Club Aspire Lounge in Hillingdon

Galina was the perfect waitress.

Pleasant but busy, Excellent service

Cramped lounge with I uncomfortable seating . If you arrive early your boarding pass is confiscated so you don’t overstay your welcome A complete waste of money .We paid £84 and it was no better than a service area on the M 1 . Don’t do it . Find a restaurant instead

Terrific facility. Food and drink were acceptable - reasonable range but hot food could have been warmer in temperature One of the outstanding features was how tirelessly the staff who cleared the tables worked - especially one particular woman whose name I don’t know - dark hair tied back in a ponytail - she kept the tables and seating area perfect clean for the two hours whilst we were there

Not good. Got in free using priority pass had 1 drink and left. Asked for 2 vodka lime and sodas and was told “we have no lime…and we have no ice”. Buffet really bad. Very busy feeling. Toilets awful and no lock on the door. We went to a restaurant in the airport instead

The food had great vegan options and was delicious. Half way through my meal I was asked to move to a be seater table. I was at a 2 seater with plenty of open tables, 3 next to me were open and I was asked to move. Unacceptable.

The food and coffee were truly disappointing.

This is just incredibly poor value for money. The food is very poor. Order a gin and tonic and you'll be shocked at the budget brand rubbish served. The food selection is awful, truly dreadful. Another review suggests the best thing is the cheese and crackers. If you wanted to find a standard bearer for Rip Off Britain, this could be the exact place you're looking for. This place embarrasses Heathrow and the UK. The lounge in Madrid sets the standard.... I am astonished anyone could rate this place as anything other than terrible

Galina was awesome! Great bartender

Galina is exceptional at bartending. Provided service with no hiccups. Well done. Furthermore, club aspire let me take a look around before having to pay which I do believe is excellent transparency. Would recommend over No. 1 lounge.

As I sit here I remember the last time And then we said NEVER again Food cheap and no taste Coffee machine awful no options for coffee that people actually want Juices from concentrate horrible Don't waste your money Better places to eat in terminal

The manager Taylor was very creative and helpful, she was able to accommodate our early access. The bartender Galina was very friendly! As a Delta Platinum member, you get a glass of complimentary bubble!

When I and my wife just had about an hour with us to spare before taking our connecting flight, and the waiting time to enter the lounge, as told to us, was about 40 to 45 minutes, we had no choice but to go elsewhere. In my opinion, either Club Aspire should expand or curtail their membership, else they will keep on increasing the number of their dissatisfied customers. I am giving an extra star for the politeness of the person at the counter.

The kindness and attentiveness of receptionist was outstanding. The fact that you are so attentive to allergies is a plus. Thanks food was delicious and healthy.

Sorry excuse of a lounge. Limited food options and even less sweet (only some cheap mini muffins). Coffee not good. The only thing it has is fast internet and some comfortable seating. Otherwise a waste of money.

Pre booked. Thought it might be a nice experience. It was an experience: cold food that tasted very NHS. The salad bar has a poor choice and the cake section was a chewy doughy flapjack and a dry mini muffin. It was a complete waste of money. Very disappointing.

Galina was amazing and very hospitable

Very disappointed with the whole experience, lounge did not describe the venue, cafeteria would be better. The (unisex) toilets were dirty and obviously not regularly maintained (no toilet paper). Having used airport lounges at Luton and Stansted, this was not great and would have been happier saving the cost and using the concourse to eat and drink.

Galina was very friendly and attentive during my stay

Galina gave especially great service

Amazing lounge. Joao and Shawn provided us with stellar customer service- we were greeted with such warmth and enthusiasm by them both. Shawn brought us some drinks and made us feel right at home. Joao led us to a spacious table with a great view. Great hospitality all around. Food was phenomenal too

Galina was a delightful bar tender!

Shawn was sweet and informed me of changing the keg of beer and poured a fresh one with a smile

Joao is the bartender and he absolutely fabulous. So warm and friendly and made our experience 1000x better!! Go to this lounge and ask for him’

Joao was excellent as always. Fantastic service and very polite. All the staff should learn from Joao!

