Aura Lounge Birmingham in Birmingham

Noor was amazing, very attentive and helpful.

Visited all the way from Coventry and absolutely loved the shisha hamza recommended. Coming back next week just for the shisha

The service and decor is great!, Noor and the team at Aura is fabulous.

Noor and Hamza provided brilliant customer service. Very welcoming and we will be back again. Thank you so much for your service.

Loved the wok noodles & the service was excellent by Noor ☺️

Beautiful customer service, food was immaculate.Thank you for making my sister’s birthday special. Especially Hamza and Noor , thank you!!!

Great service! Hamza and Noor were very helpful and provided great service. Food was really good 😊

hamza was 10/10. great service.

Beautiful place in town very nice and kind service good Shiaha and food.

I have been here twice now. On both occasion the service was terrible. I love the flavours of there food but my shrimp was cold. It was my cousins Birthday and the took 45 minutes after been asking 3 times to bring the cake out. There was hardly anybody in there but I guess it’s the effect of ther customer service and the place is really cold.

Garry gave the best service, he needs a raise

Amazing food! Amazing service from Gary! Highly recommended

Great prices, Noor was an amazing waitress, great service, food was good and came quick, would recommend

Comfortable and classy. Service by gary (shisha guy) was really good

Gary was a great waiter and tended to all our needs. The drinks were great and the shisha wasn't at first but then Gary came back and made it better. Highly recommend coming here for a relaxing time

Food was ok nothing special went here becuase it was hyped up all over the Internet you would think you would get better service, they have lamps on the table and they say tap it to orange for assistance, did this but got asked what do we want becuase ypu have to order everything at the bar so it was pointless

Amazing service from Gary, efficient Helpful and friendly.

Apparently this place has been here for 5 years, never came across it in any circles and it’s indeed surprising. This is a genuine well-run well-put together venue. The menu might be overwhelming, because how good can a place that makes sushi, pasta and burgers be? Well, very actually. Despite how young the staff is, they’re genuinely on things. They’re not dragging their feet, are genuinely attentive and quick with their turn around. This is a genuine gem with a great vibe. Do not let this place go over your head. Props to the whole front of house and back of house team, very great work.

it’s a really nice place. garin was really nice and gave good service.

Amazing experience, love the atmosphere, Gary provided excellent service will definitely be coming back.

Noor and Hamza were very helpful at our stay, especially noor kept us updated all the way through

Tasty food and nice atmosphere. Gary was very helpful and the service was quick. Would go again!!

Great service, good music and a pleasant atmosphere. Will be returning. Gary did a great job serving us :)

Very friendly service, came for a birthday and Gary and Noor went above and beyond to provide the best service. Would come again and would recommend to a friend!

Went here for the first time but guys don’t bother it’s not worth it. Toilets were terrible and disgusting men’s and ladies me and my partner felt worse going in. The shisha arrived all taped and repaired with red electrical tape lols. Hot drinks were shocking and soo cold and the deserts were still half frozen couldn’t even be bothered to defrost properly. Service levels were ok but everything else is definetly a big NO NO - u guys need to step it up and match the quality with your decor and social media image. Soo many other better shisha lounges around stay away.

We had the pleasure to be served by noor and hamza . Their hospitality made us feel welcomed and definitely visiting back from Oxford again . Shisha was amazing as well as food 10/10

It was a really great experience. The food was good and the service was really great. Aatif was really amazing .

Amazing food, amazing environment and Atif was providing us with amazing service.

The service I had from here, was great thanks to Noor. I would come back again, because of the service. Thanks Noor

Noor was exceptional, she’s always attentive and gives good recommendations. I would really recommend their shisha, always come back for it.

#attif good waiter, a asset to the place

Great place good vibe Garry helped us out so much deffo recomend

Gary and noor are absolute rockstars, they made my birthday experience exceptional. They were both super helpful and polite, they were eager to lend a helping hand. Shisha at this place is good.

I had a wonderful experience at Aura, where the atmosphere was warm and welcoming, and the food was both delicious and beautifully presented. What truly made the visit memorable was the exceptional service from Aatif, our waiter, who was friendly, attentive, and genuinely made us feel at home. His thoughtful recommendations and calm, professional manner added a personal touch that elevated the whole evening. Aura is definitely a place I’d recommend, and if you go, be sure to ask for Aatif—he’s fantastic.

Noor was very helpful with accommodating us, Gary made us a very good love 66 and frz smurf shisha. shout out to them overall food was good

Noor was the reason why the experience was great. Good service. Worth it.

Amazing service from noor lovely woman

Good experience, well served by noor.

Noor was fantastic, she was attentive friendly and recommended food and drinks that was delicious! She’s a credit to the team

One of the top spots for shisha in Birmingham – it’s definitely our go-to! The vibe is always great, and the staff are incredibly welcoming and easy to chat with. Big thanks to Noor as well – it’s always a delight when she’s looking after us!

Beautiful place. The staff are very polite and efficient with their service. The prices were also within reason and well worth the spend. Would 100% recommend!

