Coffee#1 Sutton Coldfield in Birmingham

The coffee place has its strengths with good coffee and solid customer service, even if it gets busy at times. A friendly atmosphere can definitely make up for the wait. Overall it’s good

Lovely coffee, staff very friendly. They let dogs in which is excellent. It is on ground floor has seats outside, also a downstairs too, which is popular with students studying using the internet. Only had coffee not tried any food.

Very good coffee shop. Excellent tasting coffee plus cakes and toasted sandwiches

Please see photos of my Biscoff cheesecake - this is how it was served to me!!😕 I had to ask for a clean knife 😲 The cup and mugs on the left of the table were from the previous customer and stayed there until I had finished!!😕😕😲

Great place to sit for tea and cake on a drizzly Saturday afternoon

Great place. When you just cannot shop anymore. Great choice foods. Lovely customer service Place is nice and clean

Have came many times, staff are always attentive and always look after me no matter how busy they may be. The staff ensure all customers are prioritised before themselves. Drinks are always piping hot, unless you order iced (lol). Food is delicious and very tasty. The atmosphere is ok, a little bit out dated and a general wear n tear but nothing horrendous. The toilets were again, ok. Would probably just need a bit more attention to cleaning. Apart from that it was and always will be my fave spot to relax ☺️ thank you guys x

Good coffee and toasted sandwiches with very little wait. Nice interior as well, although I took my food to go.

Amazing coffee, just what I like

Good coffe ,nice cheese and ham panini and comfortable chair, Costa take note

I am disappointed at the service they offer.I have beeb to the cafe quite a few times because I liked the ambiance,however I was let down by the customer service they give.The staff here are clueless and rude.Somehow lways get my order wrong and are quite mean while interacting.

Nice coffee shop with a large variety of drinks and food. Clean and tidy with lots of covers both upstairs and down. There is a toilet on each floor.

Spent a couple hours here in the morning to do some work. Friendly staff, warm environment, plenty of seating options. Would visit again.

Busy, a little pricey, but the Columbian coffee and tostatas and little custard tarts were excellent... The only reason I marked service down is people were entering and clearing the stuff off the table they wanted to sit at, maybe they need an outstanding KP?

This cafe has the ambience of an old fashioned bar; with its long counter, wooden flooring and bare brick walls. The lighting is subtle and the decor is simple and elegant. It's somewhere you actually want to sit and have a coffee; it just feels right. This is a coffee house done correctly. We'll definitely return.

Been in twice in the past week. The staff on both occasions have been miserable and rude. Appears they are short staffed but the customer service is zilch. There’s no passion in delivering the food (my cake was literally broken in 4 places) or friendliness which doesn’t make it too appealing. Won’t be visiting again.

Used to love going here. Today's experience not good. Firstly there was a sign to say short staffed so looking at the que, I knew it would be a wait. Took my mum and daughter downstairs and found a seat. Then qued up. In came a group of loud teens swearing at the top of their voices everyone looked including staff but nothing said.Was told take out cups only but you could still sit in. Ordered food and collected drinks. Sat down to wait for food. Downstairs came the teens to use the toilet. With door wide open shouting and swearing. Saying how drunk they were, all underage. One standing in door to toilet shouting need tampon for one clearly on the toilet for all of us to see. Staff member came halfway down to shout to be quiet then retreated. They carried on. Surely there should be security in gracechurch? Food then came in paper bags cheese had stuck to bags and for mushroom ementle it was all cheese with grated mushroom. The drinks were lovely but that was all that was good about the whole experience.

Very friendly staff. Good atmosphere. Clean. Good selection of cakes. I feel bad for the staff today, everyone called in poorly so they have been coping with limited support. Still Good service though.

Love this place for a coffee on a Saturday and Sunday morning.Best coffee in town

Very nice in there plenty of room & got served right away 2 mug of tea and 2 lemon muffins £10 not bad.

Israel flags everywhere but nothing for Palestine. Walked straight out.

#1 coffee I'd never have again. Gave it 2 chances. Latte had no taste and "deluxe" hot chocolate is plain milk. Not even sweet. The only good thing is they always have free tables outside. Not wondering why 🤭

Lovely coffe shop with comfy chairs and sofas, coffe tastes lovely atmosphere is relaxing and just what u need sometimes to just take a min, with a hot steamy coffe, I like this place 😀

Love the capuchino and cookies and cream cake

A very hot day but very chilled inside. Friendly staff.

Considering the current heat wave, I can almost excuse the staff for the slight attitude. However, the cappuccino ( with cinnamon) was really 👍 nice. Would revisit

Great coffee great place to people watch

As a visitor to Sutton this branch needs a bit of a clean & staff need to brighten up with their approach. Talking excessively 2gether & not attentive. Saucer was dirty & also had milk & sprinkles on it. When I asked politely for another, almost as dirty and badly worn was banged down without a word. A glass on the drinking water table had a shred of old lettuce dangling! Tables dirty & not cleared. Always nice previously, needs a shake up!!

