Based on 283 opinions finded in 2 websites
Based on 283 opinions finded in 2 websites
Nº 679 in 732 in Pembrokeshire
Nº 157 of 161 Other cuisines in Pembrokeshire
Opinions
The tables were full of previous customers drinks and no-one was clearing them, despite there being 5 people behind the counter. Also, the place was FULL of wasps.
Kyba . 2024-08-23
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Recommend not to stop at this Costa. If you’re planning to relax for a coffee and then make some shopping prepare yourself to be charged 100£ for using their car park.
M Mikaela . 2024-08-23
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Always great service. Friendly staff who are always willing to help.
Ian Portman-Barnard . 2024-08-17
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My daughter and I popped up to the coffee shop last night after doing a spot of shopping. We had looked beforehand to see what time they closed and it said 8pm. We went in about 6.40, we ordered our drinks and sat down, having a lovely chat and the lady came over to us at 7pm and said that we are closing inside now so we had to go, assuming we could sit outside but it was a bit chilly so ended up taking my unfinished hot chocolate to the car to finish off. They could of said this before I ordered and state clearly online that the shop closes at 7pm not 8pm (I am assuming this is just the drive though).
Kate Thomas . 2024-07-26
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As a regular user, I find the staff friendly and efficient, serving great coffee Update- what has happened to the standards! After complaining about 2 cups, he gave up and just threw the 3rd alway as it was undrinkable! And this was not the first time! At nearly £4 a cup you should be able to rely on consistency?
Helen Williams . 2024-04-27
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Be aware this Costa isn't where it's stating on the map it is further down the road just off the roundabout before the hospital.
Adam Douse . 2024-04-26
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Very dirty and grubby, floor lots of food debris, seating had crumbs etc on, tables hadn’t been wiped. Serving area very disorganised and was dirty. Certainly not conditions for a hospital environment.
Josi Newton . 2024-03-20
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Decided to sit in for coffee, (Withybush) Staff not interested in serving me I waited ages, yet there were 4 behind the counter chatting. Not even an acknowledgement, until one decided I had stood there long enough and said ' I won't be a minute' think she was the only one doing any work.
Country Girl . 2024-02-29
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Stopped in this Costa to take my son to the toilet, it was 10am on a Sunday morning, quiet, and I was shocked at the state the toilets were in. They looked like they had been open all night for the local youth to use, after using the toilet I ordered coffees and asked the staff if they had checked the toilets that morning to which they replied they had not. Whilst waiting for my coffee I couldn’t help but recognise the store behind the counter was absolutely stinking too. Coffee all over the floor, dirty rags on the floor. Milk jugs which had gone off. I assume left from the day before. Empty bottles on the side and just a general lack of organisation, I did comment to a member of staff that the store was dirty and she just said “I know” and looked at me blankly. The coffees I brought then tasted weak and sour. I will never visit this Costa again. It takes a lot for me to write a negative review. That’s how bad this store was.
Annie Bevan . 2024-01-21
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Went here at 18:40 and was told by a member of staff that they were closed. When I said that opening times online stated they close at 19:30, I was told that the inside area closes at 18:30 but the drive through closes at 19:30 however, this 'wasn't working' - how convenient. Email sent to head office
Miss D . 2023-12-16
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Be aware that is considerably more expensive than the one down by the Riverside a short walk away. Same food and drink, samecquality, but charges more. I actually walk past the Riverside one to get here, stopping there in future.
Kiskaloo . 2023-12-10
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Drive thru - very rude this evening, slow service & absolutely no apology for waiting. A young girl with strawberry blonde hair was very blunt and did not offer sugar etc. felt very annoyed with our experience. Not impressed.
April J . 2023-08-05
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Sophia served me and was utterly delightful. Great service and delicious drinks :)
Charles Hanley . 2023-07-23
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We were served by Jessie who was such a great barista, she took so much care over our order and went above and beyond! Give that girl a raise 🙂
Natalie Gosling-Davies . 2023-07-18
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I think the staff are great here. They do a hard job, and the demands of the drive-thru are not insubstantial. And yet they do their absolute best, get everyone served and the coffee is made to order and very good. All of the Pembrokeshire locations for Costa are really good. Yes it’s busy sometimes and things are slow. Go over to M&S cafe, who work just as hard, and see if they are any quicker. Answers no. Everyone’s trying their best and some people are just whinging about a little wait. Grow up.
