Chiquito in Newport

My birthday today was very welcomed by Eric who is an extensional member of your team so helpful so welcoming thank you a credit to your company

We came today for a birthday , no tacos on the menu disappointing . The food was bland in flavour although cooked well. Eric our server was brilliant and helpful answered all our queries and whilst we didn't complain we asked about the changes to menu and flavours which he was very helpful with

Not as good value as it used to be. Portions smaller and prices higher.

Food nice and staff Eric was very good

Casual Tex-Mex dining in this well known chain of restaurants. The usual fare of chicken, beef, pork and halloumi served with fries, rice, tacos and wraps. All tasty and well presented. Busy on a Saturday night, unsurprisingly, but the staff were friendly and the wait times were fine. Tepid fries the only niggle but a filling and enjoyable experience.

Always fantastic service and great food!

Dean was extremely observant and kind during our meal here, a throughly pleasant experience

Dean was fab, very attentive and gave us friendly fun service! Despite it being busy, food came quickly and piping hot. Would highly recommend and can’t wait to come again 😁 We also took advantage of the 50% off deal currently running and it was the cherry on top!

Lovely visit with the granddaughter, staff were fantastic. Provided everything we needed. Food was great as usual 👍

Lovely food and reasonably priced, can’t go wrong with a chiquito’s

Excellent and most enjoyable lunch at Metrocentre Chiquitos. Lovely food and looked after very well by Ella our server. We will back to this restaurant again very soon.

Very friendly staff are very helpful and food is lovely

Very nice overall experience. Service was brilliant, very welcoming and lively; our server was Emily, and she made our experience all the more better.

The meal I had was delicious. Lovely atmosphere, amazing food and brilliant staff. Emily (I think her name was) was so lovely and a real gem, really enjoyed the visit here

Food was excellent as usual, server Emily was amazing, so friendly and helpful and couldn’t have done more to improve our experience.

Food and drinks took a while to come. the waitress was serving other tables when we asked for drinks she served other tables first before going to get them. Food was quite good, did take a while to come.

First time trying and definitely the last, service was good but the food was a big let down. Had the burrito, extremely bland, the lack of flavour was so disappointing

I came in for lunch with my daughter. We were served by Ian the manager and he made it soo much easier so thank you

Not as good as it used to be slimey chicken awful pulled pork but really grim and unsanitary that they wipe the table town then wipe the seats with the same cloth..

Food was amazing would highly recommend the ultimate fajita!

The staff coped admirably with the amount of people, nice to see the manager running tables aswell, spot on food, can't moan

We come here today for an enchilada with beef chilli and we got just rice and beans , no beef and bread not cooked properly still soft and soggy.

Fantastic service, asked for the loaded nachos with all the toppings in separate bowls, as the children don’t like it all mixed, and it was no bother.

Wow! What a difference since the change of ownership, we vowed that we wouldn't go back after our last experience but when we heard about the take over we thought we see what was what and I tell you what, the change is good, the food is fresher, the flavours are there and theirs a taste of authenticity, I went with the hit wing and chicken tacos with loads chicken and chorizo fries, the hot wings blew my head off with heat but the flavour was so good I kept eating them, the tacos were soft shell 3 bite wonders and they were so juicy and delicious and finally the loaded fries, absolutely superb, the sauces and toppings were perfectly balanced and full of flavour, my wife got the Mexican steak which was cooked to perfection with a nice sear and rare cook, it looked amazing and tasted better, really glad we gave it chance and definitely will be back

A lovely meal in Chiquitos at the Metro Centre.Everything you would expect from Chiquitos and the service was very good, friendly and efficient.

Very good food . Nic looking interior. Staff is very kind.

The food didn’t take too long to come and was filling and delicious. Was pleasantly surprised with the spice of the beef chilli. The biscoff filled churros were rich, decadent, fresh and flavourful. The ambiance was pleasant and unique and staff were friendly and quick.

Really enjoyed our meal with the family. Great service and food. 10/10

Hayley gave fantastic service and she deserves a pay rise. Also whoever put Mark Ambor on the playlist slays

Server was super fast, friendly smiley service, food was fab as usual

Really enjoyed. Was comfortable and exceeded expectations . Good value. Had steaks and were done to perfection. Staff pleasant and welcoming.

Lovely food, decent portions and a nice 20% blue light discount!

We use this restaurant all the time and it’s always an absolute pleasure. I think it must be very well managed as it doesn’t matter who attends to our table they’re always courteous and accommodating and excellent on dietary requirements and allergens. Our server last night was Vilius who was spot on with customer service even though the group I was with was larger than normal and we had a few dietary issues that needed to be catered for. I hope this review goes some way to recognising his outstanding commitment to keeping us all happy.

