Chiquito in Newport

First time trying and definitely the last, service was good but the food was a big let down. Had the burrito, extremely bland, the lack of flavour was so disappointing

I came in for lunch with my daughter. We were served by Ian the manager and he made it soo much easier so thank you

Not as good as it used to be slimey chicken awful pulled pork but really grim and unsanitary that they wipe the table town then wipe the seats with the same cloth..

Food was amazing would highly recommend the ultimate fajita!

The staff coped admirably with the amount of people, nice to see the manager running tables aswell, spot on food, can't moan

We come here today for an enchilada with beef chilli and we got just rice and beans , no beef and bread not cooked properly still soft and soggy.

Fantastic service, asked for the loaded nachos with all the toppings in separate bowls, as the children don’t like it all mixed, and it was no bother.

Wow! What a difference since the change of ownership, we vowed that we wouldn't go back after our last experience but when we heard about the take over we thought we see what was what and I tell you what, the change is good, the food is fresher, the flavours are there and theirs a taste of authenticity, I went with the hit wing and chicken tacos with loads chicken and chorizo fries, the hot wings blew my head off with heat but the flavour was so good I kept eating them, the tacos were soft shell 3 bite wonders and they were so juicy and delicious and finally the loaded fries, absolutely superb, the sauces and toppings were perfectly balanced and full of flavour, my wife got the Mexican steak which was cooked to perfection with a nice sear and rare cook, it looked amazing and tasted better, really glad we gave it chance and definitely will be back

A lovely meal in Chiquitos at the Metro Centre.Everything you would expect from Chiquitos and the service was very good, friendly and efficient.

Very good food . Nic looking interior. Staff is very kind.

The food didn’t take too long to come and was filling and delicious. Was pleasantly surprised with the spice of the beef chilli. The biscoff filled churros were rich, decadent, fresh and flavourful. The ambiance was pleasant and unique and staff were friendly and quick.

Hayley gave fantastic service and she deserves a pay rise. Also whoever put Mark Ambor on the playlist slays

Really enjoyed our meal with the family. Great service and food. 10/10

Server was super fast, friendly smiley service, food was fab as usual

Really enjoyed. Was comfortable and exceeded expectations . Good value. Had steaks and were done to perfection. Staff pleasant and welcoming.

Lovely food, decent portions and a nice 20% blue light discount!

We haven't been to the metro centre in years and we haven't been to Chiquito in about 20 years. My husband suggested it and I had said no way as in my head it was not my thing. I have to say, it was very nice. Service was excellent with very friendly staff. We shared nachos to start which were delicious. I had sea bass, which I didn't expect on the menu and it was very good. Kids choice was fine. I'm not a huge fan of chain restaurants, things like.. the menus are a bit sticky and it's very cliche with the decor but we all enjoyed ourselves a lot. What a lovely surprise!

We use this restaurant all the time and it’s always an absolute pleasure. I think it must be very well managed as it doesn’t matter who attends to our table they’re always courteous and accommodating and excellent on dietary requirements and allergens. Our server last night was Vilius who was spot on with customer service even though the group I was with was larger than normal and we had a few dietary issues that needed to be catered for. I hope this review goes some way to recognising his outstanding commitment to keeping us all happy.

The server Hayley was very friendly and was and amazing server!

Delicious food. Fast service from Vilius. Reasonably priced. Daughter loved the Mexican hats.

Very good, would definitely come again, Hayley was amazing!

Amazing food as always, chiquito doesn’t disappoint.

everything was amazing but there was no churros which was the main reason we went to this restaurant over surrounding ones

Very nice meal. Waitress Kacie was very helpful and pleasant. Food only marked down to 4/5 as lettuce wraps weren't as described on menu ? beans used instead of cheese and pico de gallo and no notification of this.

Staff were very friendly and helpful. Will definitely visit again

Eric served us on an extremely busy period. Excellent service - kept us informed and was always there when we needed him. 11/10 for Eric :)

We have got a beautiful setting & some pleasant meals but I swear that the service do seem hard worked when I saw them taking breaks & having meals

Members of staff were great with us and really made my kids feel comfortable throughout our visit

Susan was amazing, lovely lady and food was very nice also

Really enjoyed our meal. Service food and atmosphere great. We haven’t been for many years but will definitely be back soon.

