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4.5

Based on 111 opinions finded in 1 websites

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Nº 29 in 263 in Crawley

Score
OpinionsNoteTripAdvisor1114.5

comment_iconOpinions

Very poor experience, nowhere to sit all tables were reserved, stale rolls on display and hot food looked dry unappealing. We got a coffee and a pastry which was stale and we then left. Very disappointed considering the cost which was supposed to be a treat to start our holiday Would never bother again

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loll99 . 2024-10-13

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Really poor lounge. Lounge was dirty staff were very loud and boisterous messing around and on their phones taking personal calls at the bar.

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Neil E . 2024-10-12

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Freezing cold food, end of breakfast I imagine nothing got replaced for 25 mins of being in there, yoghurts with granola on was stale , drinks served like you was a child, miserable staff, plates you was given was the size of a children’s plate, then chilli or red Thai curry got brought out, it smelt awful, then a bowl of salad which seen better days, overall none of us ate and we had 2 drinks each before we had to board totally disgusting !!!! Don’t waste your money

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sue . 2024-10-08

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What a breath of fresh air this lounge is. Lovely comfy seating. One of the loveliest bar ladies ever! A real asset to the team! Would return in heartbeat 💓

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Drainy . 2024-10-06

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We were greeted by Natalie on the lounge reception, who at 6AM was a breath of fresh air, she had us in the lounge within a couple of minutes after checking us in, the variety of cooked and continental breakfast fare was ample, with a good selection of beverages to compliment the food. Demo worked tirelessly to clear tables, keeping the lounge looking fresh even tho it was more or less at capacity for the duration of our stay. Tristan kept the bar area neat and tidy and always had a smile whilst serving you. All in all a very pleasant experience, great value for money and somewhere we will definitely use again Thanks

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Nicola S . 2024-09-28

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Lounge opened at 4 AM and we were among the first of the lots that day. Amazing spread and toppings for breakfast- their pancake machine is very cute and amusing :) coffee is surprisingly good for a machine disposed one. Staff have been quite warm and courteous. 5/5!

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Amulya M . 2024-04-24

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Lovely greeting, great food and a relaxed atmosphere. Good range of items for every taste. No cider unfortunately but was offered an alternative.

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SkodaGP . 2024-04-23

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Good choice of breakfast items . Managed to get in without having pre booked using Priority pass. Staff were very helpful .

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Claire S . 2024-04-21

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Great, quiet and relaxing, food ok Staff were great You can eat as much as you like. It’s not very big so I would book if you can

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Sara H . 2024-04-20

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Excellent service,breakfast very good. Hot and cold selection full bar. Very clean a tidy staff very attentive. Toilets very clean. And a shower if needed

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Mike M . 2024-04-20

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Imran was very helpful and respectful, customer skills were above and beyond. He catered to all my needs with a very positive attitude

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Marsel S . 2024-04-18

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Good selection of food and drink. Delightful staff. Bright area with views over the airport everything clean and well organised

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jrbmaclachlan . 2024-04-18

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Imran was very helpful and attentive. He kept the lounge clean freed up tables after guests had left. The lounge was quiet and offered a wide variety of food and drinks.

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208cindyr . 2024-04-18

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Jackie and her team were so helpful and pleasant to interact with. The food was good and the environment was clean and well kept. Would highly recommend this lounge.

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TheBar73 . 2024-04-17

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Jackie and her team were exceptional in their customer service, they were attentive, professional and polite. We will certainly be back, and highly recommend Club Aspire.

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Matt R . 2024-04-17

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The lounge was lovely, so clean and cannot fault the service. Imran was amazing, very friendly and so helpful. The food was tasty & drinks cold with plenty of choice.