Thom James . 2023-07-14
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5 behind counter took awhile for someone to actually ask were we being served, we were sitting in. They seemed more interested in serving the drive through. Not the cleanest of places and coffee could of been hotter. The staff were friendly but need to try harder with serving people who decide to sit in and cleaning.
Angela Wright . 2023-07-06
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Very slow staff, waited about 20 minutes in the queue with about 5 people in front of us
Emma Nevatte . 2023-06-18
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Have recently seen improved speed and efficiency of service. Are better managing the competing demands of drive-thru vs inside service.
Alasdair MacK . 2023-03-01
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The delicious chicken wraps have been discontinued and replaced with the bland inferior ‘Cajun spiced chicken pizza wrap’ which tastes like washing up liquid. They used to be a highlight whenever I stopped for food. No longer. Such a sad day for civilization.
Birdman of Pembrokeshire . 2023-01-13
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Clean, lovely service. Agood Costa
Nicola White . 2022-12-27
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Would love to give 5 stars but the queue wes long and only one person serving.
Grayham Passmore . 2022-12-25
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It's a Costa. Nothing really to shout about, but serves good coffee. Lots of seating and free WIFI.
Greg T . 2022-11-28
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We go here most weeks and is always a pleasure. Friendly staff and good service.
Ian Shinner . 2022-11-20
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The little lady with the big smile is always so friendly.
Lawrence Smith . 2022-11-08
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Friendly staff, Rebecca came over to the queue to take orders to make the ordering process quicker for customers. What a great idea. Izy is a great asset to the place. She was very helpful and asked if we needed our table clearing to give us more room. This was a great help to us on a small table.
Gemma Warlow . 2022-10-15
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Went in Monday evening and ordered two drinks, waited ten min for the drink and whilst sat waiting a member of staff walked over and said we are closing in ten minutes, do you want takeaway? We replied no and had them eventually in cups but the staff were very rude and slow. They should’ve just said we close in ten mins do you want them to takeaway?
Christopher & Jayne Ebrey . 2022-10-12
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Rude unhelpful staff with no customer service skills between them....an embarrassment for a big company like costa
Kate Parkhurst . 2022-10-02
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Always amazing service and coffee ☕️
James Gregory . 2022-10-01
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Efficient service excellent ☕️ coffee
Mel James . 2022-09-11
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Service very slow.on the plus side coffee was lovely.
Ali Dring . 2022-08-22
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Friendly staff limited availability of frapes
jason baker . 2022-08-14
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Excellent customer service, my wife spilt my drink and a replacement was given FOC. Had a delicious caramel latte
martin cross . 2022-06-28
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Lovely coffee, a little over priced.
Luke Swaine . 2022-06-23
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Friendly and inviting. Nice areas to sit, especially if you have children with you. Cafe and ladies toilet area was clean and cared for. Nice coffee too 😊
Daphne Hammond . 2022-06-17
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Have been here multiple times to enjoy latte, toastie, baps and cakes... Great welcome, great service, great parking... just great!!
John McKenna . 2022-06-09
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Beter than the previous Costa Coffee
Bill Magan . 2022-05-15
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stan lana del rey!! i love costa
Angel Diamandis . 2022-04-29
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Painfully slow service on Saturdays. Must be understaffed and overworked. All friendly though but trying to deal with the drive through and walk in customers from the shopping area is just too much.
Rich Simpson . 2022-04-26
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Log wait, but friendly staff. Costa coffee as good as always.
Martin Brant . 2022-04-22
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Didn't use the drive through, we went into the store. Staff friendly. Good choice of food. Had to wait longer than expected for our coffees, considering there was no queue when we arrived.
