Costa Coffee in Swansea - Phone Number, Reservations, Reviews

First time here and the variety of cakes etc was vast and in good amounts. We ordered a Latte and Hot Chocolate which were lovely but didn't have cakes or food so can't comment on those.

This place is absolutely disgusting! Costa should be ashamed with themselves with what they’re putting my disabled partner through. 3 letters from bailiffs for £170 EACH due to ‘unpaid parking charges’ for parking there for a hour. No prior parking notices, no warnings, nothing in the post or on the car to indicate she’d received a ticket until bailiffs chasing her around. Just a way for Costa to scam money off of vulnerable people. Been loyal customers to Costa for decades, will be boycotting from now on.

Be warned there is an absolute muppet of a barrister called Jack working here that serves scolding hot drinks for children - I know because a babychino for my child was so hot, the top of the cup crippled in my grasp and went all over me. Absolute moron serving drinks that hot which are meant for small children!

It's as expected for a Costa, very busy (not an atmosphere I personally like) and lots of passing trade. Enjoyable sat outside in the sun with a caramel frap but for someone that doesn't regularly call into Costa, I felt a little rushed to order and overwhelmed by the menus, didn't quite get what I wanted. Was an ok experience overall and would possibly call again on passing. Service was great, I thought the setup was efficient.

Car park very small and tight to manoeuvre

Very expensive. Need to look at prices.

Maya was exceptional! Good branch of Costa

Large drink, half full. Not impressed. This is supposed to be a large cappuccino with whipped cream on top.

Service can be slow as the staff are serving both customers in the shop and those at the drive through.

Second time here in a week, both times most tables were piled up with dirty plates and cups. Ask staff to clean table for us and get roll of the eyes! Terrible service, won’t be back!

Very direct, I like it. I up it

Never got any cold choices available (check on app)...service is OK, but never particularly friendly. Stopped going there.

Love a costa daily costa but as most places, prices rise, so I’ve had to reel myself in with purchases & keep it as a treat 🤙

Dropped in for a quick tea and coffee. Was tempted by a BLT sandwich and a toffee apple flan. Both were very nice and full of taste. Would recommend for a quick hot drink and a small bite.

This is the third time I have been served MEAT when asked for the MEAT FREE variant of the meal for my girlfriend! Just gotten home and had to put a delivery order straight through hopefully they deliver the right ones if they cannot even do it in store. Disgusting service

Unfortunately, there were only 4 in front of me, but the wait was aweful. Five members of staff working so why did it take over 25 mins? I experienced extremely slow service. Managed to just get served for the bfast deal ended at 11am. But then the bacon in the roll was burnt, one coffee cold while waiting for the toastie. So our quick visit turned into a very long visit. Others were wondering where their other half had gone as they were so long waiting. Even children were getting fustrated for their drinks after their football match. Others gave up. The drive-in cars were waiting someway up the carpark. Over 7 waiting...engines running. Many tried to turn around . Will certainly rethink about visiting this Costa again on a weekend! An improvement in service or more staff is definitely required.

Tidy for a meet up with friends.

Staff are always lovely here, very friendly and helpful.

Fantastic service from the drive thru the gent serving us interacted with my boys and they loved it Thanks

Dropped in for a coffee and a cake. Quite busy and seems a popular ply.

Didn't realy have food but great cakes 😋

After spent £20 and get 100 fine you must be joking costa i never buy coffee in any costa any more . Disgusting

Prompt service, nice full hot cup of tea

What you'd expect from a Costa. Nice staff and good place to work from if you can get parked. Parking area small but then not a big Costa.

Constant shortage of caramel syrup and lots of other items that aren’t displayed UNAVAILABLE before entering drive through, this costa is a total waste of time. Iced drinks are rushed and are just tasteless. So expensive for what you actually receive! Terrible

Drive through ordered coffee but the lid smelled bad and some drops of black water on it looked like been picked up from floor

My Daughter lives in this area so I usually pop in to grab a cappuccino. I've had brilliant service every time, very friendly staff at this branch.

Young man welcomed us to the drive through Followed by young lady taking out order Very professional

There is a time limit of 1 hour 30 mins in the car park even if you're a paying customer. Despite spending £12.00 in store I have now received a £100 parking fine as I stayed for just under 2 hours. Email sent to Costa Coffee, but they will not assist so I'm left to deal with the delightful Parking Eye, who will no doubt reject my appeal and start sending threatening letters. What an absolutely horrendous way to treat your customers.

I got a £100 parking ticket for being there with friends . Apparently out stayed our welcome by 13 minutes. Not sure if this is new as we meet there regularly. But I won't be returning any time soon

Parking is strictly limited to 2 hours and Costa will refuse to get involved with PCN's issued to paying customers.