Love it here! Such a cosy place to hang out and relax with a great atmosphere, amazing staff and quality products

It's always my first choice in Sutton Coldfield Town for a quick break.

Did not like it. Because there was a man downstairs looking at me and my friend. Felt a bit uncomfortable ok.

Male server was extremely rude, asked if they had toast he just said "nope" with no smile or offer of anything else. Looked absolutely miserable and like wanted to be anywhere else but serving. The place was filthy and all I heard were the staff chatting loudly the whole place felt more like a seemed like a free drop in centre than a cafe. Also decor showing its age just a bad experience plenty of other coffee places in the area. I'd give no stars if I could.

Great place to work from..very spacious, good WiFi and good coffee and bakery products.

Best americano coffee in Sutton Coldfield, and I'm fussy! The chocolate crunch goes too good with it and must be kept! Always excellent service.

Overpriced, beyond that the coffee was fine

Food was nice but how they treat their customers are despicable as they kicked two of my friends out.

Visit every week, always service with a smile, great manager and staff. They make good drinks here. Highly recommended

I am very disappointed with the quality of matcha in this cafe. Actually, it's not matcha, but something too much like milk with green liquid, which is not stirred in any way. I would recommend that the staff get trained to learn how to make this drink, as something is clearly not right. Otherwise, it's best to stop calling it matcha. I really hope that improvements will be made in the near future.

Very nice but also very expensive, especially the food.

Was mid way through saying what drink I wanted when the young girl on the till shouted for her friend who had gone down into the downstairs area wasn't the most professional move 😕

I Am a student and was a regular at this coffee shop, however due to recent rude staff that seem to hate all students even though we have never done anything to them I will not be returning after racist remarks and unfair treatment that had tried to be resolved but still felt uncomfortable staying in a place that treats people unfairly for whatever reason

never usually do a bad review but this afternoon was highly embarrassing for me. I went to go pay for my order and the woman with glasses was making a loud fuss about how my transaction hadnt of gone through several times. I could see by the card machine that it was the internet service that was down and she was persistently saying how i basically didn’t have the money in my account with a huge que hearing in. I went across the road to cafe Nero just for them to reassure me the internet was down and it wasn’t my fault. Please teach your staff how to deal with these situations as it made me feel embarrassed. Thankyou to the younger gentleman that came over and tried to tell her that it was the internet and not my fault. I don’t think I will be returning

I ordered a pot of tea and was given a cup with stain marks on, I pointed it out to the batista who apologised and got a new cup. This cup had bits inside it, but was still put on my tray. I told the batista that this wasn't clean either. Batista proceeded to check 6/7 other cups and blamed someone else for them not being clean. They were all put back where they were found and were not put to clean again. Bit of a worry!

One male staff with black stud earring was completely rude had bad manners and gave dirty looks out constantly. Will not be returning ruined my day !

Great coffee, staff a little slow.

lots of space (there is a large downstairs part - not sure of a lift or steps only), lots of choice in coffee, cakes, sandwiches and friendly staff- note can take pets inside so expect to see animals in there

Staff were rude and impatient, food was alright, but besides that i wouldn’t recommend.

Poor experience, cutlery dirty and stained, 2 slices of cake given on the same plate and expected to transfer these onto the second plate provided - making the dessert look a mess and unappealing, got half a cup off coffee instead of a full cup. Very unpleasant experience, won't be coming again any time soon. Nearly £20 for 2 slices of cake and 2 coffees and can't even get clean cutlery and put on own plates. Shameful.

Sat downstairs on a sofa and had a lovely coffee, atmosphere was lovely

Need more gluten free food there are 2 million people that are wheat intolerant

The staff are really friendly and so helpful, especially with helping my disabled father. The food is good and the drinks are really nice. Cheaper than Costa or Nero... Plus doggos are allowed!

Lovely staff Nice interior Only half a cup? Shame Dorothy Perkins and all the other shops have gone.. including marks and Spencer’s, Woolworths and well the list could go on I still prefer a nice cup of tea.

They served coffee, nice, air conditioning too

Great selection of drinks. Friendly staff. The place was very inviting

Good cheesecake. Friendly staff.

Had a great de caf cappuccino, not a lot of places that do nice ones, loved the decor in this place very relaxed and my son loved it.

Met a friend here, superb coffee and cakes, reasonable prices and great service.