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Mary Ann K . 2024-04-13

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The breakfast was amazing, clean bathrooms, excellent hosts especially mr imran, very dutiful and kind. I slepttttttt

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Commodore OGA I . 2024-04-11

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The service was very good and the waiter Imran was friendly. We were there for breakfast and it was ok. I was particularly pleased with the healthy options

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Olivia L . 2024-04-11

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Waiter was very positive, he welcomed us cheerfully. I think, his name was imran but im not sure! the service and the lounge were a good experience, thanks to him!

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Lisa L . 2024-04-11

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Lovely pre flight Lounge experience. We met Louise on arrival who was extremely warm welcoming and showed us to our seats and pointed out all the food and drink points. Food laid out beautifully and plentiful with lots of options. Well worth the money in our opinion and very happy with our visit.

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Lou_NickGoTravellin_ . 2024-04-09

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Great breakfast and superb service! They got several different options for breakfast as well as excellent staff with outstanding customer service! 5 stars.

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Jacob S . 2024-04-09

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This Priority Pass lounge was my third choice after being unable to enter the full No. 1 Lounge and My lounge. My wife and I were able to enter immediately on a Wednesday noon visit. The lounge has several sections with different seating arrangements. There...

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TomFrymark . 2024-04-08

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Calm, bright and spacious lounge, well located. Imran was very attentive and cleared plates quickly and discreetly. Food was fresh and varied.

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Jill P . 2024-04-07

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Amazing visit, lovely lounge and staff were amazing. Imran was so helpful and nothing was to much trouble. Food was good and plentiful !

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Q1570AIroyc . 2024-04-07

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Imran was great very attentive, food was good and drinks were good. Would come again and also suitable for the family too

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Claire w . 2024-04-05

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Good breakfast. Omelette, beans. it sausage was to hot llFriendly staff behind the bar. Thanks to Imran for ensure our tables weee clean time after time

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AA A . 2024-04-05

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The team at the Aspire lounge was very helpful. Imran showed me to a quiet area to relax that I wouldn’t have found on my own, and was courteous and kind.

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Hunter F . 2024-04-05

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The lounge was very nice and they had good food. They had very helpful staff and Mr Imran was exceptionally as he served us.

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Imoudu A . 2024-04-05

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Food was very nice lounge was clean and tidy the service by Imran was fantastic good value for money will book up definitely again

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David B . 2024-04-03

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A fantastic spot for a chill out before our flight away from the hoards. Staff were amazing and the food and drinks were fabulous. Would thoroughly recommend and will definitely be doing it again.

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sallybrown68 . 2024-04-03

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We loved it. An oasis of calm amidst a very busy airport. Staff were fantastic and food and drink perfect. The best start to out holiday. Thank you.

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Andrew G . 2024-04-03

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Lovely lounge with a relaxed atmosphere, good food and great service from Imran who looked after us. Would definitely book again

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Lbrownn . 2024-04-03

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Fresh food and good service from Imran👍! I highly appreciated the green choises, with the houmus. Maybe some snacks like crisps?!

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Anders S . 2024-04-02

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Imran was very kind and helpful. Always ensure that we are okay. Thank you for what you do. Great experience from me and my son.

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Companion738721 . 2024-03-30

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I have eaten a decent full English breakfast, a big sausage sandwich, a croissant….had a smoothy, an orange juice, and a cup of tea. Had about 4 beers and a whiskey and coke. Taken some fruit for the flight and spent less than £30. Would...

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Alberto S . 2024-03-29

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Lovely easy morning to relax before the flight. Very clean. Good breakfast and lovely service, especially Mohammed!!

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Stephanie K . 2024-03-20

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Brilliant place, excellent choice of food and wonderful staff. So friendly and helpful. I cant recommend them enough, they make the airport stay, however shirt, very worthwhile. Thank you. Clive

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816clivet . 2024-03-19

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I was asked to sit anywhere when I got in , 20min later a lady from the team told me to get up as she wanted the sit for a family . I think this wasn't fair as everyone paid to get into the aspire. the family were white and as the only black person in the room this was racially motivated. This is the last time I use the service . if I wanted to just sit anywhere I would have sat at Nando's .

