Based on 3.568 opinions finded in 4 websites
Based on 3.568 opinions finded in 4 websites
Opinions
Oh I freaking love chipotle dude - and this store is second to none. The comida was bountiful and the staff more accommodating than any restaurant I’ve experienced in the city. Hats off to you!
Marissa Farotto . 2025-04-21
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The team very friendly -i came with my dog and they let me to come inside no other stores do that - They have fresh food all the time -
cristina maria . 2025-04-21
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Amazing staff ! I been whit my family yesterday for Easter dinner we had such amazing time . We came 6 people and we took veggie bowl and sweet chicken. The portioning was huge and the food was delicious. The staff members very friendly and they explained calm all the meniu they give us to try first the chicken and beef. After we left they give me free chips and guacamole -WOOW. For sure I will came back again .
Smidu stefan andrei . 2025-04-20
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Today I have the lunch whit my family for Easter !! The food fresh all the topics I took . The guacamole I love it !!! The lady for till she give me Free chips and guacamole. I was very impressed about her happy service . The store was so clean and a lady was cleaning the tables and says to all the customers ..HAPPY Easter ! I WAS VERY SURPRISED.
dex condon . 2025-04-20
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I’ve been a regular at this Chipotle and usually enjoy friendly, on-point service. Unfortunately, tonight’s experience was a huge letdown. I arrived around 22:10, and the first thing I noticed was a number of black rubbish bags piled up at the entrance. Not a good first impression. There were two delivery drivers waiting — one of whom seemed to have been waiting a while. The two employees (a guy and a girl) looked overwhelmed, running around in a way that suggested the place was understaffed or chaotic. I ordered a burrito to take away. The guy started preparing it, but the first wrap was burned. I thought, “okay, mistakes happen,” but it didn’t get much better from there. He started again, but when I asked for brown rice, he almost put white rice instead. Moving on to the toppings, he asked me if I wanted sour cream, but before I could even respond, he added it anyway. He had to start all over again. To top it off, when it came time to finalize my order, I politely asked for a chilled Coke Zero, but he forgot to add it to the bill and also didn’t hand it to me when my order was ready. No apology, no accountability — just a rushed and careless attitude. What also bothered me was the way the employees were interacting. While preparing my order, the guy was speaking to the girl in another language, and it honestly sounded like he was shouting at her. Meanwhile, she was rushing on prepping orders for the delivery drivers. I come here often, but tonight was very underwhelming and uncomfortable. I really hope the management addresses this situation to ensure better service and accountability in the future. I would suggest reviewing the CCTV, working on the listening skills of the employee on duty, and ensure staff doesn’t speak in other languages the customer doesn’t understand: it’s unprofessional. Above all, however, management should teach the guy not to shout at his colleagues under any circumstances.
Francisco D . 2025-04-19
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I was served by Akshar and he was very helpful and kind! I had a lovely experience. Very good customer service.
Eliza Berisha . 2025-04-17
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Very clean, centrally located, and fresh ingredients. Very kind workers too
Kaya May . 2025-04-17
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had an amazing experience here. Ruben served us and had absolutely excellent customer service, was very welcoming and was extremely helpful and went above and beyond. Will definitely be coming back!!!!
E R . 2025-04-15
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Had this last night, woke up with food poisoning today. Would not recommend. Feeling pretty rough!
Michael Linnecar . 2025-04-14
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Ruben was great ☺️ food perfect as always
Sophie . 2025-04-13
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Excellent service and quick and the best. Pls xome..
Aysha Ali . 2025-04-13
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Ruben was so helpful! Loved his energy
Roxanne Varela . 2025-04-12
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Chipotle is amazing and I cannot recommend me. Always delicious, always nice experience and the team is wonderful. Such a gem!
Stephen Kakouris . 2025-04-11
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Fantastic tasty food and professional friendly service
eamon englishby . 2025-04-11
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I had an amazing chat with the store manager Andrea who is a sweetheart. She was so nice along with her colleagues that were very kind too. And obviously the food is amazing !!
Madeleine Kleindouwel . 2025-04-10
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The food is always fantastic and fresh and the people are always happy to help !
Angela Contato . 2025-04-10
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Shraddha was great - excellent help and service
Madhu Aravamuthan . 2025-04-10
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Great experience! Highly recommend :) veggie bowl stunning!
Grace O'Donovan . 2025-04-10
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Love the service and staff, very friendly and bright :)
Areej Ahsan . 2025-04-10
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Thank Rithish for the best Match drink Suggestion. Thanks!
flo Barnard . 2025-04-10
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Friendly staff and very good food!
Stella Granata . 2025-04-10
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The servers akshar and andria were unbelievably nice to us an made us feel right at home
Jacomo Kinross . 2025-04-08
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Servers are friendly, good portion size and my burrito bowl was tasty. Would recommend trying the honey chicken.
t a s h . 2025-04-08
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Super nice people. Best burritos in the UK!! Always worth it!
