Costa Coffee in Kirklees

Lazy staff, constantly on personal phones but tell customers to sit down while they make the order and then call customers to come and get the order. Asked for extra hot but it came up luke warm. The bacon and sausage rolls were overheated, rock hard around edges. They didn't give us teaspoons, we had to go back to the counter to get them. This was the worse Costa I have been in.

🇮🇱 company, boycott them Expensive Lack of diversity

I don't even know how to describe the snail's pace that operates in this branch. We were the only customers waiting, ordered a large cappuccino, waited 9 minutes while the 2 staff members chatted about what would happen if they were to ever run out of milk. I started to think they might have with the time it was taking. It took about 4 minutes just to take the order, while they were stood about seemingly not doing much of anything. To add insult to injury, we watched as one of the staff members picked his inner ear and then continued touching everything without washing his hands - ear wax, anybody? I think next time we'll just use the Costa machine in the Odeon - quicker and more hygienic.

Comfortable place, coffee outstanding, service excellent, cakes fabulous. Clean toilets, quiet and relaxed.

Nice coffee shop Staff need to be abit more friendly always miserable.

I really enjoyed freguenting this Costa oulet for the last couple of years but I can't comprehend or justify the high prices they have just recently implemented especially in the times we are living in with the cost of living etc. The Costa in the town centre is a lot cheaper so unfortunately, I will take my business there or elsewhere which is a shame as Rachel the staff member is so accommodating with the first class service she provides an absolute credit to the business.

Good service even though deliveries not arrived.

Coffee not as good as Leeds road, milk tastes burnt but this is a franchise not a main costa

Spotlessly clean. The staff today, Sunday very polite & gave a great service. Very organised. Thankyou. Xx

Been to this Costa today. Paid for 2 drinks, 2 toasted sandwiches and 2 cakes. Was advised by the staff that I would be called when it was ready. We sat waiting and then noticed the order was sat on the counter and no one had called us. Just as well we noticed or the drinks and toasted sandwiches would be going cold. I had paid for a Brie and cranberry toasted sandwich and it was runny on limp bread. I took it back and the mature lady very kindly replaced it with a cheese and tomato one which was great. The piece’s of cake however, were dry and hard round the edges. We would go again but only for a drink. Costa owe this to the lovely lady behind the counter

Just a coffee n chat nice location

Excellent quality but the price seems to have gone up hugely. Not sure if it's down to ODEON connection but over 16 quid for 2 coffees and toasties seems steep to me. Plenty of tables but not always the cleanest, could do with a regular wipe down. Can be a bit noisy when busier as the place seems to echo the sound. Still, enjoyable hour and the staff adxaleaysxare very friendly.

Friendly staff, good service and comfortable surroundings. Only down side is the deliveries of food.

Excellent service with smile and conversation. Very clean loo's and easy parking 👌

A lot quieter compared to other costa branches which was nice because it felt calm and I didn’t feel to rushed with my order or to drink. Was a nice place to sit and wait with a drink before going into the cinema. Clean and comfortable. I gave one less star because I was given a latte in a take away cup even though I said i was staying in. The barista did apologise when he realised.

I love your coffee but I took one star away as you are not dog friendly.

Service extremely slow, 4 members of staff behind counter don’t seem to have a clue.

Can use an odeon rewards card but not the Costa app. Couldn't use my promotions or collect Costa points.

Lovely and well decorated, pleasant staff, plenty of seating area

Great coffee, excellent service

The hot chocolate was not chocolaty. You could say it was a hot water.

My favourite Costa establishment, nice location, quick friendly service

Can't pay buy cash saving on cash costs or customer service reduced or all of the above. Took a while, and no caramel shot erm! I like Costa but felt a bit of umph needed. Seemed to make each drink separately rather than getting on with it.

Coffee seems to be getting weaker and even less taste.

Theres a big were back ! welcome back sign on the roundabout and then when you pull into the car park and go to the door it's locked!! ... This Costa should really take there sign down if there not open!. Came to drop a family member off to have his vaccine at the stadium and thought oh I'll grab a coffee while I'm waiting 30 minutes... If Costa really want to improve business then they should have the door open when it says welcome back!! Won't be bothering with this Costa coffee again what a waste of time !!! Taking my business elsewhere!

Incorrect opening times - please rectify ASAP. Took a trip to the store (trusting Google information) only to find out the store was closed on arrival. Complete waste of a 30mins drive.

Very good.staff very helpful and friendly

Only reason its a 1 star is because the Place is CLOSED but website states OPEN, so walked over for nothing

The queue was very long we waited 20minutes to be served. There was no hot chocolate available. The card machine didn’t work. There were two people serving whilst the manager and another member of staff were in the back room talking instead of behind the counter getting the queue down and clearing tables. We will not to this costa again, as I am making this review customers are leaving from the queue.

Always love this costa friendly staff and quiet environment to supplement the amazing drink and treats

I don't know why but you just can't beat costas chai latte.

I am a regular at costa coffee and am fully aware of how much coffee there is in a med takeaway cup. So when the med cup was 2 inches below the top I asked for more milk instead of apologising and solving the issue staff were very rude and making health and safety excuses.

Apart from match days you can usually get seated in this branch unlike the one further up Leeds Road

Just three simple words. I love it!

Great staff excellent coolers and a great way to kick off a trip to the cinema

Very nice place but toilets where not the best.

Great staff, good parking. Loads of disabled spaces. Lovely selection of food and usual drinks. Great quiet get away for an hour in the middle of the day.

Fabulous vanilla latte & lemon muffin. Always served promptly & with a smile. We'll done

Great coffee, cakes and sandwiches available here. Parking is shocking on a match day. Can take a little while for them to clear tables here so is sometimes difficult to find a clean table. Other than that, the staff are always very friendly and helpful. I'd go again

Good coffee with friendly efficient service.

Nice and quiet place for a cup of coffee with friends or business

All the usual Costa products here, staff friendly and quick service, parking can sometimes be awkward.

Small, cosy Costa. The usual range of drinks/ food. They accept an Odeon card to add points with them being next to the cinema. The cinema allows Costa takeaway to be taken in as well.

I love this place. It's a quiet caffe, and staff are very nice

Reasonable coffee, not cheap, convenient for cinema

Nice and quiet with comfortable seating, ideal for catching up with a friend before a film. Decor is a bit tired. Staff were friendly and efficient and the coffee was good.

As always, good, efficient service

Pleasant atmoshphere, pleasant staff

Always great, staff are really friendly :)

Points machine down yet again!!.

Nice friendly staff, good atmosphere and free car parking.

One of my favourite great staff

Expensive drinks but very worth while. Excellent cinema experience all round will be bk soon

Great thanks, pretty quiet, parking can be an issue around here. Staff friendly and helpful.

Lots of room, friendly staff, ideal for a drink before going to see a film.

I do work from here often: mostly my better work. The staff are excellent - in terms of service and friendliness. Message to head office: give 'em all a raise. Free WiFi, parking and power too. In short, a 'coffice' with charisma.