Got access to this lounge through Amex. Best one I’ve tried in Terminal 3 by far. Staff are friendly, usually a good choice of places to sit, views of the planes. Pretty damn good! And the barman Joao is really friendly. Great selection of spirits to choose from. Have only ever eaten breakfast here but it’s been the best out of all the lounges by far.

Galina is amazing at bar and service. Very patient in listening. Bikramjeet such a great personality. Guides you well. Manu does her job very well. Maintain hygiene and cleanliness, superb.

Honestly, this lounge requires pre-booking for a fee of £6 (only london has such a thing)but when you get there, the food is really poor. (Apart from breakfast) You're basically left with limited vegetarian options and barely anything sweet. They also charge extra for certain drinks and proper food, as they offer an alternative paid menu to compensate for the subpar options provided. Unless you simply want to sit in a comfortable waiting room for your flight, I think you're better off using any of Heathrow's restaurants (even the ones that offer discounts on your bill with your Priority Pass).

This one is slightly worse than the No 1 lounge next door. The place feels like your local Wetherspoons, cramped with people just getting drunk. Food is equally bad as next door - I think it's the same caterer. I wouldn't pay to get in here.

Manu was a friendly and efficient bar tender made a lovely Bloody Mary! Thank you

Pleasant, adequate, very friendly

Manu was great!! Thanks for the awesome service!!

Even though the app says that you don't need a reservation, when we got there we were denied entry because we didn't have a reservation, which costs $5. Dishonest attitude towards customers.

The receptionist was clueless, he thinks he is, he didn't accept the digital Master Black card, I gave him a Visa voucher and he said I couldn't enter, the Visa website gave me the voucher (code). There were 2 people and two sizes, I saw people entering without a reservation, I will never go back to this VIP room.

Comparing to other lounges we have visited this one was the worst. We had to sign up for a waiting list, after 15 minutes we were seated at a dirty table. The food was tasteless and there was little choice. Power sockets are available but unfortunately not in the area we were seated. Massive disappointment, not worth the price.

Vikram was excellent. Food & Drinks options were reasonable Seating was excellent if you sit in the right location. Some seatings were very tight though. Felt like a seating for group of 4 was assigned to 2 groups of 2. We got such one to start with, but later on request Vikram switched us to a more comfortable one.

The staff are brilliant, hard working yet take the time to ensure you get the best out of the lounge. Big shout out to Filipa for making my drink exactly how I like it.

It was over booked when we arrived. The had run out of beer and ice. Rude and unfriendly staff. Rushed out before it had even closed. Don't waste your money!!!

Prebook - kind of nonsense. No good food options, toilets are just few, seating is limited not comfy. I would just avoid this.

Not worth the money. Food selection is limited, not enough truly relaxing and comfortable chairs. Yes, it is quieter than the terminal and the views are nice but not that amazing. The staff was very nice. Would not buy again.

They only had Moretti Beer (Italian) on tap and an IPA in cans. No British beer. There was hummus, a mediocre salad and a good curry. Only two not so nice unisex toilets.

Food was actually terrible.Boiled rice with a variety of terrible toppings. We chose the green bean with chicken which was better than the pulled pork in tomato and pepper sauce which was rank. The cutlery was dirty as well as the plates and the staff all had that fook off look on their faces. Don’t waste your money as it is a waste. Pay more and get a better quality of everything. Won’t be back.

