Costa in Forest of Dean

A member of staff was very rude to me. Normally when I finish my coffee, I have the decency to put my tray on the serving counter. It doesn't require a huge amount of energy. It helps to clear the table for the next customer. As I did this, a member of staff laughed in my face without saying thank you. I didn't realise it was a weird thing to do. I was brought up with old fashion manners and values, and I thought I was saving them time. I complained in the store and I was completely ignored. Very rude, ignorant and unprofessional behaviour. They need to attend a customer service course asap and grow up. In future, I'll leave my tray on the table to avoid being ridiculed and laughed at.

Will not be visiting again. Aggressive member of staff who made our visit very uncomfortable. Asked to speak to the manager twice but she seemed staring was a better option.

Visiting this Costa at this very minute and have to say the female staff member cleaning down the tables is very rude. Too busy chatting to her friend and ignoring customers. Appalling attitude!!!

Three of us met for coffee on a busy Sunday. Costa was busy and very cramped; it felt like we were sharing a table with other coffee drinkers. The coffee was ok but I really would like more space.

The staff are very slow and stand around talking when they’re customers wanting to order and tables to be cleared. The floor was a mess. The seating area is quite crammed so people with wheelchairs and mobility scooters etc struggle to move around

Always a long wait and the drinks are okay. The table management is poor, I am Always greeted by a uncleared table which is not ideal.

First visit while at the mall, usual costa cafe, went past here twice both times had long ques , waited over 10 minutes before getting served, coffee was usual Costa. Need more staff, lots of table had used items on them. Wouldn’t use again.

There is still errors with staffing and then listening to customers requests. However the drinks are great

The staff are quite slow, the seating area is so congested your all sat together. People with wheelchairs struggle to leave the cafe.

I was in the mall shopping and wanted to grab and quick coffee, I waited a long time for a member of staff to take my order as one member of staff was on her phone and the other making herself a drink. Finally I ordered, coffee tasted superb but member of staff clearing tables was chewing gum. I found my visit could have been a lot better.

Ordered a cappuccino and a flat white, the same milk was used in both drinks. The lady did try to pour the froth from the milk jug into the sink to save time, probably the worst flat white I've ever had.

We expected it to be busy, as was all the other coffee shops, but we do like Costa coffees, so headed here. We managed to get the last free table and then I queued for ages to be served and then ages for the coffees to be made! Not the usual slick coffee shop! Tables were slow to be cleared and I won't mention the floor!

We were in the Mall for some retail therapy, Costa is usually a good bet for a drink and a sit down, but this one is a disaster. There were 6 people behind the counter but still they could not keep up with orders, one who was taking the orders stepped in to make our cold drinks, when she realised that I was still waiting, but was promptly told by another, who was cleaning the floor she would do it, but still went on cleaning.Finally parking the mop she turned to make the drinks, but first they ran out of caramel, and had to wonder off to look for some more, which took an age. On the return back to making the drink, then the cream ran out - another wait to find some more. Finally nearly 10 minutes after order the drink was ready - many others arriving after were already drinking theirs by then.Some tables were in usable as they had not been cleared.If this place is busy do yourself a favour walk on by.

Excellent service - despite it being peak time (lunch time) on a busy Saturday we got served within moments of being there (great efficient team work!), there was a full range suitable for both myself and my sister (whose a vegan) and plenty of drink choice too! The new pumpkin hot chocolate is worth waiting for (never mind waiting until midnight incase it turned into a carriage like in Cinderella - you need this in your life NOW!)

I visited costa at Cribbs yesterday with my toddler and was greeted by Jack, a very enthusiastic barista, with a lot of energy Jacks chirpy and friendly upbeat attitude made me smile, and cheered me up. The service was prompt even though it was lunch time and it was busy, and the staff took the time to bring me my food and find me a high chair. Overall a great visit, now if you could bottle Jack’s immense energy, I would buy it!

..........handly the volume of customers, service is very indifferent. Tables cluttered, and commits the cardinal sin, if wanting something warmed you pay then they prepare drink - first job, get food into being warmed first! (Its not rocket science)

Hot, good coffee. Nice bright space in the Mall. Really good service - noticed I had a pram and offered to bring coffee etc over. Do some good deals before 11am, ie croissant for £1 with coffee which I had on this occasion (very nice).

We stopped for a quick coffee. Ordered 2 lattes, cup of tea and a babychino. The server was very attentive towards the babies. Excellent sense of humour and brilliant customer service. Best staff member I have seen in a while in any costa. Keep it up.

We were Shopping here on Friday 23rd February, whilst the other half went off to explore the shops I went into this Costa for a Coffee and a read of the paper. I ordered a Medium Cap and asked for it Extra Hot, what I received was a luke warm disappointing Coffee, this is a very poor Costa!!!

Stopped here for lunch during shopping in next.