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Chris Garner A . 2024-03-19

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Good choices of breakfast and fresh juices/super smoothies(green and red). Proffesional friendley staff st bar and reception.. Area clean and toilet neat.

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Des H . 2024-03-14

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Excellent service and clean no matter how busy the team are. The team are attentive and have remembered from my numerous visits which are always a pleasure

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Mark M . 2024-03-11

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One of the nicest lounges I have been to. The staff were friendly and the food and drink choices were great. I would recommend

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Ellie B . 2024-03-11

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Visited with my wife whilst on our travels for our holiday. When we arrived to when we left the service was amazing! Not one complaint. Everyone was happy and happy to help. Smiles from every member of staff even though it was early morning. Food is simple but tasted amazing. Any never waiters longer more than 20 seconds for a drink. Clean pleasant and will defo be using again

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Ben G . 2024-03-10

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Excellent Lounge , good breakfast with a varied choice available. Buffet style food, Full English or Continental plus cereals and fruit. Calm atmosphere , lounge professionally managed by Jaquie

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Neil S . 2024-03-08

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A rather average airport lounge, with average food. Nice views and not too crowded. The highlight was the lady on the front door (7/3/24 @12pm trainee name badge), she was incredibly welcoming and friendly.

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brand999 . 2024-03-08

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Lovely small lounge with excellent choice of food and drinks. Sasha on reception was really friendly and helpful as well.

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457kellyt . 2024-02-19

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Herşey harika fakat telefonumu şarj edememek çok kötü çalışanlar ve yiyecek içeçekler gayet güzeldi tesekkürler...

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yfxasuf . 2024-02-17

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Muhammad wahaj was very welcoming and got us through to the lounge swiftly. Food and service excellent will be coming again

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749tiannah . 2024-02-17

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Great lounge. Not too busy with helpful staff. Plenty of choice of food and beverages. Would definitely visit again if flying from Gatwick.

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maxine2115 . 2024-02-14

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We used this lounge before a long haul flight to Cancun. Not the best lounge experience we have had. On arrival it was busy and we struggled to find a table. Once seated we had to ask for the table to be cleaned. The food was ok, not to the quality we have had with other lounges in Gatwick. Tea / Coffee / Soft Drinks unlimited. Restrictions on alcohol (3 drinks per person). The worst thing was the loud repetitive music and the kids running around. I swear they had the same music on repeat. We booked the lounge for a relaxing experience before flying, it was quieter in the terminal! We will stick to other lounges next time. You get what you pay for - cheap and cheerful!

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Sara_b_uk80 . 2023-12-10

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Food cold not filled up. Staff spent more time chatting with each other. Certainly not worth the money paid. We went evening time only previously used at breakfast.

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Nomad767887 . 2023-11-25

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A good self service lounge. Breakfast food was well stocked and there is a bit of a view. The sausages were good. There was a good virtual line system too.

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nanowanderers . 2023-10-21

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We had breakfast & lunch. Great choice if food & all superb. Lovely staff, it was my birthday trip, so they gave me a bottle of prosecco! Really comfy areas & quiet areas, enjoyed it in Aspire & would use it again

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LondonTeresa . 2023-10-12

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Used this lounge before an early morning flight. Quite small, but was not busy. Plenty of food to choose from and drinks served from the bar. Ideal for relaxing as the start of a holiday

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sarahanddarren . 2023-10-07

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Not great, basically a step up from breakfast in the Wetherspoons. There isnt much lounge like seating it's mostly normal tables and chairs. We were in there for just over 2 hours and the comfy seating was not free at all for us to move...

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514deanr . 2023-10-07

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Used a lounge for my first time ever on a recent trip with BA to Florida. As it was, clearing the dreaded security queue to get airside at LGW south took around 15 minutes so I was already pleasantly surprised by some UK efficiency. Now,...

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lemnerlad . 2023-09-29

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