Really nice food and quick service would come back again.

Our server Shannon was so lovely really enjoyed the food

Emily was amazing!! So friendly and helpful

Shannon was very helpful and gave us great service advising on spice levels and our food was perfect! Thanks Shannon! X

Food was good server was nice and friendly (shannon) and was very attentive and speedy

Lovely service from Shannon on a very busy evening

Rebecca was lovely. Very attentive and friendly.

Very friendly staff and amazing food

Attentive and good was delicious

Vilius was lush. Very friendly snd welcoming.

Vilius was great service very nice and welcoming.

We had very good service by Villus top man

Awesome comfort food for any one with any mood

Lovely service Kacy was friendly and very nice

Great service and food amazing with large portions much better than the last time i visited 5+years ago

Villius served us. Quick and great service. Really helpful. Delicious food

As always great service with a smile from Vilius

We had the best time, the ambience is perfect. The food was delicious and very filling. I felt like I was in Mexico with my Sombrero hat! Thank you Eric for the exceptional service. Will be back!

Great food. Unfortunately my kids are complaining of food comas. It was that good!

The Latvian chap who was our waiter for the evening was extremely pleasant and helpful, a credit to the restaurant.

Always love it here! Always great staff.

Food was delicious as always. Service is always great and with a smile! One of our favourite places to come for food!

Called in for lunch, great service and excellent food. Fajita was to die for and steak was cooked to perfection. Will come again.

5th Aug, delicious chicken and chorizo loaded fries and soft tacos, service by Rebecca impeccable, welcome by hayley fab as always, we are remembered like old friends.

Very tasty meal. Also very friendly staff. Our server today was Rebecca and she seemed to be everywhere I turned when needing something. 🌟🌟🌟🌟🌟

Food was fantastic and so was the service. Excellent all round. Would highly recommend!

Our server Eric was great , very friendly and helpful.

Hayley was great at the metro centre she made us feel very welcome and customer service was fantastic.

Hayley was great at Metrocentre Chiquitos. Great service and made us feel very welcome!

Absolute disgrace manager ian had our 7 year old daughter crying after we had been sat for 20 minutes after the manager had took our drinks order they eventually gave them to us after my husband complained to then be told by IAN the manager that we hadnt waited 20 minutes we had waited 15 minutes i said sorry the sake of 5 minutes not that it makes much difference still my daughter of 7 years old was crying we eventually received our starters after 45 mins whilst the manager was still stood arguing with us we stood up and left absolute disgrace staff are also rude when trying to place your order. AVOID IF YOU CAN TOTALLY DISGUSTING

Food and drinks beautiful, tasted good quality. 100% recommend and great value!

very delicious food. friendly attentive waiters. I can only recommend it to everyone.

Drinks and food are amazing everything was cooked to perfection and tasted amazing well worth the money also reasonably priced definitely come here again staff were also really attentive and well mannered

Hayley is a credit to the company always very friendly and helpful food always 10/10

Title: Disappointing Experience at Chiquito I recently visited Chiquito and had an incredibly disappointing experience, marred by poor service from both the manager and the servers. Upon our arrival, we kindly requested a table change, but the manager's body language and facial expressions clearly showed opposition to this simple request. It was an uncomfortable and unwelcoming start to our evening. From the moment we sat down, we were neglected. No servers came to take our order, and despite numerous attempts to get their attention, we were continuously ignored. It was baffling to see servers either standing around or attending to other tables, yet none bothered to approach us. One server finally came over but only to tell us that our friend had already asked for service, which was incorrect. When he asked if our drink orders had been taken and we replied "no," he seemed disinterested and walked away. This added to our frustration as it was evident that there were plenty of free servers who could have easily taken our order. When I requested to speak to the manager, she offered to take our order instead. However, the damage was already done. Her intervention came too late, and her initial attitude had already set a negative tone for our evening. Overall, the experience at Chiquito was disappointing and ruined our evening. The staff, from the manager to the servers, demonstrated a lack of friendliness and professionalism. I sincerely hope that the staff undergoes training in customer service to ensure that future patrons do not endure the same unpleasant experience.

