Club Aspire Lounge in Hillingdon

Pretty impressed with this lounge. Fairly relaxed vibe, decent food, I enjoyed the salad selection with hummus. The coffee was good and the rocky road was delicious. Nice bar area with friendly staff and good red wine, would happily visit again.

Great place to unwind before your flight

The buffet food was half empty. The food I had to pay for was inedible. The Aspire Lounge was far too crowded for anyone to sit and be at rest. It was a horrible experience. Delta will be getting a call from me so I can get my guest pass back.

Get there just to be turned away. Moreover, after seeing that the lounge is not even at medium capacity. It is outrageous. “Please, if you don’t are a Delta member or pre booked (at an extra cost) you have to make a line outside and waiting line is around 30 minutes”. Not worth it at all.

The only thing passable is the atmosphere, although it is too small. The food is very bad and without variety, like the drinks, the staff's attention is quite deplorable, without desire. And to complete it, the bathroom without toilet paper. They leave it on top of the sink, instead of leaving it in its place. A waste. Only what can be seen in the photos. IF YOU CAN, GO ELSEWHERE, DON'T SPEND PASSES IN THIS LOUNGE.

Seats were comfortable, coffee was ok, but very limited selection of food, with everything being upcharges. Granted the food that was there was fine, just limited. Arriving mid morning we’d expect breakfast foods (eggs, bacon, etc) but none such were available. If breakfast service had ended that unfortunately wasn’t documented anywhere obvious? Perhaps we were just there too late in the day, but still. Coffee machines were out of milk, there were only single pastries rather than a variety. Way too expensive for what is offered. Staff seemed less than friendly, which was Glad I expensed this as a work trip because it’s definitely not worth the charge otherwise.

All food cold and very limited. Absolutely rammed inside having to share tables not a relaxing experience

The food for vegetarians is poor! Not many options!

Galina is an amazing barmaid, always attentive and remembers her customers - a really nice service before our holiday!

Was really crowded and the space was not enough for so many people. At the app from LoungeKey it shows that you can take a shower, but they wanted to charge me 20 pounds. The girl from the entrance was very rude. Food looked not so good. We entered through LoungeKey, but would never pay for it.

The food was very nice but not much choice on the free menu, you can opt to pay for other hot dishes. Galina serving at the bar is polite, friendly and extremely efficient. Thank you for looking after us.

Excellent lounge service fantastic waiter Olivier was very attentive and nothing was too much trouble. Would definitely visit again 👍

Horrible food, rude staff, try to cut you off after having 3 half pints, Paid £40 would not reccomend.

Jose at bar very attentive, pours a great wine.

Just want to thank Galina for providing great service during our stay at the lounge.

Service was top drawer, all the facilities were clean, staff were friendly and very efficient. A special shout out to Merlyn, she was super helpful and extremely personable Thankyou

Was a good visit. Galina was amazing and wanted to thank her especially for her great service.

It was a pleasant experience in T3 and particularly Galina offered outstanding service at the bar.

Merlyn is a very gracious and helpful host!! With a beautiful smile. Also very friendly and professional and made us feel very welcome

Food was good. Hospitality was great. Everyone was great, specially Merlyn. She was extremely friendly and accommodating. It was great interacting with everyone and all the people working here were professional.

Courteous staff, the waiter takes drink orders at the table. Not much going on at 6 a.m., so highly recommended at this time.

Perfect service! Joao, kind and wonderful service thank you!

Staff are good, but food and ambience is very poor! Won’t be booking Aspire lounge again.

I’ve been so stressed, Galina had a lovely smile on her face and was so empathetic, asked me if I was ok 🙏🏽

Jessica served me today at the bar and the service was great! Comfy and nice ambiance.

Good place to eat something and wait for your flight

Less crowded lounge. Soup and hummus were delicious.

Galina was excellent and made our experience a lovely start to the holiday

I was friendly received by reception, Cleaning team and by the Bartender Galina (always smiling and serving with efficiency). Congrats to Club Aspire Lounge team.

