Costa in Manchester

The Arndale Costa inside the shopping centre, not the one inside the shop. It was not busy but so dirty, staff are sleeping, a lot of plats and cup on the table but no customers. It is not customers job to clean the table

Never thought about going to this Costa, usually go to the other one in the Arndale, but I think I might have to make that change permanent as this one is better in so many ways. The space is much nicer, the view is nicer, depending where you sit, the seating is nicer, the number of people walking past is fewer (even those outside). The staff were friendly and efficient and sorted our large order out quickly and correctly.

Bit grubby, messy tables and I’ve had better lattes.

The espresso with whipped cream on top, very good.

Visited today with the too good to go app , didn’t feel the waitress was helpful or was understanding , as we asked if she could change our order for veggie/tuna food if possible as we had seen she gave it to another customer , but straight out refused so we gave it back . We won’t be back based on this behaviour .

This time I tried lemonade drink for warm day and it was just like ordering water😂😂, even worth. It was even not cold and awful with no taste, but any way the experience of Costa are always good that why I thought it shame of you Costa selling such bad products to your customers.

During my recent visit to Costa Coffee at Unit R4, Manchester Arndale, I encountered several issues that marred my coffee break. The cups provided were noticeably unclean, with remnants of previous use, and the teapot bore unsightly stains that suggested a lack of proper cleaning. Furthermore, the coffee itself fell short of expectations. It lacked the rich flavor and aroma that one anticipates from a reputed coffee chain. This was disheartening, especially when looking forward to a comforting cup of coffee while shopping. In a bustling shopping center like Manchester Arndale, one would hope for a quick, pleasant coffee experience to recharge, but unfortunately, this Costa Coffee outlet did not deliver on that front.

Super friendly staff, got served quickly and reassuring when I asked about the cream being vegan.

Good coffee & food. Update: place is too noisy, music is so LOUD! you can't have a chat or read your book!!

Not a bad place at all really I don't like Coffee!!, but the Wife does, Decaff as well, they actually do some nice teas, and lovely cakes as well, all in all a decent place to go to drink and eat..

Came into the cafe late last night and was greeted by 2 friendly men, they had no problem finding if they had a specific syrup i liked and also were so happy to help when my phone died. The one wearing a rainbow lanyard was in such a good mood that it infectious and made this visit the highlight of my evening!😁

Been going there for long time , new female staff was really rude , won't go again

Lovely service from Freya she made me a lovely latte and we had a great conversation

Hot chocolate which I ordered was lukewarm, I’ve ordered from other Costa and they have been good but this one was the worst. I would have told them to make another one but they close in 15 mins and they look like they are in a rush, also I wanted to make you aware that they do not accept blue light discount which was also disappointing.

Great service and the coffee was superb

Rudest workers ever. Please don’t come here. Apparently every area was closed for seating three people people. The workers here did not look bothered or as if they wanted to help. Definitely not a service with a smile.

The people work there are rude No smile And looks at you weired

The staff were rude, no tables had been cleared. Asked for a glass of tap water to take medication and was refused so bought a bottle of water . Ordered an americano and a latte both of which were luke warm. Would not recommend this costa

جلسة كوزي بعيدة عن ضجيج المدينة الشاهي عندهم يعدل المزاج و كيكة الجزر لذيذة 👌🏻

Lovely service early this morning from the team member, very efficient, polite and friendly, with a nice coffee, thank you .

Little pit stop here for recharge and the usual cake. Sadly no caramel shortbread so had chocolate and orange cake. Bit mean with icing and definitely tasted like packet mix cake but I have to confess I did eat it all regardless! Good to have coffee shop so bored partners can leave their other half to shop in peace .

We love these hidden away Costa Coffee Areas within Next retail, this was no exception. You get the same consistent drinks. OK so good coffee takes a while to make and serve, what's the rush?

I visited the Arndale Costa on Tuesday 7th February and I was quite disgusted at the conditions of the coffee making station .The milk frother jug looked as though it needed a good wash and the unit that holds the ground coffee didn't look too clean either . Surely these items are washed regularly and the milk didn't look as though it had been made especially for my Cappuccino but that it was left from the previous order .The area in general where they prepare the coffee looked as though it needed a good clean also . Disappointed.

The Americano is so cold, I want it hotter.

I ordered a Latte for myself and one Americano for my friend but they were really cold.

