Clements in Belfast

Never had a bad experience here until served by a man working at the hot food counter. Incredibly rude and belligerent. Genuinely horrible guy don’t know why he’s working in hospitality with the attitude he has. Every customer is an adult and quite frankly very intelligent and he speaks down to them as if they’re stupid children. Decided against spending money here due to him and hope I never see him again!!!!

The clements coffee is a pleasant, comfortable and calm place, coffees and teas are good, lattes too 🫖☕️. The staff is friendly and helpful. I come regularly and this time I ordered the soup of the day 😋 with 2 slices of bread, it was good. It also has scones, croissants, sandwiches, paninis🥐🥞🥗🥪 Wifi is free and there are plenty of plug socket to charge your phone.

Good wee coffee shop. Very good ambience the tables are at a good distance. Which makes the interaction with your friend even better.

I really enjoyed the pancakes with bacon and maple syrup - excellent

Needed some coffee & tea this afternoon, so based on local recommendation, Clements was chosen out of the dozen or so on Botanic. And it was a good call. Coffee was excellent, they had a “Belfast Blend” of tea, and our baristas/waiter was excellent.

Closes at 8pm, used to be open much longer pre pandemic and better service and food options, prices now more expensive too. Now they will serve you at cash till instead of at the table.

Brilliant coffee, delicious food (bacon, brie and cranberry panini is amazing) and great service - special mention for my favourite Barista, Mara, great service and a lovely chat every time I see her ⭐

Horrible! Horrible! Myself and my sister called in here for breakfast. We were placing our order and the person at the till (dark hair tied up with an undercut style, glasses,very tall) was so impatient and rude to the point she rolled her eyes. Awful place! Waited ages for food which was not of great standard. We couldn't wait to get out of there the atmosphere was so uncomfortable. Never again!

Abysmal! One member of staff in particular has a boorish, aggressive attitude. When I was trying to order a breakfast he rolled his eyes and made ordering difficult with their butting in and rushed aggressive tone. I think this member of staff. Tall, glasses, very poor attitude, rude as hell, needs to take a course on delivering quality customer service. I wouldn’t go in to this establishment even if my mouth was as dry as the Sahara! The food was thrown at myself and my sister like we were pigs in a pen. Horrendous. Mediocre food at that. Sort your bolshi staff out. If they hate the job they shouldn’t be working with the public.

Food was great, although the person making the coffee had a foul attitude, everyone else was lovely but they continued to act as if ordering a coffee was a burden on their day. Made everyone feel a little uncomfortable.

This place has a nice atmosphere and the bakery bits look amazing. I had a scone and my partner had a millionaire's shortbread-type thing (which I ended up stealing) and it was delicious. Really liked this cafe, also they were playing good music which we appreciated!

Dropped into Clements this afternoon for a coffee. There were 3 staff members on, and not one of them took a table order during those 10 minutes. The 3 of them spent half that time chatting behind the counter, and then 2 of them spent the next five minutes chatting to a group outside the cafe. Got up & left after 10 minutes to get a coffee somewhere else. Woeful customer service.

I would visit Clements @ Queens most Saturdays as my son attends a class there. Can't fault the standard of hot drinks and tray bakes. Always plenty of staff on, they just don't seem to do much. Time and time again waitresses/waiters bring orders down to customers and completely ignore the tables besides which are covered in the plates and cups of previous customers. Not one of them would think of running a dust pan and brush around the floor. I was wearing flip flops on Saturday and I was really sorry that I was. The floor was disgusting. As I was leaving, the sea of crumbs on the floor and the used cups and plates on the tables 5 members of staff stood chatting behind the counter with no sense of pride in their workplace. Seriously!!!!!!