Excellent location, quiet!! relaxing, very helpful staff

Nice place and in the cold weather there is no better place to be 😁

Great to sit in or use the drive through. Friendly staff and always smiling.

Staff are very helpful very clean and tidy.

I had a quick stopover while travelling from Swansea in the evening, order two large black teas with milk, regular and large teas cost the same. This Costa Coffee is off the roundabout next to the M4 motorway and is easy to get to. Ideal for a coffee break if you don't want to stop at the Services. Parking spaces available with a drive thru although it can be a bit tight.

Love Costa. Staff are always polite and friendly at the skewen branch

Had the Nacho chilli cheese toastie here was really tasty and had my vanilla latte....shocked at the price for my toastie though over £5.....but always loved costa...really eat here though mainly just get a coffee...

To good to go bags rubbish 3 sandwiches 2 vegan and one prawn which was off so binned no way was 11 pounds worth said you had this was Birchgrove costa don't know what others like

Very good, the staff are friendly and professional.

Shouldn't rate it highly as I won't get a seat, but lovely place, hot very big inside but homely and friendly.

Always a treat to go to a Costa. Reliable and keeps open later than other coffee shops

Great atmosphere this time Neville was very friendly and attentive Well done x

Clean and tidy with polite staff. Plenty of seats available. Knocked a star off for the lack of a "static" menu board - pressured into ordering something I didn't want as waiting for the electronic screen to refresh round would have held the queue up. Would hate to be someone with vision issues.

Outstanding service as always, staff are welcoming and friendly. There are always plenty of options for food,

Loved my salted caramel frap staff really good

I didn't eat as l was on road bike. Had a reward to use in l went.Staff hepfull and Cortado never disappoints. Clean well presented will return

Nice catch up with friends. Nice coffee, cake to die for and good all around atmosphere

Really appalling rude service. Staff were awful and disrespectful

Serving team always friendly and helpful.

Staff lovely, drinks were made well but bathrooms were minging

Clean happy staff .. wasn't long in queue

Usual reasonably good coffee etc, but being a drive thru means slower service. You get what it says on the tin

Think they've changed the milk. Had a flat white, is was really creamy, so they replaced it and the second was the same. I couldn't drink it.

Came to meet a friend and although it stated that it was open until 8pm, I was told at 17;50 that they would be closing in the next 20 Minutes - very disappointing indeed

I went to the bathroom it was absolutely disgusting the floor was full of water tissues all over the place no toilet roll I went to tell a member of staff the place was quiet spoke to a young boy who had the worse attitude I was polite as didn't know if they were aware of it he said yea I sort it when I have time with a huff so I explained it was dangerous as the floor was flooded and no toilet paper his response was I told you I do it when I get it done and stop moaning I had to walk out before I lost it their I suggest you teach your staff manners and customer service skills to say I'm angry and disappointed

Didn't seem that busy and we got served quickly but the tables needed clearing before we got there and only one got cleared in the 40 minutes we were there, everyone was just moving stuff from one table to another to clear tables Shame really 😕

Usually I have a good service at this costa with friendly staff and good service. Today however I ordered 4 drinks, one of them with oat milk due to allergies. The lady messed up two drinks in our order, giving us 2 caramel frappes instead of 2 chocolate fudge ones. I know mistakes happen so I said I ordered 2 fudge frappes, one with oat milk. The woman serving us then gained a poor attitude, proceeding to glare at me and other customers and slamming the drinks into a bin. She then proceeded to remake the drinks. When she redid the drinks and completed the order she slammed the drinks down onto the counter and proceeded to have an appalling attitude. All because we asked nicely if she would redo our order. We didnt do anything to deserve such poor customer service. Hate to say I will not continue my frequent visits to the birchgrove again.

It's what you expect from Costa. However there is nothing you can rate with regards to equipment the parent company makes the business use, I found I was often being charged twice using Google Pay contact less. The bank confirmed it is a known issue with all Costa's and seemingly only Costa. It's not the staff's, they have always been flawless. It's a Costa HQ issue so make sure you pay cash until Costa HQ announce they get payments fixed.

Food coffee excellent service pretty good and atmosphere is what you expect in a coffee shop

Good service from staff, only disappointment was the number of tables that needed to be cleaned.

Didn't find the staff friendly or attentive. Food was ok but just standard Costa stuff really.

Relaxing atmosphere to enjoy a coffee in a convenient location

Nice fruit flavoured tea -- shame it was served in paper takeaway cup especially as I was drinking it in cafe !!!!!