I ordered a latte and when I got it , it was cold . The staff was rude rolling their eyes at me . I order my coffee in a cup since I was having sit in and because they “didn’t have time “ they couldn’t give me it in a cup but just put it in a take away cup . And I paid 5£ more just to have it in the cup which I didn’t get . DO NOT RECOMMEND !!!!

Visited with my collected voucher for a free drink thank you . Unfortunately drink I was given was pre made and sat on the side , sadly was cold and I asked for some hot water and was met with a frosty face . Son told he could use his so had to pay which was inconvenient but life . Toilet facilities no paper which isn’t great I suppose 🤷‍♀️.

My friend and I went to have our coffee, we ordered flat white..the lady make it looks very bad we asked is this our order she replied with weird face ,yes .. I ask her to add some chocolate powder she add it and it was soo bad . Very disappointed

Costa is a staple chain coffe place that, for me, serves the best hot chocolate ever. I really love to add the marshmallows to it, highly recommend it actually. You can also choose a wide variety of hot toasts and there's always a good variety of sweets to nibble.

We visited Manchester on Monday 1st Aug at 14:30, the coffee shop looked like it was closing but it was crowded and any empty table was cluttered and filthy. The floors throughout were messy too, there were at least 3 staff but seemed to be on a wind down. Service was shouted across other customers and slow. I was surprised as Costa is usually more organised. Perhaps a bit more customer focus is required here, maybe more staff but utilities the space you have and show off the coffee shop.

Nice spot the coffee is the same as any other branch to be avoided

Nice cuppa and a biscuit always works. One staff member was having a bad day and didn't we know about it !!

It's alright but during quiet times and staff still ignore yoi and serve others that come after your first

Always love a good cold drink from Costa

Worst coffee shop in Manchester. Everything that you hate about service in these chains. Rarely more than one person serving, difficult to understand the English spoken by the staff, long queues and then the usual hard sell on pastries that will take 10 years off your life. Utterly dire

A bit hit and miss And wasn't busy

Nice cafe. Quite quiet when we visited as a week day. Toilets smelt a bit odd... could of done with cleaning the floor. Hot chocolate was nice and I got some birthday cake with the app as it was my birthday. We popped in while shopping in next. Convient.

This cafe gets busier and busier as Xmas approaches. This means sometimes it's impossible to get a seat. Excellent cappuccino and flat white. Reasonable cake range. But disappointingly, for vegetarians like me, there is usually only one choice of a savoury snack. Come on, Costa. Get wise. Vegetarians now number millions and many carnivores are happy to abstain from meat sometimes.

Always a good coffee and table free in my experience

Visited costa today and approached counter where 3 staff were chatting, I waited and was completely ignored for at least 2 minutes, was finally served only to be told I would have to have a take away cup as there were no large cups clean ( no time to clean cups but plenty of time for a chat ). Went to sit at a table where there was a staff member clearing a table nearby, another member of staff then came over to chat to him while she casually leaned on my table ( not very professional or polite, especially in these covid times ). Finally as I was leaving I decided to use the bathroom facilities only to find a sign on the door stating they were out of order. Altogether not the best experience.

Told to move 5 minutes after sitting down following on from a 15 minute queue. There were 4 people in front of me and 4 people serving, so some swift maths leads to it taking about 15 minutes of effort per order. I suspect I could manage to make a coffee and stick a tart on a plate a bit quicker than that.

Shouty barista and incorrect drink. The store wasn't even busy, if it was I would understand the stressed barista and dismissive attitude. She looked annoyed I hadn't ordered what she had made instead of apologising for making the wrong drink. Squirted mint syrup into the drink and passed it back to me via a colleague. Worst costa I've ever had unfortunately. Had come to relax and de-stress with my sister.

Really busy in-store. But staff quick and friendly.

Was relaxing and I loved the coffee

My favourite coffee shop in Manchester at the moment

Great place to sit with some college or uni work on your own or with friends. Friendly staff, Jade was very cheery and helpful 😊

High standard of coffee making ... Pleasant, bright location.

Excellent service when I visited

The tables and chairs were filthy. My elbows stuck to the tables! There were small flies enjoying the cakes on display.

excellent workers, lack more cleaning by the company not by the workers.

This Costa Coffee is 1 of my favourite. It's a hidden gem as I like to call it. Great service & great place to chill & converse. Nicely tucked away in next.