DONT WASTE YOUR MONEY...Food is unbelievably terrible...disgusting chicken & Broccoli sauce, only one veggie option butternut squash kinda stew or watery tomato sause pulled pork, only Rice no chips etc. There is a few salad items, but potatoe salad so rock hard, it would bounce off the floor if fell of your plate. Cheese and crackers are best. No childrens food menu at all....such a bad menu & bad service.. Only sweet/ pudding on offer items is supermarket mince pies and a dry pancake. If you dont like either...your screwed. Cant believe we paid £65 for two people for here, we could have bought a lovely large quality breakfast in one of the restaurants outside such as a Wetherspoon etc. Will never book Aspire area again. Blonde hair host with glasses walking around is quite rude to so many people, she spoke to the bar staff terrible, i noticed on four occasions she was rude with passengers. One guy at the bar wanted a prosecco for his wife, she pushed past everyone queuing ahead of the barmaid stating you pay extra charge £6. All the passengers in line where surprised by her attitude. As a business owner myself and been in hospitality, i feel she is not the best person suited for this role. Management, senior cook or Chef, if you are reading your reviews regular, do something fast to upgrade your quality & menu choices of the food on offer, as it stands today, 27/12/24, the food was disgraceful & unacceptable for the price charged. .At least one thing is for sure, having unlimited alcohol, it will make your horrible food taste much better.

Shower room is not working plus they charge you extra to come early. Also they charge you by departure time not boarding time.

It’s an insult, they fake being busy , food is horrible.

The food was tasty and there was a wide range of drinks that we made use of. The facilities were clean and staff very friendly. Laura who was working the front of house was exceptional and went above and beyond to ensure that our experience lives up to the billing.

It is an Ok lounge. Food spread is good as compared to what they charge.

Very unprofessional behavior by Amarjeet food only yogurt and crescent available in vegetarian choice for breakfast. More than 12 tables showing reserve sign people are waiting. I am inside lounge waiting for them to call me as they ask me to leave the table. I had to took my stuff and start waiting.

Don't waste your money. £70 for two gets you access to a small, cramped, claustrophobic, noisy & smelly "lounge". No room, kids everywhere, cheap food (breakfast quality better at a Spoons), juices from a machine, even coffee & tea FROM A MACHINE. Just grotty & not a nice place to be. Save your money & enjoy the far nicer far more spacious & far better departure lounge. Thank you Nero for a decent coffee.

A small lounge, limited food options. You have ask the what you can have and what you have to pay. Requesting a £3 tip.

Excellent service, all the staff are very friendly, especially BIKRAMJEET was very friendly and patient at all times!!

Pretty impressed with this lounge. Fairly relaxed vibe, decent food, I enjoyed the salad selection with hummus. The coffee was good and the rocky road was delicious. Nice bar area with friendly staff and good red wine, would happily visit again.

The buffet food was half empty. The food I had to pay for was inedible. The Aspire Lounge was far too crowded for anyone to sit and be at rest. It was a horrible experience. Delta will be getting a call from me so I can get my guest pass back.

Great place to unwind before your flight

Get there just to be turned away. Moreover, after seeing that the lounge is not even at medium capacity. It is outrageous. “Please, if you don’t are a Delta member or pre booked (at an extra cost) you have to make a line outside and waiting line is around 30 minutes”. Not worth it at all.

The only thing passable is the atmosphere, although it is too small. The food is very bad and without variety, like the drinks, the staff's attention is quite deplorable, without desire. And to complete it, the bathroom without toilet paper. They leave it on top of the sink, instead of leaving it in its place. A waste. Only what can be seen in the photos. IF YOU CAN, GO ELSEWHERE, DON'T SPEND PASSES IN THIS LOUNGE.

Seats were comfortable, coffee was ok, but very limited selection of food, with everything being upcharges. Granted the food that was there was fine, just limited. Arriving mid morning we’d expect breakfast foods (eggs, bacon, etc) but none such were available. If breakfast service had ended that unfortunately wasn’t documented anywhere obvious? Perhaps we were just there too late in the day, but still. Coffee machines were out of milk, there were only single pastries rather than a variety. Way too expensive for what is offered. Staff seemed less than friendly, which was Glad I expensed this as a work trip because it’s definitely not worth the charge otherwise.

The food for vegetarians is poor! Not many options!

All food cold and very limited. Absolutely rammed inside having to share tables not a relaxing experience

Galina is an amazing barmaid, always attentive and remembers her customers - a really nice service before our holiday!

