Chopstix - Hanley in Stoke-on-Trent

Discusting rice was horrible chicken was ok but rice nasty then I was told couldnt accept vouchers from the chopstix app because they are a franchise nasty food wouldn't waste your money

everytime I have from here never let's me down my kids enjoy it aswell amazing food 😁

Definitely the best Asian food i have had in a long time, tried the bbq chicken im not usually a fan but it was delicious. would recommend.

Food was absolutely amazing and very filling for what you get. We ordered for the first time, will definitely be ordering again

Allways tasty and fresh food .

Great food, one my favourite eateries, great vegetarian options

Order hasn’t been delivered i paid for delivery and tipped id like a refund for £14

the food was amazing I will definitely be ordering again

The food wasn’t tasting the same like what I usually get I was disappointed

I love the food especially the rice I recommend 😋 👌

food was delivered very fast but quality was poor - vegetable noodles had about three measley slices of carrot and that's it (plus the box was half empty). way poorer quality than the in store visit I had the other week at the Newcastle branch, rather disappointing for the price

Cold upon arrival, ordered same as normal but instead of small chicken chunks, i received southern fried chicken with a table spoon of katsu curry sauce on. Disappointed

We had from here last night and got food poisoning never again

Put the prawns back on the menu.

Your now saying my order has been delivered when it hasn’t - GIVE ME MY MONEY BACK

driver couldn't understand english so when explained where locates he couldn't understand. therefore never received order. no point in ordering from them as driver can't understand simple directions

I can't comment on the food or the atmosphere. I ordered via just eat and 2 hours later... (after the delivery time kept getting postponed) I got fed up and hungry. So I cancelled my order. This was also a midweek order - I would expect longer waiting times on a Friday or Saturday. Very irritated and that's the first time I've ever had to do that for a just eat order. That's the first and last time I'll place an order here.

First time order and can’t fault food was lovely.

Thank you. Tasty food, very beautiful food packaging, containers. One problem, the food is not hot, but not cold, so it is acceptable. I recommend.

Amazing food with sides and drinks

First time order. Thought it was very tasty. Prompt delivery. They got me. Will order from again.

A Asian woman employee didn't understand my needs at all, then she told another Asian woman who she said seemed to be the manager, but she didn't understand my request either... service is very poor, unable to understand the customer' requests, when I left, they were still chatting at the front desk, without any intention of providing any service or solution for me... (Including they manager)....that is no wonder there were no customers when I entered the store... Hope the management can be strengthened..... Always used it before, but then it seems to have changed a lot of staff, the previous staff always understood my needs and helped, but now it's really horrible 👎🏻 Will definitely not go back, try going to Newcastle... There will be better service and lovely food...

Staff should be better trained in dealing with customers & able to understand basic English if on the front line serving customers

Food wasn’t Hot, but was warm. Enjoyed it. Portions were huge!

We used to go there and love their food; we still do; we love the beef, salt and pepper chicken, everything, but now they make it too spicy. We do not like it anymore because they are making their foods too spicy now.

worst food no flavour can get better in a hospital was honestly the worst food I've ever seen in my life

He took ages to deliver the food was cold

Food was amazing and the customer service is 10 out of 10 , value for money

still ok however, quality is going down down and down....

Took forever and came cold. Threw most of it in the bin

this order has not been delivered I would like a full refund including delivery charge and tip

Wow brilliant food and friendly people.

Food was not very nice at all! it was cold for a start, noodles were very bland, no flavour at all, the beef teriyaki only had 3 pieces of beef in, the chicken had alot of gristle in it, didnt eat alot of it. Wont order again.

the food was delicious could not fault it at all

I like the food at chopstix but I don't want to come to this location anymore because that Asian woman wearing a mask is always looking at her coworkers to see how much food they are giving people. I was also served by her and she counted the pieces of meat, 3 small pieces of meat and more rice. I don't come here to eat only rice! If I want to eat only rice, I will order only rice, no topping!! Her bad behavior makes me stop coming to this location!!!

The staff was very friendly and the food delicious. I simply wish there was a bit more space overall since it does feel a bit claustrophobic

Been here before. This visit meat portions were very small. All rice very little meat even for the medium box.

It was very good but asked for chinese chicken curry but they put teriyaki beef in instead but was still very nice

I liked the food, but not satisfied with the lack of meat!! Yesterday, I ordered the teriyaki meal, and did the same today. I paid almost £5 for extra teriyaki beef and got mainly gravy/sauce and a few pieces of beef. The chicken options are mostly flour drop!!

Lovely food, always arrives hot and tastey,100 % Would definitly recommend to order from this place, you wont be disapointed Thank you for the lovely meal! 👌🏽

everything was perfect definitely nit my last order from you

food was stone cold, had to heat it up in the microwave

Delivery driver turned off their location a street away from the house. The food was not delivered. Don't order from this location.