Galena on the bar was amazing 🤩. Fantastic cheerful service

Galina asked me to give her five stars, so here it is…!

Atmosphere was lovely, had a great view with my glass of Prosecco, however does need a bigger capacity but other then that had a rememberable experience and would defentily come visit again!! staff were helpful and lovely, thank you to Jessica for being very professional and great communication with things I needed assistance on :)

Women at the door is extremely rude - this morning!!! I would like to put in a formal complaint

Food variety for breakfast is small and not too tasty Had high expectation and was disappointed…

Service from Joao was great, a lovely warm welcome and a genuine smile.

The lounge was clean and the staff was great, especially Joao, he was very attentive and helpful! Joao always checked to make sure we had drinks or needed anything else.

Enjoyed the experience overall with special thanks to Galina for her kind service and courteous attitude

I had nice experience at the Club Aspire Launge at Heathrow T3, and pleased by nice staff especially Ms.Galina, would definitely like to visit in future

Great service and Joao was always professional in keeping the area clean and tidy

Joao’s service was great! Good lounge for a quick 2 hour stop.

Joao and Galina were excellent.

Galina was incredibly professional, kind and attentive. Wonderful customer service from start to end. Thankyou Galina!

Been to many of the airport lounges this is definitely my top 5. My server Galina was very attentive, she knew my order before i would even ask. Amazing service would definitely recommend

Small and sad looking, a bit like the whole of Terminal 3. One warm vegetarian option only and no desserts whatsoever apart from a tiny sugary brownie

Galena was on the taps and making sure the beer was flowing. Great food and service, would reccomend

Galina went above and beyond for us making our experience really good

Worth a visit for Galina service on the bar

Jose is an absolute superstar, went above and beyond to make our experience memorable- Thank you !

Long line for bathroom use. Breakfast menu was ok, but could be better.

We were greeted with free drinks, food was great and Manu was a great waiter!

The site was small, cramped understaffed, busy and contained a surprisingly small range of amenities, food and drinks choices. Your staff were trying their very best but were clearly stretched. I have used multiple airport lounges across the globe and this one was truly disappointing. Whilst I appreciate that terminal 3 itself is quite dated, this should not be used as an excuse not to upgrade. Furthermore I have used other lounges in this terminal all of which have met or gone beyond with their services and offerings. It is possible to get better it is possible to be better so please consider upgrading. I will pass this feedback to Priority Pass too, I feel that I have wasted a substantial amount of money.

Disappointing experience as I paid in advance and they still refused my right to entry while I had confirmations. It was a wrong tick of pass which they made fuss and refused. Have complaints to No 1 Lounges customer service.

Too busy No charging points WiFi might as well not exist No comfy seating Loud people in quiet zone, staff ignoring it Had to pay extra for the smallest amount of sparkling wine in an aperol spritz to have the bartender stir it and take all of the fizz out Took 15 minutes to get served at bar Food was bland and barely any variety

Not a bad airport lounge. They were full when we first arrived but it was easy to be added to the waiting list. The lady at check-in suggested that the wait would be 30 minutes and it ended up being less than that. Good customer service from the staff.

The lounge was quite busy when we arrived, we signed up for waitlist and only waited for 10mins. The staff here are all very friendly and attentive, the lady brought us to our seat Galina is very nice and hard working:) Merlyn is great with her guests too, she assisted family with kids to find seats and very attentive to everyone’s enquiry. Pls convey our sincere gratitude to them!

After reading reviews , decided not to proceed with the booking. Flying on 27 with Virgin to India. Reviews matters ! Thanks to other travelers who took time to write about their services

Shawn and staff were accommodating, calm under pressure and professional. They offered exemplary customer service to all guests. Toilets unisex and shower not working. Food ok - small selection and serving area not matched with number of people in lounge.

