Costa Coffee in Wellingborough

Absolutely shocking place i specifically said i wanted a drink with no dairy or soya i was asked if it was a preference or an allergy to which i said severe allergy and they never listened never showed me the allergy book. My child had an allergic reaction to the point she was nearly taken into hospital. I've spoken with several different people to which they are not admitting fault there answer is well you gave it to them and as ive been a customerfor 17 years i should know the menus and ingredientsof everything on there menu my order is only ever caramel latte with cream i dont change milk as i dont have an allergy. In my opinion this is a very poorly run company all they have to do is tick boxing for thier training as I have recently found out on the paper article of a child that had died at the hands of costa very poor way to handle things will avoid like the plague now.

Truly the best customer service I’ve ever had from the lady who served me. I think her name because with a K. We were having a bad day and made a silly mistake and she went above and beyond for us. She deserves a pat on the back!

Costa takes a special place in my heart, this cosy café is not only a coffee enthusiasts' sanctuary but also a warm and welcoming place where the staff are always friendly and cheer me up with a lovely conversation every time I visit😊 Today, I visited with my partner, but as I was about to drink my 3rd coffee of the day I asked the staff for some decaffeinated coffee recommendations. As always this coffee also turned out to be exceptional and brewed to perfection 🥰 The comfortable seating, warm lights and relaxing environment made a perfect autumn atmosphere during this chilly day as Halloween is slowly approaching. I will happily visit again.

costa store tucked behind the hedge opposite tesco filling station/car wash

The lady with black hair Tatiana is lovely! Always smiles, lovely service and always polite! They all are! Makes the morning better always :-)

A lady with very black and curly hair... has problem understanding the language...she told me I made the wrong order... 🤦🤦I made the wrong order...is it the same for you "Iced Whipped White Chocolate Latte" the same just iced latte.... .... she is rude.. I'm not happy...😐

Have seen its proper busy considering there were 3 people, 1 on counter, 1 doing drinks and the 3rd doing the Drive-Thru every single one of them done an amazing job! Had a nice Hot Choc and Blueberry Muffin whilst my car was having repairs, couldn't get the name of the lady but they were amazing and friendly, highly recommended

As coffee shops go, average, but disappointed by being charged for extra butter.In all the other Costas if one wanted more butter they just put it on the plate NO CHARGE. Very disappointed with the one near Tesco Wellingborough

Gone downhill , starts closing down a hour before close. Arrived 45 minutes before close I was given a takeaway cup chairs are stacked very early on. Staff whisper amongst themselves, And if you complain or Query something they Don’t like it.

Bertilla does the best cortado so do the rest of the staff there every good

Been on three occasions and ordered the same drink to see if it was one off Two of the three occasions my caramel latte was subpar. Unfortunately only realising in the car. Perhaps will have to try it before leaving premises so they can sort it out

Excellent service, huge delicious coffee. Well done Costa Coffee in Wellingborough.

Disgusting customer service from those Romanian women at Swansgate Wellingborough. Absolutely no idea about how to talk to customers.

Lots of lovely staff this summer! Very clean store, and good service. Great coffee as usual ☕️💕

Rude and unprofessional manger work in Wellingborough branch in side town centre .She is rude with customers even don’t know how doing customer service.She don’t deserve this job .Everyday she doing rude behaviour with customers.Costa is big company in uk how come they make warehouses worker come to manger in busy shop .She don’t even know what is customer service lol 😜

I would dearly love to visit this coffee shop more but for two reasons I don’t. The first is no automatic door which as a wheelchair user is a big obstacle. The second reason is that music is VERY loud making it difficult to hear my carers and can aggravate my seizures

We go for coffee, it's good, although it has been different.

Nice new one, all functioning correctly, cap a bit week.

I've not been a fan of Costa in the recent past, but I recently started trying them again. This outlet proved there have been improvements in the quality of service and drinks. This was a great place to meet up with friends. Clean and tidy. Efficient and friendly staff.

Always good food and drink,quick ,efficient and always friendly,we have 2 others closer to us but would rather come here as at least they make it properly! And they do have a good sense of humour!😜🤪

Discusting place, came here for the first time just before Christmas, lots of places to sit but every empty seat was piled with a table of filthy cups, plates ans half eaten food just shrewn across the place, lazy staff.

It's Costa Coffee. The home of proper coffee mmmmmmmm

Food was very overpriced. Staff were lovely and friendly. Tables were clean

A bit soulles. The tables were sticky.

lovely service from Grace and Hailey. quick and efficient

Nu e Costa plenty of seating when visited staff were friendly and efficient

In last 2 visits once teapot was filled with cold water and 2nd time had to ask for a cup.

Nice Costa just a shame there was not much upkeep of the toilets. No paper in there and I asked too! Still didn't get replacement by the time I left, so not ideal. But otherwise nice place to go for a coffee and nice area, handy for shopping nearby.

