Chiquito - Hatfield in Welwyn Hatfield

Fantastic meal! Staff were amazing, nothing was too much trouble. We were a very large group (37 of us!) but Georgianna was so well organised that our meals came out swiftly - she was a total star 🌟

Enjoyed the meal but not the cost. Generally overpriced food due to ongoing offers which everyone can benefit from - except us !! A welcome from a young lady who offered excellent service throughout , the menu is comprehensive and the food met our expectation however when it came to the bill , I’m not even sure I was misled by the male waiter. It came to £52.70 , was told we couldn’t use our 25% off voucher nor could we use the free desserts voucher as we were using Tesco vouchers . Presented £26.50 of Tesco vouchers at 2:1 to cover the meal without a tip , only to be told that the vouchers didn’t cover drinks . We had a Diet Pepsi and a large glass of wine and yet after giving a 12.5% tip was charged £32.41. Somehow the meal cost me £58.91 ! The 25% voucher would have been £39:50 plus £6.60 tip would be £46.10 by my calculation . With Tesco voucher of £26.50 allowing for drinks of say £12 and tip of £6.60 - total £45.10 Haven’t received a review follow up directly so thought I would post to see what response I get.

Went out for dinner with the family. Lovely food and friendly service.

Food was fantastic from chef Jack as were the drinks and arrived in great time. Our waitress Daisy was incredible and looked after us well and made us feel very welcome, recommending the instagram page as well so we could see what the dishes looked like, couldn’t have asked for anything better!

The staff are very kind to people and they are very sweet to us ( including everybody ) overall they are really kind and sweet people and in my opinion their service is wonderful

Went back recently and was much better keep the good work up (:

Visited Prezzo for pre cinema meal. We visited at 7pm on a Saturday night so understandably it was quite busy. Initial impression was good. Upon entry we were seen to very quickly and shown to our table. The restaurant is nicely decorated, seating comfortable and it had a nice atmosphere. The menu is varied and should cater for most. The food was well presented/cooked and had nice flavours. The portion size is spot on. For pasta, it comes in a fairly big dish so initial thought is that it is not a very big portion, but being pasta it is filling so as you tuck in, the portion is spot on especially if you have a starter too. Price wise I have found Prezzo to be on the high side for what you get but they always seem to have offers on directly or through affiliations to bring the price down which then make it good value. Currently they have 25% off food usable 7 days a week. The service was very friendly especially the lady that offer the cheese, she interacts with the clients with friendly comments which is a nice touch and makes a big difference with the customer experience. We used our cutlery for starters and the friendly waiter brought out a new set with new napkins for our main. Service wise it is 5 stars. The staff are all friendly and hard working. Prezzo do not automatically add on a service charge so remember to tip. We had a wonderful meal and would definitely visit again. Recommended.

Me and my family went in there such good service felt so welcome especially because were from the travelling community we don’t get treated the best but the staff food everything was great there was a worker called Georgina she was so lovely and polite thanks for the great Sunday definitely will go back ♥️

Turned up last night with my mum having not booked, the manager fitted us in. We had interactions with all 3 staff working out front and they were all lovely. Food was delicious with a speedy service. There's a lot to be said for customer service and the staff here had it in bucket loads. Other restaurants could learn a lot from them. Thank you!

Came to celebrate my mums birthday. Staff was very welcoming and food from Danny, Luno and Ben was very delicious. Special thanks to Samara, Geo, Daisy, Charming and Janna for singing happy birthday for my mum it felt very special.

Mortadella and Mushroom pizza the best! Spinach Creste di Gallo so worth trying with chicken strips! 👌🤗

We’ve just tried Mortadella & Mushroom pizza - best pizza ever! We also had bolognese pasta and spinach pasta with chicken. The staff is just fantastic (especially Zuhayr and Charming)- so polite and helpful! Can’t recommend enough! It’s been such long time since we’ve had such a lovely lunch with our family!

Very good food and service. Highly recommend.

Good food for a high street chain. Better than Pizza Express. Plenty of space.

Family friendly restaurant with good pizzas

Wonderful dining experience. I'm a regular customer here. From my first visit I've been treated as a friend rather than just a customer. That's why I always come back!

First of all they don't take cash, so service gets 3 stars although the staff were great. I ordered spaghetti with crab which smelled bad and tasted so bad I couldn't eat it. The carbonara was nice and kids meals were fine. I wasn't charged for the meal I didn't eat and they were apologetic. Atmosphere, this was early evening so there wasn't one really. I wouldn't go back.