I visited on Tuesday morning with my grandparents, we were served by Hayley Forster and I’ve got to say she was absolutely lovely such a kind and friendly member of the team. We had a lovely chat and coffee and I’m looking forward to returning very soon.

Emily was our server tonight, lovely, friendly face, attentive and worked her socks off!!

Haven't been to Chiquitos for many years. I was very pleased to see it had not changed a bit. Great atmosphere, great service and beautiful food. Highly recommended

Just had dinner here this evening at the metro centre branch Lovely service from the young guy that took care of the both of us this evening. Starter and main courses were wonderfully presented, and tasted lush. Great service between each course, nothing to much trouble Would recommend you pop in

Really nice food. The steak was cooked just how I wanted it and the fries and salad all tasted fresh. Service was fast and very friendly. The only thing that let them down was the the young waitress who showed me to my table. She approached me with her arms folded with a 'can't be bothered attitude' and walked me to my table still with her arms folded.

So it's 12.30pm, you've shopped and you want decent, fresh food. Look no further than Chiquitos. Excellent choice of main courses, personally love a fajita so this was my go to. Sizzling steak, peppers and onions, with a side of guacamole, soured cream, salsa and grated cheese. I went for the volcano sauce for dipping, very spicy. Excellent service, clean restaurant and good value. Exactly what you want when you're out and about. 👍👍👍👍

Having always loved and visited many chiquitos we though we would try the metrocenre it was lovely food would give the kitchen and bar staff 5 stars although the server we had gave us our bill and she had added a £9.63 gratuity tip on for herself with no option to say no to this. I am very annoyed at this!!

Even though the portion is small, the halloumi fries here are so delicious it’s a joke. There’s a lot to choose from the menu too so it’s good to come here if you’re a picky eater. Prices are average, pretty much the same as any other restaurant. The staff here are friendly and the wait for food wasn’t long when I went so that’s always great.

Horrible never comming here again staff are rude food tastes like sweat and sick and toilets are dirty

Very nice food wish I could get more wraps 3 is definitely not enough for me

Had the deep fried Burito, very large and tasty, however, the Wife had Chicken Fajita, and it was just flame grilled, no spice or anything, and don't know what was going on with the Salsa!

Went here for lunch and ordered habanero prawns and beef tacos. Prawns were delicious but I was served pulled pork tacos and not beef, tasted nice nonetheless

Lunch time visit. The food was great, although I am biased as I love Mexican food. The staff were great and popped over regularly.

I've ate here twice. The first time the food was really great, service was quick and there was a lovely atmosphere. Second time sadly I had the complete opposite experience and the music was actual torture, what happened to instrumental Mexican stuff? I'd maybe try again but it seems to be hit or miss and being AuDHD I just couldn't bring myself to return if the music is generic supermarket capital fm stuff, just makes me feel like grating my eyeballs out

Pretty average. The food was reasonably good. No real complaints. The service was really slow. Staff seemed freidnly enough but it was a quiet day and there was loads of staff on but it still took for ever to get anyone's attention or wait for them the take an order. I'd come back but only if I had plenty of time

Family of 4 attended chiquitos midweek so it was quiet, no hats 😕 which is one of the reasons my daughter loves to go, got one of the orders wrong, declined to sing happy birthday and the churros where the worst I've ever had, no caramel sauce and the chocolate sauce was awful wasn't worth the money I paid for it and 2 of the 4 have had sickness and diarrhoea afterwards, I dont think we will being eating in their again anytime soon 😕😕😕

Average food quality and taste for the price, wouldn't return. Was quite busy but service still very slow, no asking if we needed fresh drinks and that sort of thing.

Make sure you ask for the lunch menu between 12-3 during the week. There is no mention of it and they don’t give it to you unless you ask which I think is really wrong. Overall food is okay but regular prices are way too expensive

Just had a fantastic meal with friends. Served by Hayley who provided fantastic customer service. Good food, good craic and an all round good afternoon! Cheers.

Fantastic food, great atmosphere and the server Hayley made our afternoon

Fantastic food and drinks. Great service from Hayley too, great knowledge of the menu and gave us a good laugh.