Linda Parsons . 2022-04-12
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Usually live in Costa coffee but sadly, the barista does not know how to make a flat white. Not good at all. Also, they concentrate on the drive thru customers at the expense of the cafe customers. Even at 7am, I had a long wait. Disappointed.
John Munday . 2022-03-29
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Best cortado and extremely pleasant staff
carolyn ellis . 2022-03-15
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Decent products, food and cakes are great quality but quite expensive. Our hot chocolate was cool in temperature and had to be replaced. It was unpleasantly cold and due to being understaffed the tables were left uncleared and not cleaned for excessive periods of time. Staff were working under pressure but still cheerful and helpful.
Hemsworth . 2022-03-12
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Not good. very slow staff and dont listen to customers orders, asked for a caramel latte and got a hot cross bun one instead they dont even sound the same i will stick to the riverside one from now on
Debbie Palmer . 2022-03-10
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Staff friendly and helpful, but click-and-collect menu consistently out of date. Not sure if this is an issue with this specific venue or Costa generally.
Jake Atkinson . 2022-02-25
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I may have left my yellow and black hat next to the counter. Thank you. If you find it, please could look after it for me. Thank you.
Ceri Perkins . 2022-02-22
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Brilliant can't fault it grate staff best hot chocolate ever kept me warm for the journey home.
Alison Owen . 2022-02-21
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Friendly staff and better service than a Costa I went to in Swansea, F*€£ that place
Ben Gardner . 2022-01-31
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Your facility is ridiculously undermanned. 25minutes for a late and a hot chocolate?
Kategida Crutchley . 2022-01-28
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Nice friendly service and good coffee
Dale Scriven . 2022-01-15
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Over bearing staff micromanaging you as soon as you walk in the door, too insistent on track and track being done before u have ordered. Really spoiled the visit made our group feel very uncomfortable.
Jemma Rogers . 2021-12-27
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Very friendly staff and very welcoming. Would highly recommend going here for a very nice cup of coffee.
Angharad Howe . 2021-12-05
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Standard Costa and standard prices
J Walker . 2021-12-02
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lovely clean place . staff very helpful. coffee always good. would recommend to others.
Gaynor Morgan . 2021-10-23
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Nice place shame the coffee tastes like instant out of a jar. Better coffee across at M&S
Rich Wade . 2021-10-23
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Good fresh hot coffee or tea and a bite to eat all at good prices
Mark Jones . 2021-10-21
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Rude member of staff and feedback logged with Costa.
Rachel Wilson . 2021-10-17
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Mainly catering for Drive Through. For sitting it is a pretty dire experience. 15 minutes to get a coffee😏
Ron Ramage . 2021-10-02
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Serves coffee tea and all the rest!
vanda phelan . 2021-09-20
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Used a couple of times when attending hospital appointments
Emma Tabbs . 2021-09-08
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Nice place very clean pleasant staff
julian dales . 2021-09-02
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Can't go in at the moment, even though we're at level 0 for Covid now. Have to install the app, which is a bit of a pain, as there are about 10 Costa apps in the Play store, and the first one is for Gibraltar only!😁
Luke Jagger . 2021-08-12
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Wrong drink given, unless a skinny latte now means no milk at all...
Rachel Pumphrey . 2021-08-06
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No problems, good service as usual
peter bonnick . 2021-07-30
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Omg. It took so long in the drive through. I was almost cooked. Iced coffee was gorgeous though.
emma richards . 2021-07-21
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Very very slow line nice drinks tho
Rylee Matthews . 2021-07-20
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Nice place to stay and enjoy a brunch on a long journey
Nicholas Terrill . 2021-07-20
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Same products as every other Costa, staff are very friendly here though!
liam martin . 2021-07-17
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Always on the ball. Coffee and tea really good and extra hot as asked for. Very clean and lovely cheerful staff.
julie watson . 2021-07-02
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Great coffee, not very good at cleaning tables.