Great! Food was fresh and hot on arrival!

I couldn't believe how fast I got my meal it was really good it won't be the last meal I order I will certainly gave it again

Order did not even make it to me. Driver was recorded as arriving a street away then changed the status to delivered, never received the food. Not even a phone call, very disappointing

never had from here before, is really nice 👌

The food was very nice, only let down was it was not very hot when I received it.

Awful! Chicken balls were dry and rock hard. If thrown they could go through a window. The salt and pepper wedges were ridiculously salty, and also soggy. The spring rolls alright but they were tiny. And I mean tiny! Basically tasted like food you could buy from Iceland and bung in an oven. Delivery driver was at least friendly but on Just Eat you're unable to tip after you're food has been delivered, only before, which is mental! 2/10

Worst preparation.... I have ordered the family meal... The rice was not cooked fully. There too much of salt. The noodles not tasty too much sauce... The spring roll is not fresh enough. The staffs are so rude... Not responding for genuine request also. I have asked for the fork. The staffs hasn't responded and when we struggle to eat she never bothered. Same thing after 10min another members asked and she responded. These guys literally shoulwing the racism here. Which should be condemned. Better try other restaurants....

The last time we ordered, the rice was delicious, fresh, egg fried rice. The latest order, the rice was stale plain microwave rice, not even egg fried. You can't advertise egg fried rice if it isn't at all! Everything else was great quality and taste both times, comes very hot still and great portion size for cost.

The Asian girl who served me there yesterday was so stingy with the meat.The price for a tiny box is attrocious atleast get me more than 4 pieces of chicken.Her attitude was super rude as well.

Tried for first time. Very impressed.

dreadful, would never order again. food was cold, wrong items were sent, shocking service would highly not recommend!

I have been to lots of different chopstix locations and have been to this one a couple of times. Normally I never have a problem but today the food just wasn’t very nice. We went around 1pm, food was basically cold, noodles were mushy and tasted a bit chemically, I also had bbq chicken and caramel chicken which were ok but no where near as good as it normally is. My friend also had bbq chicken, caramel chicken and rice, she also felt the same way about her food. Ended up putting nearly my whole meal into the bin. My spring rolls and drink were fine. All of the toilets were out of order which seemed a bit strange. Staff looked miserable the whole time, didn’t see them smile at anyone for the whole time that I was there. Very disappointed as chopstix is normally one of my favourite places to eat. I have sent an email to you and still haven’t received any reply

I love chopstix, however the one here is something else. We asked for rice on it own but were told you can’t have that even though on the till is a sign saying noodles or rice box with no topping is £4.25. I couldn’t buy a 3rd drink and I truly have no idea why?! I had 2 boxes of noodles and 3 sides why on earth could I not buy a 3rd drink. I don’t know what is going on in here but the staff are clearly not working in a happy environment or they would be more helpful to paying customers. I hope all of the reviews are addressed it doesn’t seem like anything is changing at the moment.

I ordered off just eat and never got my order. There is no contact number to contact the restaurant so this had been a very pointless exercise and so I've been sitting here waiting for food I've paid for and never received

Helpful staff and delicious food. Very clean inside. Portion sizes reflect the prices and are just right ✅️

I have always personally ordered noodles with 3 topings. I always got 2-3 pieces of small chicken each. Today I decided to order 3x only topings + extra x15 Spring Rolls Sharer Box instead of noodles. Uber arrived and I got 3 small portions of chicken + only 5 spring rolls A portion cost 20gbp , and there was so much food that even my 12 year old daughter was still hungry afterwards. Not recommended, Chopstix in other cities highly recommended e.g. Newcastle-under-lyme , not in Hanley. Also delivery was late 20-30minutes

My food was late and also I ordered Spring Rolls Sharer Box (15) but received only 5

The food is absolutely outstanding 😁 I enjoyed it so much xx

Arrived to get my order on time, was sitting at top and wouldn't give me even though 5 staff could of given it me 2 man said that's not your order. 20 minutes later (food going cold) said I can't collect as need a code although I didn't need a code as was just eat order and no code given. another 10 minutes later I had food. By time got home was stone cold. Not happy at all

Arrived to get my order on time, was sitting at top and wouldn't give me even though 5 staff could of given it me 2 man said that's not your order. 20 minutes later (food going cold) said I can't collect as need a code although I didn't need a code as was just eat order and no code given. another 10 minutes later I had food. By time got home was stone cold. Not happy at all

Wasn't happy with my food order just been left on my front door step as he got into his car, but other than that the food was lovely

Awful every single time, never learn my lesson

always great food - driver helpful

chicken was lovely. Great delivery time. shame the rice was dry but besides that very nice.

