Compton Care in Wolverhampton

This is my review of Compton Care. Out of loving remembrance for my mum I'll be honest and respectful. Compton Care obviously excels at many things in regards to how well it functions, the quality of the building itself, the professionalism of most of the staff, the aesthetic and mostly calm environment, the beautiful architecture and landscaping, but there were some things that bothered me a little and I feel could be improved. Some of the good: • Hot drink facilities • Family can also order meals onsite • There are therapy dogs that visit patients, which is wonderful and interactive Why I removed two stars: • Transparency. The dying process can be complex and distressing, especially if you don't know what's happening or why certain medications are administered. You're not told what the side effects are. You're not told, unless you ask, what the signs of dying are so that you're prepared. I got most of my knowledge from Google and the two nurses who did take time to speak to us family members. My mum was admitted perfectly mentally sound and communicative, but due to her pain had to be on high levels of pain relief, ended up confused and distressed and then had to be sedated to combat that confusion. They call it terminal agitation. • Mixed messaging. One of the nurses refused to give my mum additional pain relief at my request, because she said my mum's knees would be up if she was in pain, but she was heavily sedated. My mum never moved once during her last week. She couldn't have moved her legs. All she could do was twitch her thumb (which she did once), facially wince, or do brief movements of her eyebrows. The same nurse also talked over my mum a few times and appeared to question whether my mum was really in pain, when my mum was still able to communicate. My mum was someone who barely took painkillers when she was healthy. She had Pancreatic Cancer. I can state quite emphatically: she was in pain. I still now (in 2024 - my mum passed away in November 2022 - highly dislike the nurse who added frustration and discomfort to my mum's last days. Her name began with an R. • My mum had a sore on her bum that caused a lot of discomfort for her and I feel could've been treated sooner. • After my mum's death (which I nearly missed by seconds) she had a sore on left ear, which both myself and it seems the staff hadn't noticed, and it must've been painful for her because she winced whenever her head was moved even a little (despite her heavy sedation). • Some staff are friendly and compassionate, but there were a couple whose manner could have been warmer. They would enter my mum's room and not even acknowledge family, let alone speak or introduce themselves to my mum. My mum valued manners and a friendly manner a great deal. She had worked in social care herself and was always kind and compassionate to the people she cared for. Just because someone is dying they don't stop being a person. They still exist. They still need to be acknowledged. • Some of the night staff are a little noisy (banging bins, laughing etc) but thankfully it didn't disturb my mum. Some more good: • The good staff who laugh with you, interact warmly with the patient and explain things to you • Therapy treatments are available for patients and family • You can bring your own pets • Doctors constantly reasses medication and pain relief and will answer direct questions • The food is good (although sometimes my mum asked for certain things and didn't get what she asked for, but this did improve later until she could no longer eat.) One of the catering staff (blonde hair in a ponytail) always went that extra mile and showed my mum so much compassion. • Receptionists are super friendly and welcoming • The Chaplain lady was very kind and compassionate also • The fact family can stay the night with loved ones Overall, Compton Care aided my beloved mum in her last days. It wasn't perfect and some things could be improved. However, my mum went as peacefully as is possible with a heinous disease like Pancreatic Cancer. She fought until her last breath.

The staff at compton care are amazing. My husband Phil, spent his last days there. Nothing was too much trouble for the staff from the cleaners to the consultant. They not only cared for my husband but also us as a family. The care given to my husband was outstanding and as a family cannot thank the staff enough. Keep up the good work because we see you as pure angels. God bless you all.

My family have always given to compton care for many years, including my nan who was admitted a while ago, she has now been discharged to a nursing home. The grounds, the patient unit, gardens and shop are lovely,its some of the staff on the inpatient unit who let compton care down. The communication is very poor, you walk on the unit, your lucky to get a nurse/hca speak or smile at you, trying to find out how your relative has been doing, you dont get told very much. The only staff member who actually introduced himself and greeted us everytime was a lovely male hca Ade. We felt as a family that my nan was a burden to them, as they began talking about getting her discharged quite quickly, the nursing staff show no empathy,and some act like they dont want to be there at all. The whole time my nan was there, I only saw whilst visiting a bank staff nurse ask my nan if she wanted a drink, the only other staff i saw do this was the catering lady, I cannot fault her. I dont feel they encouraged my nan as much as they should of done with her e&d. Thankyou to the lovely volunteers at reception desk, the cleaners who were lovely to my nan and Ade the Hca. Its such a same that the attitude of the rest of the staff and broken communication let that inpatient unit down.

My father and I were invited to a presentation and tour of Molineux yesterday. There was a lady called Jo.she was so lovely and made us feel so special.i would like to thank her for her hospitality. She is a credit to your company.

I really don't know how I would have coped after being diagnosed with lipedema without the lovely nurses at Compton Care The compassion the welcome the chats the warmth and the communication Thanks for everything ❤️

The nurses really are earth angels, they make a hard situation a little better and easier to cope with I can't praise them enough.

