Costa in Rugby

Thanks to all the reviewers. Reading all the reviews, I decided to drive past this one and stopped at the Kettering A509 Costa instead, just off the A19 in Corina road! That one's good with friendly staff. There are three Costa's in sight of each other here!!

The absolute worst Costa experienced yet and thats got to say something. The guy behind the counter was nonchalant and couldn't be less customer focused. I get it though, dealing with the public can be a very hard job so I can live with that. What I can't live with was the coffee quality. I paid £4.50 for a medium latte. I watched the young girl make it, she didn't even bother rolling the milk. She just dumped the milk jug on the base, injected steam for 30 seconds and the poured it! No micro foam, in fact no foam at all just hot milk. It tasted bad. I get a better auto machine latte from McDonald's at £1.80 with no barista involved. Thats not how it should be. We pay extra to have a quality hand barista made coffee. I think Costa has become lazy, these so called baristas are useless! I bet they are only shown around the machine for a morning then off they toodle to serve the public. Again probably not their fault, only doing what they are shown. I don't blame you guys. The fault lies squarely with me, for using them in the first place! Never again.. Costa a lot should be the new name! You guys got to big and lazy!

you order 3 items. item A item B item C you are being informed that item C is not available You are being offered to replace it so you are choosing one more item A The order is being delivered and you are finding that you received 1 item A and 1 item B. Item A is burned and arrives cold. the total bill comes up as £18. .... this reminded me why I hate Costa....

Lovely to see a happy smiley face from Dee working hard as always smiles and always friendly Well done you your boss needs to give you a pay rise just because of your smile and friendly attitude

Fruit flies all over. Queuing system a mess. Brusque service from operative and Costa card system not working. To top it off, they assumed I was with someone else just because we looked the same. Took my drink and left without waiting for the receipt so I could claim rewards. Quite poor for a Costa at a flagship motorway services that I chose to stop at specifically. Costa HQ needs to come and inspect/retrain.

I stopped for a quick takeaway coffee, there was one other person in front of me who was waiting for his order. There were 4 members of staff behind the counter, 1 right in front of me doing something with some paperwork, 1 was getting the other customers order, the other two were just fiddling around. I stood there for what seemed like an age, and finally said that if they weren't going to serve me I'd go elsewhere. I don't expect them to drop what they're doing and serve me immediately, just a small acknowledgement of my presence - "I'll be with you in a minute" would suffice. Whatever happened to customer service. I ended getting a very nice coffee from Pret a Manger where there was only one member of staff who served me quickly and pleasantly.

Terrible taste of a coffee, it was impossible to drink

I attended Costa at Rugby services this afternoon with my partner. During the service, my partner was rudely spoken to by a member of staff called Ligia while she was waiting for our drinks. My partner was waiting in the incorrect space waiting for a drink, upon which she was questioned by a member of staff. After apologising and saying she didn’t know where she would go, the staff member said “I don’t care. Move!” in a patronising and disrespectful manner. My partner didn’t challenge the staff member who said this as she wanted to avoid confrontation and not make a scene. However, she was upset by it. Shocking and appealing way to treat a customer!

Chaos Friday 22 March 2024 4 staff -need a manager- no one working -ran out of cups for indoors terrible

Ordered 2 coffees only to notice flies all over the sweet treats, when I informed the server, they replied “yea not very appetising”

As quick as you'd expect in a service station, was disappointed they appeared to forget our food, and there are some serious liberties being taken with the cleanliness of the coffee machine. Milk being allowed to dry onto the steam arm which contaminates it for future use - I have a dairy allergy which meant I couldn't drink one of the drinks I ordered due to this. Also when handing out our food, they called it out as something which has dairy in which made me doubt the contents of what I had ordered in the first place

Very friendly atmosphere and polite staff. A pleasurable lift to break-up a grey motorway trip.

Daniel is a top guy, top service, made a delicious hot chocolate, very polite, attentive and professional, top lad! Give this guy a raise!

I been here when was evening time. Was quiet and not too many people. Nice place for wee break. Coffee at Costa coffee was really nice and delicious. Service was friendly and prepared my order smooth and fast. It's popular place for break so in different timing like afternoon I am sure it's busy, but worth it for drink a coffees.

