Chesters Chicken Netherly Liverpool in Liverpool

Very good food as usual and fast delivery

Vary bad customer Service Very delayed opening time

5 hour wait for terrible pizza. Avoid!

Do Not order from here! THEY TAKE YOUR MONEY and deliver your food at midnight. It was meant to be delivered at half 8, got an update it would be 9, no answer from restaurant called multiple times, I had to order from somewhere else, been in work all day starving. Then they turned up at midnight the food was cold and a few hours too late. And now they won't give us the money back cause the said they was busy.

It was absolutely disgusting! I threw everything in the bin—the chicken was soaking wet, raw, and dripping with uncooked oil. I felt sick after eating the first one, and now the smell in my car is unbearable.

Took 3 hours to deliver a pizza and then delivered the wrong one. Absolutely awful

Absolutely appalling behaviour from staff food was 2.5 hours late! I rang up for them to keep saying it’s on the way it’s on the way and then out the phone down on me when I rang for the 3rd time! Not to mention they marked the food as delivered and hour before it was! Food was cold and I was that pissed of with how long I had waited that I didn’t even end up eating it! Never ordering from these again

What a joke of a place placed an order 3 hours ago been told twice its leaving now and nothing absolute jokes

The service is absolutely horrendous at this place! Do not order from here! The food was disgusting, mold was growing on my burger bun. I asked for a refund and they hung up on me midway talking. This place should be shut down!

ABSOLUTELY AWFUL ESTABLISHMENT!!! Poor service and revolting food!!! My chicken burger was completely raw like it was still CLUCKING!!! This burger was for my 7 year old daughter who is throwing up after taking a bite out of this food!!! AVOID AT ALL COSTS!!!!

Found a camel toe in my burger and monkey pox in my chicken😔👎

Great food. Friendly people. We ordered pizza and wings few times. Whole family enjoyed it. Highly recommended

Nearly broke my tooth on a chicken bone in the crust of my pizza. At least 2 bones in the one slice. Would give 0 stars if I could. Chips were completely raw too. The man on the phone was rude and pretended not to understand what I was saying to him, asked for pictures of the bones and then had the nerve to tell me they're just small bones and that happens!!!! I asked for a refund as the food was completely inedible and I had to put all of it in the bin then. The man told me i would get one off just eat in 24 hours, but he told just eat what I was saying was not backed up by the picture proof I sent! Absolutely disgusting. Myself and my fiancé are poor students just trying to enjoy our holiday in Liverpool. Can't believe the rudeness and scamming.

Food was 1 and half hour late. Plus the food gave us food poisoning and when I called the shop the following evening the man refused to give my money back talked back and said I won’t be giving you refund. His argument was why I ate his food. Well what a dumb thing to say why I ate his food. I didn’t know I was going to get food poisoning did I. Will not be buying food again from them. Chicken smelt and and the chicken wasn’t clean at ALL…….

Hungry-Ordered at 730pm got a delivery notification after 9pm but had no food, tried calling numerous time to see what was going on finally got through to be told it will be leaving in 20 mins (this point-starving) for over an hour to pass tried calling again to be told will be leaving in 30 mins- (at this point I’m hangry af!) they tell me he’ll give me extra food for the inconvenience! The order turned up at 1045 you know what they gave me free.. a donut… A DONUT! I already had donuts in the order.. top it off they were STILL FROZEN. Don’t waste your time with this place give your money to the Africans for water or go hungry cause that’s what you’ll be doing if you order here.

Absolutely appalling, ordered 16 pieces of spicy chicken with a 9inch garlic bread on Tuesday the 9th of April, payed £16 for it, it took over 40 - 45 minutes to get to mine then when they delivered my food, they brought me the wrong order, showed up with a burger and chips, they refused to drive back and bring me my actual order so they said to call them the next day and that they would sort it out and bring me my original order, asked for it to be delivered around 11 - 11.30, still hadn't came by midnight (00:00) so I've still not had my order and it's now Thursday 11th, exact same problem today, called them and they have said the same thing again, that a driver is on his way and will be with you shortly, they still haven't showed up, they're just taking the piss and robbing me of my money, beyond cheeky, in the end I've had to contact JUST EAT and get a refund because their service and staff are just horrible.

Food preparation is very poor and staff are bad

Food took 2.5 hours to arrive They did not communicate clearly with us at all Chips were cold and soggy Popcorn chicken was alright I'm not angry, just dissappointed. Do better

Even one star is an overstatement for this mockery of a food chain. Food took over 2.5 hours to be delivered and almost ruined a good day out. Food itself was soggy, grotesque and cold and hard to digest. Had a difficult time on the toilet afterwards too. Please only order from this place if you want to ruin your day.