My dad was here last year (micheal webb) with end of life throat cancer he stayed here for 8 weeks the care he recieved was beyond amazing he was cared for with the upmost care and respect I think he lived longer because of the good care he recieved sadly he died 20th june last year in a nurseing home however this place was incredible we won't 4get everything you dod for him thank you from micheals daughter me and all the webb family xxx

We would like to thank everyone at Compton hospice for everything they have done for my brother you are all amazing people. We know that he was stubborn but the bent over backwards for him. Good night god bless thank you all.dave.

Complementary therapy I can’t recommend this service enough !! Prior to my first visit, I was anxious, agitated, not sleeping well and still ultimately a mixture of a person grieving and a little lost. Fast forward to my 3rd and 4th treatment my mixed emotions and feelings became balanced and neutral. I found the therapist to be highly skilled, professional, self-aware and emotionally present. The treatments were very personal and personalised to my needs with a nurturing and caring approach. Thank you Debbie for helping with my journey ❤️

Thank you to all the staff at Compton who took such great care of my Father. It was so reassuring to see the professionalism and care they showed him and I will always be grateful. A special thank you to Rachel Deans for all her efforts and kindness and to Dr Amy for her compassion and support.

Lymphoedema clinic. I can previously say the care and service had been horrendous but since my father has returned to their care I can say nothing short of it being incredible! Monica is an angel, a caring, considerate, empathic and friendly member of the team who has gone above and beyond to assist with my dad's care. I haven't encountered many in the healthcare profession with such grit, determination and passion but Monica you have it all. Nicola, the HCA who we have also had the pleasure of seeing is also phenomenal. I'm so glad the clinic have these 2 members of staff who understand the importance and challenges patients and families face and try to minimize them with their expertise. Thank you so much girls, we are forever grateful.

Can’t praise Compton Care enough! Unfortunately my dad’s cancer had spread and he quickly became end of life. We got him out of hospital and he had care at home, Compton were so efficient. I had a call within 2 hours of getting him home explaining what would happen and who to call if we needed anything. They were so helpful and couldn’t do enough for both my Dad and us the family. Although losing Dad was so hard and such a shock I’m so glad we had Comptons help to get him through his final days. I will forever be grateful and can’t thank all the team enough.

My daughter's father was admitted to Compton Hospice. He spent the day there and passed away on the evening. The room was lovely so we're the nurses. We were so glad he spent his last day there. We decided to take a lot of his belongings to the charity shop there. Unfortunately there was a gentleman who worked there who was not at all appreciative of the things we were taking in. I am now reluctant to take anymore as we were made to feel uncomfortable. Cafe on site was very nice.

Regular visitors to both the charity shop and cafe, very friendly service

My son spent his last ten weeks of life here. The staff and quality of care were exceptional. The kindness and care to families of patients also very good. I cannot thank everyone. Enough. Even the chef prepared one off meals for my son when his appetite was a bit hit and miss.

Nice place very friendly and welcoming

*for the compton shop We always always send our donations too this shop because 2 family members had great care here. But I've never felt unwelcome than i have today. Not even stepped in the door and a very rude lady staff member gave us a horrible look at our bags and says "how many"? In a huff. We replied, 2. She then said were extremely busy just drop them there and she still stood in the doorway not letting me and my daughter step inside. She then left the shop but told the lady at the till not to accept anymore donations and to tell people to go to the perton shop. The lady at the till could see we was upset how we was just spoken too and she was nice and apologised. My husband told the nice lady we always donate to here but we will go elsewhere now but the nice lady said no we do appreciate it but she agreed there was no need for that as she seen and heard it all. I hope everyone dont get the rude treatment from (jen) i think her name was and feel unwelcome like we did today.

the garden is so beautiful, the drinks, snacks are lovley. thankyou so much for taking care of my grandad. 🤍

This is for the charity shop only: A month or so ago I visited the charity shop, and left my dog in the car, when walking in the charity shop noticed there were 2 dogs in shop which were not guide dogs. So I went back to the car to take my dog in, no problem at all staff were fussing him. Then today I went to take my dog in the charity shop was told no dogs allowed and told to read the sign on the door, it took me a while to even spot the sign. They made out that I was lying and would never of been allowed in the shop with my dog. I think you should send an email out to your staff and tell them no dogs allowed and get a bigger sign on your door.

My mom was in the care of the hospice in feb21they couldn't do enough for her amazing staff and they made her final days the best we could've hoped for Above and beyond anything we could've expected even after she passed on they did so much

My dad was grateful for all the help compton care done for my mom in the last few months of her life.. We have a donation we collected in memory of mom which we would like to pass on to compton care.

The care of the staff was superb they could not have been any better. Thank you.

My husband was admitted for end of life care, we were lead to believe by the staff that it was to reassess the medication plan before being released for care at home. 12 hours after being admitted he sadly passed away. I wasn't there as I was assured things would be fine. The staff called me 5 minutes before he passed. Considering they deal with end of life care daily you'd think they'd recognise the signs of being close to death hours before it happens and notify their patients loved ones immediately but that wasn't the case. They robbed me of my husband's last moments and that will haunt me for the rest of my life.

