Costa Coffee in Trafford

Amazing customer service always friendly and welcoming. Brenda and Sue remember our order every time. Cat the new manager is brilliant Love the new pistachio cookie, didn’t last long had to have another thanks for upselling guys x

I visit Costa Coffee throughout the UK and the staff in this place were dismissive and not very friendly at all. If ever I’m in the area again, this would be one Costa I would avoid.

Could be fantastic but poor staffing - one person - the manager I believe had who I think must have been her daughter and granddaughter in the shop ...not having bought anything - but occupying three tables alongside the till ..customers were in the way !

Where to start with this one.. The 'manager' jordan is awful. I visited there with my elderly parents and my two sons (1 and 5 years of age). We are not local, but were in the area so went for a coffee and to buy my sons' cake and a tea cake. I ordered coffee etc no problem - a tall, auburn-haired lady served me (her left wrist appeared to be in a type of cast). We then sat down - it is a small branch, but we managed to get a table by the window facing the counter. I was sat with my back to the window, my mother to the left of me (her back the window and sat next to a low-height wooden room divider, so she was hemmed in). My mother and I were facing the counter. My father and 5 year old were across the table from us, their backs to the counter. To my right side was our pram (pulled out of the walk way, as it is a small shop), the single high chair available in this branch and (still to my right, very close to us) there was a full table of customers. Therefore, I was blocked in. My mother was blocked in by me to her right and the room divider to her left. Further, my one year old was my lap, crying and upset as he is teething and will only eat yoghurt or toast (his gums are sore). I realised I had forgotten a feeding spoon for my youngest son's yoghurt. The servers behind the counter hadn't put any teaspoons on our tray (for 3 coffees). I offered my 1 year old some of the toasted tea cake but he refused. I then noted that the table to my mother's left (next to the low-height room divider) was being cleared by a ginger haired, short-statured man in costa uniform (I found out later his name is Jordan). As he walked past our table to return a tray of cleared items to the back/kitchen area, I said to Jordan "Excuse me, would it be possible to pass me a teaspoon?". Whilst I appreciate Costa is not a table service outfit, he could see I was blocked in and my father (on the side of the counter) is 82 and cannot get up and down so easily. Jordan shot me a look of annoyance and indignation, gestured his head swiftly to the counter and said "get up yourself and get one, I've got my hands full". He then strode off to the kitchen/back area, stopping on the way to tell the tall, auburn hair lady something (I assume it was about me, as he was staring at me whilst speaking with her, sneering at me). I didn't see her reaction well, but she appeared to laugh. My parents and I sat there in stunned silence. In my years, I have worked as a waitress and in various customer service roles, and never have I spoken to anybody in such a rude, derogatory manner. I have never witnessed or received such service before at any other restaurant, coffee shop or cafe. I did not mean to be passed a spoon immediately - it was (to any reasonable person) inferred that the request was for after he had put the tray down. It is a small branch - he probably would have had to walk 7-8 ft (maximum) to pass me a spoon. There are a plethora of ways he could of responded, which are obvious to any reasonable person. I will not be spoken to in that manner, so I strapped my unhappy son into the high chair, moved my pram into the walkway, excused/squeezed myself past the table next to me and went to the counter. Jordan appeared to be hiding in the back area (very small, I could see him clearly, he was 6ft away), so I asked the tall, auburn lady to speak to the manager. She looked worried/uncomfortable and gestured to Jordan "he's the manager", to which I responded "I am not happy with how he just spoke to me, it was unbelievable". The tall lady responded "Sorry about that". I asked her for a teaspoon, which she gave me, and I called to Jordan "You should think about how you speak to your customers", to which he replied "what?". I repeated myself, and he walked out and behind the counter, looking at the floor, sniggering and avoiding my eye contact. He then stood behind the counter with his arms folded for the next 20 minutes or so. I asked the auburn-haired lady his name, and she confirmed "jordan". A cess pit excuse for a cafe. Shut it down.