Went to Clements for a coffee with my friends, we had never been before but always thought it looked nice when passing so wanted to give it a try. On arrival I did not know it was table service as as I said I had not been before. The waitress at the till rudely told us it was table service as if we were stupid. The waitresses on the floor, in particularly the one who took our order and serviced us were lovely however, the one at the till who had an accent (I presume she was not from Belfast or Ireland as English seemed to be here second language) was unbelievably rude. My friends card was playing up and instead of taking the time to help to sort it out and show courtesy as she used another card she had an extremely obnoxious facial expression, pulling faces with impatience and demonstrating a terrible attitude. I understand she English was not her first language however, she has a very good grasp of the language and this does not excuse her facial expressions and body language. I have worked as a waitress before in which there have been problems with payment due to technically constantly playing up however I would have never dreamed to treat a customer like this. I don’t know about her but this is not the way I expect to be treated when going out for a coffee of which I am paying for. The atmosphere and coffee was nice however it was ruined by her awful customer service skills displayed at the end. I will certainly not return simply because of the possibility she may be working.

I used to love Clements, it was always my go to place for coffee but a few years back after bad experiences I turned my back and started going elsewhere. I revisited a few stores again recently and was saddened to see that the service was terrible and the coffee was nowhere near as good as it once was, it's like they phone it in now, it's no wonder the larger chains are destroying them. What I also find amusing is that they still come off with the same old cries of "support local" etc, being local is no excuse for bad service, seeing their stores close one by one, it's safe to say their days are numbered which is not a bad thing.

Bought sandwiches on various occasions in the MBC, Queens. Very rarely would you get a fresh one. I have complained numerous times and have been told by staff that they freeze their bread. The fillings are minimal. I have cut my mouth on the soft part of the bread on numerous occasions. For some reason the middle of the bread is like a heal. Try to steer clear. Use the centra or other sandwich outlet

What a great way to start the day excellent coffee and very nice breakfast. We had two x Clements breakfast, one x Clements Wheaton with eggs and one bagel with cream cheese and jam (never will eat bagels again without cream cheese and jam). Table service was bright and friendly. Obvious many regulars around. Our order taken quickly and served quickly too. Not that we felt rushed at all. The Clements Wheaton bread (more a loaf) was the winner. Really nutty and nice. Excellent coffee would definitely recommend this restaurant.

Went in for a coffee thoroughly enjoyed it. Convenient shop and there are more of them around I believe

Visited Clements Coffee House whilst on a short visit to Belfast. I do believe having walked around the city there are several Clements located in various streets. The Coffee and in particular the fruit scones were light and lovely. The shops are very reasonably priced and it makes a change to have a coffee away from one of the more famous high street brands - would certainly recommend to any visitor to Belfast.

If you want a quick snack and coffee then Clements is a good place to try. I came here a number of times during September and regardless of whether I chose tea or coffee it was good quality. The sausage rolls were also pleasing. At times the staff could be a little slow to pay attention but for the most part they were good and managed to get my orders out in reasonable time. My family have been coming to the various Clements places around Belfast for a number of years now. The menu seems not to change very much but customers come here knowing what they want and at lunch time the place is always well patronised. But whatever, the coffee is always great.

Regular customer here - though they have just closed and are moving to a new building on Elmwood Avenue as the SU building is being demolished. Great coffee - I always have filter when I can as it's good strong coffee and the sandwiches are good too, the Veggie Sausage Panini is a definite favourite! I've always had great service from the staff who are friendly, professional but also enjoy a bit of craic.

There's Clements all over Belfast which is great, you're never too far from one! The lattes are pretty nice, cappuccinos are a little stronger than a normal cappuccino from anywhere else though... Prices are reasonable and I haven't had a bad cup of coffee from here yet!! Definitely worth a visit! Staff are super friendly all the time!

Love it! Great atmosphere! Lovely waitor and great scones! I visit regularly and am never disappointed

What a sunny day. Walked down from Botanic Gardens and this looked like the best place to stop for a bite to eat and a peppermint tea. Good service. Nice atmosphere. Nice lunch. Happy customer

Friendly staff who are very attentive 😉, good selection of food, tomato & Brazil soup a must . Good Value for money .. and parking close by ..