We enjoyed an absolutely delicious two course special lunch menu with the option to add unlimited soft drinks until 3.00pm. We were a little bit let down by the fact we were given the regular menus and had to ask for the lunch special. A very young couple came in ten minutes after us when this menu was still available and weren't given the option of the lunch special menu. Maybe it would be a better idea to advertise this offer as it would bring a much higher footfall. Especially in the current financial climate.

We like chiquitos as a restaurant, at busy times it takes an age for food to come but the food is lovely. My husband had burritos and I had paella, my only downside to the paella is the 2 prawns staring at me. But that’s personal preference my husband normally has to deshell them I don’t like my food looking like it did when it was alive. The service could be a bit better but the guy we had on Tuesday was lovely.

I recently had the pleasure of dining at Chiquito in the Metro Centre, and I must say that I was thoroughly impressed by the outstanding service and the extra care they took with my better half's allergies. While the prices were a tad high for the overall experience, the food quality and attentive service certainly made up for it. The attention to detail, when it came to my partner's allergies, was truly commendable. The kitchen staff took special care to avoid cross-contamination and prepared a delicious meal that met all our requirements. It was a relief to see such diligence and consideration for those with specific dietary needs. In conclusion, Chiquito in the Metro Centre deserves praise for its exceptional service, attention to allergies, and delicious food. The staff's knowledge and willingness to accommodate specific dietary needs were impressive, and the meals we enjoyed were full of flavour and well-prepared

Lovely place to sit and have a coffee or beer at the bar. Chiquito's however really now needs to cap their prices otherwise they could start to lose clientele! Staff are friendly and efficient.

I was out looking for a place to eat and was so happy when a lady from chiquitos told me kids could eat for £1. This was great so we went in and ordered food. After we ate food, the bill came I told the waiter that a lady waitress told me that kids ate for £1 is that right? He said yes do you have a code? I had no idea I needed a code, he then went and spoke to his manager who said that they would not let us have my sons meal for £1 without the code. Had I of known this I wouldn't of eaten there it was too late for me to get a code so we had to pay full price. I feel like I was mislead into coming into that restaurant, was really disappointed. Not good customer service as I had to pay more money for something I was told would cost less before I came in.

Absolutely amazing loved it. First class service and really tasty food. Warm and friendly atmosphere!

It was a lovely place to go and the food is gd I go again.

Prices are astronomical now. Stopped going when they no longer did the Prawn Fajitas. Why? The Vegan meat substitute is disgusting.

Great atmosphere. Fantastic food. Wonderful staff. Definitely worth a visit.

Food is lovely, VERY expensive though and portion size is below what you’d expect.

So was really looking forward to this as I love Mexican food, even though this place is pretty pricey I thought I’d give it a go, wish I hadn’t. Should’ve spent my money elsewhere. Dry and under seasoned but over cooked to hell meat. Plain tasting sides that remind me of Morrisons dip selection. Yes food is piping hot - animal killed twice over as well as any flavour that was there in the first place, can’t see me coming back

想在英國吃頓辣的美味料理？Chiquito habanero chicken wings 絕對能滿足你！這是間墨西哥餐廳，提供品項種類很多，這次點了[starters 2]chicken wings and prawns, [mains 2]southern fried chicken burger with halloumi, chicken&chorizo skewers.吃的相當盡興滿意又飽足。特別推薦chicken wings, 那個辣度真的讓人又愛不釋手，超好吃，吃得出辣勁與bbq焦香，做為前菜開胃角色再適合不過，可惜份量只有5隻太少。辣蝦前菜的部分是麵包沾辣醬附蝦一起吃，蝦子不小、辣度也夠、但可惜麵包不夠酥、醬有些油。主餐漢堡的雞肉又大又嫩，麵包酥，halloumi 起司倒是蠻平淡。skewers 雞肉有香不柴，還附上米飯，相當飽足。整體主菜份量是夠的，主菜單價約13£～20£，額外加醬另加價1£，但我覺得餐點本身醬料已足夠了。店內位置很多，桌旁還附有墨西哥帽讓你戴上增添氣氛，也適合拍照。店員服務很親切。有看到店員使用酒精清潔桌面！

the whole experience was just so lovely . The food was delicious and very filling .the staff were so welcoming and friendly. I will definitely be back again.

Food was quickly brought to the table. Good and friendly service. Cost is average for what it is. Love the photo opportunities with the sombreros. Quiet atmosphere