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2.5
Based on 2 opinions finded in 1 websites
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Opinions
Karl at this Costa brings a small coffee shop personal touch to this big chain. Of all the Costas I have visited this has to be one of the best!
six174 . 2023-08-25
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As a person who is partially deaf, visiting any noisy establishments is a worry. I have however never had any real issues until today. A young girl behind the counter asked me a question three times but I couldnt really hear her. I responded "no" to her question three times. Eventually I understood the question to be "do you have any allergies" (I don't), so I was surprised that my "no" garnered three repetitions of the question but okay. However what I am upset about is the girls reaction, eye rolling and a face that looked like the entire exchange had been nothing but a nuisance to her. I will never visit this Costa ever again. I was embarrassed and spoken to so condescendingly. Your staff need to be trained better in disability awareness.
Aimi A . 2023-02-11
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