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4.2

Based on 1.184 opinions finded in 4 websites

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Nº 723 in 1625 in Cardiff

Nº 119 of 255 Other cuisines in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..cakecoffeechocolate

comment_iconOpinions

It's a Costa , coffee was nice... Food was ok.

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David Gatt . 2024-10-13

MORE AT Google

My order was missing some item!!!

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Asmaa . 2024-09-21

MORE AT Just Eat

Easy going and no long waiting. Friendly staff and food and drink as you'd expect.

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ReviewItAll . 2024-09-19

MORE AT Google

Lovely welcome. Big bucket of coffee. Busy. Always a good sign.

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Paul Blanchard . 2024-09-19

MORE AT Google

order was correct but delivery time kept changing

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Lance . 2024-09-15

MORE AT Just Eat

Lovely service, barista was amazing. delicious frappes

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Titanium . 2024-08-06

MORE AT Google

toastie arrived only have toasted in both, no crisps which were ordered, two sweet treats missing.

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Ryan . 2024-07-07

MORE AT Just Eat

the cost is a rip off for what you receive

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Lance . 2024-07-02

MORE AT Just Eat

The girl who served us was excellent & very helpful (sorry I don't know her name). She was very pretty with nice brown eyes though 😊

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R i c C . 2024-06-12

MORE AT Google

Just popped in for coffee and toast.

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Colin Dowd . 2024-05-04

MORE AT Google

PLEASE LABEL THE CUPS! coffee is always great but ordering today from uber eats I had no idea which of my coffees was which. I ordered a honeycomb latte and cappuccino and honestly had no idea how to tell them apart

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Sam Jones . 2024-05-01

MORE AT Google

Nice place to stop for a coffee to have a natter. Friendly staff.

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Anthony Harris . 2024-04-20

MORE AT Google

Served two lovely lattes by Ellie this morning. Service was polite and made the experience positive. Was nice to see our cups being preheated as this isn’t something that always occurs leaving our drinks warm as opposed to hot. Looking forward to visiting again!

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Suzanne Jenkins-Smith . 2024-04-06

MORE AT Google

Never turned up, tracked driver - went down wrong direction parked for an age then a notification that food was delivered - driver clearly ignored my instructions that just eat maps don’t take you to correct location! Poor service to ignore instructions and the full address and just notify as delivered - just eat sort your navigation out as all drivers end up going down a lane !

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Gareth . 2024-04-03

MORE AT Just Eat

Started going to Costa a few weeks ago used a few of there outlets since must admit coffee ☕️ is very good and hot and a good place to meet people

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Raymond Wigmore . 2024-03-29

MORE AT Google

Jack made fab drinks to take away with good conversation while doing so. A true asset to the team!

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Chloe “Ricks” Erine . 2024-03-19

MORE AT Google

Really friendly and efficient service from very kind Jack!

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Molly at Meadowside Yoga . 2024-02-29

MORE AT Google

Haven't used this branch before, but plenty of others, for comparison. Few words and no welcome from staff present on this occassion. Order issue dismissed. Bacon bap, tasteless and doughy.

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Jennifer Donovan . 2024-02-23

MORE AT Google

Amazing service. They were really lovely and patient despite us not realising it was closing time! Kind and courteous.

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Myfanwy Healan . 2024-02-06

MORE AT Google

Took a while for the driver to be allocated, but once he arrived at restaurant, the process was efficient and good arrived warm and well packaged

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Laura . 2024-01-24

MORE AT Just Eat

It was meant to arrive by 8.30 and the time kept getting pushed back

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Lauren . 2024-01-18

MORE AT Just Eat

My panini was a little cold but good quality & delivery driver was polite & on time

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Gen . 2023-12-20

MORE AT Just Eat

Their coffee is always good and reliable.

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David Vannet . 2023-10-29

MORE AT Google

Staff were very friendly and great with my little one who loved her babycchino!

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sarah lane . 2023-10-09

MORE AT Google

We had two lovely men serving us today and the service was outstanding!

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Lucy Gray . 2023-09-17

MORE AT Google

Great place to relax and drink coffee and cake

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Reginald Rohman . 2023-09-17

MORE AT Google

Fantastic place , with air condition in side , lovely furniture , great staff , tidy and polite, fast enough to get your drink , clean and nice atmosphere , Costa doing very well thanks, wish there is different culture songs too , one of them Arabic would be great atmosphere ever

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Sunshine . 2023-09-13

MORE AT Google

Standard Costa. Could be little cleaner, esp toilets.

