Clifton Hotel Scarborough in Scarborough

We had 1hr to spare, so popped up for coffees & toasties! There were several staff there but we waited 3/4 hour & had to go so we couldn't get our lovely lunch ! Several of us were waiting this time as your staff seemed unable to make a coffee or hot chocolate ,What a state.I hope the other people complain .Not recommended

I have to say we visited today after using the escape room next door at 12.45 which is lunch time we were a group of 6 who wanted to eat food and drink cocktails. when we asked the staff had to ask the chef where we could sit which I thought was odd but we waited, the staff then said we could sit but not move the tables and there was 6 of us but we was offered to sit upstairs. when we went upstairs we weren't shown the room or where to go when we found it it was a games room none of the staff came and offered to move the games or bring cutlery or menus the staff didn't seem bothered if we were there or not, as for there attitude and lack of customer service we left so you lost all our custom when you could capitalise on the footfall from the escape room. anyway we were upset . I did message courtyard and they said they were busy which they weren't and we left before they could help us which wasn't true I tried to explain and they blocked me which is a good sign of customer service. It's a shame but all 6 of us felt the same leaving with no food or drink . We sadly won't be back

quite expensive for the frozen food they offer

GROSS! SAVE UR MONEY! We ordered three dishes from here and had a few bites and in the garbage it went! The ribs were massive no clue how ur supposed to share them! The Curry was like paper machet glue, and the chowmein was absolutely rank! What a shame as it wasn’t cheap! No clue how they have 3.7 rating family must be leaving them reviews! Photos attached

I can’t believe the service i have received. I ordered my food over 3 hours ago and it has still not come. me and other people that have put towards this takeaway have rang the establishment over 400 times (proof on phone app, do not call them they will not bother to pick up) we will have to go into the shop tomorrow to get a refund as the food never shoved up. have never been so disappointed in a takeaway as i have a diabetic friend who was relying on this food to maintain blood sugar levels. could not recommended this place whatsoever.