One of my favorite coffee shops loads of seating down stairs as well. My favorite of theirs is gingerbread latte and a slice of carrot cake Unfortunately after 5 years of coming here today was a total let down ,the people behind the counter today had no idea how to make my gingerbread latte (with I took back twice) boiling milk or coffee should never happen .and my friend and her mothers cappuccino was as bad Hopefully this is a first and last time as this was my favourite coffee shop

A nice place to relax and chat whilst enjoying your favourite beverage

Typical coffee shop. A good thing is that it has loads of place downstairs for having a peaceful coffee experience.

Coffee #1 is a decent coffee chain, but this specific one is a lot better than any others I’ve been to. Seating downstairs is cosy, and the service is very good.

Lovely staff , food and drinks made to such a high quality especially the caramel macchiato. Atmosphere, seating and inside interior is comforting and so lovely.

Went for a coffee with a friend and very impressed by friendliness and service. Very organised and although very busy staff still had time to be friendly. Coffee was perfect.

Too noisy today, sqealing child and barking/yappy dog. Nothing against either but just wanted to sit and unwind but 2 high pitched noises didn't allow this. Not staffs fault I suppose but not the place to ho for a quiet'ish coffee 😞

Good coffee shop pleasant staff

Lovely staff ❤️ coffee has improved a lot post lockdown ☕️

Lovely relaxed atmosphere. Great for chilling or catching up with friends.

Good food, lovely staff, plenty of space.

The offering is standard coffee shop, with marginally better cakes etc. However, this former Burton's has been carefully renovated to create a very comfortable & visually interesting interior.

The best spice Tea i had till now in UK 😊

This is how to do coffee. I normally come here if I need some serious caffeine to get my brain working again, but it's a nice place to chill. Very friendly, welcoming, accessible. Also dog friendly if you need that.

Friendly staff, nice and clean place to enjoy a coffee with friends 😊

Very good service and great food

Really nice in here, very friendly staff. I think the lady that made our drinks was new and she was really nice. Coffee always brilliant and the teacakes are massive!

Absolutely gorgeous coff, lovely place with even lovelier staff. They off some gorgeous food. If ever you're in Sutton Coldfield, go here. I'd highly recommend it

Great service, a great selection of different foods and drinks at reasonable prices. I love calm relaxed atmosphere when sitting in.

Is coffee 1 still turning away the elderly who want to pay by cash and do not have access to cards? Where’s the compassion and heart for others. Going for a coffee during the day for some elderly people is the highlight of their week, and it’s spoilt by these companies that capitalise on the vulnerable.

Great lemon cake and beetroot coffee!

Nice coffee and tea refreshments after a day shopping

A nice cafe in the town centre. Great friendly service, comfortable seating and a nice atmosphere. There is a very good choice of food and drinks. Hot chocolate was delicious but a cheesecake was even better. Can only recommend this place.

Best coffee shop in Sutton Coldfield

Great cake and Lux hot chocolate 😋 Staff not very friendly 😏

Been here twice now. Not even a massive fan of coffee, but they do the best mocha I have ever tasted. Cakes and sandwiches are lovely and fresh, staff very friendly and cheerful too. I felt very safe in store at the moment, very clean and obviously sticking to guidelines. Will definitely keep coming back!

Can't say much really...nice take out coffee....working well in today's present climate.

Friendly staff nice hot chocolate

My second visit to this upmarket nicely decorated coffee shop. Today I went for the advertised and newly promoted oat latte. Not my cup of tea (excuse the pun) and not inexpensive at £3.05. The service is so good here, that if you don't enjoy your drink the staff will gladly change it. Well done to the team, I look forward to drinking in once the restrictions are lifted

Lovely food with customer toilets and free tap water. Would recommend.

Only had a takeout but lovely service and well located.

Always friendly staff. Good coffee.

Nice, pleasant staff and festive drinks on the menu.

One of the better coffee chains

Great place and lots of seating

Lovely coffee shop great staff friendly and helpful

Lovely coffee and food, well recommended.

Popped into Sutton fancied a coffee and spotted this place, friendly staff great atmosphere and good coffee.

Nice food and coffee. Relaxed atmosphere!

Very helpful staff, always with a hello and a smile for you in this coffee Shop.

Great coffee, shame about the wasps!

Good distance between tables but customers queueing for drinks weren't being very sensible. Perhaps they could think about table service? Lovely coffee and sandwich as usual though.

I met a friend whom I hadn't seen since before covid 19 outbreak and another friend. It was great sitting in Coffee#1 as government guidelines were followed. We had cheese cake and large latte coffee. The coffees were to our liking. We thought that the cheese cake was nicely presented- wow. In a well presented box. Everything was disposable. I was impressed. The cheese cake was tasty and rich. We stayed for a couple of hours. And talked a lot. The atmosphere was good. We will definitely go back to have good coffee and some thing to nibble on whilst catching up on the latest.