Good food as always. Attentative staff.

Great for coffee, tea, cakes & sandwiches. The cakes are particularly nice. Nice seating area, be aware that there can sometimes be a long queue for the restrooms. You'll also need a code to get into the toilets. I'd recommend for a quick bite to eat & lovely coffee.

When is Costa not amazing? Best frostinos and hot chocolates, friendly staff that are attentive and seating areas constantly get cleaned

Latte came cold but server did replace with a new hot one

Located within next shop.. Good seating arrangements. Caring staff.

Good selection, pleasant service and staff.

Okay not to bad sometimes service really bad

We always visit this branch of Costa when in Manchester. It is placed in a great central location. The service we receive is 2nd to none. There is plenty of seating. Serving hot and cold food and drinks. Highly recommended a visit to this shop if in Manchester.

The coffee was OK, friendly staff plus a nice seating area

Clean place, polite staff and great coffee

Called in for lunch; very poor selection to choose from (unless you like sausage or cheese) so won't be visiting again.

The music was too loud and everyone was saying it was impossible to have a conversation. The place was really dirty and my cup was cracked but the coffee was good and the staff were pleasant. Would I go there again? No.

What a slice of hell! The most stressful place on earth. Filthy. Noisy. Cramped. You deserve better. It’s too late for me - save yourself!

Usually busy and the staff is working non stop. It does usually have a line but ample amount of place to sit. The bathroom usually has a line too.

I visited costa coffee today and although the food and drink were pleasant, we were restricted to our food choices due to the fact one member of staff was replenishing food stock with their bare hands whilst wiping their sweating forehead. Other members of staff were using tongs which is surely a basic required level of hygiene? Many other customers complained about the same issue at the till so clearly this affected others experience too.

A place where you can observe the busy city center whilst enjoying a great cup of coffee or hot chocolate.

Busy and messy but really lovely staff

Food all over the floor. Tables not cleaned. Baristas busy taking orders and making coffee and money. Need staff in the restaurant area for hygiene reasons. Not good :-/

Grab a coffee and watch the world go by, or watch the staff at work. The seating area is terrible, unclean areas all over, tables were cleared but not wiped clean. The covered seating was full of stains and I don’t think they have been washed down from the day they arrived. The staff were busy on the day but again the coffee machines were not been cleaned after drinks were made. In one one way not a bad thing as the cloth on the side could have walked across the room on its own.

Visited for a coffee and treat after an arduous train journey. Staff were superb, very friendly and professional Setting is nice and comfortable for one inside a store. Lovely visit.

Muy molesto por la visita de ayer a Costa en Next. Malo una visita encantadora a Manchester con un servicio al cliente atroz. Le serví café a mi hermana, a mí misma ya mi sobrina de 7 años. Nos preguntaron si nos importaban los vasos de papel y que tendríamos que esperar 10 minutos por otros. Dijimos bien y nos fuimos a sentar - muy cansados. Dos minutos más tarde, otro servidor anunció que se estaban cerrando y muchos clientes se fueron. Nos quedamos impactados y nos quedamos sentados. Él vino y tuvimos una alteración verbal con él. Dijo que teníamos que irnos y explicamos que no nos lo habían dicho antes de comprar. Él era ruuto y se dirigió a la otra mesa restante, quienes expresaron muy bien lo mismo y dijeron que habíamos sido misiles y No estaba encendido. Mi sobrina estaba molesta por la experiencia. Nunca usaría esta rama otra vez.

Visité anoche Sorprendentemente mal servicio al cliente. Después de tener un panini subió al mostrador de pastel para elegir un pastel. Noté que uno de los pasteles se movía ya que tenía moscas pequeñas. Le señalé esto al personal que acaba de decir que sabía de esto y que no había nada que pudieran hacer. Realmente no es lo suficientemente bueno como para enfermar a alguien.

هذا الكافي يقع في زاوية خاصة في محل نكست داخل سوق اندريلا.يعاب عليه صغر الكافي واغلاقه بوقت مبكر حتة في أيام الويكند.

I was wooed in to Next Costa by the street view and the lack of customers, but I'm afraid to say the tea I was served was diabolically bad. It was a pot of decaffeinated, but it had a very strange, slightly off taste, and wasn't really hot. Vigorous stirring of the pot didn't add to the strength, and it was a terrible beige colour with an odd aroma. If I hadn't been trying to woo the man of my dreams I would have complained at the time, but it didn't seem an especially romantic thing to do.