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Mark Campion . 2023-09-12

MORE AT Google

Toilet very dirty on 2 visits hence will not be returning.disabled and baby room out of order.

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Hazel Beavis . 2023-09-03

MORE AT Google

Love Costa coffee. Parking space good Staff friendly and polite Cakes are lush. A little expensive but worth it

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Lisa MacNeil . 2023-08-03

MORE AT Google

It was a nice environment on a nice summer day.

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Omotola Raheem . 2023-06-27

MORE AT Google

Really lovely staff here! They're all lovely but Connor is especially wonderful!

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Gina Sheehan . 2023-06-21

MORE AT Google

Clean and spacious coffee house with awesome vegan food options, also the staff here are brilliant! Friendly service and great coffee.

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Alex Davies . 2023-05-07

MORE AT Google

Better than usual, I've been disappointed with Costa for a good few years but both our coffee drinks were better than usual.

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Kavita Favelle . 2023-04-15

MORE AT Google

Staff too busy talking and not serving and latte was gross! Won’t be coming here again. Also sign on door stating they’re closing at 5pm due to lack of staff. More likely people walk out because staff are just hanging around.

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K Wales . 2023-03-13

MORE AT Google

Hot chocolate was luke warm just, the staff we like robots no interaction with the customers. Carrot cake got them 3 stars and I would give service -1 if that was possible will not be going there again. There tablets and floor could also do with a good clean as sticky and dirty. The other costa in pentwyn is so much more nicer staff are friendly and chatty drinks are always lovely and hot, food nice and hot, tables cleaned regularly they really could teach the others how to be successful.

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Joe Cox . 2023-02-02

MORE AT Google

A good Costa Coffee shop. Plenty of seating inside. Good service and a good coffee made. Always stocked with food. Our regular stop off of shopping in the busy retail park area it is situated on.

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Dean Harvey . 2023-01-31

MORE AT Google

Always a reliable Costa with friendly staff 👌

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Matthew Powell . 2023-01-14

MORE AT Google

The atmosphere is cosy and warm except I am disappointed that quite a few of the leather chairs seats are terribly torn, that's the only reason I didn't give full stars. The staff are very happy and friendly. Some staff crack jokes too lol 😂 nice touch!! They make amazing coffee every single time and the best part is staff having the patience and care to suggest alternatives to say my regular coffee. Back before you know it, just some of the chairs need updating please & I'll update my review🙏❤️

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Papia Roy . 2023-01-11

MORE AT Google

I can't fault Costa for always providing a great service. The staff are friendly and enthusiastic while serving the best coffee and treats. Same experience dining in or taking away.

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David Hamblin . 2022-11-26

MORE AT Google

Coffee was lovely the cheese toasty really tasty but the staff were so miserable 😕 It was a birthday treat for my friend and they left us feeling miserable too. Such a shame.

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Deborah Wright . 2022-11-23

MORE AT Google

Easy parking, great outdoor seating area when it is not raining.

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Mohamed Mostafa . 2022-10-02

MORE AT Google

Drinks luke warm. But definitely better than the one in church rd. At least they dont ignore customers standing at the till.

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maria lester . 2022-08-06

MORE AT Google

Work related, Leicester offered a drink but not Wales ☹

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James “Alecs Boy” Honeyman . 2022-06-22

MORE AT Google

Very nice coffee shop with good coffee and fresh cakes.

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Mary-Ellen Roden . 2022-05-29

MORE AT Google

Like every coata, perfect quality and service

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dan ganea . 2022-05-24

MORE AT Google

States open 8 till 5 get here at 8:22 all locked up staff walking around inside opening times clearly visible on door. Not good enough!

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Joe Molloy . 2022-05-22

MORE AT Google

Place was very clean, staff were friendly. Food and drink exactly what you'd expect from Costa. Great.

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Lynda Cully . 2022-04-20

MORE AT Google

My favourite brand of coffee. Lots of hot and cold drinks on offer as well as food. Seating inside and out.

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Nicola Broadhurst . 2022-04-09

MORE AT Google

Available tables stacked with used cups plates etc had to find and wait to be cleared product usual good standard

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Ray Meek . 2022-03-31

MORE AT Google

A lovely little Costa! It's always busy, but very clean inside, lovely staff, and lovely drinks 😊

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Claire Calford . 2022-03-17

MORE AT Google

People working here are always so kind and eager to help . It's a shame it closes at 5, but otherwise highly recommended

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Jay . 2022-02-17

MORE AT Google

It's ok, usual standard. Although seating is reasonably spaced, not sure if adequate ventilation.