Popped in for a quick coffee, staff were friendly and knowledgeable. Although there was a staff member mopping the floor while I was in the coffee shop, maybe the staff should look up to the glass lights and clean them to. But on the whole a very good Costa.

Nice modern branch standing alone within a retail park with ample parking with drive thru as well . All the usual Costa bits - some gaps in the food range but is a nationwide theme at present - but the coffee was spot on as was the service, everything seemed reasonably tidy. Came across as rather peaceful in a pleasing environment.

Quick service. Has lots of parking

Food is expensive and not great value but the coffee is great and always had great customer care! Cakes are good too

Branch of Costa Coffee build on the car park land near to what is now B&M on the outskirts of Wellingborough, near the A45 and Tesco. Modern and nicely set out. Well stocked. Service when we went, pretty good but the two medium drinks I ordered turned into large along the way. Without an itemised bill & paying by contactless, it's not something you can prove. Coffee only 3-stars, bitter and obviously too much, despite OK service. A lesson for the future! Watch what you're ordering!! Good stop off place though. All in all 3.5 stars

My husband and I visited Costa Coffee in Swansgate in Wellingborough the blonde lady with a ponytail behind the counter is so ignorant and not polite won’t be going there again

I love a good coffee and Costa is my go to when I'm out and about, I usually use a different store but happened to be near this one so popped in All the staff are friendly and welcoming Great service

I am a disabled person, and the staff are excellent always there to help me.

Daily coffee purchased from here. Much the same but always good.

Good and easy to use queues moved quickly and staff were very friendly. Good range of drinks and the Costa app helps with a free coffee after 8 have been bought.

First time in this costa, decent size, friendly staff.

... I visit a lot of Costas up and down the country. I'm a coffee club member. Went to the Whitworth Road retail park Costa today... shocking service. The shop was apparently selling off 'Limited edition Winter Cups' at 50% off for a tagged £5.00 price (see photo). So bought 4 for presents. Ordered two flat whites at the counter too. Handed over two refill cups, at which one member of staff (manager?) said "...we can't fill those up with flat whites Darlin'... Queried the cost of the winter cups with 'Lily' as they were rung thru at £6 each. A work colleague (manager again?) interjected, turned the till screen towards me and said "we've got the wrong label up darling". No offer of compromise. No apology, as she said " We can't sell em for £5.00"...As a large queue was forming behind, there was no offer of refund I asked for the cups back, at which 'Lily' sarcastically/pointedly said, 'Please!'... a fellow barista with heavy red eyelid makeup just smirked through the whole conversation. Very embarrassing, with no pleasantries, or help with the issue from any staff member. Customer service/focus non-existent. Do Costa deliver Customer Service courses? On this evidence,definitely not!! Tables cluttered with empty cups/plates. Full ashtrays on all tables outside. All in all, give this branch a miss. #NeverAgain.

Very clean and quiet place to stay.

Queues are really long and both times we've been they've been unable to make cold drinks which we've only found out after queueing for ages. Maybe consider putting a sign up if you don't have ice and can't make something. Shop is clean, and staff are friendly but very rushed.

Friendly, helpful staff, Will visit again.

Wellingborough Swansea team. All Eastern European staff which I do not have an issue with bur English was only used when serving you, which made me feel very uncomfortable. Integration is what we all are hoping for living in the same community, so please speak English.

For Costa coffee it was a pleasant surprise to have a member of staff who actually knew how to make a perfect cappuccino maybe swansgate Costa could take lessons from them

Disgusting place to ever visit! Wouldn't trust the food as you can always find expired sandwiches on their shelves. Rude staff who are always gossiping on the headset saying bad things about their customers! Please read reviews before deciding if you want to enter! They would be more than pleased and happy to tell you they can't make frappes if management is not around because they are lazy! Look out for it!

For the food that we purchased I found rather expensive. One of the items we had was classed as a pizza, it was more like a wrap. I don't think I will be going back again.

Been here for eat in and drive through, never any issues, always have friendly staff, orders are accurate, food is always good etc

I come to the shop to sit in and I ordered my drink and they forgot about my drink and didn’t make it until 15 minutes later and my other drink they forgot about it and didn’t make it so I’m not happy with the service from the workers

Usual Costa experience- good service and coffee

First time we ventured into this Costa after visiting B&M . The facilities were very clean and tidy, the seating was comfortable and the coffee and cake was good and enjoyable. Cost was typical. The service was good although it wasn't very busy. There is a drive through but we enjoyed sitting in .A welcome break after some retail therapy...

Friendly staff, great tasting coffee.

Been here plenty of times since it's opening, the staff are always friendly and my drink orders through drive thru have usually always been great - I usually pop by to grab myself and my nan one However, a few times my relatives have gotten a drive thru latte for my nan and got home to find the latte to be watery or just water and milk - hopefully in the future with some more training it'll be more consistent

Beautiful place,they have carrots cake is so delicious.