Women just standing there chatting for a good 10 mins ended up going to WH Smith instead and she still chatting

The store was busy and there was a bit of wait before we were served. The staff looked tired but were trying to serve customers as quickly as they could. We ordered some hot drinks. We weren't asked if we wanted a large one or a medium size drink. So one drink was large and one was medium. Drinks weren't even hot, luke warm at best. Won't be visiting again if in the area, especially if I want a hot drink.

Abysmal service. I asked for a moment to look at the menu, which I got, but then after that, I was completely ignored. There were five of them standing and chatting. One then said her goodbyes and the rest stood there talking. I waited, got my payment ready, made eye contact a couple of times with two of them and still nothing. Then someone else who had come in behind me got called over to be served. I waited a few moments more before deciding it wasnt worth it. I don't mind people chatting at work, I'm not the type to think people have to be busy all shift, but it was dead in there, and I didn't manage to get a drink. I didn't want to shout over to get their attention, as I'm quite quietly spoken and I shouldn't really have to shout for service in an empty café.

Amazing service place is busy but they don't compromise the quality of the coffee had some cracking lattes very friendly staff member izzie to greet and take our orders service with a smile definitely worth 5 stars!!!!

Lovely guy served us, really chatty and made a mean brew 👌

Probably one of the worst Costas I have ever been to…

today I was disappointed, I order a double expresso and am served a single, after I asked the woman to pour me some milk and I was served a cold coffee! I asked why my coffee was cold. Maybe it was from yesterday.?and the woman kindly explained to me that the milk made the coffee cold , and in fact, I put a spoon of fresh milk in the coffee, it can't get cold that quickly! So people, be careful when you order a double expresso danevi, served a single expreso!

The drink is prepared in a very unhygienic environment

Very busy, but served quickly. Toastie was hot and tasty. Not badly priced for a motorway services

Terrible service never going again. Ordered a large ice mocha waited more than 15 minutes 4 customers got the drinks before me. There's no system in place. Staff can see I have been waiting for a while. If a customer has been waiting for a while then they should ask the customer if they are okay to show good customer service. Paid for a large one which cost over £5 which it states on the menu. Instead they gave me a medium ice mocha which is luke warm on a hot day. Didnt even refund the price difference. Didn't even use fresh ice and didn't even get an apology. Or show a gesture of goodwill. Whoever is the store manger they need to re train their staff . They need to have few people on the tils and few people making drinks not mix and match. Very disorganised. There's no sign in place to say where to collect your drinks as well. I have never experienced terrible service from Costa until now. AVOID this place!!!

Worst coffee I've ever tasted and my friend had food which he said was revolting. Late night visit (90 miles from home) staff member was chatting up the guy in WHSmiths and ignoring her customers. Miserable is an understatement. She made it clearly obvious she would rather be anywhere else than doing her job. Made even worse is that motorway services charge extra for a substandard service. Never again

Worst experience ever, faced prejudice, and was there at @5am on. 27/05/2023 The young lady behind the counter had earphones on she saw me and totally ignored but as soon as a white gentlemen came she took her earphones off to serve him, it was like I wasn't there, there is no room for that kind of treatment in 2023 .

Dee and Blanka were great! Fast service , great drink, and showed loads of patience with looking through what fit my dietary preferences. Fantastic sense of humor too!

It would help if they actually made your drink after you've paid for it.

Daniel is the best coffee barista EVER. He is such a lovely human being with the most wonderful disposition. I wish he lived near Watford because I’d employ him! He goes above and beyond for every customer. Daniel has been serving every single time I e gone to this services. Even when it’s dreadful weather and all the other staff have failed to turn up because they’re snowflakes, Daniel’s there. Someone should take this guy and reward him with a management job. He knows the meaning of hard work. Thank you Daniel.

Hello! I asked for a coffee and the employee went to the back, she is a blonde girl!!! 18.02.2023 03:26. I’m asking the big manager to take measures. Thank you!

Awful coffee, awful food, synthetic smoothies, off the charts expensive

Super slow service + its a service, so the prices are 20% to 25% higher than a normal Costa.

Staff very friendly and efficient. Daniel made two of the best Costa coffees we have ever had. Nice place....clean and tidy. Other staff very friendly too.

Dee is superb, within 2 minutes I knew all about the costa app, had fresh coffee, and a rewards scheme to keep me coming back!