جيدة في محل نيكست بالمول مزدحمة المهم طلبت شاي فقط لاغير الخدمة جيدة الاسعار مناسبة الطاقم صديق الموقع جيد

Visitamos ayer y eligió una Mesa, fuimos a la orden y, aunque muy tranquilo, tuvimos que pedir a la mesa con un paño limpio. Un miembro del personal y luego le dijo que su bandeja en el mostrador con café y tarta que dijo sí gracias pensando que era lo que más va a llevar! Caminaba, servicio decepcionante, no interesado en servicio al cliente, no un personal amable.

Located inside the Arndale Centre - queue to order coffee was both long and slow. Coffee tasted okay but they should have more staff with a couple more counters.

Sono stato qualche mese fa appena aperto,la confusione regnava,latte troppo bollente ma alla richiesta di cambiarlo non hanno fatto questioni,ho riprovato a fermarmi ma la confusione e i tavolini sporchi mi faranno desistere ad andarci in futuro

Este lugar está siempre desordenado. Entiendo que es en un concurrido centro comercial, pero por lo menos alguien limpiar las mesas para que la gente tener un lugar para sentarse y relajarse. El café está bien, pero es mejor ir al otro lado de la calle a Starbucks - tibio y bastante amargo

wont come again. Service was so slow. It isnt as though there arent other costas to go to if you want one

Llamado aquí. ordenó que bebiera café. Menos de 10 minutos después, el personal se acercó y dijo que tenía que irse ya que estamos cerrando a las cinco. No me di cuenta, pero hubiera sido un buen servicio al cliente si cuando pedí las bebidas me hubieran advertido que se estaban cerrando en menos de diez minutos

they are so busy here during the week end you cant always get a seat but nice to have a seat and watch people go buy some members of staff have been their along time so you get to know them by site my husband even won a raffle prize thier one time

Called in for a coffee and snack. Thought I'd joined into a conga dance-- the queue was so long -- made a hasty exit when I saw the tables and floor were filthy.

Visited for a quick coffee before a dinner reservation we had. I gad a hot chocolate and salted caramel muffin both were lovely. Plus point I didnt't have to pay !!!

Great service and drinks. The hot chocolate and creamy coolers are excellent. Good place to sit in and take out.

Tried so many times to get used to this coffee but its awful! Staff are never consistent! They remind me of a famous supermarket brand just open as many shops as you can while ruining quality.

My daughter and I went into Manchester to do some summer clothes shopping, after a couple of hours we needed a rest and somewhere to recharge our batteries, I do like Costa, nice coffee, comfortable surroundings and a bite to eat before going back to pick up a few more last minute bargains

Tenía perfecto café con mi hermana de compras de haberlo escogido. El servicio era bueno y el personal muy amable. Selección de la comida era limitada ya que es pequeño. Sin embargo, la ubicación es buena ya que se pueden observar a la gente.

Llegamos a 16.10 - nos dijeron que cerraban en 20 minutos, así que no se podía beber!! En realidad, lo estaban cerrando a las 17!! Personal, evitar y perezoso no tocado ir a algunos otros decente cafetería - un montón de otros buenos en Manchester!!!!!

was fine but the baristas were not as friendly as other places as they were rushed of their feet. its not as cosy as the other costas as its right in the centre of the action so i would prefer a more nicer locaiton for it. ok for a wuick meet and greet and a wuicj coffee not for a long chilled stay

Buen servicio rápido, personal simpático y cortés, agradable ambiente limpio. Y disfruté de mi sandwichera mochachino.

You cant beat costa for a yummy cake and superb fresh coffee..add friendly and courteous staff and its a great little pick me up after some strenuous shopping around the Arndale..Relax,watch the world go by,enjoy :)

What can you say about Costa that doesnt apply to all branches? well this one has a seating problem, there isnt enough of it.who is going to buy a cup,of vcoffe and then not be able to find a seat to enjoy your drink? so rule no. 1 find a seat BEFORE ordering.

Nice little costa, friendly staff and fast service. Unlike other Costas i have been to the staff are ontop of clearing the tables!

Nice café with a lovely ambiance looking out to the street. Comfortable seating. Orders were taken and quickly prepared. The cakes are poor value for money especially if you have several children in the party.