Staff are always nice when we visit, just always seem to be disappointed by the drinks, had the Terrys orange hot chocolate, orange flavour was very over powering and tasted artificial, have also tried the nutcracker latte and the festive spiced, all very disappointing

Fabulous service with a smile and gorgeous vegan hot chocolate with marshmallows 😍 Will go again!

I have noticed a few times that the staff seem to have a very bad attitude. On my last visit I asked for toast and the member of staff said they they didn't serve toast, I asked why not as I could see a loaf of bread n the storeroom. He just shrugged his shoulders. Left the place and went to Asda cafe. This lot need sending to Hale Costa and be taught how to actually do the job.

Great staff and great customer service towards people of all kinds and ages. 10/10

Rasist complete out of education and respect to the customer...... Ridiculously disappointed

SAFETY ISSUE! Terrible customer service provided by Jane today. I ordered a coffee and a cinnamon bun to sit in and took a bite out of the bun and it tasted expired, old and had a sour taste to it. I explained this to Jane and asked if she could change it to anything else and she refused and kept mentioning how she would lose money if she did that. When did costa become all about money and lose its touch for customer care and service? When you provide food which tastes gone off, you are obliged to offer something in exchange at the very least as this is a safety issue and the customer can fall ill from the expired product served. Really shocked as to how these staff have been trained and have no understanding of providing a good service. Will no longer be returning to any costa coffee shops.

Went in today before work to get an iced latte, I work in hospitality so I know what it’s like sometimes but I am always polite, and the woman behind the desk with the glasses just stared at me giving me dirty looks the whole time, didn't even say a word the whole time, just scowled.

Excellent for a bite to eat and coffee

Was a little worried when I read some of the recent reviews but nothing to worry about. The staff were all friendly and lovely great coffee made and the usual high standard of the food wouldn’t hesitate to return when we’re next in the area.

There's something wrong with the layout and interior design and thus the atmosphere. There's no comfy chairs or sofas.

Staff are much friendlier nowadays :)

Quiet be and we just had coffee.

I have never left a review before but felt so unhappy with this coffee shop I feel I cannot. I work nearby and many of my colleagues comment on how rude some of the staff are in this shop and have done so for some time. I ordered a click and collect for everyone in work today for lunch which consisted of 7 hot drinks and a few pre made cakes/slices etc. I paid through the app and then 10 minutes later a colleague went to collect. There was no queue and no one else waiting for drinks. The staff however informed my colleague that they were too busy to make the order and refused to do it. They then refused to assist with the refund so I am now having to go through costas online customer service for a refund. I don’t think I need to say much more..speechless!

Today an group work order was put in on the app for 8 coffees and 3 cakes for collection, upon arrival to the coffee shop then to be told upon arrival by Jane that she refuses to do the order. What could we say, the shop had people at the tables and no-one was at the counter waiting to be served. the vileness that can from the women's mouth was disgraceful and not acceptable behavior. Absolutely appalling as a company that this kind of behavior is allowed in "customer experience" the amount of business we put into this one coffee shop all the time, whether this is by single purchases or on the app as a larger order I find this unacceptable.

Echo all the reviews regards the terrible manner of the staff here. Very rude in response to polite conversation with them, really don't know what the issue was. Costa do better! You've hired angry goblins!

The staff here do not represent the Costa brand, you need a serious management shift here. They make you feel unwelcome it’s out of order. Get a job away from customers!

Latte good however the place needs a good deep clean all tables chairs were dirty full of debris even though the place was empty, the toilets were even worse.

Visited this morning 11th August ‘23, With my parents. The place was very quiet and felt flat! Service was ok, but not warm and friendly as I’d expect from a Costa. Our drinks were automatically served in takeaway cups leaving myself feeling unwelcome to stay! The coffee was ok, but I as a group we all prefer to drink from ‘proper’ cups! I wonder if they didn’t want out of towners lowering the tone?