25 minute wait for half the coffee I bought(and paid a lot for) because the staff couldn't be bothered to put the cup properly underneath the portafilter and get pathetic and ignore request to pour another espresso shot and just throw it in your drink anyway. Disgusting customer service staff would have been sacked on the spot at companies I've worked at if they behaved the way they did with me need to grow up or leave the childish attitude at home.

2 gluten free sandwiches, 2 medium lattes (1 with oat milk) - £20.10 - WOW Costa, give us a break, that's way too much!!

Awful service. Extremely rude staff. After purchasing food for my entries family the staff refused to open the toilets for my 2 year old. Apparently the manager told them to lock the toilets and let nobody use them as there are more public toilets around the back. Well my little boy did not make it around the corner so it ended up in his pants. Thanks Costa! Thanks to the empathetic management team - also for not even bothering to show up to handle the complaint yourself but hide behind your staff … pathetic

The most horrible experience and customer service EVER. The staff is very rude, argumentative and impolite and refused to let me and my baby to their toilet after purchasing drinks and refreshments. They argueD it is for disabled customers only even after I told them the baby change signs. When did the big brands stopped caring about their reputation and putting their customers first??? Absolutely unheard of.

Incredible slow service and the place is covered in flies.

Asked for a large latte. My cup was only 3/4 full. The latte was half froth. Server also stated that my app had scanned. It hadn’t.

Abysmal, Sunday evening and not that busy - 3 staff. Young lad who was doing his best but was out of his depth, young woman who came and then just went and an older woman who kept her back to customers apart from telling us to queue at the other till and just seemed to harry the young lad. Gave up & went to the self serve machines at WH Smiths.

Nice Costa outlet, friendly staff and nice coffees!

Terrible experience here at the weekend, half an hour from joining a short queue to receiving our drinks (2 frappes). No warning of long waits, no apology either. At nearly 5 quid a drink, I'd expect a reasonable level of service.

As with all Costa Coffee franchises this is no different in that it is too expensive for what it is .. and even more so as it is at a motorway services. There are cheaper places in this service area to eat and drink which are just as good and probably better than here.

Very slow service, considered using the self service machine in WHSmith as everyone was moving so slowly, but thought the drinks would be better. Unfortunately the drinks were weak, coffee tasted burnt, hot chocolate was very watery. Such a shame!

What an ignorant employee say at table watching phone with ear buds in tried to get his attention to no avail felt like was being blanked so left with no purchase.

So slow and rude staff. Was waiting for one hot chocolate for 10 minutes while they served all other customers who ordered after me. The. I reminded them and they had no idea about it. Finally they served without saying any sorry, nothing

Friendly staff but very strange and impersonal screen/queue system

Visited here today, no issues at all. There was a queue but the staff were organised and it was ok

My drink was lovely and hot. Dee the barista was really welcoming and made everyone smile! She even upsold some of the jubilee cakes! Very tasty!

Came in at 2am and worker says no coffee I'm cleaning the machine! I had to use the self service machine and it tasted horrible. What a sevice!

We stopped here on our southbound journey and was so impressed with the level of service we stopped again when we headed home. Dee was our barista and she even remembered us from the day before! Staff like that are golden.

Place my order and 3 staff members chatting around for 3 minutes before they did my coffe. I want to mention that I was the only customer !! The rudest costa members i ever met in my life

Worst experience at a costa drive through. Treated like scum, spoken to as though I was interrupting their day. Will never go back there again

At time of my visit 3am my cuppa was made by very welcoming lady this place was amazing like airport Lodge not just Costa Definitely I will be stopping in here

20min queue, followed by 15min wait for a single drink. The drink was so hot the milk curled up and was undrinkable. The barista just turned on the steamer, placed the jug and went to do other things. Crazy!

Rugby Services Very professional. Not busy at 8am on a Sunday, but he was there, all on his own, with a smile and great service. Could have just relaxed with no one about....but he was out on the display, facing up, checking dates, making sure all looked good. Not many notice these small things, so this deserves praise

Doesn't 'Costa' (coffee) fortune!

This branch needs an overhaul of its procedures. They cut the vegetarian toasties with the same unwashed knife as the meat toasties. I’m not vegetarian myself but my partner is. Asked for a replacement to be made and cut with a clean knife.

Staff are really friendly! Sometimes a bit of a wait but it’s Because they are making the drinks fresh

This is a new services area and was a delight. This Costa had the usual offering, drinks & food but what stood out was how clean everywhere was. Deliciously hot flat whites, served quickly by pleasant staff.