I would like to share my previous experiences from your branch located on Royal avenue Belfast. I received terrible customer service from one of your workers (the only male who works in the store and a beard and tattoos, dark hair). I've been a customer...

Looks & feels like it's in a time warp - nothing has changed in years! Menus dog eared, WiFi password a secret, only if you ask. Limited choice of food, but what I had was ok & service ok too (although it wasn't very busy)....

This place looked very inviting so we went inside and sat at a table as the sign requested. There were only two or three other customers and staff served them, studiously ignoring us. They then disappeared leaving one person behind the counter keeping themselves busy...

El lugar se encuentra en una zona animada de cafeterías y restaurantes. Clements ofrece un ambiente muy agradable en donde...

Plesant staff. Yummy food. Shabby interior in need of refurisbment. Very busy hasnt changed since it opened.

Brought a group of 8 with learning disability for a coffee and the staff were just brilliant! Took the time needed and were so quick bringing the food out. Will definitely be back. Beautiful coffee too!

Stumbled across this by chance, a great coffee bar with proper homemade food and cakes. Feature a range of scones. Saturdays special was a Crunchie scone. Tea and coffee menus extensive. Scones fresh and massive. Clements was clean, and offered great personal service. Definitely will...

Called in last night at about 9.30pm for a pot of tea and a snack. The cafe looked busy and I approached the counter to order. Me 'Hi can I have...' Barista 'sit in or take away' Me 'can I get a pot of tea...

Went here last night for cuppa was most abrupt service ever ..place was really busy but the guy behind counter was so rude and sharp ..watched him throughout visit just snatch things of tables no please thank u throughout ... felt there more charisma at...

Nice cafe to visit, located among the student streets. Pleasant place to drop into. Can't bet a soft leather sofa seat with a tea

I visited the Ballyhackamore branch for a quick coffee and was very impressed with the ambience and warm welcome we received. There is table service and the staff were very pleasant and welcoming. The coffee shop is bright and vibrant and I particularly liked the...

Clements Botanic Ave used to be one of the best in the Clements family, however it has unfortunately deteriorated to a shabby, unfriendly, dirty, noisy den. On the up side, coffee is good, on the down side all the statements that made Clements the cafe...

I was staying in a nearby hotel and didn't want a cooked breakfast I found this lovely coffee shop were I had fresh toasted wheaten with butter and jam and a cup of coffee each day for £3.50. The shop was immaculate , the staff...

Met my 2 daughters for a pre Mother's Day coffee at Clements in Botanic Avenue. Simple order.. 2 coffees, a diet coke and a scone...but arrogant server did not bother to write it down. Got it wrong 4 times!!!! Before he was even back at...

This coffee shop does an amazing range of HUGE traybakes and snacks. I got hot chocolate, served in a bowl with cream, marshmallows and a flake - and it was delicious.

Tasty lunch for the second time in a month this afternoon at Clements. Table service is an excellent idea and the croque Monsieur is tasty and filling. Food arrived very quickly.

ahi no mas, buen lugar de encuentro esta cerca de la universidad las sopas del dia estan bien los cafe...

Have not spent much time in Cathedral Quarter. Tried this as wanted to have a snack rather than eat (and overpay!) on the ferry back over to Scotland. Food was excellent - toasted wheaten bread and a luscious scone (had run out of the daily...

Went to Clements Botanic 5th Jan for a morning coffee. Although the place was empty, after nearly a 10 min wait, I was forced to ask a member of the staff to take my order. The Cappuccino that arrived was lukewarm and anaemic, bearing no...

Close to Queens University, the Clements cafe offers good coffee and a varied selection of sandwiches and wraps and all at affordable prices. It attracts a mixed but mostly young crowd and the welcoming atmosphere has much to do with the friendly staff.

Buona scelta per una pausa pranzo nel vivace quartiere dell'Università. Croque monsieur saporito a prezzo modico (4 sterline)

Visited here with the intention of just having a Latte but ended up having a slice of cake as well which was delicious. Good place to meet up.