I visited aura lounge birmingham for a birthday celebration. I can honestly say that they had one of the best customer services. Everyone was very attentive and polite. The food was great especially the chow mein and steak. I would definitely recommend and visit again.

Went there with my mates to chill but when we went in the girl at tills was very rude and arrogant towards us for no reason. Terrible staff!

The woman there on tills was very rude to me and very arrogant

I recently dined at Aura, and it was a fantastic experience. The food was flavorful, fresh, and beautifully plated every bite felt thoughtfully crafted. I highly recommend their signature dishes. The service was excellent too; the staff was polite, attentive, and made sure everything was just right. Aura strikes a perfect balance between great food and warm hospitality. Definitely a place worth revisiting!

Noor and Gary have us amazing service, quick and chatty, will definitely be back

Gary and everyone was very lovely to us excellent place

Hamza and Noor were lovely. Great service, lovely food, and lovely shisha. The place is beautiful as well. Would definitely recommend :)

I usually never write bad reviews but this place honestly doesn’t even deserve one star. The service was beyond atrocious and the food was worse. We ordered the sushi boat; a mixture of noodles and steak so spent a substantial amount so we could try a variety of food. We went for a birthday meal after the social media hype but we were left so disappointed which ruined our night. The staff do not care for your experience and when we said to staff that the sushi was freezing cold, they said it was supposed to be like that as if I have never had sushi before. The steak was the worst steak we’ve tasted and the ‘Aura chips’ are literally frozen steak chips. If you are reading this and contemplating to go to AURA, save your money and go elsewhere!

This place isn’t even worth 1 star! Absolutely waste of time and money! terrible food & customer service!!! Waited over an hour on food! Would’ve been easier to find a ghost as waiters were nowhere to be seen! Sushi was literally frozen ! Just don’t think about going

Food was excellent and Noor was very kind and pleasant to us.

I have my best time It was my first time in AURA and everything was fabulous the food the staff. My 10 stars 🌟 to Hamza

We were served by the lovely Hamzah, Aatif and Noor they made sure we were taken care of from beginning to end and my boyfriend had the best birthday surprise he could ask for. The Food was 10 and everything else with it

Noor was an excellent customer assistant and was very helpful in the service she provided

We had a great experience thanks to Hamza's outstanding service. He was incredibly professional and customer-oriented from the start. He took the time to listen to our preferences before recommending a mix of shisha flavors, and his suggestion turned out to be absolutely perfect. On top of that, he checked in with us twice to make sure everything was to our satisfaction, which we really appreciated. His attention to detail and dedication to customer satisfaction truly stood out. Highly recommend!

Amazing experience. This place has such a nice vibe and Noor especially was so nice to us and looking after everything. Definitely my go to place.

our server Hamza was amazing, we asked him for his suggestions and weren't disappointed, as always good servixe

The food the vibe and the atmosphere was lovely. Loved the service. All the waiters were sweet and helpful.

First time here and the service was amazing! Gary served us well and helped us through the services of Shisha. The food was tasty and great! Will be coming again :)

Beautiful restaurant with great service from Noor

Noor gave excellent service. Always love having shisha here

Great customer service from Noor and food was delicious!

Came for a bday visit fantastic food fantastic atmosphere Noor and Hamza was lovely made my bday super special

Amazing service from Ahmed 10/10 Would 100% go again

Ahmed has great customer service what great guy he needs a promotion and a pay rise asap

Noor was lovely! Great atmosphere, too

Me and my partner saw this place being advertised on TikTok, we came from Nottingham to dine here. We were welcomed by a very friendly, polite, professional and respectful waitress (didn’t catch her name but she was a young lady with glasses on her head) and unfortunately she didn’t serve us again - I believe if she had served us all night maybe our customer service experience here would of been overall a lot better. We were then sat and when it came to ordering our food, a young man approached us to take our order. He wasn’t so professional or respectful, his vibe was just off (Lets refer to him as waiter A). Just as a heads up for anyone considering of going they don’t serve original Coke, Coke zero nor Pepsi ext - its a brand called ICE. Another young waitress (again didn’t catch her name) brought our food out, she was a very awkward and shy person who did not speak one word to us or make any eye contact which made us feel extremely uncomfortable as we tried to interact with her but got nothing back. Not even a smile. We then asked another waiter (Waiter B) if he could kindly get us some plates and some salt and pepper, we waited around 15 minutes to receive this which we found odd and very poor. In the mean time we asked Waiter A if he could get us our plates instead cause we assumed Waiter B forgot, Waiter A then immediately after saying he would do this for us began speaking to an couple be hide us for 20-30 minutes. Waiter B came with our plates whilst Waiter A was still chatting away, we began to eat. Waiter A brought our plates and we told him we already received some, he didn’t even apologise for the extremely long delay. Whilst we was eating R&B feel good music was playing which was nice as this is the genre of music we like, however it was constantly disturb by the volume going from a mellow tone to overly loud (blasting through the speakers) every time they sang happy birthday to somebody. We wouldn’t of minded this if the volume stayed at the same level throughout but it was to much disturbance after a while. I think this place has potential, it was freezing throughout, they’re waitresses and waiters need way more training as they lack customer service and basic people skills bad (all expect the young lady who greeted and seated us). As well it would be nice if eating and shisha was kept separate, as not everyone enjoys smoke or the smell of shisha surrounding them whilst eating. Unfortunately our experience was not it and we wasn’t satisfied, overall we would recommend some dishes we ate (not all) but not recommended this place for atmosphere or customer service.