Bamps David . 2021-07-02
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Bitterly disappointed Visited alot of different Costa's in South Wales but this one is not the best None friendly slow service and gave us the wrong order. Would not recommend
Dee Fairhurst . 2021-06-26
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Very quick service and happy staff
David Bowditch . 2021-06-14
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Track and trace strictly adhered to place was spotless
Roy Buchanan . 2021-06-06
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Rude member of staff, she was very unhelpful. Coffee was, well - coffee! Maybe the drive-through would have been a better choice.
scilly180608 . 2021-06-06
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Went to costa , ordered 1 drink. Woman had no idea what she was doing while we ordering on the drive through, then when at the window I could hear her say to her colleague “ I don’t even know what she’s on about” very rude , very poor service. wasn’t a difficult drink or request, seem to be too mush hassle.
KLFISHER98 . 2021-05-27
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Very good when they have vegan foods in stock. A bit hit and miss but staff are lovely
Bonza Latimer . 2021-05-24
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Looooooong wait as was very busy but drinks were lovely
Gareth random Welsh guy . 2021-05-23
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Good fast service staff very polite that's a plus ➕in this day and age
peter davis . 2021-05-23
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Slow drive-thru service but the usual top quality at the end of it so worth the wait
Duncan Webster . 2021-05-18
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Great coffee and excellent service.
Janet Phillips . 2021-05-15
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Went to get a coffee and it tastes of just milk. Not a very nice coffee from there
Sally brown . 2021-05-13
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Nice and clean establishment and friendly service
garry preston . 2021-04-21
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Very long wait times. Long queues of cars. Queuing customers ignored over click and collect customers so a form of electronic queue jumping is in operation. Lack of communication from staff. Will be buying my coffees from an independent coffee firm in future who will show their appreciation for valued customers.
Miranda50117 . 2021-04-16
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Take away only, abiding by the covid rules and service very good
Peter Lee . 2021-04-05
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Very slow 25 minutes waiting .. Drive through , more like a crawl through Watery caramel latte , no taste of coffee!! very poor £6 for 2 coffees , to then be thrown in the bin .!!
andrewmeddings . 2021-03-19
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Awsum service and friendly staff always.
Christopher Merriman . 2021-03-01
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Would give it zero stars if I could. Is the third time they give me a drink that tastes just rotten. I don't know if they use old milk or they don't clean their machines but their coffees just taste so bad. It's a shame there is no more coffee shops open. This Costa doesn't seem to have standards. I'm not impressed with the staff they recruit either. Can't wait for other much better quality coffee shops to reopen.
Carolina Forero . 2021-02-08
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Great little drive through but if you use the drive through please don't chuck your used cups out of your car window, Pembrokeshire is littered with them. Please dispose of properly 🙏👍🚙🥤🚫🚮
Claire Deacon . 2021-01-09
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Always busy, staff friendly enough but had a few errors with my orders and always feel a little disappointed with the food.
Francesca Monaghan . 2021-01-07
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The coffee gets the 1 star... Incredibly rude staff, very patronising. Such a shame as I know this has been mentioned by many in the local town.. For a new set up it has got a bed reputation very fast..
Kayleigh R . 2020-12-31
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I ordered a brie and cranberry and they gave me a pig's in blankets, but I only realised when I a couple of miles away. Service is quite slow sometimes, but I do enjoy the coffee.
Sophia Coyle . 2020-12-28
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If I could give 0 then I would! Extremely rude staff would not recommend!! Will not be returning cannot believe the way the staff spoke to me
Gvsynnhu . 2020-12-17
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Writing this review during our visit. In the future we will use the drive thru. Walking in through the main door to request a seat in the corner as we have a young child with us who is always on the move we were spoken to in a patronising and unprofessional way (we even managed to get a roll of the eyes). The lady (dressed in black who I can only assume be the supervisor) was quick to pull her fleece jacket across her name tag and shuffle away. You are probably best using the Costa machine in the local Morrison’s petrol station.
TheCloser113 . 2020-12-13
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Very nice staff and made sure I knew that food i had chosen was vegan encase I hadn't seen as I'd also picked up non vegan
Rhiannon Thomas . 2020-12-10
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Great coffee. Clean store. Good staff
Andrea Money . 2020-12-09
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Just a nice sit down and relax with a coffee.