I was served by a man who was very polite and pleasant, however the woman who made my coffee spoke to me horribly, all because I made the mistake of forgetting to ask for my coffee iced (bare in mind i changed the order before the coffee was made ). £4 for the worst iced latte i’ve ever had, i asked for vanilla syrup but it just tasted like milky water and coffee. To the woman who served me, i hope you see this and sort your head out.

A really relaxed vibe, friendly and attentive staff. My iced Frappe was well blended which isn't always the case, no lumps of ice in it, and my sausage barm was warmed to perfection.

Staff weren't very Friendly, the outside area had cigarette ends and a pile of rubbish just left under the window The standards have dropped dramatically. Why does this happen? It could be a great place

The iced tea is dairy but they do not allow dogs in while you are eating. There is no notice saying so. This is completely at odds with other coffee places in the area where dogs are welcome. The coffee isn't good either.

Very bad they didn’t ask me about takeway or eating inside’s and staff wasn’t friendly.

Lovely place, very clean and staff very helpful.

What is it with the staff in this place? I've called in a few times and something is always broken. Today it was the turn of the dishwasher. I asked for a coffee and a brownie to stay and was given it in a take away cup and bag. I mentioned it and was ignored. I asked for a knife and received an Uber sarcastic reply: "there's a sign there that says the dish washer is broke". That came from the arrogant young man with short ginger hair. I've experienced his rudeness and sarcasm a few times now.....still, he's currently busy behind the counter watching videos on his phone whilst there is a queue of people. It's clear the dishwasher isn't broken at all, he just to lazy to collect and clean the used cups and plates.

Relax with a drink and read there.

Called in today drinks in paper cups food in paper bags due to dishwasher broken .Staff rude and miserable. Will not be returning.

The worst costa I’ve ever been to. Went in at 16:15 on a Saturday and told they’re not serving any hot food because the ‘oven needs to cool down’ - never heard anything so ridiculous! If you’re opening hours are listed as until 5, you should be serving your whole menu at 16:15, not being rude and dismissive to customers. Staff are just so desperate to get out early on Saturday. They really should just close this one it isn’t doing much business anyway.

Absolute joke! Miserable woman who served me. Been here a few times with my kids. Staff are absolutely horrible. This place needs to be closed down. Better off going to another branch. It’s obvious the manager doesn’t actually care about the reputation of this place. Just avoid this place. The quicker it closes down the better tbh.

Been to this Costa twice,just to give it a second chance.Still the same rude employees,who think there doing you a favour serving you....avoid!!

The coffee is a joke, it’s just milk, Extremely unfriendly staff, they’re just rude. You place your order, they roll their eyes at you and give huge sighs. There are people who actually want this job, if it’s too difficult for you to serve customers with a smile, find another job and give it to someone who would value it

As usual NO FROSTINOS available, this branch just can’t be as*ed every year is the same. Staff are rude and unhelpful definitely the bottom of the customer service chain, no surprised with the immature store manager in this store who is just rude. AVOID AVOID AVOID

The quality of the coffee was far inferior to the Timperley branch. Think the barista who made our coffees yesterday needs some refresher training. If you can’t even make a basic latte or cappuccino then there is a problem. We took ‘to go’ and ended up having to pour them away. The latte just looked so pale, too much milk and not enough coffee. The cappuccino was also lacking in flavour. The guy before me returned as no milk had been put in his coffee! Complete waste of money and very disappointed. Less bantz and more focus required.

Always a great service, and good coffee.

Good for downtime. But the internet was very slow

If I could rate this shop a zero I would, I’ve witnessed the staff in this store talk down to customers and laugh behind their backs. The problem is the management, he’s rude and has no people skills and makes women cry which this has been reported to head office but I’m assuming Costa don’t care and will do nothing. I would recommend they all go for customer service training, but I think that may be too late. Avoid this store, drive down the road to the drive thru it even better give your money to an independent coffee shop.

