Costa in Cardiff

It's a Costa , coffee was nice... Food was ok.

My order was missing some item!!!

Lovely welcome. Big bucket of coffee. Busy. Always a good sign.

Easy going and no long waiting. Friendly staff and food and drink as you'd expect.

order was correct but delivery time kept changing

Lovely service, barista was amazing. delicious frappes

toastie arrived only have toasted in both, no crisps which were ordered, two sweet treats missing.

the cost is a rip off for what you receive

The girl who served us was excellent & very helpful (sorry I don't know her name). She was very pretty with nice brown eyes though 😊

Just popped in for coffee and toast.

PLEASE LABEL THE CUPS! coffee is always great but ordering today from uber eats I had no idea which of my coffees was which. I ordered a honeycomb latte and cappuccino and honestly had no idea how to tell them apart

Nice place to stop for a coffee to have a natter. Friendly staff.

Served two lovely lattes by Ellie this morning. Service was polite and made the experience positive. Was nice to see our cups being preheated as this isn’t something that always occurs leaving our drinks warm as opposed to hot. Looking forward to visiting again!

Never turned up, tracked driver - went down wrong direction parked for an age then a notification that food was delivered - driver clearly ignored my instructions that just eat maps don’t take you to correct location! Poor service to ignore instructions and the full address and just notify as delivered - just eat sort your navigation out as all drivers end up going down a lane !

Started going to Costa a few weeks ago used a few of there outlets since must admit coffee ☕️ is very good and hot and a good place to meet people

Jack made fab drinks to take away with good conversation while doing so. A true asset to the team!

Really friendly and efficient service from very kind Jack!

Haven't used this branch before, but plenty of others, for comparison. Few words and no welcome from staff present on this occassion. Order issue dismissed. Bacon bap, tasteless and doughy.

Amazing service. They were really lovely and patient despite us not realising it was closing time! Kind and courteous.

Took a while for the driver to be allocated, but once he arrived at restaurant, the process was efficient and good arrived warm and well packaged

It was meant to arrive by 8.30 and the time kept getting pushed back

My panini was a little cold but good quality & delivery driver was polite & on time

Their coffee is always good and reliable.

Staff were very friendly and great with my little one who loved her babycchino!

Great place to relax and drink coffee and cake

We had two lovely men serving us today and the service was outstanding!

Fantastic place , with air condition in side , lovely furniture , great staff , tidy and polite, fast enough to get your drink , clean and nice atmosphere , Costa doing very well thanks, wish there is different culture songs too , one of them Arabic would be great atmosphere ever

Standard Costa. Could be little cleaner, esp toilets.

Toilet very dirty on 2 visits hence will not be returning.disabled and baby room out of order.

Love Costa coffee. Parking space good Staff friendly and polite Cakes are lush. A little expensive but worth it

It was a nice environment on a nice summer day.

Really lovely staff here! They're all lovely but Connor is especially wonderful!

Clean and spacious coffee house with awesome vegan food options, also the staff here are brilliant! Friendly service and great coffee.

Better than usual, I've been disappointed with Costa for a good few years but both our coffee drinks were better than usual.

Staff too busy talking and not serving and latte was gross! Won’t be coming here again. Also sign on door stating they’re closing at 5pm due to lack of staff. More likely people walk out because staff are just hanging around.

Hot chocolate was luke warm just, the staff we like robots no interaction with the customers. Carrot cake got them 3 stars and I would give service -1 if that was possible will not be going there again. There tablets and floor could also do with a good clean as sticky and dirty. The other costa in pentwyn is so much more nicer staff are friendly and chatty drinks are always lovely and hot, food nice and hot, tables cleaned regularly they really could teach the others how to be successful.

A good Costa Coffee shop. Plenty of seating inside. Good service and a good coffee made. Always stocked with food. Our regular stop off of shopping in the busy retail park area it is situated on.

Always a reliable Costa with friendly staff 👌

The atmosphere is cosy and warm except I am disappointed that quite a few of the leather chairs seats are terribly torn, that's the only reason I didn't give full stars. The staff are very happy and friendly. Some staff crack jokes too lol 😂 nice touch!! They make amazing coffee every single time and the best part is staff having the patience and care to suggest alternatives to say my regular coffee. Back before you know it, just some of the chairs need updating please & I'll update my review🙏❤️

I can't fault Costa for always providing a great service. The staff are friendly and enthusiastic while serving the best coffee and treats. Same experience dining in or taking away.

Coffee was lovely the cheese toasty really tasty but the staff were so miserable 😕 It was a birthday treat for my friend and they left us feeling miserable too. Such a shame.

Easy parking, great outdoor seating area when it is not raining.

Drinks luke warm. But definitely better than the one in church rd. At least they dont ignore customers standing at the till.

Work related, Leicester offered a drink but not Wales ☹

Very nice coffee shop with good coffee and fresh cakes.

Like every coata, perfect quality and service

States open 8 till 5 get here at 8:22 all locked up staff walking around inside opening times clearly visible on door. Not good enough!

Place was very clean, staff were friendly. Food and drink exactly what you'd expect from Costa. Great.

My favourite brand of coffee. Lots of hot and cold drinks on offer as well as food. Seating inside and out.

Available tables stacked with used cups plates etc had to find and wait to be cleared product usual good standard

A lovely little Costa! It's always busy, but very clean inside, lovely staff, and lovely drinks 😊

People working here are always so kind and eager to help . It's a shame it closes at 5, but otherwise highly recommended

It's ok, usual standard. Although seating is reasonably spaced, not sure if adequate ventilation.