Was really crowded and the space was not enough for so many people. At the app from LoungeKey it shows that you can take a shower, but they wanted to charge me 20 pounds. The girl from the entrance was very rude. Food looked not so good. We entered through LoungeKey, but would never pay for it.

The food was very nice but not much choice on the free menu, you can opt to pay for other hot dishes. Galina serving at the bar is polite, friendly and extremely efficient. Thank you for looking after us.

Excellent lounge service fantastic waiter Olivier was very attentive and nothing was too much trouble. Would definitely visit again 👍

Horrible food, rude staff, try to cut you off after having 3 half pints, Paid £40 would not reccomend.

Jose at bar very attentive, pours a great wine.

Just want to thank Galina for providing great service during our stay at the lounge.

Service was top drawer, all the facilities were clean, staff were friendly and very efficient. A special shout out to Merlyn, she was super helpful and extremely personable Thankyou

It was a pleasant experience in T3 and particularly Galina offered outstanding service at the bar.

Was a good visit. Galina was amazing and wanted to thank her especially for her great service.

Merlyn is a very gracious and helpful host!! With a beautiful smile. Also very friendly and professional and made us feel very welcome

Courteous staff, the waiter takes drink orders at the table. Not much going on at 6 a.m., so highly recommended at this time.

Food was good. Hospitality was great. Everyone was great, specially Merlyn. She was extremely friendly and accommodating. It was great interacting with everyone and all the people working here were professional.

Perfect service! Joao, kind and wonderful service thank you!

Staff are good, but food and ambience is very poor! Won’t be booking Aspire lounge again.

Less crowded lounge. Soup and hummus were delicious.

Good place to eat something and wait for your flight

Jessica served me today at the bar and the service was great! Comfy and nice ambiance.

I’ve been so stressed, Galina had a lovely smile on her face and was so empathetic, asked me if I was ok 🙏🏽

Galina was excellent and made our experience a lovely start to the holiday

I was friendly received by reception, Cleaning team and by the Bartender Galina (always smiling and serving with efficiency). Congrats to Club Aspire Lounge team.

Galena on the bar was amazing 🤩. Fantastic cheerful service

Galina asked me to give her five stars, so here it is…!

Atmosphere was lovely, had a great view with my glass of Prosecco, however does need a bigger capacity but other then that had a rememberable experience and would defentily come visit again!! staff were helpful and lovely, thank you to Jessica for being very professional and great communication with things I needed assistance on :)

Women at the door is extremely rude - this morning!!! I would like to put in a formal complaint

Food variety for breakfast is small and not too tasty Had high expectation and was disappointed…

Joao and Galina were excellent.

Great service and Joao was always professional in keeping the area clean and tidy

Joao’s service was great! Good lounge for a quick 2 hour stop.

The lounge was clean and the staff was great, especially Joao, he was very attentive and helpful! Joao always checked to make sure we had drinks or needed anything else.

Service from Joao was great, a lovely warm welcome and a genuine smile.

I had nice experience at the Club Aspire Launge at Heathrow T3, and pleased by nice staff especially Ms.Galina, would definitely like to visit in future

Enjoyed the experience overall with special thanks to Galina for her kind service and courteous attitude

Galina was incredibly professional, kind and attentive. Wonderful customer service from start to end. Thankyou Galina!

Galina went above and beyond for us making our experience really good

Galena was on the taps and making sure the beer was flowing. Great food and service, would reccomend

Worth a visit for Galina service on the bar

Been to many of the airport lounges this is definitely my top 5. My server Galina was very attentive, she knew my order before i would even ask. Amazing service would definitely recommend

Small and sad looking, a bit like the whole of Terminal 3. One warm vegetarian option only and no desserts whatsoever apart from a tiny sugary brownie

We were greeted with free drinks, food was great and Manu was a great waiter!

Long line for bathroom use. Breakfast menu was ok, but could be better.