We had our second team dinner here this week, the last one was at Christmas. We came back because of the great service we had last time. This time we had some of our colleagues from off-shore and there had been issues in some of the venues we had looked at, finding food that covered everyone's dietary requirements. The team at Prezzo's were extremely helpful and accommodating to the whole team. Another great team night out,

Service was good ordering was easy food was lovely and very efficient

Sick joke putting meat on my vegan daughters pizza I wonder what they put in other people's food for a laugh absolutely disgraceful

Have always had a good experience visiting Pre.9 , all the servers are amazing and pleasant . The food is always amazing and the service too . This time I was hosted by Georgiana who was exceptional with remembering all the orders without writing it down and getting it perfectly at the table . Prezzo has a wonderful atmosphere and aesthetic. Would highly recommend it.

Georgiana surveyed the floor. It was a busy night, but the diners maintained a steady drone. Food was ordered and served efficiently. Empty glasses had disappeared silent and unseen. Indeed table 5 considered it: the best lift since "Oceans 11". Out of the corner of her eye there was movement. A huge 6 limbed thaag demon bounded between the tables, its tusks dancing in the soft light. She rose to her full height. This was HER shift. Her tattoos glowing with the dark magic of the Incas. Stealing a piece of soft pizza twist (agreed to be "divine") from a near by table Georgie flung it into one of the beast's eyes. The chilli sauce briefly burned until it licked it away. The lithe Amazonian now had it's full attention and charged mouth wide in her direction, colliding with a helium balloon which burst in contact with its teeth. It gasped in surprise then squeaked a roar - more surprise. It stumbled briefly but this was the opportunity that Georgiana was waiting for. She flick-flacked forward and caught its nose with back of her left heel, darting right before thumping her elbow in its ear. The thaag was in full retreat now, but tripped over the balloon cord, falling on its face. No time to fetch a steak or snap a table leg, she improvised by slamming one hundred and fifty seven individually wrapped wooden toothpicks into its back. Usually a demon would explode into dust as it fell back into the dark realm, but one hundred and fifty seven individual small wounds caused it to boil away. It was gone and the room safe again. Georgiana regained her smile and strode off towards the kitchen. Conversations restarted. We had Cheesecake, which was also nice. Good service. The end

Excellent service provided by Georgina with a smile . Food was ok

Daisy served me and my friends, she was very nice, patient and helpful. A true asset to the team. We all had the arrabbiata and it was great. Definitely recommend

During our recent visit, we received excellent customer service. However, we were disappointed with the quality of the food this time. We ordered Chicken Caesar Salad for £14, but it was not worth the price. The chicken was overcooked, with burnt bits on it. The lettuce was not properly cut, and it contained hard stems. Also, the sauce was too sour for our liking.

Really enjoyed my visit to Prezzo, would definitely visit again next time I’m in Hatfield!

Clean environment, excellent service, however most of the food is disappointing and tasteless.

Not bad. Always get a voucher to keep the price reasonable

A good meal, with very pleasant service by Daisy

I don't blame staff for my review, they were professional and attentive. The food was not what I would expect for Prezzo. It tasted ok but the quality and cost were not on par with other restaurants. £7.95 (might not be exact) for a mozzarella starter. It consisted of 4 square breaded cubes. That's almost £2 per piece! Not worth it. I ordered gluten free pizza. Tasted ok but was as thick as a piece of paper and was small enough to be a starter. Like I said not the staff to blame, they are there to support and deliver a product. Such a shame these places are going down hill and charging more than ever.

Great food, lovely atmosphere and all the staff work very hard and are very professional

Very posh, for an exquisite dining experience, atmosphere was very upbeat very unique,uphoric and classy the overall experience at the place is very creative and different from a captivating decorm

The best part was actually the service - the workers were very attentive and serves was swift. Also being very child-friendly was a plus. Food presented well, but nothing spectacular.

Nice place for pizza and pasta in Hatfield, and to use clubcard rewards to pay!

Good service and tasty food. The staff were helpful and very welcoming

Rude service, we had a valid voucher which they wouldn’t accept

Came here expecting a nice meal, left very disappointed. Presented well, but the actual meal was very small, too expensive for such a small portion, and absolutely no flavour!!! I'm so shocked as every other Italian place I've been too has been much more enjoyable than Prezzo. The buffalo mozzarella was plain, the dried up pasta source was plain, only a tiny hint of tomato. The worst part? When it was time to pay, the waiter said it was card only and the waiter who sat us down should've told us. He didn't! We were not told at all it was card only and we could only pay in cash. The two waiters who took payment were giving us awful looks and exchanging rude facial expressions with each other, incredibly unprofessional and just plain rude! Prezzo, train your staff better, and I advice those young servers to learn some respect and manners in general. The only nice part of the whole visit was the interior decor of the restaurant. I do not recommend at all unless you enjoy plain food and can bare with poor service.

Great staff and a nice place for a meal

Its above average.. good enough and well priced.. gluten free menu is much improved also

Manager was awfully rude and food was cold and looked like it had been frozen. Staff were lazy and so slow with the service. Extremely impolite too

A very nice meal. Thank you - a very friendly team, it does not go unnoticed, keep up great work. Food was lovely. Just a really nice local meal out. Thanks!