Absolutely appalling. I ordered quite a large order for a group of friends and by the time the food arrived half of them had gone home due to the food taking over 2.5 hours. Not only this, the order was quite wrong and when we phoned to complain and ask for some money back they refused insisting the rest of the food was on the way. However, they forgot to inform us that food was an hour and a half away from being delivered with it arriving around 12:30am. Never order from here

the rats that fell out of the delivery bag became my best friends, my cheese pizza looked like a green forest soo yummy, and my chicken was as pink as a piece of bubblegum, my favourite,5/5 stars, i was stunned at how long i was at in the ER after this amazing experience. aaaawwwww.

Accepted order and sent different food. Raised the issue and was told they didn't have it so sent something else. Pizza that was sent was nothing more than 14" cheese and tomato with 9 pieces of pepperoni. It was was meant to have double pepperoni, mushrooms, onions and jalapeños. Couldn't care less. Said I could have a discount on a future order buy wouldn't give money back. AVOID AVOID AVOID AVOID

Ordered at 19:10 and it’s now 21:36 and my order still isn’t here , I ordered one garlic bread on its own. Rang twice and they keep saying it’s on the way. Wouldn’t bother , food will be freezing when it gets here

No other way to explain my pizza it was wet as in soaking wet oil dropped off box the second I got my hands on it £150 top down the drain do not order from here the absolute worst of the worst never seen so much oil /grease on anything in my life wow highly disappointed it’s not possible to miss it the box was bent in half from being so wet it had lost all structural integrity

Terrible experience ordering from this place first of all order came late got my order wrong and when called to tell them the lady on the other end was arguing with the chef and also when they finally said they were going to send another order in 15 minutes got a call half and hour later saying they don’t have what I ordered and asked me to order something else before I could ask when the food is going to arrive they hung up and delivered the food after more than an hour. Very bad customer service.

Ordered online at 17:30...at 20:00 and 21:05 rang to see where my 45mins delivery was was told "JUST CANCEL IT ONLINE " NO OPTION ON WEBSITE.rang my bank to stop payment as meal never arrived at all...4 days later they used credit card details and took the £30 out my bank ...NAT WEST tried dozen times to contact them over it and they wouldn't respond.so now police and solicitors are involved for FRAUD.have all messages and voice recordings of them saying just cancel it then....ROBBING BSTARDS .. AVOID LIKE THE PLAGUE AS POLICE THINK THERE KEEPING CARD DETAILS

Bought 3 pizzas asked for triple pepperoni on 2 of them but didn't get it. The large pizza had 11 pieces and the small one had 5 pieces! The topping seem to be getting less and less, if I wanted just a cheese pizza I would have asked for it. Will not be going here again, will be going to Dominoes, their pizzas have lots more toppings on them

I’ve ordered from Chesters multiple times and what keeps me coming back is that the quality is always great. The pizzas are very good and the service is always friendly and professional.

Ordered fairly late but came quite quick and no complaints with the food

Now this place is absolutely Rubbish food and customer service Nice and warm drink instead cold

Absolutely disgraceful service, rude when questioned about how long the food will take after waiting an hour and a half for it to even leave the restraunt.

Pizza had hardly anything on It. Took longer than expected so was cold. When i called up man was so rude on phone

Absolutely dreadful experience. I ordered through the Just Eat app and usually have good service using the app. I ordered from this location by accident as it was a similar name to one closer to me (that I use regularly with no issues) but as the order was accepted I decided to continue with the order. The app read as order delivered when it had not even displayed “on its way” yet and needless to say, it was not on its way. I queried this and then has a refreshed page and a new delivery time which added an extra half hour onto the wait. That also passed and I had the same delivered notification but no food. I escalated and asked for a refund. Someone actually did eventually arrive, well over an hour later, far later than the original timeframe and so late that I was heading to bed as it was around 1:30am. I told the delivery driver I had cancelled the order and asked for a refund and would not be eating what he had brought as it was so much later than it was meant to be delivered. I then had a message from the app to say the restaurant was refusing the refund. That in my eyes amounts to robbery. Shame on you. I have seen this same restaurant on a different delivery app stating my address is too far to deliver so I think that it was wrong to accept my order in the first place. Appalling service, I have been totally ripped off. Disgusted.

