Chozen Noodle in Elmbridge

As a family of 4 we have been eating here ever since it first opened including many extended family members and friends, group parties and family milestones have been celebrated here. The food has always been exceptional. However, last night 18th Oct 2024 we were presented with the bill whereby they added 20%VAT without warning or prior knowledge of this. As we were paying cash we had ordered based on this with a tip included for the staff. As a result the £120 cash I had didn’t cover the bill, let alone the tip which came to nearly £140 with the VAT added. The business owner refused to come and talk to us when we politely asked. A waitress explained that it was displayed on the back of the menu, and sure enough on the last page (which we didn’t order from) at the bottom it says all food and drinks are subject to 20%VAT to be added at the end, she added that their lawyer and accountant has said this is legal….well even if it is, they removed it immediately we paid in cash and left. The business is doomed if this is how they are treating loyal customers. It feels very sneaky, no transparency just out to squeeze as much money out of you as possible. If you’re adding 20% to everything just do that in the menu on all the items! They’ve just lost a whole lot of future custom. What a shame & a waste. Guessing people will revert back to Iro Sushi and Koroko. We on the other hand will be dining at the Japanese BBQ in East Molesey from now on. Ben

Top Japanese restaurant, from the start to the desert. We were in three and had two set menus, the beef the sea and extra baby octopus. All was great and abundant. Also the tea was good. The service and staff was very professional and friendly.

My kids love it! Our favourite take away! Super friendly service Always fresh and yummy. Best in the area!