Costa Coffee in Taunton Deane

Everything about this Costa is just sublime, from the customer service to the quality of the coffee, I opted for oat milk with one of the festive items and was happily surprised when the staff asked if I'd also like vegan cream. The service was prompt and the staff were all very happy it's clear the establishment runs like a well oiled machine even despite how busy the place is. There wasn't a singular table left messy everything was running like clockwork. They've nailed it!

Great service, clean and friendly.

Great coffee as always. Special thanks to Tina, Kindness gives you kindness 💕

Store was extremely understaffed on 21/08. I was stood at the till for 10 minutes before one of the two guys even said hi or I’ll get to you soon. Cups and plates were piled up on almost every table and there wasn’t stock of most sweet items. The coffee they made was lovely which is why I gave a 2, but they were drowning and needed some help.

Lovely as always, best coffee and excellent service

Excellent Staff always helpful and friendly pleasure to have our morning coffee here excellent news staff very well run friendly atmosphere highly recommend

The company will not allow dogs, however, they allow children. Only 4 Costa in the westcontry allow dogs.

Everything came except the double chocolate cookie but thank you for the great service.

Not a great experience. Tables needed clearing also was kept waiting to place my order. With the what you have to pay for coffee and food you'd expect and deserve better.

it arrived early and because of this they were missing some items for the second time in a row and the driver dropped my food on my front door step before I had answered the door and rode off without waiting it could've have been nicked if I wasn't as quick as I was I'm not happy and want it dealt with

It was a birthday gift whereas half the food arrived & the cake was not fresh atall. It really ruined the day from the start.

so much choice .staff helpful.lovely place to chat with friends.went today 22nd march no tables cleaned ! gather not many staff.

Can't fault Costa for a panini and latte for lunch!

Coffee is always good. Updated with new comfy seating and plenty of room between tables .

Not have my order it’s not be delivered

Oh my goodness, fab service from the team and best best best ever dry cappuccino ever thanks to Chris

Paid for almond croissant didn’t get in! Can I have refund for that please!

Item missing, have requested a refund.

Most of my order is missing. Staff not answering the phones. Unable to rectify this. The 1 item I did receive was the wrong drink. Abysmal.

Nice place,nice staff.Disappointed with the amusement arcade.Quite expensive.Kids like 2p and 10p machines,not 1 or 2 pounds.

First time in this Costa, only had a hot drink and cake. Didn't have to wait too long for service.

Sadly not nice in there today we go weekly but today was bad 😔 toilets vile fruitflies in the actual shop 😢 staff very subdued and quiet sad really

Convenient near town centre corre shop serving a great selection of drinks and cakes etc.

The food was good but yet again an item was missed off the order. It was last time as well so thought I’d give them a second chance and this time they forgot the tiffin. Not happy! My additional note even said make sure all the order was there but it wasn’t.

An item was missing from my order

Only coffee turned up on a £65 order. Thought the driver had missed some bags. Drove to Costa to be told that they did not have any food to fulfil the order so never sent it.

It said 15-25 mins delivery it tuned up a hour after ordering freezing cold

Food is overpriced, and service was slow but is nice in there.

Toilet is inadequate , filthy & unhygienic.

Only ordered drinks but noticed that a lot of the food was 50% off. Service was quick drinks were ok and just about hot enough as I ordered extra hot. The staff were very friendly and the cafe was clean and looked as if it had been refurbished recently.

My order never turned up and said delivered

Service has got slower and atmosphere has become low key

Order was perfect and the courier was absolutely lovely

Nice coffee always. Free wifi is a blessing. I visit couple of times a week

Popped in for a coffee, quick service. Nice biscuits. Pleasant staff

Items missing only ordered 4 items and they managed to miss one. No sausage BAP delivered.

Was busy but efficient service.

The order was missing an item. But it was the first time this happened. The food and drinks were as high a quality as ever and the driver was slightly ahead of schedule and very polite.

It's a Costa great coffee food is roo expensive staff were friendly and helpful

Great food but felt up not get my order right and twice order cookie and never had it

The food we wanted wasn’t available, so instead of replacing it, calling to advise or refunding, they did nothing and continued to charge us for food we never received.

VG helpful staff.pleasant atmosphere Will visit again.

New manager has completely turned the store around, my new weekly stop.

Really nice after the refurbishment. Staff are always friendly. Xoxox

We were short an item again. But it always seems to be the same thing that is missing. Which leaves me with an unhappy girl.

No sandwiches available at 12.15. only hot sandwiches advertised but I wouldn't be surprised if they didn't have those either. Was told I couldn't put two tables together to be able to sit with my children and there were no available 4 seat tables. Appalled at the lack of customer service

Says delivered but have not had delivery

Not the best Costa I have had. It was only luke warm

The only reason I give them one star for food no grain free food, every thing else is excellent

The delivery was on time by a very polite driver. The food quality was as good as ever.

Nice friendly staff. BUT... tables not cleaned, toilet obviously doesn't get cleaned very often

One of the items wasn't delivered, and the rest was cold

Uslesss jokers can’t even get 1 thing right unless you right it the delivery notes joke staff

I not sure if when I visited they were short staffed or if its alway like this but the table I sat at was sticky and dirty other tables around us looked the same the comfortable chairs have seen better days and probably could do with a clean or even new ones.... the service at the tills was good but very rushed and pushed through. Hit and miss one here I think 🤔

.order not correct wrong muffin ordered blueberry recieved lemon. Also ordered 1 late with extra shot and 1 americano. Received 1 americanos!!!

Food was high quality as always. And an ideal temperature to eat as always.