My Father spent 2 weeks in your care after a short diagnosis to which he was cared for to a very high standard. He was happy to be here and we as a family were happy for him to be here too. Thank you will never be enough for how he and us were looked after. Keep being the angels you are . My family are forever grateful X

My father spent the last week of his life in Compton Care. Prior to this we also received care at home from Compton staff. Everyone we came into contact with were wonderful. So professional, knowledgeable, compassionate and kind. We knew Dad was in good hands and the staff helped us deal with this difficult situation.

Fantastic service by caring and friendly staff.

During coronavirus 'lockdown', when the outside world has felt quite frightening at times, the support from Compton Care for my partner and myself has been constant and totally accessible. We face the future weeks without fear, with Compton Care at the heart of our support system. We could not have managed without you at this unprecedented time. God bless you all. X

My wife was treated by Compton care. The care and compassion they showed my Wife and the family was exceptional. The after care following my Wife's death I can not fault.

If you are having some breakfast, than the big breakfast is a must or go for a spot of lunch. Excellent choice on menu and the staff are really lovely. Nice selection of cakes available. They look after you well and the food is value for money. Go on give it a try!.

My husband passed away today 5th January 2020 . I cannot say more then the fantastic work they do from cleaners,Clark's,doctors, and nursing staff. They are all so kind Notting was to much trouble for them when we asked questions or need anything . They put my mind at rest and looked after my husband with so much care and the family . Unfortunately he did not make it home like wanted and I feel like I've let down. Sending lots of love to you all keep up the good work ❤❤❤❤❤

Outstanding care. All the staff and volunteers are so kind, understanding and professional. The one star review should be removed as this was about a shop and not the hospice.

A very friendly welcome, pleasant atmosphere, pulled pork was beautiful, the cake was delicious, would highly recommend.😁

All staff provide a outstanding service.

Over the past several years l have been a regular visitor to Compton care shop in Wednesfield I have always carried my one eye nearly blind tiny dog under my arm when visiting this shop. Today I was told to leave as dogs are not allowed. On pointing out that there is no sign on the front of the shop she said someone must have covered it up? What a very rude lady she was. I will not be helping Compton care again.

Thank you to the doctor who made the referral. Thank you all the staff and nurses involved in my husbands pain relief. I called and you came. What more can I say? 🤷‍♀️ You were there when most needed at the end, not only to support Keith but you supported me too. Bless you all for the work you do. Thank you. X

A great big thank you to all the staff that were involved in the care of my mum for the last few weeks. I am so grateful to Laura, Julie, val and Rosemarie for all the help that they gave during the night in making my mum as comfortable as possible helping with all her needs and also helping in supporting the family during this difficult time we were all going through. Thank you all so much.

My wife had a recent residential stay at Compton Care. All aspects of her stay were faultless. Spotlessly clean room and communal areas, knowledgeable and caring staff / volunteers and food fit for a king. It is refreshing and reassuring to know that places like this exist. 100% recommended. Thank you again Deb & Mark x

Fantastic place to be with loved ones you really can't fault the care here recommended highly compassionate careing thoughtfull. And more

i give Compton care top marks for fund raising 0 for brains .having just been to the co-op in Codsall were i see they think it ok to park a sleigh in a disabled space ,there are only 3 in total and around 100 other spaces , as someone who is disabled i think this is inconsiderate , i have given a lot of money and goods to them over the years , but in future will donate else where , due to lack of respect for the disabled

a place where you can get most things you go for and getting satisfaction from the knowledge your doing good in the local community..very friendly staff...

Visited for lunch with friends, been to this cafe on many occasions then it closed for a refurbishment. What a shame clinical white brick tiles with a morris wallpaper. It looks cold and it is cold no smell of food being cooked or a cosy seat. A very poor selection of packed sandwiches salad and mass produced cakes the garages in the vicinity offer better. The tea is lukewarm and had to be sent back.The tea cakes toasted but are extremely small. There is not a lot to say what drinks are available but you could have coffee it said so on a chalk board. What has happened to the delicious dinners and meals all home cooked with a smile. We are not stupid the cafe did need updating but mt goodness someone got it badly wrong

The staff at Compton are incredible, I lost my wife Ann 19 days ago and for the five weeks she was there she was looked after and cared for in the most humane and kind way possible. I will forever be in debt to these wonderful people and will support Compton in any possible way I can in the future.

Compton Hospice cares for those who desperately need their help. Also the Hospice operates charity shops engaged in recycling unwanted items to fund their operation in several different local shops.

Five stars for what they do and the way they do it.

My. Wife. Passed. A way. At the. Hospice. The staff. And. Doctor. Were. Very. Good. I could not have. Asked. For. Better. Great. From. Cyril. And. Cassie. Dog

HELLO, MY NAME IS DAVID I SPENT A WEEK AT YOUR HOSPICE,MY EXPERIENCE WAS FANTASTIC,THE CARE WAS FIVE STAR,THE STAFF FANTASTIC, MARKS OUT OF 10 WAS 20 I LOOK FORWARD TO GO AGAIN IN THE NEAR FUTURE,TO GIVE MY WIFE A BREAK FROM CAREING FOR ME WELL DONE COMPTON REGARDS DAVID