It's not the first time when I'm eating here, however, it will definitely be the last time. My daughter got the noodles with chicken and potatoes and she couldn't reach the noodles when she started to eat as they were at the bottom. I went to the counter and asked for an empty box in order to separate the chicken and potatoes from the noodles so she would be able to eat her food. I was asked to pay £0.50 for the empty box and I found this disrespectful towards the customers which are spending money towards the food...for a customer who spent over £30 for food, I just can't get it. I appreciate it's their policy, however, for £0.50 they might lose even more customers. When I said to the other lady that this is ridiculous, another one come with a flyer to me where was written this 'rule'.

Good, but forgot both sets of spring rolls

My favourite place to eat when I come to Hanley, delicious food I always have the medium box with double salt and pepper chicken and some spring rolls on the side. Love it 😍

First time ordering food was amazing definitely will order again sometime

Customer service is so poorly. It seems like they will beat u up. Only one guy works there is nice otherwise…omg they won’t accept coupons. Nothing.

This is my new favorite place to go. The noodles are really tasty and they have a lot of different flavors to choose from.

Food was horrible won’t buy again sorry

Horrible place because of service provided by employees, they don't have attention to clients (employees talk each other in Chinese continue) I need to repeat 4 time my order because she talk to her colleagues continue and don't understand my request. I asked if I can scan my App Chopstix Membership and she told me that is not available in that place. She didn't ask me if I want my receipts and didn't provide one. Rude manners and very bed customers service. I will never come again for this horrible services. One more - 50% of their product in menu was unavailable to order. Please avoid this place. Hope some managers see and correct this big issues.

Absolutely incredible food arrived hot and it was amazing

Ordered for 12.30 in advance. Didn’t arrive till 12.45. Spring rolls freezing!

Staff were really rude and when I asked what there was to help understand they just pointed to a sign? No help at all

Was cold and tasteless did not taste salt and pepper and the rice was microwave rice

Quick delivery. The restaurant did call before delivery to advise the chicken balls were unavailable.

Ask for a Christmas menu, got charged for the wrong thing and when I told the classier about it, she said that she can't do nothing and I still have to pay.

Amazing food. It was so hot and tasty. Thank you so much for an enjoyable meal.

Delivery was 20 mins late = cold food

Food was cold the egg fried rice had the same texture as cardboard and the vegetable noodles taste like oxygen (nothing) there was no vegetables in my noodles. Ps I reciveced a piece of onion at the bottom of my vegetable noodles so there was somesort of vegetable in it.

First time trying chopstix and i was pleasantly suprised. Loved the food . Staff were friendly and very helpful . Will be coming back again

The hanley store is horrific compared to the other store. Staff stare you down and the food always tastes different at this store. They didn’t even have a scanner to scan my points and the food didn’t taste the same it was burnt. Would recommend the newcastle store but never going to the hanley one again. When i did tell them about the food being bad, they just said okay and didn’t do anything.

Food was on time . And was really nice definitely recommend ordering food from here

Fast food, simple menu, very good service eat and go 👍

one the worse experiences ever , ordered around 11 , been told will arrive around 11:30 , all good , checking the progress at 12 , says is been delivered but guess not , nope i wasn't delivered , i had to go to the store and get food myself , very bad very very bad .

Well chuffed with the service, staff at Hanley branch couldn't do enough for us definitely a 5 star's from me xx

Where is my order I spent so much and waited longer and never received anything

food tastes great and the ladies behind the counter were so so friendly, definitely coming back again 😊

Why ask a customer if they are sitting in or taking out to tell them they can’t eat in as they close in 30 minutes I wouldn’t have minded but people were eating in who had just ordered 5 minutes before us so I sat outside with my child. Newcastle-under-Lyme chopstix noodle bar has far better service and the staff are very helpful maybe Hanley staff need showing how it’s actually done 👍🏻 and to the worker who looked at my child once I said I was eating in and muttered something under your mask to tell the server I couldn’t eat in I saw what you did at least next time try not make it obvious even under that mask 😷

Food was 3 hours late. Wasnt the drivers fault. He was top

A nice and delicious food. Must try

Not bad for a quick daytime foodie treat, been a few times and not left any :-)

Waited over an hour for food to come. No number anywhere for me to ring restraunt Waste of money

Really love chopstix but was a bit meh in this one ...went in at 6 and they told us we wernt alowed to sit and eat as they were closing at 6.30 and vegetarian option was really limited x

Food is lovely 99% of the time, but upon this lne occasion my partner has hair in the potatoes they serve here. Another complaint is that the hanley branch is promoting the app and loyalty program but does not participate. If you arent participating do not promote the program.

food said delivered but it hasn't been