Ordered a caramel latte and cappuccino and instead just got 2 cappuccinos

Drinks weren't great, luke warm. However, the worst part was the state of the toilets. Looked like they had not been cleaned all year! Rubbish all over the floor, taps didn't work, sink covered in dust. What looked like a dirty nappy on the changing table and smelt; not sure when the bin was last emptied. Used at 11am on Sun morning. Reported it to staff member who said they were last cleaned the night before (no way) and that he would attend to it straight away. I was there for another 30 mins and absolutely no effort was made to inspect them, let alone clean them. There were 4 members of staff working and no queue at time of reporting, so definitely had the capacity to clean them!

Good customer service but price a little high

The staff are friendly and helpful people who have really good knowledge about the different drinks

Toilet not very clean and when you came through the doors it was mess on the floor like it haven't been swept all day 🙁

Had to throw coffee down the drain, fed up of getting the wrong drink

Ordered chocolate orange hot chocolate and wasn't very nice or hot, and the chocolate was on the side not on the chocolate as shown in picture on ad board

Order never even turned up! I placed the order again and costa cancelled it after it was supposed to be here

Not on time! Didn’t even arrive. Said delivered but nothing here. No contact number no tracking info! This is appalling. Another £15 gone again, don’t you think i deserve some sort of compensation!

How do I tip people that drive about in the icy conditions they deserve it plus it's Xmas period. I would like to give them a bonus

Item missing also wrong item delivered cooked only on one side and cold.

Came here for breakfast having had a long morning. Coffee nice but slow (think they forgot my drink as the barista had to be reminded) . Bacon roll hot and filled me up. I've been to better but did what I wanted it to and I would come back.

Got the wrong items from this Costa AGAIN!!!

Fantastic, first time ordering and will definitely do it again!

Mac and cheese completely squished

Nice place to go for a coffee etc. But always let down by the loos.

Hasn’t even arrived at my door! It’s saying it’s been delivered but it hasn’t! What on earth is happening!

what has happened to this branch of costas. are costas too rich now to look after there shops. do they not care anymore ??? i had the misfortune to enter this place ( the outside was as bad!!) the staff: rude. the cafe: filthy beyond belief. this is a very big deal of a cafe. the footfall here is vast per day... you would of thought they would care more but then it is run now by M &S so they dont care do they ??? the toilets here are disgusting!! eewww!!!! DONT GO!!!

Dropped in with the family for drinks and cake. All good. Decent as always. Staff were helpful

Brilliant place to have a coffee

Decent Costa. Guy making chilled drinks was so busy many orders were getting mixed up. I did wait around 15 mins for my drink that was lost.

Went into the costa in town today and the lady serving me was really rude and patronising when asking what i wanted, terrible service from this one women in particular, i felt uncomfortable being in there.

Popped in for a coffee, tea and hot chocolate accompanied by a teacake each. Usual good standard. The hot chocolate was better than a lot we've had at Costa recently which have been lacking in chocolate.

First time visit to Taunton, and in particular this Costa Coffee. Had our "usual" lattes. The staff were friendly. Seating was spacious. It's great that they have a ramp installed, for easy mobility and pushchair access. The disabled toilet is large and reasonably clean. Before going home, we decided to have a frappe each.

Often pop in to Costa for breakfast, love their granary bread and a flat white 😊

Great friendly staff . Nice drinks

For the 1st time after Covid and the old staff leaving I was really angry angry disappointed with the service and the look of the place. The floor was dirty and the tables were not cleared of the used cups and dishes I had to clear my table in order to eat my sandwich and drink my coffee. Also the young man and young woman seemed to be more interested in chatting to each other rather than concentrate in the job at hand. There was a delivery which came in to the premises from the Lateral door which had to be kept opened until the the delivery man left with his metal container, however afterwards there was no attempt by the staff to shut the door as it should have been done. Although it was not a cold afternoon there was still a draught which was not pleasant to endure and as a result I left before I could de sandwich and coffee settle down!!!! The venue needs a person in charge to keep an eye on the service.

It's a Costa so you know what your going to get... as with some chains customer service can be hit or miss...

Lovely clean coasta. Staff are fab! Polite really helpful. Small counter area so can get really squishy at certain times. Quite a bit of seating. 👍

Strange way of serving, once ready, they put it on a table in the middle of where everyone is queuing! Toilets disgusting as well, but then that's not unusual for this chain.

Seemed like new member of staff trying their best.not much help from other staff.

Not overly impressed, wasn't the cleanest Costa I've been to, also had to have disposable cups when drinking in

I love a costa. Professional as usual and a lovely mocha. Everyone was being considerate by wearing masks. Will definitely visit again.

Nice and friendly staff, clean shop. Often use this Costa when I'm in town for my coffee. Recommend:)

Slow service and I ordered a drink clearly stating soya yet they gave me full fat milk. Went to go and say something about it but they gave me one with soya just they still expecting me pay for another drink…. Bit disappointing if you ask me

Pretty average Costa but very clear in and out directions during the Lockdown period.

There was a hair on my chocolate twirl cake 🥺 but other than that issue.. the staff are always lovely and they're amazing at keeping customers safe by making sure they social distance properly.

Yes the coffee shop is OK but the toilets and really need to be cleaned in the deh is well not just at night because they absolutely stink

I love Costa, very friendly staff

Very well organised. Felt totally safe

It's Costa, always good. Excellent social distancing and numbers restricted at this one. Also friendly customer service.

Love there mini mocha, defiently be going there again 💜

Love going there as its got very friendly staff

Nice but I don't like the prices