We waited too long for the food, for the dessert menu, for another drink! The food was fine, but the worst was the service! The young waitress seems to be blind! I tried to make visual contact with her several times , but she just kept ignoring us… it could have been a great experience with a more professional staff .

Honestly, I wouldn't ever recommend this place. We waited over an hour for the main in which it came cold. Upon stating it we again waited nearly an hour, and food wasn't even good. We didn't even have half of the food as I can't believe I'm saying this there was no taste what's so ever. I respect the manager for taking the mains off the bill. I don't understand why the wait time was so long when the restaurant was empty when we came.

Visited for the 1st time yesterday for dinner. I was a little surprised that a place as lovely has this wasn't packed out. The food was amazing. The service was extremely polite and welcoming, and the lady who looked after us was brilliant friendly polite and very professional, we are looking forward to our next visit

Visited for lunch Sunday about 2.30pm. Our waitress Victoria, gave first class service, cheerful and accommodating. Our compliments to the chef for such delicious food. Our group of 8 all agreed with the atmosphere, food and service was 10/10. I definitely highly recommend this Prezzo in the Galleria.

Called the restuarant to book a table at 9pm. The person on the phone reassured us that 9:30pm was last order. But when we turned up to the restaurant at 9pm, they said they were closing. What a joke. Ruined our evening plans!

Very nice stafff and amazing food

This is a great Prezzo, the service was amazing and the team were friendly and helpful.

Service was amazing! Like a top London restaurant! Also great food including good range of gluten free options for our daughter who has coeliac.

Food ok but no coffee from 9am as machine switched off and cant pay cash if you need change

Great meal on both Friday and Sunday night. Nice atmosphere and service was 10 out of 10. We go every time we are in Hatfield as group of sport friends and every time is exactly as expected 👏

Place looks great, I took the Mrs here for our anniversary. The food is pretty sub par however and a few of the waiting staff look very miserable and it gives a bad vibe. All that aside however it's nice I will say that much. Just won't be going here for major events again.

A great choice of mother's day treat from my sons. Free glass of gin and tonic offered on arrival too! Service was excellent and the meals were delicious. The staff are friendly and attentive and the meals were delivered quickly and hot! Would definitely recommend a visit.

PREZZ at Hatfield Good service,beautiful Pizza and staff friendly definitely recommend. See you again 👍

Food was fairly decent as was the service. But near £120 for 3 starters, 3 pizzas and 6 soft drinks........shockingly over priced.

Excellent Service from TRISHA, She is the best waitress I have ever seen, the food was so delicious. I would like to visit again.

The best Prezzo we have tried so far.

The sea-bass was not good at all, and the sticky toffee pudding had a unpleasant taste (too long in the microwave).

Just returned from having a decidedly average meal here. Firstly the service. We were shown to the table and given food menus but no drinks menu. When the waitress returned 5 minutes later we had to ask for one. We ordered food and drinks at the same time and the starters arrived quite quickly. Not so the drinks. I was just finishing my starter when the drinks finally arrived. As for the food, I had a calzone which was cooked well on one side but the dough on the other was raw, cold and the filling was Luke warm (the cheese hadn’t melted). I would have sent it back if there was a waitress to be seen! I have given two stars as the wife had a goats cheese pizza which she said was ok. Overall, the food was average, the service below par and the prices too high. Won’t be returning.

Enjoyed the ambient and the good food. Very busy environment.

We.are regular customers.We were extremely disappointed because of cleaning,Toilets rubbish.

Visited here for lunch whilst doing some Xmas shopping. Disappointed with the food on this occasion compared to our previous visits to other Prezzo’s. It is clearly batch cooked, frozen and microwaved to order (not overly surprised having worked in the industry). However the spag Bol very watery and hardly any meat bolognaise. Mostly a bowl of pasta. I can cook better at home. Bearing in mind I’m paying £15 for this….Sent back. Lasagne, not too bad. Again obvious had been fast heated from frozen. I’ve had a nicer one at another prezzo - was more fresh. Staff were friendly and changed our spag bol for a carbonara with apology and without fuss Service was quick. Shame to leave a low rating as we normally are very happy with this brand.

Great food swiftly served up, excellent service in a clean well appointed restaurant within the Galleria complex.

Neb the Manager very attentive as also lovely waitress. Food choice good. We had the antipasti board followed by king prawns with spaghetti and salmon and crab ravioli. The house wine excellent. Very accessible location. Highly recommend PS good for a shopping when you are there

After we spent 45 minutes to try and find a place to eat, prezzo welcomed us and the food was amazing. Very nice people working there. Always smiling and being helpful. Thank you.