We haven't been to the metro centre in years and we haven't been to Chiquito in about 20 years. My husband suggested it and I had said no way as in my head it was not my thing. I have to say, it was very nice. Service was excellent with very friendly staff. We shared nachos to start which were delicious. I had sea bass, which I didn't expect on the menu and it was very good. Kids choice was fine. I'm not a huge fan of chain restaurants, things like.. the menus are a bit sticky and it's very cliche with the decor but we all enjoyed ourselves a lot. What a lovely surprise!

Delicious food. Fast service from Vilius. Reasonably priced. Daughter loved the Mexican hats.

The server Hayley was very friendly and was and amazing server!

everything was amazing but there was no churros which was the main reason we went to this restaurant over surrounding ones

Amazing food as always, chiquito doesn’t disappoint.

Very good, would definitely come again, Hayley was amazing!

Very nice meal. Waitress Kacie was very helpful and pleasant. Food only marked down to 4/5 as lettuce wraps weren't as described on menu ? beans used instead of cheese and pico de gallo and no notification of this.

Eric served us on an extremely busy period. Excellent service - kept us informed and was always there when we needed him. 11/10 for Eric :)

Staff were very friendly and helpful. Will definitely visit again

We have got a beautiful setting & some pleasant meals but I swear that the service do seem hard worked when I saw them taking breaks & having meals

Members of staff were great with us and really made my kids feel comfortable throughout our visit

Susan was amazing, lovely lady and food was very nice also

Really enjoyed our meal. Service food and atmosphere great. We haven’t been for many years but will definitely be back soon.

Really nice food and quick service would come back again.

Our server Shannon was so lovely really enjoyed the food

Food was good server was nice and friendly (shannon) and was very attentive and speedy

Shannon was very helpful and gave us great service advising on spice levels and our food was perfect! Thanks Shannon! X

Emily was amazing!! So friendly and helpful

Lovely service from Shannon on a very busy evening

Rebecca was lovely. Very attentive and friendly.

Very friendly staff and amazing food

Attentive and good was delicious

Vilius was lush. Very friendly snd welcoming.

Vilius was great service very nice and welcoming.

Great service and food amazing with large portions much better than the last time i visited 5+years ago

Awesome comfort food for any one with any mood

We had very good service by Villus top man

Lovely service Kacy was friendly and very nice

As always great service with a smile from Vilius

Villius served us. Quick and great service. Really helpful. Delicious food

Great food. Unfortunately my kids are complaining of food comas. It was that good!

We had the best time, the ambience is perfect. The food was delicious and very filling. I felt like I was in Mexico with my Sombrero hat! Thank you Eric for the exceptional service. Will be back!

The Latvian chap who was our waiter for the evening was extremely pleasant and helpful, a credit to the restaurant.

Always love it here! Always great staff.

Food was delicious as always. Service is always great and with a smile! One of our favourite places to come for food!

Called in for lunch, great service and excellent food. Fajita was to die for and steak was cooked to perfection. Will come again.

5th Aug, delicious chicken and chorizo loaded fries and soft tacos, service by Rebecca impeccable, welcome by hayley fab as always, we are remembered like old friends.

Very tasty meal. Also very friendly staff. Our server today was Rebecca and she seemed to be everywhere I turned when needing something. 🌟🌟🌟🌟🌟

Food was fantastic and so was the service. Excellent all round. Would highly recommend!

Our server Eric was great , very friendly and helpful.

Hayley was great at Metrocentre Chiquitos. Great service and made us feel very welcome!

Hayley was great at the metro centre she made us feel very welcome and customer service was fantastic.

Absolute disgrace manager ian had our 7 year old daughter crying after we had been sat for 20 minutes after the manager had took our drinks order they eventually gave them to us after my husband complained to then be told by IAN the manager that we hadnt waited 20 minutes we had waited 15 minutes i said sorry the sake of 5 minutes not that it makes much difference still my daughter of 7 years old was crying we eventually received our starters after 45 mins whilst the manager was still stood arguing with us we stood up and left absolute disgrace staff are also rude when trying to place your order. AVOID IF YOU CAN TOTALLY DISGUSTING

Food and drinks beautiful, tasted good quality. 100% recommend and great value!

very delicious food. friendly attentive waiters. I can only recommend it to everyone.