Angelica Salas . 2025-04-08
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Best Chipotle in London. The staff are lovely. <3
Sarah K . 2025-04-06
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PORTIONS HERE ARE AMAZING!!! NEVER DISSAPOINTS
Lakeisha Kayizzi . 2025-04-06
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A great burrito place with awesome service
Andrew Sword . 2025-04-05
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The burrito was tasty and the customer service was great! Very friendly and generous.
Sonam P . 2025-04-05
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The new Chipotle honey chicken is delicious, goes well with the smoked Chipotle Tabasco
Sonam P . 2025-04-05
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the manager was such a kind lady she helped curate the selection of meat. i felt like i was back home in jallisco 🇲🇽i love everyone who works here if you’re visiting london your trip is not complete without a visit to west end lane chipotle. anyways stream the glowworms at theglowworms.com thanks good night folks
Dov Sikowitz . 2025-04-04
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Love this place always come here!
Joe Happy . 2025-04-04
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Amazinggggg I love it here! Burritos to die for 😍😍😍
JP . 2025-04-03
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The girls were lovely and the food was amazing as always !
ElijahCamden o . 2025-04-02
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I went to the Chipotle in West Hampstead, Bhumika was in charge of my order and was very kind, answered all of my questions and let me have a taster of the new chipotle chicken to see if I wanted to add it in. Amazing service, very clean inside too, she is really kind to the customers. We will be back, thank you Bhumika!
Carly Jarvis . 2025-04-01
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Super fast service and the consistency of the burrito is always perfect
Pablo Rosa . 2025-03-31
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Great good great service love it
Kamran Dalvi . 2025-03-30
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Brilliantly helpful. Excellent for gluten allergies.
lee lewis . 2025-03-30
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Reuben made a great thing even better. It tastes like home!
Ari Stillman . 2025-03-30
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Really good lunch spot, quiet and speedy service. A bit stingy with the portions but good spot nonetheless
Soraya . 2025-03-29
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The best Chipotle from USA to UK. Great service, great portions always fresh and delicious! 🔥
AlonMel Music . 2025-03-29
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Very nice food and quick service
Joel Sala . 2025-03-29
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The food arrived at the house so cold plus the delivery time which was given kept extending
Prince . 2025-03-28
MORE AT Just Eat
I didn’t receive my whole order - please contact me! Also the burrito bowl was cold
Michele . 2025-03-28
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ABSOLUTELY AMAZING!!!!!!!!! 12 OUT OF 10
Ana Rodrigues . 2025-03-28
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Best chipotle in London, portion size is always good, thanks!
Daniel Salter . 2025-03-27
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Only this Chipotle make big beautiful burrito
Sachin Mohar . 2025-03-27
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Good food good mood and I love burrito also Shraddha is very helpful with the menu
JAYMIKA PATEL . 2025-03-27
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Great food. Stellar service. A+ crew!!
Gary Schwindt . 2025-03-25
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Today i hade the lunch whit my family 3 sweet chiken bowls The food was delicios and huge portionig
Avram Gherasim . 2025-03-23
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The food was really nice the staff were so helfull
Sunny Ho . 2025-03-22
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Great food and staff! Really helpful and kind
Fleur de- boer . 2025-03-22
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The woman was so nice, overall great experience!
Alisa Zogen . 2025-03-22
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Lovely service and really tasty food!
Tamara S . 2025-03-22
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Great staff and great tasting food at the West Hampstead NW6 branch.
José Ioannou . 2025-03-22
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Perfect. The delivery driver was very kind and quick. He was also good looking which was nice.
Michael . 2025-03-15
MORE AT Just Eat
Been there last evening, it’s was very clean and lovely stuff especially the new manager. Great work!
A N . 2025-03-12
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The burritos, bowls, tacos, and salads are flavorful and satisfying, with generous portions. Ingredients taste fresh, and the ability to choose your own toppings is a plus.
Shraddha . 2025-03-11
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Clean restaurant and food it’s great .
Willian Da silva alves . 2025-03-11
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Amazing customer service, clean store. Highly recommended 🙏🏽
Desta Ambaye . 2025-03-11
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amazing experience, excelent costumer service!!
Sebastián Maureira . 2025-03-08
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Very good service, everyone is very friendly and the dishes are large and excellent, greetings from Barcelona!
manuel stevens . 2025-03-08
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This was the BEST restaurant experience that I had in London. VERY kind and helpful service, and excellent product. We got a very large bowl for cheap!! Really recommend this place!!
Rafael Gral . 2025-03-08
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Hi, me and my family visited your restaurant. The first person approached me was Andrea. She was super helpful and friendly to me and my family, honestly I don’t usually eat outside but I would really want to come back to eat here just because of Andrea amazing service. These days it’s hard to find people with good customer service like hers. And I work in hospitality so I know what I’m talking about.
