Costa Coffee in Trafford

Place was very busy.There was a bit of a wait,which we quite understand.However we were appalled to see the knives on the side of the oven in full public view [including from the pavement] and only a few feet from the table.It would be easy for a member of the public to access the knives if so inclined.With the recent knife murders,it is imperative that the management should conduct a full health and safety review.

Lovely atmosphere I do not very often go into Hale as I live Altrincham, a nice change. I would go go again at lunch time with friends

I meet family here for a brew on regular occasions. Easily some of the rudest, disinterested staff I've had experience of. Huffing when you ask a question. My son saw one of the staff rolling her eyes at me today just because I questioned why they had no bread for toast. No vegetarian items for breakfast either.

Not helpful to the Visually Impaired in fact deliberately difficult. A request for not a plastic cup was ignored and when asked for paper or cup he was rude. Fire exit blocked. Please see picture.

Our favourite Costa, staff service and atmosphere is terrific. Very friendly and welcoming See you soon.

The shops says it shuts at 17:00 weekdays, apparently not!! Walked in at 16:20 to get a take out drink to be greeted by a Ginger male member of staff, who shook his head and looked at me in disappointment, not even saying a word!! I’d expect better from the area and Costa to be honest. I asked if the shop was shut he replied yes, and made us feel worthless, looking at us up and down as If we where in the wrong, when clearly the sign on the door says open till 17:00, very disappointing service

I was here under duress due to work.... I'm a carer for elderly ladies with learning disabilities who choose to use the establishment despite being advised not to lol 😂 I find the staff to be very rude and obnoxious. They seem to delight in talking amongst themselves while serving their customers and don't listen to instructions and therefore get orders wrong but do not like to be told they have got orders wrong. The staff are far to complacent in their attitude and need to be more courteous with their customers and cease to be so arrogant... After all they're just making coffee and serving toasties in a crappy chain shop 😂 They're not working in a five star gourmet restaurant 😂

whilst 9 customers waiting to be served by only 1 member of staff, the manager was busy having a private conversation with a young lady. His comment to my complaint about the waiting time was: We can only serve 1 customer at a time during the pandemic !! we decided to leave rather than unacceptable waiting time.

This place is right next to a free car park think it’s free for 3 hrs so if you have any issues moving around not to worry. Lots of people using lap tops so you can work from there. Had a nice half hour relaxing.

Hale Cheshire must be the worst Costa. Mac cheese not hot. 4 dogs in, and on one visit saw a child helping herself to food and taking it to mother at the table. . We told staff but they weren,t interested.Scruffy food shelves where cakes were, with hardly any out. What a terrible advert for Costa Coffee.

I’m a frequent customer of this coffee shop, and the one and only thing that makes me so loyal is the assistant manager, Lucy. She is an absolute credit to Costa, she works so hard and her customer service is faultless. The coffee and food is the usual that you would expect from Costa, and the store itself is in great condition after its recent refurb.

In keeping with the dreadful The Ashley Hotel above, the outside area is unloved and uncared for. Echoing a prior review, no-one keeps the outside tables clear and clean and I did not like the reaction I got from a staff member when I asked for a table to be cleared. And in the vicinity- scruffy. Actually Hale is scruffy (litter etc)... Other thing - SLOW service It’s a Costa - get it right!

The new shop is lovely. Hopefully the staff will keep it that way by clearing and wiping tables so that you don’t have to hunt for a clean table which is a common problem here. I hope that the new environment will inspire them to change.

I go to costa all the time .. the staff are fantastic and try hard .. they have also banned dogs which had been a huge problem, but still people bring dogs in ... when staff tell them they never listen one guy with a cocker spaniel said the dog would DIE if he leaves it ?? Obv bull .. it’s not staff fault maybe they should not allow them in , can’t he hygienic where people eat ...tell them to where dogs are allowed it’s disgusting

Popping in with my daughter for a hot chocolate & a bite to eat which was lovely. My daughter dropped a little plastic pig down the front of the fridge which I thought was lost forever . A lady which I guessed had just finished her shift intervened & did everything in her power to retrieve her little pig back which she didn’t have to do. I was taken back by this kind gesture & are truley thankful. I didn’t catch your name but would like to say thank you again 😊.