Dave Ridge . 2020-12-03
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Friendly efficient staff working hard despite the circumstances
Ruth Howard . 2020-12-02
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Shocking service, extremely rude staff. Won't be going back. Coffee#1 next time.
Amy George . 2020-10-31
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Lovely coffee at a reasonable price&you can sit&watch the world go by at the same time.
Linda Greenwood . 2020-10-31
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Slowest drive through in the country!!! Jesus might aswell grind the beans myself Waited for 15 mins on 4/5 occasions this is new yes but come on it’s coffee not cooking a meal for 5 ffs
cleddauwarrior . 2020-10-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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7 Opinions
Took 4 days to get a cookie shake!! Went on a Friday evening only to find out times changed and was closed so tried agin late afternoon on Saturday but had fun out of cookies and couldn't get a cookie shake?! So tried again on Sunday only to be told the ice cream machine wasn't ready and would take a hour!! So said I'd return later the girl then said give 2 hours?! -they literally had just opened so I said that considering they were only open for 6 hours might be worth getting someone else to turn machine on as 1/3 of opening shakes are not available! She just smiled so returned 4 hours later to make sure they had plenty of time only then to be told machine was now on a clean or something-I asked to speak to a manager as this was day 3 of dragging the kids back and forth for these stupid shake drinks!a older woman came out and gave another excuse saying the machine was broke and there was nothing they could do? My partner said call someone to fix it perhaps-to which she replied it was a weekend and no one would come out on a Sunday! So it will be tomorrow now before anyone looks at it! So we left with whining kids and said we'd try tomorrow only for 1/2 hour later my teenage son came strolling in the van with a cookie shake!? Said he'd just got it so ,wasn't broke after all just once again not ready but instead of admitting it we were lied to!! I honestly wasn't going to go bk because I thought that was rude-however on day 4 I gave in as kids wanted there cookie shakes and cookies spending £20 which quite frankly I'd have rather throw it away than give it to Millie's after 4 days of messing round!!but kids enjoyed them put staff are terrible and lie to customers I don't know if it's incompetence or rubbish machines but Millie's franchise needs to check this outlet or insure haven gives proper training!because this place puts me off the whole company due to the service on these occasions sadly!
473 Opinions
Really disappointed was looking forward to coming here this morning we arrived about 9. 20 and was told they couldn't open because they were still waiting for a member of staff to arrive 9 am they were supposed to open so we went for a little walk then went back 20 mins later and they still wouldn't let us in because they were still waiting for a member of staff to arrive was 2 members of staff we was really disappointed as we were looking forward to having breakfast here not very professional at all how long would they have waited for?
75 Opinions
Obviously a locals pub . Went in for Sunday lunch and this could have been way better . Portions sizing was not great and although the separate vegetables were hot the rest of the meal was cold . Why do people serve hot food on to cold plates . More vegetables were needed as we looked around and we got nearly the same as a table of two we were 6 adults :( stunning views outside . Like I said could have been way better £11:95 for a Sunday roast …
326 Opinions
"Excuse me, my kids have peanut allergies, can you tell me if the cakes are ok for them to eat please?" "dunno mate, couldn't tell you" Not good enough, if you're going to sell food to the public you need to know it's allergens - that's the law. "Dunno mate" and no attempt to check is not acceptable
837 Opinions
I would like to give a huge shout out to all the staff and the manager at Y Cerrig Glass. My mam was away with her mother and siblings to celebrate my nans 90th birthday in Angle, when my mam was overcome with anxiety. Myself and my father being back in Cardiff, we didn’t get word that she had left the cottage until after 8pm. Having visited this place on a few occasions, I directed mam here not realising that the site would close before we arrived to collect her. The staff were extremely kind to mam and really understanding. The manager came down and sat with her until we arrived and made sure she was safe. Knowing that you were there, taking care of her, really put our minds at rest and helped to make our car journey a lot safer. Mam was also very calm when we got to her and that is thanks to you all. You really went above and beyond. We are forever grateful for your kindness and support, in what was quite a stressful situation.