Taino Boricua . 2025-03-07
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Nice teamwork and fantastic service
Abdus Samad . 2025-03-05
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The moment I walked in, the atmosphere was great. I saw how lovely the lady was treating customer before me and stayed because of it! I came in starving so I was super indecisive. Story of my life. But she was patient and told me what was best (based on what I told her I liked!) and let me even try a few things? I think I walked in on a great day. But the food was delicious. Good temperature and fresh! Honestly, I have no complaints. This was my first meal of the day and choosing where to eat was hard. So happy I chose Chipotle. I ordered: Naked Burrito (she allowed me to have the wrap also) with half and half chicken and steak, mild and hot sauce, with all the topping minus the sweet corn! I choose to dine in because they made me feel so happy. lol. Amazing service. So so happy
Ellisa R . 2025-03-05
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The food it’s great and the team it’s very friendly. ♥️
Mateus kauan Silva . 2025-03-04
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The flavour was lacking a bit with the meat and no additional sauce offered with the burrito inside. That being said the portion of meat was small also!
Luke Tite . 2025-03-03
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Chipotle food is seriously best and much tasty I am eating that in daily specially vegetarian burrito
Harry Parikh . 2025-03-02
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i avoid ordering from this chipotle location as they has messed up my food on 2 different occasions. the first time they put guacamole on my bowl, which i’m severely allergic to, and i was not given a refund. this time around i received my order with my cup of vinaigrette completely spilled in the bag with no lid, causing my bowl to fall out. while the bowl didn’t open, the food shifted around and the cheese had melted into one big hunk, even after reheating it. i question if they will do anything about this since they didn’t refund me for adding something i’m allergic to. i also know other people who complain about their delivered orders, it’s just not worth ordering from here.
Chase . 2025-03-01
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Incredible place, everyone is felling safe and secured, the food is great, it is clean and nice
Come Urbin . 2025-03-01
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My bowl been delicious and restaurant its very clean .
Hemin Patel . 2025-02-25
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This is the best Chipotle in the London . I real like the staff and the food it’s great ❤️👊
Oussama Elwahabi . 2025-02-25
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Beautiful food, friendly staff, good old Chipotle! 🇲🇽
Luke James Prothero . 2025-02-25
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Lovely spot! Super friendly atmosphere!!
Dee I . 2025-02-25
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I am coming in this store since 3 months already and today I decide to leave this review . I seen today the team very friendly and happy and the food looks delicious.
Nisha Dhakecha . 2025-02-25
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Our first chipotle, really yummy. It‘s a bit cold due to the Open Doors, but that will cool you down if you‘re eating the spicy salsa. All in all a great experience and awesome music.
Julia Starke . 2025-02-23
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Great food, great people. The Best place to have your meal.
Dana Puha . 2025-02-22
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Really good service - quick and efficient Lovely staff Would recommend to all Also very clean 🥰
Breezy J . 2025-02-22
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Best chipotle in london - friendly staff and clean restaurant
Michael Shanahan . 2025-02-22
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I go to this chipotle often! The staff is absolutely lovely and they always fill the bowls up super well.
Margaret Ryan . 2025-02-22
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Nice food, filling burrito. Clean and tidy restaurant
Leigh Westall . 2025-02-19
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Thank you for the great service Bhumika
Natasha Braham . 2025-02-18
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Absolutely lovely! Friendly staff, generous portions, and delicious food! We visited this restaurant after my teenage son mentioned that some of his friends had been, and it was a wonderful experience. A big shout-out to the ladies who served us – it’s a shame I don’t know their names, but I hope they are valued by the management. We will definitely be coming back soon!
Juliana Lôbo . 2025-02-18
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Great food, great atmosphere and super friendly service!
James Hammond . 2025-02-17
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Such lovely staff!! 10/10 burrito bowl as well.
s . 2025-02-17
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Fresh, flavorful, and perfectly cooked—every bite was a delight. Definitely coming back for more!
Kartik Vyas . 2025-02-17
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It’s a good place but they are buying the 5 star reviews which is bad practice. I will not be bought.
Seosamh O' Raghallaigh . 2025-02-17
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Bhumika Was really lovely. She made us feel very welcome as she was friendly and smiley! Every restaurant needs an employer like her ! THANK YOU
N Servina . 2025-02-17
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Lovely staff the food fresh all the time
Akram Dz . 2025-02-16
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Friendly staff ---I will came next time for sure -
Nadeem Hanif . 2025-02-16
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Always reliable love a chipotle
Hannah Gearing . 2025-02-16
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Super quick and friendly, what you want from Chipotle!
Hamza Masood . 2025-02-16
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Clean restaurant and friendly staff
Ali Ammar . 2025-02-15
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Service, food and staff are great! All the staff are extremely friendly!! Fills you up for ages. Food is unreal…no wonder why I can’t loose weight 😂
Nikoo . 2025-02-12
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Very nice customer service very polite very nice food. I love everything about this branch The manager is amazing outstanding.
Batoul Ashban . 2025-02-12
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Great food and very friendly staff as always - would recommend!
Alex Bircumshaw . 2025-02-11
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Great staff, amazing tasty food, speedy service
Laura Zgura . 2025-02-11
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The food was amazing and very full filing. Highly recommended!
Cédric de Spirlet . 2025-02-11
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Very good expérience, great food
Ben . 2025-02-11
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very nice restaurant to have a quick delicious mexican lunch
Svennung dressen Lee . 2025-02-11
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