Terrible lack of cleanliness, slow service and in desperate need of a refurbishment. Been left behind by other cafes in the village.

This store is failing its customers. There doesn’t appear to be enough staff to meet customer demand especially if you go in before 12 noon. Queues and longer waiting times. On occasions in the evening the cafe is not a clean. Frequent user. Please don’t lose your customer loyalty due to short cuts and staff reduction at peak time 😩

Desperately understaffed and had to wait an age to be served. Coffee good but had to be asked if we wanted take away or not twice as did the man in front of us

Called here to kill some time before picking family up from Manchester airport. Usual standard Costa coffees and cakes. Staff nice

Clean, quick and friendly unlike other Costas I've been to recently. Pot of tea holds only enough for one cup!

It's a good coffee shop if you're looking for a table to sit at, the venue is big enough so I've rarely struggled to find anywhere sit. My only criticism about this Costa is that it can sometimes be a hub for mums to come and demonstrate the accumulated product of their poor parenting skills - don't be surprised to find that you've got 3 toddlers running around you every 10 minutes screaming their heads off, you'll be sure to find their parents sitting nearby under the impression that this is acceptable behaviour. If you can look past this then this is a superb coffee shop.

Esta Costa fue uno si las primeras en abrir en la zona y debido a su edad podrían beneficiarse de una renovación.

Una y otra vez como mis hijos insisten en venir aquí. Saben que no me gusta, seguro que es un viento.

Qué mal anuncio para la empresa de esta rama de la costa! He estado dos veces en los últimos 5 días con amigos de trabajo, una vez a las 8 de la mañana y una vez a las 3:00 pm, personal diferente en ambas ocasiones. . . Actitud verdaderamente mal. del personal en estas dos visitas, no hay servicio al cliente!

Entiendo que es una de las ramas más rentables. Que solo puede ser debido a la ubicación.

The coffee is consistently right on the mark. Fast and friendly service. Always lively. Great for kids too, And good internet coverage for those of us who can't escape a connection.

Servicio increíble y super amable! Sin duda recomiendo una visita. Necesitaba el internet y el personal era más que servicial.

Prácticamente sabes lo que te vas a encontrar con la costa. El café es bastante bueno y un montón de aperitivos y caprichos para elegir. Este tiene un montón de espacio, por dentro y por fuera. Servicio amable y razonablemente eficiente. No sorprende que está atareado en ocasiones.

Hale branch small compared to most, but its a very sociable place. The Sale branch on the other hand leaves much to be desired... dirty floors - ignorant girls. The manager there has my sympathy!

I'm not a fan of chain coffee shops. That said, this venue it's about as good as they get. Clean, spacious and great staff. Food offering is pretty dire and generic, missing a trick as Hale loves more bespoke and healthy eats/snacks.

I often visit the Costa shops in the Hale, Altrincham & Timperley area. Hale Costa is always fresh and clean with plenty of seating inside and out. They are very family friendly and the team always take the time to make my 5 year old son feel welcome.

Always brill always good coffee. If u regular there is new staff all around so be prepared to repeat ur orders again and again....

in general I dont like coffee chains and I dont like Costa much. However, I was trying to get breakfast one Sunday morning and everything was closedSurprisingly this Costa was open and the staff were very welcoming and the breakfast was fineI was on my own and I appreciated the free papersIt is not the Ritz but it is not supposed to be and it was just the ticket that morning

Not a bad place to have coffee in Hale. Can be sometimes quite busy, for example after school there are lots of people in there. Not bad.

Been to this Costa a few times over the last month. I find the place very boring now. Nothing in it to make me come back. The staff have no enthusiasm, that's if they speak at all. My friend took his coffee back, not what he had ordered and the replacement was no better. This is now big chain and franchise restaurant are going, more about profit than customers.

This Costa is said to be one of the busiest Costas in the Country. It is very for meetings as there is a car park behind. The coffee etc is of a good standard and the seats are comfortable. You can sit outside if you want.The downside is there always seem to be screaming children and noisy schoolgirls in there late afternoon. If you need to go somewhere near here, this Costa fits the bill perfectly.

Went in here with my sister for a coffee after school and it was full of children and push chairs. Place is scruffy and in general it is not a relaxing experience. Coffee is as you'd expect in a Costa's