Staff are extremely rude here (Costa Hale Barns Square). If you ask them a question they seem very inconvenienced and grunt a one word response to you. I thought this was a one off however it has happened most times myself or my wife have visited and this is despite our attempts to be friendly with them. It seems as though it is a cultural issue as the red haired male manager also exhibits the same behaviour. Shame as it is our local coffee shop but we have taken the decision to travel further away to buy coffee.

Really rude staff, always seem really inconvenienced to do anything. Come in here often but won't be anymore

Went here today and DIDN'T get my POINTS as I DID SCAN My APP

This shop has gone downhill, staff are always sat beside the till and look inconvenienced to have to serve, they never have frostino’s which is a massive let down as my kids love them. Where did the Irish guy go? I won’t be back, the store manager just argues with people and has a massive attitude. Off to Hale for me 😔

Worst cappuccino around avoid, waste of money it was so bad I had to bin it with out drinking

Staff are rude to so many customers, I was only here 15 minutes and saw three incidents

Costa Coffee has great drinks and snacks but the older male guy needs to find himself another job!

Staff are great and so is the coffee xx

Excellent costa. Always happy to go there. Customer service very good.

Disappointing, disappointing and disappointing. I went to Costa for the first time for breakfast with my family. I live in Costa almost and visit different Costas friending in where I am. This was the first time I was at this branch and I found the service so slow. The lady that was taking my order was very polite but very slow. But most disappointing of all was the breakfast. The egg and mushroom muffin was soft and soggy. The coffee is always good though. Sorry, to give such a low star rating, but please improve the service and sort out the breakfast and I'll be back.

Very nice lemon tarts and coffee - outside area very poorly maintained with an unemptied ashtray left on the 'cleared' table - not pleasant!

Great place for coffee- friendly chatty staff

Walking distance from my house. Nice cosy shop. Helpful staff.

Good coffee, always somewhere to sit

Great service. Nice staff. Parking. All good.

Perfect flat white ready and waiting when I walked in top service

Jordan is very rude and clearly didn't like his job. Note to anyone going here, don't order more than 2 coffees. He will lose his mind.

staff are really helpful , highly recommended this branch...

Wait was long and coffee wasn't great - should have gone to Booths instead.

Looks loads better and Lucy is fantastic... always kind and helpful and works very very hard ...

Nice place, with friendly staff. A place where you can drink a good caffe. "A very warm welcome" 🙂

Nice clean friendly place excellent atmosphere perfect for those coffee meetings

Poor experience with a barista who read the order wrong and handed me a take out coffee instead of one to drink in. When informed politely, she said nothing, sighed and shook her head, poured it into a glass and turned her back on me. We all have bad mornings but it was no way to treat a customer. There a better places for a coffee in Hale.

Lots of tables needed wiping not what I expect of Costa.

Costa Coffee sell lovely coffee shame the staff are sometimes hit and miss.

Good service and i miss it since we moved our location.

Very friendly staff o the coffee is ok as well lol

Excellent service and facilities as always

Best for breakfast, rather than lunch.

Not impressed couldn’t get any Coffee the machines were broken - presume a one off!

Had a coffee and croissant ...delish!!

Great place to park if picking up from airport. 3 hours free parking by Costa.

Great place to meet and speak to people.

Nice, good coffee, service abit slow. Lots of crumbs in the back of the chairs creases.

Always get a good cup of coffee

If you like Costa, you'll like this one.

Beautiful view looking over trees beyin the car park.

Nice enough place,clean and tidy with friendly staff. BUT a regular coffee does not mean medium. Why are Costa staff trained to take money for a medium coffee when the rest of the world population recognises regular to mean small. Yes it's " only " 30p difference but it's my 30p and I will spend it how I want to spend it.

It's ok but expensive for what you get.

Not so bad, staff are nice and it’s just a standard Costa really. Often some interesting locals in there, it is in Hale after all. I usually go here of Boothes for coffee if I’m in Hale Barns. Costa is open earlier in the morning, but closes earlier than Boothes across the yard. Convenient parking.

All staff extremely friendly Very clean