked away, I have to say that was completely out of line.

Busy place but the tomato soup was nice

Not busy at all, cleanliness is shocking, stairs and floors full of debri tables need cleaning down. Missed things off order.

Nice and cosy place for a hot drink

Love getting a hot chocolate in Costa

Asked for decaf got normal coffee bad service no communication between staff they got a lot of orders wrong whilst waiting for my wrong order

Not as busy as I expected, hot ☕ and nice 🎂. Burts crisps are also a 🥇

It's a Costa. The coffee is always good, and the staff are always friendly.

A basic experience, staff appeared to be rushed and the food wasn't great. Cheese toasties, that was hard and crispy on one side and not cooked on the other side. Asked for an extra hot latte, arrived and was only luke warm. Used the bathroom.....it was very poor with wet floor and soiled tissues on floor. All in all, not a good experience.

Quite slow service but enjoyable experience

Good Costa you know what you are getting.

Great service, lovely helpful and friendly staff.

coffee was great, staff are great everything was just great

Best place for a coffee if you want to have a nice sit down/chat with someone or if you want to do a bit of office work, as there is big space upstairs! :) coffee is good and facilities are well maintained (however the bathrooms need a lil sprucing up!)...good selection of food cheers !

Very busy but didn't have to wait too long, plenty of seating ,friendly atmosphere also great staff

Ling queue waiting for coffee especially during weekend, eat in the change a bit higher than take alway, however the environment hygiene is not clean enough due to insufficient staff to take care

Same Costa as everywhere. But the shop is cramped. A long queue and no passage to go out. Could be better.

Costa coffee never fails you. They were out of takeaway cups but thats not their fault. Always go this branch if visiting liverpool and the atmosphre is lovely

مقهي كوستا في السنتر جميل لاخذ استراحه وشرب القهوه

The Management team needs to upto its Game because we are paying a lot of money what for nothing and it's not fair on your customers

a worker was very rude 2 my friend and called her disgusting for putting her 5 pound note that she wasn’t going too pay with near her lips and it’s unacceptable for a paying customer too be treated like that

Love Costa coffee, sat out in the sunshine