I visited Costa on a Saturday a week or so while i was shopping with my family. After waiting in a long queue to be served, i was met by a rude member of staff called Beth, who stank of smoke. She was very impolite, rude and was snappy when i was asking questions about the Christmas specials menu. After ordering my drink, i saw her on her phone which at a very busy time i think is very unprofessional as there were lots of customers waiting to be served. I am very disappointed with my experience. My honeycomb latte arrived way too hot and did not have the honeycomb pieces on top, however, i dared not go back to get it replaced as when i collected my drink i had already recieved dirty looks from this particular member of staff

Stopped here for a break on our way down to Devon. Wish I hadn't. Staff gave the impression they would rather be doing something else. Tables were cluttered and uncleared and spills not mopped up. Food was straight out a packet, tasteless and unsatisfying. Not great. At the same time buying anything from here is not cheap! Would be reluctant to visit here again unless forced to by my family.

Love Costa, the coffee is always great, and the service is usually friendly and professional. Some new staff in now though, and two young lads were acting up a little...it didn't ruin my day though!

As always, impeccable service. Brilliant coffee served hot and quick. Perfectly clean and great atmosphere.

It is what it is! It's a coffee shop. Always busy, because of location. Staff seem to be different every time, but they are polite and friendly.

Enjoyed a nice cappuccino and piece of carrot and walnut cake after shopping with my son Sunday afternoon. The shop was busy but tables available and clean.

Love Costa Coffee, but today was poor...a flat white that seemed like it was all milk and a hot chocolate with cream and marshmallows with no marshmallows. Not great!!

Went shopping to Cribbs Causeway today 19.02.17, decided to have a drink, only 3 people in front so thought we would not be waiting long, got served by a friendly man we ordered 2 Capp and 1 hot chocolate. Waited to the side like we normally do, waited some more and noticed people who where served after us where getting there drinks first, then a female member of staff decided to point at us and say what you waiting for explained what we had ordered then shouted back your orders coming. After about 10 minutes the drinks did arrive. There is no where to stand whilst waiting for drinks, the system to take orders does not seem to be working as they just keep taking orders after orders and hope the person who is making them can keep up. Yes the coffee was really nice and my son enjoyed his hot chocolate, only got 3 stars as waited way to long and I don't like being pointed at.

Just stopped for coffee so can't comment on food. Coffee was good and staff were friendly and very speedy. For a quick stop during shopping you could do far worse.

Visited this costa with my sister, we were waiting for our drinks to be prepared and was forced, by other pushy customers, to wait in front of the serving bit, where the staff bring out drinks etc. One of the staff member rudely said, "you are causing an obstruction" and pushed past us, which I found was extremely unprofessional and ruined our visit

We always use this costa as a break during our trips down to Devon. It is very relaxing with a large window facing out towards cribbs causeway. It is also perfect for shoppers as cribbs causeway is a perfect shopping destination (especially at Christmas).

Stopped at Cribbs Causeway on my way home from Cornwall. Coffee at Costa was a welcome break to stretch my legs. The coffee was good, well prepared by friendly staff. But this is just a standard Costa branch.

Staff were efficient rather than friendly. Coffee was OK but the whole place was so noisy you could not hear your conversation.

Does exactly what it says on tin. Costa always does decent coffee and this shop is no different - very good flat white. Quite a busy little place but staff are a little lackadaisical and very young - which i suppose is the way now in the service industry.

Love Costa. Visited this one on my own. Always seem to have a lot of staff behind the counter but always seems to be a queue here .Also it seems they have less seating since they have had the refurbishment. Always find it hard to get a seat . However Coffee is great !!!!

Like the refurb. It was looking a little tired. Always busy, always friendly. It's a coffee shop. Nothing to write home about, but a good place to meet and a good cup of coffee. Plus I get point on my rewards card.😀

Five of us popped in to Costa in The Mall at the end of our shopping trip on Saturday. We all fancied a takeaway drink while heading back to the car and Costa was located near the exit.

Popped in for a lunch time snack, teacake and toastie delivered with no knife, butter or napkin. Doozy student said "I suppose I had better get you them"!!!! Not given receipt or asked for Costa card which annoyed me. As usual not enough clearing of tables, this seems to go with every Costa I visit.

Apart from being smaller than most, this is a typical Costa, slow service but nice coffee! My favourite coffee shop in the Mall and I have used it many times. It is very popular and sometimes it can be difficult to find a seat, however tables are usually cleared promptly.

I don't usually like Costas but this little concession right outside John Lewis on the first floor of Cribbs Causeway was really good. We stopped for coffee before our return home from a hard day's shopping. My daughter had a creamy mint choc chip over ice with cream which was lovely. I had the mocha, with cream and a chocolate flake which was also good and my husband just had an americano, which is what he always drinks! We had a slice of the lemon cake which was huge and really delicious. I'm glad we went there for that alone! It was the nicest cake I've had in a while. The cafe had quick service (for a costa) and seemed efficiently run.

I love costa coffee. I call in regularly to my local branch on the way to work. But this branch is too busy to cope. It's hard to find a table and the tables are not cleared promptly.