Staff are always very polite. Great service

When I order for delivery it gets cancelled every time.

Good selection of fast food and very helpful staff

Excellent service at this Costa

Always amazing food and drinks, never been disappointed. Despite some long wait times it's absolutely worth it. The staff are wonderful and kind. The Caramel latte never fails to be delicious! Local and amazing location.

Always nice from here, I keep coming back and it's really easy to get to! Great service and friendly staff

We have visited this place a few times, the staff are not very friendly! My Teacawas overcooked (they put it in with my Toasted sandwich), I paid for a Medium Hot Chocolate but was given a Small one, they are very slow with service,

Great coffee and customer service

Service inside always very slow. Drive through is quicker, if not much of a queue. Even when relatively few customers inside it's always very slow with one person serving at the till and making the drinks. Quality of food and drinks is fine, consistent with other Costa outlets (although we were given the wrong drink on our last visit which contained dairy, after ordering a dairy-free drink). I would recommend using the app to order ahead for pick up if you are passing and in a hurry.

Very expensive but a nice place to sit and chat.

Met an old friend for a couple of coffees and a chat for an hour and nice and quiet

Another great Costas. Smaller than some of the others in the area but still good coffee and service.

Visited today and it was shambolic, 9 tables were left uncleared or cleaned, customers cleaning their own tables before they could sit down, food all over the floor, not what I'm used to or expect, poor.

Quiet place for a drink and snacks

Always takes forever to make a flat white coffee and only card not cash after you drive into the drive through plus incredibly over priced for a coffee.

Friendly service. nothing was too much trouble for them

Very friendly and efficient team, good atmosphere. Only downside is price of food for what you get, which is of course a brand issue rather than a store specific one

Good place to meet friends for a cuppa tea/coffee or working away on your laptop. Clean + excellent service.👍

Good ship, biggest problem you have ar this costa is that if the drive through is busy it takes an age to get served and then get your coffee. Not the fault of the staff but there were 4 batista on site and they all struggled to talk to you without being interrupted by the drive through. If I was to recommend anything would be to have member of staff dedicated to shop customers.

Many items unavailable, service is quite slow.

This is a nice costa. Visited this evening and it was nice and quiet. Able to have a conversation without too much background noise. Staff were very nice and we got our drinks quickly. We were disappointed when we ordered our hot chocolates and were told they didn't have any marshmallows (despite there being a bag of marshmallows next to the till). Seemed pretty accessible, lots of room around the tables and the till. Only two disabled parking spaces and I didn't check if there was an accessible toilet. I'd definitely visit this costa again.

Hot milk company Where is the coffee??

Super helpful staff at the drive thru, no problem with us customising the order and they were very patient with us as we fumbled for our payment card. There was a bit of a queue when we arrived, but it went down really quickly as the staff were super efficient. Delicious drinks too.

Cake I had was stale as hell. Coffee was lukewarm. Staff miserable, won't be back

I absolutely loved my drink. The best costa drink I've ever had. But waiting 30 -35 mins for it. Really put us off going to this one again. Saw many people leaving, so they're losing customers. The staff were very slow and only saw 2 maybe 3 people there? I don't think they can handle when it's very busy. Something needs to change. PLEASE HIRE MORE STAFF. Current staff are clearly suffering.

Strawberries 🍓 and cream with a few mates. 👍

Nice enough staff, but horribly slow. 30mins stuck in the drive through. Late for an appointment because of course you can't leave the queue once in it, and no one on ordering system can ever hear the order properly. I would say it was a one off but I stop here a few times a week and it's always very similar - but today's the worst. Slowest Costa drive through ever. They clearly don't have enough staff.

Good place to stop on a long drive. Preferred the regular coffee rather than the flavoured

I struggled to find a table and then had to clean it myself. But the coffee was nice and the food was overpriced for what it was imho

Lovely drinks and helpful staff

Vety pleasant. Spacious. Airy, clean and tidy. Easy access, plentiful parking in a convivial setting

Poor service, waited over 30 minutes to be served then they wouldn't give me what I asked for because they said it had been taken off even though it was being advertised everywhere in the shop even on the till. Will never go back to this shop. Sorry costa this is a poor advertisement for your shops.😡😡

Top quality service from Jack, a true multitasker!

Great location. Never been too busy. Staff polite and efficent.

Always a great place to work and catch-up

Rude and insulting staff. Argued that they did not give me the wrong drink. When I asked for a refund instead as I waited 10 mins for the one I was given and was running late, she and her colleague had a b**ch about me (right in front of me!) and gave me a rude look and rolled her eyes. Really uncalled for and really upset me. Forced to take a drink I didn’t order and make a complaint instead.