Andrea and Alexandra were tremendous. It’s our anniversary trip and they really made the whole experience special. 5 stars to both of them!

Terrible experience. We went to the Aspire lounge and were told we couldn’t go in because we hadn’t pre-booked. So we went to the No.1 lounge instead. Our 6 month old baby was restless because she needed a feed. We stand in the No.1 lounge queue for 10 minutes only to be told by the staff that the system is down and they will only accept pre-bookings. Everyone else needs to go to the Aspire Lounge and they have let Aspire lounge know that a number of people are making their way there. All we wanted to do was feed and change our daughter - we asked if we could literally do that and then leave. We were told no, go to the Aspire lounge. So we make our way back in to the Aspire lounge and explain what has happened to the Sikh employee and he tells me that I have misunderstood and that he did not tell dragon pass members to come to the Aspire lounge. He calls no.1 lounge and apparently we need to join a waiting room so again I explained that they were only letting prebookings in because the system was down and they told everyone else to go to the Aspire lounge. Another Indian traveller comes in with the same story, another Chinese couple come in with the same story but the Sikh employee would not accept it. Again we said, can we please just feed and change our 6 month old daughter and we will leave - answer: no. But I could have accepted all of this but then his colleague (Eastern European guy, I think his name was Andryz or along those lines) butts in giving us attitude, speaking over us etc. in the end I lost my temper and left. Terrible customer service, terrible communication between the two lounges and disgraceful customer service. When families are travelling together, try to be accommodating especially given it was your systems that were broken.

The available food was not bad but also not really good. The place was very busy and looked somewhat run down.

Had a great visit was quiet and respectful. The bartender Galina was polite and had a wonderful smile to greet me everytime we went up to the bar.

The place is such a mess, the food is extremely basic and very little option, in fact all that was left was a few bread rolls and some stale noodles. To charge for this service is absolutely outrageous.

The food and drink were nice and the staff were polite. The bathrooms were a little dirty.

Wanted some breakfast as it was early hours in the morning. Eggs bacon hashbrown n bean, not much. 2 beers on tap n cheap spirits

This is the worst lounge I've ever visited around the world. Since business closes at 10 o'clock, cleaning begins after 9 o'clock. 22:15 Before boarding the plane, I couldn't rest and my mind became frantic. The food is not good either. The table is not cleaned after the guest leaves. If you ask them to clear the table, they only remove the dishes and do not wipe the table. Another employee told me that it was not his job and told me to find the employee who cleans the tables and ask him to do so. In general, the service is not good and you can't get enough rest. Lounge is not recommended

Galena at the bar was excellent 👍

Rude service, bad and old food. It can get even worse as there aren't even comfortable places to sit. Also, all the showers were broken.

Very pleasant. Galina and Plassey were very lovely hosts.

The Club Aspire is the worst airport lounge I have ever been in. It is small and too crowded. There is no recognition of my Delta Platinum or my Million Miler status. Having to pay for a burger that I should be enjoying in lounge H is an insult. The food is bland … even the peppery chili is bland in taste. There is also nothing available like a toothbrush or a comb. Shame on you and Shame on Delta for being associated with something of such poor quality.

Staff very pleasant and helpful. Very crowded and cramped. Watery coffee. Had to wait for hot food to be brought out.

Can i just say that Mona Lisa has been doing round after round cleaning the tables while we sat for the last hour with a smile. The staff are all amazing here, the food could be a little better interns of choice and it was continuosly topped up so it did not ruin our experience. Thank you Aspire lounge and the team.

Galina was fantastic - really appreciated her service. Would recommend.

Far too many people in the small lounge, plus screaming children. Nothing to say relaxed. The food was absolutely nothing special and not particularly good either. Price performance is very poor.

There was a lack of food options. And there was an uncharged for other selected items. Overall, nothing like other lounges I've been to. Additionally, the space is very small and furniture outdated.