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Gill Hilton . 2021-12-08

MORE AT Google

Very polite staff. Treated my young daughter very nicely. Quiet place to have a bite. Highly recommended.

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James Galea . 2021-12-06

MORE AT Google

Where can I start it's not often we go to the Costa by asda pontprennau we always use the one on Newport Rd much nicer staff , put it this way the girl who served me may aswell have poured it on the tray and given me a straw, asked for extra hot and got tepid asked for a gingerbread latte( and if you know the film falling down with Michael Douglas then you'll remember the burger scene)enough said won't be going there again.

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alfie dolby . 2021-10-29

MORE AT Google

Polite friendly staff. Clean facilities. One way system and hand sanitizers available. Cake was yummy too!

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Julie-Ann Park . 2021-10-13

MORE AT Google

Staff friendly as always and quality coffee. Only issue was that I couldn't use my points but that was Costa company issue and not a local one.

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Tim Evans (timbodevans) . 2021-09-23

MORE AT Google

Coffee is lush ... lemon muffins r great too .... staff friendly and welcoming ..

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Sylvia Thomas . 2021-08-21

MORE AT Google

Lovely staffs and good service.

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Farshad Eshghabadi . 2021-08-15

MORE AT Google

First time visit here today. Very clean and tidy. Efficient friendly service. Low stock on some food items even though we were there quite early. Plenty of parking spaces. Would happily visit again.

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Barrie Evans . 2021-08-02

MORE AT Google

Great care taken over test and trace. Tables disinfected between customers.

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Stuart Macpherson . 2021-07-06

MORE AT Google

Nice decorations quiet and comfortable place to meet friends

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anna young . 2021-07-04

MORE AT Google

Great coffee. Friendly and welcoming staff

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Becky . 2021-06-17

MORE AT Google

Always love a Costa! Nice and quiet at 2.30pm. Lunchtime rush was over. Plenty of empty seats.

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Patricia Hughes . 2021-06-16

MORE AT Google

Exceptional staff and service. Excellent.

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Pat Morgan . 2021-06-07

MORE AT Google

Nice coffee shop. Lovely to drink inside, now. Spaced out well within, helping you feel safe.

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jane jones . 2021-05-18

MORE AT Google

Friendly staff however upon visiting you need government ID (which I dont have/routinely carry) for track and trace. I wont be visiting again.

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Rhys . 2021-05-18

MORE AT Google

Good coffee however no welcome what so ever.

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Jomijas Jomijas . 2021-05-11

MORE AT Google

No outdoor seating. Server forgot part of the order so we had to go back inside

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Madeley Willis . 2021-05-03

MORE AT Google

Nice staff but pricey for coffee and cakes...

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John Holland . 2021-04-29

MORE AT Google

Its getting to be a habit hour long walk and a coffee &takeaway toasty halfeway

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Colin Evans . 2021-02-05

MORE AT Google

Staff always very helpful and friendly. Service is good but they need to stop this card only business some people don't have cards especially elderly and some have to cancel cards if lost or stolen

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Rhiannon Thomas . 2021-01-05

MORE AT Google

Good coffee and good service. A lovely place to visit..

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liza butler . 2020-12-30

MORE AT Google

Staff welcoming and helpful. All covid regulations being followed too.

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MC Davies . 2020-12-10

MORE AT Google

Very disappointed with our visit this morning. We are two vegans and asked a staff member if any of the Christmas drinks were vegan, he then got his manager. The manager said "we've had this with vegans before, none of our Christmas drinks are vegan" Us: oh ok no problem, is your hot chocolate vegan, we're only asking because we see on Facebook that it is but thought we'd double check Manager: I can show you the folder if you want, hot chocolate isn't vegan. Us: no problem at all Manager: now can you move forward so I can let more people into the building, and then apologised to the two people behind us for the long wait insinuating it was us that was holding everyone up . The manager also said to us the information is all on the website in a rude way in front of other customers making out we were the reason there was a hold up. He then got the order wrong of the customer next to us. I used to work for Costa, the busiest Costa in Cardiff. He doesn't seem to have good communication skills with customers and can't deal with stress it seems. He did not offer us any alternative and suggest anything that was vegan so we ordered a latte with soya milk, the barista did not use the right jug as it previously had cocoa powder in with normal milk. We were made to feel a big inconvenience, we won't be coming to this store again, very disappointed, I wouldn't have dreamed talking to customers like that when I worked in park place Costa years ago. I think the manager's name badge said Ryan, he then proceeded to be very upbeat and nice to subsequent customers when it became quieter. On a positive note, the vegan toastie we tried was delicious, we'll be having this again at a different store.