We.are regular customers here but having visited today, we were extremely disappointed. The prices have gone up significantly from our last visit only a few weeks ago. £4 on a bottle of wine and £2-3 on the cost of a single course. The new Autumn menu is a bit of a let down, no garlic sharing bread and my favourite prawn and lobster ravioli no longer available. The quality of food and service was good though.

Excellent service, lovely atmosphere, proper Italian food - delicious. I would go there again.

Very good service, especially friendly to children

Good service, friendly to children

Food is OK. Its what you are expecting to be honest. It was bad food and it wasn't the best. It was busy about 8pn we went at 5pm and only 2 other tables had people on. Drinks were cold and food was hot. Will go again.

Staff rude, and not available to help Food dried up

The overall rating of 3.8 seems pretty low in my opinion. We had a great lunch today, the staff were all so friendly and the food was exactly what I would have expected from a Prezzo. Will visit again, thanks!

Amazing staff and level of customer service especially from Erica and Alexa who made our daughters impromptu birthday meal out a lovely special time and finished her day off perfectly

Food came very fast and staff are nice

A great prezzo with very friendly staff and a great interior, we were served by a lady called Tanya who was extremely helpful and had cool hair. Would recommend

Cozy atmosphere, wonderful food which included a vegan pepperoni pizza and excellent service from the staff, especially Zuhayr, with whom we had a great chat!

Amazing staff and very tasty pizza.If you like Italian food this is your place to enjoy.That was 3 years ago.Now food quality down grade a lot

I have tried to find place for five and two kids, and the manager was rude, and didn't want to serve us, not . Disappointed 🙁

The manager of this place is so welcoming, provides amazing service, which makes you feel like putting this place on top of your Italian favourites

Very friendly staff, great food,

Really nice lasagne, starter of garlic pizza bread with cheese very poor - £6.75 and only half a pizza size and hardly any cheese. Very good service, pleasant and professional.

Had a lovely afternoon here the food was lovely and the staff was so friendly will definitely be going back

Very nice a little pricey though especially as you don't always get plates

The meal was good value it was hot and on time friendly staff

Good food, excellent service, very friendly good welcome

1st time at Prezzos,Birthday treat for my grandson, we Loved the food and ambiance!

Service was unattentative, no check backs. Food although hot, was dry. Not what I usually expect from this restaurant as used to dine here regularly. And the to top it all, the "chef" used Henry the hoover, to hoover floor and then food preparation and service area surfaces. Was absolutely disgusted. Raised concerns with the duty manager her response was "I'm new, I will talk to him" Then chef was very loudly making is anger felt, all be it in a language I didn't understand. Also emailed Prezzos using the QR code, shodnt have bothered as they clearly don't read their "feedback" Will not be returning anytime soon.

Lovely food and service from the staff at this branch at the Galleria in Hatfield. All the food and drinks were delicious. Staff were attentive to our needs and facilities were great. I was surprised just how big the large Pepperoni was. Totally worth it! Recommended!

The staff were all very nice but I found the pizza very damp. It seemed quite soggy and I basically had to roll it up to eat, other than that it was quite good but messy

Good food good service staff pleasant and helpful

Shocking service and I will take this further! Refused to sit a party of 12 even though we stated we will sit on separate tables. The ladies there were rolling their eyes to each other and really I have never come across such shocking service in my life! The fact prezzo has seating outside the restaurant but apparently there is no licence for food or drink outside?! Slightly odd to have seating on outside if it’s just for show. We walked to pizza express across the galleria and they served us straight away with no issues at all. For a restaurant as quiet like prezzo galleria no wonder why!

We had a really good meal.We had starters and main course . Coffee to finish.We were served by Alexa who was very good and paid attention to service.Great service.Enjoyed our meals.

Really nice food and excellent service, and I do mean excellent. The staff couldn't have been nicer. It's ruddy expensive though 😂

Nice atmosphere,friendly staff but food was average, i had the seabass which was not fresh, no flavour,and basically could have cooked it at home.My wife had the salad and my sister had the lasagne.The chef or chefs have to do much better, order fresher for people to return.I'd only come back if there was nowhere else to go.sorry

Lovely Prawn and salmon risotto. Attentive service.

Nice food but the staff completely ignored us and we had to try and flag them down for around twenty minutes after we'd actually finished eating to even get the bill.

Food was tasty and service was good

I went here about 3 years ago and had an awful experience. I am glad to say I went there yesterday and it has totally changed. The staff were friendly and happy and tge food was lovely. Definitely won't wait 3 years to go here again.

Avoid at all costs. Rude waitressing team. The manager was arrogant and I overheard him make a racial remark toward one of the staff. Truly disgusting. Not to mention the food was cold in the centre and bland, as if it had just been microwaved. Ew!

Food arrived stone cold. Food an hour and 30 mins late. Called to ask for compensation, no manager available and no compensation offered. Extremely disappointing and even the cold food was awful and bland.