Crowded lounge. Screaming children, a lounge that is far too small with too many people. The food was absolutely nothing special and the selection at the buffet wasn't that big either. The toilets are also not up to par for the price you pay.

No price-performance ratio. Way too crowded, way too small. Food is bad, little selection - even the upgrade menu was lousy. The toilets are dirty and the shower is broken. This has nothing to do with relaxation. The 200 euros for 4 people was an absolute bad investment.

Galina is great!!!!, lovely!!!!

Galena and all the staff were very welcoming. Every where clean and comfortable food selection was ok and drinks were varied

Very poor selection of food. No drinks menu. Just ok if you want to escape the hustle and bustle.

Galina is a friendly and attentive staff member. She’s quick to assist, professional, and always ensures guests feel welcome. Her warm attitude and dedication make the service experience exceptional.

From the moment we stepped in, an employee was "hunting" us and insisting where and how to seat, getting annoying, even harassing us, we preferred different seats. Apparently, it's a common behavior, as they were doing the same with other guests as well. While we were gone at the bar, they took the libery to grab out belongings and relocate them, which is so rude and prove a lack of respect for other's private property . The food i wouldn't recommend it not even to a dog. The toilets were dirty, smelly, full of dust. In 20 y of using lounges worldwide, i have never experienced such bad services nor low range, low quality "food". The drinks offer was poor as well, no regular pepsi nor mineral/sparkling water.

Much better than the Club Aspire lounge at terminal 5, which was packed with guests and unbearably hot.

This lounge is shit but Galina sure is lovely, warm, easy to talk to and keeps your drink full

Friendly staff, good cleaning, no wait. Veggie Thai curry was great! Good quality food. Would prefer a default Scotch other than Famous Grouse.

Very full and expensive to bring a guest. Yet they still tried to accommodate us. Thanks you! The barman was absolutely awesome! His name is Joao.

Superb service from Galina. Attentive and friendly

Pretty slow service.. one bar person dealing with idiots asking About drinks they obviously don't have. Not there fault but could have sorted 5 customers while these yanks decide. Better lounge around the corner for 4 quid more

Great lounge and service from the staff, João was particularly adept at making some absolutely fantastic bloody marys! Well recommended

Galina was very helpful and kind

Joao, was attending to the area we were seated. Very courteous and attentive. Very quick to clear our table and even vacuumed the floor when we’d finished eating. Nothing appears to be too much trouble for him.

Lounge can get busy, but the team work hard to keep it clean and ready for guests. Food station is refilled promptly, and bar team is attentive and friendly. Special shout out to Galina behind the bar, who was very welcoming and took very good care of us - all whilst doing lots of replenishments and bar maintenance. Queue for check in had less than 3 people ahead at around 11am, and we were seen promptly and had no problems finding a seat. Slightly obstructed view, but it is possible to see a few planes taxing very closely, which is novel. Slightly difficult to find, but if you head to the assistance area by Duty Free, they can point you in the right direction as it's just behind the double doors. Option to buy a la carte food as well, seems reasonably priced, but didn't try as quite a large selection available on the buffet so I can't comment on the menu itself. But overall, would recommend as seating is much more enjoyably than in main area outside of the lounge, small drinks selection (beer, wines, coffees/teas and soda/pop) and hot & cold food (English cooked/continental breakfast with switch to lunch options around 11.45am) included. Dedicated bathroom, which can get busy, but well maintained. Lovely treat to start a holiday or business journey, as saw many people working on laptops.

Galina was lovely and looked after us brilliantly

Takes so long to gain entrance to lounge, food basic, not enough staff. £26.00 too much

Galina was amazing . Thank you!

Great service from Joao, thank you

Galena was lovely , gracious and welcoming. Creating a very peaceful preflight experience.

Nice lounge with good food options, although limited. Shoutout to Galina for her great service at the bar :)

Excellent lounge experience. Galina at the bar was amazing and treated us really well

Good service and galina was good

Galena was very good in job and hospitality. Will come again soon. Thank you