Very polite staff. Treated my young daughter very nicely. Quiet place to have a bite. Highly recommended.

Where can I start it's not often we go to the Costa by asda pontprennau we always use the one on Newport Rd much nicer staff , put it this way the girl who served me may aswell have poured it on the tray and given me a straw, asked for extra hot and got tepid asked for a gingerbread latte( and if you know the film falling down with Michael Douglas then you'll remember the burger scene)enough said won't be going there again.

Polite friendly staff. Clean facilities. One way system and hand sanitizers available. Cake was yummy too!

Staff friendly as always and quality coffee. Only issue was that I couldn't use my points but that was Costa company issue and not a local one.

Coffee is lush ... lemon muffins r great too .... staff friendly and welcoming ..

Lovely staffs and good service.

First time visit here today. Very clean and tidy. Efficient friendly service. Low stock on some food items even though we were there quite early. Plenty of parking spaces. Would happily visit again.

Great care taken over test and trace. Tables disinfected between customers.

Nice decorations quiet and comfortable place to meet friends

Great coffee. Friendly and welcoming staff

Always love a Costa! Nice and quiet at 2.30pm. Lunchtime rush was over. Plenty of empty seats.

Exceptional staff and service. Excellent.

Nice coffee shop. Lovely to drink inside, now. Spaced out well within, helping you feel safe.

Friendly staff however upon visiting you need government ID (which I dont have/routinely carry) for track and trace. I wont be visiting again.

Good coffee however no welcome what so ever.

No outdoor seating. Server forgot part of the order so we had to go back inside

Nice staff but pricey for coffee and cakes...

Its getting to be a habit hour long walk and a coffee &takeaway toasty halfeway

Staff always very helpful and friendly. Service is good but they need to stop this card only business some people don't have cards especially elderly and some have to cancel cards if lost or stolen

Good coffee and good service. A lovely place to visit..

Staff welcoming and helpful. All covid regulations being followed too.

Very disappointed with our visit this morning. We are two vegans and asked a staff member if any of the Christmas drinks were vegan, he then got his manager. The manager said "we've had this with vegans before, none of our Christmas drinks are vegan" Us: oh ok no problem, is your hot chocolate vegan, we're only asking because we see on Facebook that it is but thought we'd double check Manager: I can show you the folder if you want, hot chocolate isn't vegan. Us: no problem at all Manager: now can you move forward so I can let more people into the building, and then apologised to the two people behind us for the long wait insinuating it was us that was holding everyone up . The manager also said to us the information is all on the website in a rude way in front of other customers making out we were the reason there was a hold up. He then got the order wrong of the customer next to us. I used to work for Costa, the busiest Costa in Cardiff. He doesn't seem to have good communication skills with customers and can't deal with stress it seems. He did not offer us any alternative and suggest anything that was vegan so we ordered a latte with soya milk, the barista did not use the right jug as it previously had cocoa powder in with normal milk. We were made to feel a big inconvenience, we won't be coming to this store again, very disappointed, I wouldn't have dreamed talking to customers like that when I worked in park place Costa years ago. I think the manager's name badge said Ryan, he then proceeded to be very upbeat and nice to subsequent customers when it became quieter. On a positive note, the vegan toastie we tried was delicious, we'll be having this again at a different store.

Big shout out to Ryan for excellent customer service today. You went above and beyond to ensure customers were safe and happy. Such a lovely enthusiastic man.

My daughter had an uber eat delivery this Morning .There was a problem and Josh from costa sorted it straight away great service thank you a lovely member of staff 👍

Great coffee. Very clean, only so many people allowed in.

Handy right in the middle of the retail park. Never much of a queue and the Chao that served me was very friendly and chatty

Very well done, felt safe, everything clean and organised.

Coffee was good, esp the Frostino's. Only issue was service was very slow, possibly need more staff.

Smashing, friendly staff, social distancing is 👌

Nice, clean store with good parking. Recommend the coconut milk if you find the coffee a bit bitter.

Reasonably friendly. Coffee ok. Belgian bun was stale and had to be replaced. Too many dirty tables. Banners outside ripped to shreds, scruffy. Who really cares anymore? Needs leadership and some basic maintenance. Coca Cola have the resources, so use them.

Really friendly staff, cracking cuppa.

Good sevice friendly staff nice food

Busy but very efficient and pleasant staff.

Mediocre coffee, mediocre cakes and too expensive prices.

Lovely hot coffee, love having lactose free milk. Staff great

Always friendly staff, even when it's crowded, fav place for coffee

A good Costa coffee great location by asdas and friendly staff. Plenty of room, clean and tidy

They make the best coffees in the world people of bristol should go to costa it's the best

I’m appalled by the dreadful service received today asked for toasted sandwich after long shopping trip Took to the counter to be told the machine has gone into back up mode. Decided to have carrot cake and a latte. Both were put into bag and take away cup Wasn’t asked if that’s what I wanted or my daughter wanted. Subsequent customers received the same could care attitude. Discussed

Good coffee, though carrot cake was a bit too sweet and dry for my tastes. This particular outlet is also a bit busy for the size and hence not as cosy as other Costas.

Amazing staff, always helpful and a fab conversation! Beautiful coffee!

Coffee was great and staff were polite, but the toilets were absolutely disgusting

Any costa you go to is good and ok if you are in a wheelchair

Good staff and good value for money.

Got to say it's wonderful, because I've got a card.

Staff were extremely hard working, but the dynamic set up by Costa needs work. Only one Barista able to use the espresso machine. Set up is inefficient and needs a rethink to limit queuing time.