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Lucy Walker . 2020-12-05

MORE AT Google

Big shout out to Ryan for excellent customer service today. You went above and beyond to ensure customers were safe and happy. Such a lovely enthusiastic man.

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Lisa Jones . 2020-11-21

MORE AT Google

My daughter had an uber eat delivery this Morning .There was a problem and Josh from costa sorted it straight away great service thank you a lovely member of staff 👍

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J P . 2020-10-18

MORE AT Google

Great coffee. Very clean, only so many people allowed in.

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Jackie Timothy . 2020-08-28

MORE AT Google

Handy right in the middle of the retail park. Never much of a queue and the Chao that served me was very friendly and chatty

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Tom Hughes . 2020-08-25

MORE AT Google

Very well done, felt safe, everything clean and organised.

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Fiona Heard . 2020-08-23

MORE AT Google

Smashing, friendly staff, social distancing is 👌

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Lee Dutton . 2020-08-13

MORE AT Google

Coffee was good, esp the Frostino's. Only issue was service was very slow, possibly need more staff.

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Zulfikar Ali . 2020-08-13

MORE AT Google

Nice, clean store with good parking. Recommend the coconut milk if you find the coffee a bit bitter.

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Ben Swales . 2020-08-08

MORE AT Google

Reasonably friendly. Coffee ok. Belgian bun was stale and had to be replaced. Too many dirty tables. Banners outside ripped to shreds, scruffy. Who really cares anymore? Needs leadership and some basic maintenance. Coca Cola have the resources, so use them.

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Hemsworth . 2020-03-11

MORE AT Google

Really friendly staff, cracking cuppa.

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Richard Johnson . 2020-03-01

MORE AT Google

Good sevice friendly staff nice food

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Lee Morris . 2020-02-22

MORE AT Google

Busy but very efficient and pleasant staff.

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Debra Reader . 2020-02-11

MORE AT Google

Mediocre coffee, mediocre cakes and too expensive prices.

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Richard Alasdair Denton . 2020-01-29

MORE AT Google

Lovely hot coffee, love having lactose free milk. Staff great

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Steph Murray . 2020-01-22

MORE AT Google

Always friendly staff, even when it's crowded, fav place for coffee

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Andy Davis . 2020-01-03

MORE AT Google

A good Costa coffee great location by asdas and friendly staff. Plenty of room, clean and tidy

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Richard Thomas . 2019-12-28

MORE AT Google

They make the best coffees in the world people of bristol should go to costa it's the best

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Liam Orchard . 2019-12-24

MORE AT Google

I’m appalled by the dreadful service received today asked for toasted sandwich after long shopping trip Took to the counter to be told the machine has gone into back up mode. Decided to have carrot cake and a latte. Both were put into bag and take away cup Wasn’t asked if that’s what I wanted or my daughter wanted. Subsequent customers received the same could care attitude. Discussed

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Dawn J . 2019-12-12

MORE AT TripAdvisor

Good coffee, though carrot cake was a bit too sweet and dry for my tastes. This particular outlet is also a bit busy for the size and hence not as cosy as other Costas.

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Dom . 2019-12-10

MORE AT Google

Amazing staff, always helpful and a fab conversation! Beautiful coffee!

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Georgia-Tracey Ireland . 2019-11-29

MORE AT Google

Coffee was great and staff were polite, but the toilets were absolutely disgusting

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Luke Johns . 2019-11-21

MORE AT Google

Any costa you go to is good and ok if you are in a wheelchair

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richard rees . 2019-11-01

MORE AT Google

Good staff and good value for money.

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Dave Goaman . 2019-10-25

MORE AT Google

Got to say it's wonderful, because I've got a card.

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Alan Wilks . 2019-10-20

MORE AT Google

Staff were extremely hard working, but the dynamic set up by Costa needs work. Only one Barista able to use the espresso machine. Set up is inefficient and needs a rethink to limit queuing time.

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Kinsey . 2019-10-06

MORE AT Google

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