Quick service, good vibes, food was lovely. Staff were very polite and nice our waiter was Noor who was lovely.

Good vibes, good service, food was really good. Was served by Noor who was really welcoming and lovely.

Came here last night for my partners birthday meal. After seeing all the hype on social media and how they’ve made the place look I thought this would be the place to be. We walked in and it was quiet but Sundays can be quiet so no discrimination against that. But due to it being quiet you would think the staff would be more inclined to be interactive especially when you’ve just had to customers walk in. The table service was more like ghost service. I even tried waving down one of the waiters as I am on crutches and they still ignored me after two of them looked in my direction. We were sat down for more than 10 minutes and nothing. Again if it was busy I would’ve been a little bit more patient but I wasn’t the only one losing my patience, so was my partner. The only nice part was being greeted but that was short lived after we got handed sticky ripped menus and sat at a table that hasn’t been cleaned. From someone who has worked a lot in these industries when it’s quiet I know these things would be done. So my question is what on earth were you boys (staff) even doing? Because there was a whole lot of standing and just on phones and checking on the customers that had already paid. I mean you didn’t even say anything when we walked past you to leave. Just horrendous service and behaviour. DO BETTER!

Celebrated my daughter’s 16th bday at Aura, the place is very aesthetic, service from the staff is 10/10 especially from Mutahir who made sure everything went smoothly. Great service from him!!! The food was delivered hot and well presented too.

Latif and Ahmed. Impeccable customer service

This place was amazing, especially the staff Noor and his colleague helped us throughout our stay 😇

Noor thank you so much and thank you to the team for making my friends birthday special

Exceptional service by Ahmad, who was extremely helpful. Food taste great, highly recommend!

Noor served us and he was great. Great place and good vibes

Noor is so lovely and the food is soooo good

We originally booked a different place in Birmingham but that’s another story. We ended up calling Aura at last minute to see if they could accommodate for the 4 of us (friends birthday and Iftar) they was very pleasant on the phone telling us to come when we like and we will get seated. On arrival the staff were cheerful and helpful. The decor was insane and so Aesthetically Pleasing. We got told to chose where we would like to sit so we went to the booths at the back with the service being quick and affective. We ordered a mixture of mains and starters and also had a shisha pipe between us. From start to finish it was all great! Thank you for accommodating us and we will be back again on our next Birmingham visit! Mashallah

Service 100 with noor Tgank u bro see u again

Amazing food and ambience. Huzaifa was of great help, it was a friend's surprize birthday and the entire team did a great job making it special. Highly recommended

Noor provided great service, she was very helpful and kind..

Fabulous place amazing service given by #Noor She so lovely and caring

Noor is a good employee apparently

Noor was very polite and extremely helpful! 10/10 service

It was a great experience. Everything from food to cake to sheesha was perfect. Ambiance and staff, all par the expectations. A special thanks and shoutout to Huzaifa brother, he not only guided us with the perfect choice of meal courses but also served to the best of representation of Aura’s hospitality and customer service. Highly recommended Halal food place in Birmingham.

Hamza was a great person and his staff was great to do deal with and the food was really nice and delicious

A special shoutout to Noor and Garry, who went above and beyond to ensure we had the best time. Noor was incredibly attentive, recommending some amazing shisha flavors that were smooth and rich in taste. Garry made sure our drinks were always topped up and even suggested some delicious cocktails that paired perfectly with our shisha. Their friendly and professional service truly made the evening unforgettable.

I went there for the first time last night. At first, it seemed like a nice place. However, when we placed our order, we had to wait a long time. We waited about 20 minutes just to get a simple charcoal replacement! But for the girls, the staff responded quickly and were always around them. I don’t think it’s right to treat customers differently. I even told the staff to put lit charcoal on the hookah, but they used unlit charcoal instead! We wouldn’t recommend anyone to go there, and we won’t be going back either.

Noor was great. Amazing customer service.

Noor was helpful and friendly. She provided great service. would defo come again

Nope was lovely excellent service thanks

Noor was an amazing host, she was friendly and kind and made the whole experience better. Would defo come again.

Noor was incredibly lovely and gave good recommendations for shisha. Would defo come again.

Raekwon has a great customer service. He attended to us well.

Had a great meal tonight. Noor and Ahmed provided great customer service

Noor was splendid along with Ahmed, would highly recommend this restaurant

Lovely customer service from Noor and Ahmed. Food was delicious

Great service from Gary. Attentive and serviable. Would recommend.

Food and atmosphere is really nice. Gary provided great service and was lovely!!

Ahmad was amazing his customer service was very pleasant and he helped throughout our time here