Drinks and food are amazing everything was cooked to perfection and tasted amazing well worth the money also reasonably priced definitely come here again staff were also really attentive and well mannered

Hayley is a credit to the company always very friendly and helpful food always 10/10

Title: Disappointing Experience at Chiquito I recently visited Chiquito and had an incredibly disappointing experience, marred by poor service from both the manager and the servers. Upon our arrival, we kindly requested a table change, but the manager's body language and facial expressions clearly showed opposition to this simple request. It was an uncomfortable and unwelcoming start to our evening. From the moment we sat down, we were neglected. No servers came to take our order, and despite numerous attempts to get their attention, we were continuously ignored. It was baffling to see servers either standing around or attending to other tables, yet none bothered to approach us. One server finally came over but only to tell us that our friend had already asked for service, which was incorrect. When he asked if our drink orders had been taken and we replied "no," he seemed disinterested and walked away. This added to our frustration as it was evident that there were plenty of free servers who could have easily taken our order. When I requested to speak to the manager, she offered to take our order instead. However, the damage was already done. Her intervention came too late, and her initial attitude had already set a negative tone for our evening. Overall, the experience at Chiquito was disappointing and ruined our evening. The staff, from the manager to the servers, demonstrated a lack of friendliness and professionalism. I sincerely hope that the staff undergoes training in customer service to ensure that future patrons do not endure the same unpleasant experience.

I visited on Tuesday morning with my grandparents, we were served by Hayley Forster and I’ve got to say she was absolutely lovely such a kind and friendly member of the team. We had a lovely chat and coffee and I’m looking forward to returning very soon.

Emily was our server tonight, lovely, friendly face, attentive and worked her socks off!!

Haven't been to Chiquitos for many years. I was very pleased to see it had not changed a bit. Great atmosphere, great service and beautiful food. Highly recommended

Just had dinner here this evening at the metro centre branch Lovely service from the young guy that took care of the both of us this evening. Starter and main courses were wonderfully presented, and tasted lush. Great service between each course, nothing to much trouble Would recommend you pop in

Really nice food. The steak was cooked just how I wanted it and the fries and salad all tasted fresh. Service was fast and very friendly. The only thing that let them down was the the young waitress who showed me to my table. She approached me with her arms folded with a 'can't be bothered attitude' and walked me to my table still with her arms folded.

So it's 12.30pm, you've shopped and you want decent, fresh food. Look no further than Chiquitos. Excellent choice of main courses, personally love a fajita so this was my go to. Sizzling steak, peppers and onions, with a side of guacamole, soured cream, salsa and grated cheese. I went for the volcano sauce for dipping, very spicy. Excellent service, clean restaurant and good value. Exactly what you want when you're out and about. 👍👍👍👍

Having always loved and visited many chiquitos we though we would try the metrocenre it was lovely food would give the kitchen and bar staff 5 stars although the server we had gave us our bill and she had added a £9.63 gratuity tip on for herself with no option to say no to this. I am very annoyed at this!!

Even though the portion is small, the halloumi fries here are so delicious it’s a joke. There’s a lot to choose from the menu too so it’s good to come here if you’re a picky eater. Prices are average, pretty much the same as any other restaurant. The staff here are friendly and the wait for food wasn’t long when I went so that’s always great.

Horrible never comming here again staff are rude food tastes like sweat and sick and toilets are dirty

Very nice food wish I could get more wraps 3 is definitely not enough for me

Had the deep fried Burito, very large and tasty, however, the Wife had Chicken Fajita, and it was just flame grilled, no spice or anything, and don't know what was going on with the Salsa!

Lunch time visit. The food was great, although I am biased as I love Mexican food. The staff were great and popped over regularly.

Went here for lunch and ordered habanero prawns and beef tacos. Prawns were delicious but I was served pulled pork tacos and not beef, tasted nice nonetheless

I've ate here twice. The first time the food was really great, service was quick and there was a lovely atmosphere. Second time sadly I had the complete opposite experience and the music was actual torture, what happened to instrumental Mexican stuff? I'd maybe try again but it seems to be hit or miss and being AuDHD I just couldn't bring myself to return if the music is generic supermarket capital fm stuff, just makes me feel like grating my eyeballs out

Pretty average. The food was reasonably good. No real complaints. The service was really slow. Staff seemed freidnly enough but it was a quiet day and there was loads of staff on but it still took for ever to get anyone's attention or wait for them the take an order. I'd come back but only if I had plenty of time

Family of 4 attended chiquitos midweek so it was quiet, no hats 😕 which is one of the reasons my daughter loves to go, got one of the orders wrong, declined to sing happy birthday and the churros where the worst I've ever had, no caramel sauce and the chocolate sauce was awful wasn't worth the money I paid for it and 2 of the 4 have had sickness and diarrhoea afterwards, I dont think we will being eating in their again anytime soon 😕😕😕

Average food quality and taste for the price, wouldn't return. Was quite busy but service still very slow, no asking if we needed fresh drinks and that sort of thing.

Make sure you ask for the lunch menu between 12-3 during the week. There is no mention of it and they don’t give it to you unless you ask which I think is really wrong. Overall food is okay but regular prices are way too expensive

Fantastic food and drinks. Great service from Hayley too, great knowledge of the menu and gave us a good laugh.