Il iced coffee è molto buono. Occhio ad ordinare la dimensione del caffè caldo, invece, perché il regular è veramente molto grande

This Costa was run by young staff but although they were younger they were the best! They were friendly and helpful, they were polite and had the best manners. They were a good example of what staff should be like and were nicer than staff I've experienced in proper restaurants.

Good location & service had a mocha £2.50. Coffee not as strong as Nero s. Nothing to complain about though

Very polite staff,nice clean at all times lovely food and lush coffee with that little extra with the presentation on top great place to go if you want quality nice cup of coffee and great food

Visited here today as first choice, of many options, to have a light lunch. Firstly I was surprised and disappointed at the dirty floor and 'not very clean' table and chairs. Then the food and drink arrived. Disappointed is not really a strong enough word. My cheese and ham croissant arrived burnt and my 'hot' chocolate was just warm and not a full glass either. I complained about the croissant which was then replaced with a fresh one : this time not burnt BUT cold in the middle. Do the staff here have any idea of how to serve food ? or have any training at all ? Will not be going to Costa again as it was a complete waste of money as well as a huge disappointment and spoilt my day out.

Does what it says on the tin no problems to speak of from our group of 11. We had cake sandwiches coffee panini tea covered most bases

It is always busy. Anyway that is busy has to be good. Excellent meeting point. It's Costa, it's good coffee!

We've been here before and it was OK but this time deserves a mention. The dishwasher was out of action so everything was served in paper cups ugh! but the staff made up for it in their enthusiasm. The drinks were as good as can be expected but the new food was great. I asked for a "Full American" as listed on the leaflet but they were puzzled. It was listed as something completely different in the chilled counter. It was their variation on "Eggs Benedict", a favourite of mine and was really good, the bun was fresh,soft and tasty and the filling was just right. I will try the "Full English" (bun) next time. I have to say that I much prefer proper cups, usually available here rather than plastic/paper as used at other well known places !

Excellent Christmas pannini and coffee served by very pleasant staff. This is an excellent coffee bar where food and coffee is always up to standard.

I've no problems with (I'm a devotee of a Cortado.......Mocha Italia) Have called in here this week 3 times, BUT why is the wait to be served SO LONG, by contrast called at a competitor (cafe Nero)

Terrible cappuccino! I'd rather drink a cup of chicken diarrhoea on "I'm a celebrity get me out of Costa" than go here again! I'm getting my liver values checked after today! #detox

I love costa, this was a nice clean costa albeit the sofa was a bit worn and the cushion kept falling into me. However, hot chocolate and latte was made to perfection, I just wish it could have been service with a smile,the member of staff clearly didn't want to be there and had no customer skills BUT may of just been having an off day and I wasn't going to let it spoil my costa experience!

As an avid costa man this is one of the worst cost as I have been , slow service , absolutely no seats , you have to gave a degree in vulturism to get a seat , poorly located in the far corner next to stairs very un pleasant

I find the coffee in Costa Coffee to my liking but I would love it more if it wasn't so noisy. The staff are always very cheerful and friendly.

located in the city centrte, usual high Costa standard, staff are friendly, also has outside seating for smokers.

After the last time I visited, and had rock hard toast, I thought I would try again. Ordered coffee and toast. Toast would be brought to me. Ten minutes later it arrived. And again rock hard! How hard is it to get toast you can eat without breaking a tooth! This time I asked the guy who was clearing the tables to get me some more. Which he did. Very helpful and apologetic. If all staff there were just as accommodating it would be a better experience.

I don't like Costa as they're are so expensive.....Why!. Just come back from Madeira where I paid the equivalent to £1.56 for a pot of tea and a large Latte in a glass. Why do they charge so much

Ordered brown toast and marmite and finally when I received it the toast was rock hard. Obviously the timer hadn't been set correctly. Couldn't be bothered to ask for more as they were busy. Also another customer asked for some extra milk. The manager turned and rolled his eyes as if to say "so what". Not good. Shoddy service.

You see Costa and straight away you ask "Do you fancy a coffee?" You know what you are going to get as this is a well established international chain with a prescribed formula. Costa at Cribs is no exception . The service is good, professional and the staff very polite. The coffee and cakes are fresh and of a high standard. Plenty of seating room to be found. A nice place to rest tired feet after all that shopping before you start again.

We had 3 drinks - 3 cakes but 2 the same - she put them on the same plate - I had to ask for another plate - she looked at me like I had two heads - clue lady - 3 drinks , 3 cakes - 3 people - just because we were eating the same didn't mean we wanted to eat off the same plate - wouldn't rush back to this branch but the almond slice was really nice and the smoothy was good my grandaughter tells me.

Excellent choice of drinks/snacks, coffee chosen with help was excellent, clean table, friendly, helpful staff - whats not to like?

Good as any Costa, but in busy, noisy corner of CC and a bit cramped. No problem with the drinks or staff though.