Lunch was needed in Ballyhackamore this Saturday so decided to try Clements cafe, it's ok, clean, good service, but the food was decidedly lack lustre, we both had soup and a panini, portions were mean to say the least, no bread, no salad, would we...

Meet a friend here every few months for lunch. Busy spot which is always a good sign. Excellent selection of sandwiches and pain is. Had the bacon and Brie which is a particular favourite. Very tasty. Coffee is always good. Staff very friendly. Pleasant spot...

We enjoyed an Americano and a decaf flat white The wheaten bread was indulgent, succulent and sweet This was a pleasant place for a quick bite As we rested and chatted on our seats

2 x (coffees and bagels) for nearly £13. I can't wrap my head around it. The place is nice, a lot of free WiFi users but that's overrated. I'll not be back

The multi coloured light panel adds pzazz to this already cool cafe with it's 'sink into' sofas and funky armchairs. Service is friendly and efficient, the staff are spot on and the coffee tastes great. If we hadn't planned to have lunch at Belfast's only...

Food and coffee excellent and staff very friendly at Ballyhackimore branch on the Newtonards road Belfast.

I enjoy coming here! Great coffee! Calm and accepting atmosphere. Funny staff even a cool etching on the bathroom mirror. What more could you want. Perfect for a quick bite and a coffee.

This is a nice place to have a cup of coffee and a piece of pastry. I am told it is an Irish chain. You sit down and a server takes your order. I had a coffee and scone; the scone was dry so the...

We like the location in the heart of the student village. I was able to get a coffee but as seems to be a normal practise they ran out of ice cream so my partner could not get a milk shake this happens a lot,...

Perfectly situated to the side of the City Hall this is a marvellous place to stop for a relaxing coffee.fantastic choice of scones and pastries and very friendly staff Well recommended. Great find

Excellent cafe and venue. Knocks the spots of Costa and Starbucks. Quality coffee and snacks. I selected from the wide range of enormous and tasty scones. Friendly table service. Comfy seats and an excellent view of city centre life through the large windows.

Great spot in the busy Botanic/University area of Belfast. Staff friendly. Cafe always clean, even during busy periods, staff maintain a great cafe. Great coffee. Food is of good standard but not freshly made on site. Recommend it!!!

The blonde waitress is soooooooooooooo friendly some of the guys really aren't and maybe need some customer service training but from working in a cafe myself I wouldn't be too hard on them. Love the coffee and love sitting watching the world go by. Most...

What a dreadful experience. The fumes from the smokers outside permeated the entire indoor eating area, after moving twice we just gave in as we wanted Earl Grey tea....no lemon available....and a snack. My friend ordered a toasted club sandwich....it was certainly not club, I...

Called in here during a visit to Belfast. Food was great and the cornflake cake was delicious! Friendly staff and we hit it at a fairly quiet time so it was nice and peaceful. Would recommend for a spot of lunch and a coffee

Recently moved to Belfast and I'm really not a fan of 'commercial' coffee places but I love love love clements! Coffee is great and love the fact they do move than just your average coffee place food. I'm going to be a regular

I go to Clements quite a lot, usually having the same thing! Sweet chilli chicken panini with a soup, plus tea and water! The staff are always really friendly in the botanic franchise and I highly recommend it to anyone looking for a quite bite...

Perfect attention to clients, truly religious about their coffee. Excellent babycinno too, not just the coffee. Clean toilet. Nice place to relax for a few minutes after lunch at the BBQ place next door.

frequent visitor to here, but unfortunately change of staff has changed the ambience of the coffee shop. Now you can go here and staff ignore you for up to 15-20 mins, whilst they chat between themselves, or with the taxi drivers who pop in to...

I have been going to Clements for at least 19 years. The Botanic ave branch has always been my favourite, and whenever I go back to Belfast I always meet everyone I know there. Always get the hot chocolate, and a sausage roll to be...

Always great to meet here and chill out with friends and colleagues. Great coffees and tempting pastries and cakes. No one ever tries to rush you. Really frequently staff.