Veey nice we enjoy visiting this store - however the music a little too loud last time and was hard to hear each other talk.

We visit one of your shops while out & about every week enjoying the food & drinks. But aren't impressed with the cleanliness sometimes, especially in the toilets. Reported this to the staff on our last visit & have since only seen a slight differene.also the hand dryer wasn't working this week neither. As you are aware hygien is a very important aspect wherever you go & in the home. This sort of poor hygiene is very off putting & could turn some of your customers away so should be addressed as soon as possible. Have always enjoyed the atmosphere in your establishments especially in Next at Riverside Northampton. It's a pity that this one couldn't be extended because it is very popular. Elaine Turner

Clean and super friendly helpful staff. Tho costa hot chocolate needs to more chocolatey! Maybe i should just ask next time.

I put my order in & it was done by a couple of mins & the staff were so polite & helpful

Grea service and friendly staff

No customer service, wrong order given. Very disappointed

Disgusting customer service from a red head barista. I literally had to stand there and listen to her make fun of me with her colleague....in front of my face....just because I mixed up skinny and full fat milk. She seriously needs to learn manners before working in customer service. Appalling behaviour and attitude. She is lucky I had my baby girl with me and she didn't get the respond she deserved.

Chose Costa over the café in Tesco, but wish I hadn't. That was the worst Mocha I've ever had, even by Costa standards.

This was my 1st visit here.. sadly my last .. sorry guys! The young lady Barista behind the counter clearly didn't want to be at work on a Saturday (but then again who does). Drinks ordered. What was ordered didn't appear (Christmas Gingerbread Festive Latte).. I told the barista that I thought I ordered the Xmas special she just replied 'we don't have any cream'. Surely it would have been better Customer service to have said this beforehand at the time of ordering. Never mind I still had a normal GB latte which was ok.. not the best Costa coffee I've had. Tad upset no Almond Croissants available. Surroundings: windows inside absolutely filthy. Standard comfy Costa seating and ambience. Outside: around the doorway was littered with cigarette ends, sugar sachet wrappers. Overall experience : rubbish - sorry.. I won't be visiting here again

Visited evening of 24/11 around 6 pm. Excellent customer service provided by Jess. Her communication was excellent and she was very polite and pleasant. She served promptly and had a friendly attitude. The store was very clean and atmosphere very welcoming. It shows that Jess and Chris (manager) care abundantly about providing an excellent customer service. I will visit often and highly recommend this store to everyone.

I went to the drivethru, i was served by a girl called Stefania, i recognised that the name is Greek and we talked in greek which gave me a sense of confort and feeling close to home. Het service was also great!

I come here very often, and the staff is always very kind and helpful! Everything is fresh and coffee tastes good every time. Thank you, it’s definitely my favourite Costa :)

Spot on service, spot on coffee. Staff have always been pleasant (have only used drive through for reference)

Would have been 4 stars but a group of undesirables hanging outside in the seating area smoking and not even paying customers. Very intimidating

Indoor and outdoor seating is good. Plenty of parking .

Came in this morning and Jess was absolutely amazing very helpful and very patient with us. Would highly recommend!

Lovely friendly staff, good service.

Fresh experience. Super tasty 😋

Very polite staff. Much nicer than the Costa in town.

New one just opened staff well nice very helpful and very polite

Went in to go toilet, you do not need to be a customer (or I presume so as I was not stopped) however there's only 2 toilets (1 disabled and one unisex). Toilet seemed pretty clean and didn't have any problems with it or washing my hands.

I wasn't very happy with the food I had. I had a job to chew it let alone swallow it. I had a sausage bacon and egg wrap. Wouldn't recommend it to anyone

Lovely new coffee shop but was very cold, perhaps turn the air con down just a tad.

Staff take there time could do with one morel member so then you have one on drive thru, one making coffee and one serving the counter but other than really friendly

Took time as 2 members of staff were serving the drive thru customers and no one was in the main cafe serving for a good 5 minutes. Got served eventually and there were no more problems. Only me not knowing how to work the app for my free coffee.

Staff are friendly, great service. Nothing is too much trouble

First time iv been in here there was a little wait but not due to staff be the customer not know what they wanted. I was served pretty fast when I got to the till, the lady was very nice and chatty and my order was lovely caramel frapper of the new range. Will definitely be popping in again.

Great coffee as always from Costa. Also treated myself to a bacon ciabatta which was really delicious. Service was very friendly and relatively quick. Drive thru option if you're that way inclined. Super clean toilets also available. Air con inside the coffee shop really good on a hot day like today. A very positive coffee experience.

Brand New medium sized Costa. Usual Costa food and drinks. Seats approx 60, further 15 or so seats outside. Toilets, free WiFi. Drive thru efficient. 5 staff on duty in cafe. Staff polite and friendly. The outside seating in fine, but sadly just a view of a retail park.