Terrible customer services food always comes late Gets orders wrong I’m never going to order form this place again

Takes forever but lovely food x

Once again I ordered drinks with meals only one arrived. I had cold pizza, cold salty fries, and lies. Still waiting for my drink after ringing shop. I know it is under £1 a can but it has happened twice to me and possibly loads of times to other people. It is very poor service should be ashamed of yourselves.

as a student the price is cheap and affordable however there’s a reason for it. i’ve ordered 3 times to see if it was just an off day but every single time it wasn’t edible. the chips always are soggy and cold, the pizza tastes off (i think it was the cheese). i had a very upset belly when i had a few bites of the pizza and i had to throw it away because i felt sick. im still sick from the food lol.

Worse delivery Ive ever had. Pathetic looking veggie burger with brown lettuce mushed in to the bun. Chips inedible. Just vile

Useless. My younger brother ordered late last night never came, just eat told us to speak to the restaurant but was after closing time, went in today ginger fella miserable as always says if an order was there it would have been delivered well clearly not, but anyway it was £6 lol who’s going to lie over a £6 meal. Get over yourself mate if you don’t like working with the public then leave, place has gone downhill since he works there!! Argues with you on the phone if they ever forget anything as well, makes it like it’s your fault he’s forgot to make it and send it out 👍🏼 delivery driver is very pleasant though if only he worked in the shop place would probably run 100 times better.

go fairly regularly and it’s beautiful every time

I waited 3 hours for food, rang up twice to hear its on ita way which was obviously a lie to get me off the phone, awful service

Don't use order Yoyo. Payment taken but order not confirmed. Can't contact Chester's by phone (hangs up after a few rings). Robbed and not happy about it.

Order was cancelled an hour after it was placed. Don’t bother with them - useless

Never ordering from this place again 3 hours it took them to deliver the food and the food turned up freezing cold absolutely ridiculous

I’ve just had a order from here the chicken burger was raw with purple veins running threw it I called the restaurant and the man put the phone down on me avoid this place unless you want to be in hospital have reported to health and safety and the health board place needs closing down it’s rotten and the staff are rude

Food was disgusting and cold and not even cooked well never ever ordering again🤮🤢

Customer service inside a joke only got a burger 3.70 gave him 4 pound he put in till and went for my burger and no intension of giving me it till I asked no please or thankyous just a depressed worker with bad attitude get rid of him plus side burger very small but tasty

DREADFUL. Ordered at 5:30pm, still waiting at 10:30pm!!! Called restaurant over 30 times and nobody picked up. Terrible service.

I literally live 2 minutes away from Chesters Chicken. I have waited 2 & half hours for my order. I rang the shop as they put my delivery time back twice. The guy said my order is leaving now. This was 20 minutes ago, still not here. Absolute joke. This place should be shut down.

Food on time, everything was hot, no issues, will be ordering again.

Absolutely disgusting . We ordered at 6:15pm got food at 8:45pm. I asked in the notes for the food not to be cold again like last time and it was . Waste of food. My partner also rang up to tell them it’s been over a hour and they put the phone down on him !

ordered food 2 hours ago , rang up and had phone put down on me... would never order from here again

Best fried chicken in Liverpool, polite staff, good prices, big portions, no mess no fuss, will definitely go again

Didn't turn up. Tried ringing and the phone was put down immediately every time

Saying it’s closed on line but confirmed my order through just eat and now not even answering the phone joke of s restaurant avoid like the plague

Preordered a meal from them on just eat, which I used a voucher for. Then they cancelled the order and appeared not to be taking orders anymore. Now I cannot use that voucher again

Absolutely vile, waited over 2 hours came freezing kids didn't even eat it.. don't don't waste your time.

Shocking! Ordered on just eat, waited over 2 hours and it didn't even turn up. Don't waste your time.

Never ever order a pizza from this gaff I ordered one today and I’m not over exaggerating but this has to be the worse pizza I’ve had in my life. Was cold when it arrived they refused replacing it wasn’t even cooked properly 👎👎👎👎

Terrible service ordered a delivery took nearly 2 hours and 3 phone calls to get food delivered being told oh it’s on its was to then calling back 40 mins after to be told oh they just left to then driver arrive without correct food for me to then cancel my order and send what they have brought with them back then 20 mins later they then turn up with the missing items what a joke avoid no one knows what the other is doing terrible communication and terrible service

Just ordered a pizza, chicken and chips. Waited 2 hours. When the food came they forgot my pizza Then told me there will be a long wait for the pizza as they are busy after me paying for it!! The chips were soggy and the chicken was pink in the middle.

Worst dirtiest place to eat this just got my order and my pizza was moldy not even eat it just put it straight in the bin. This place needs shutting down its not even worth one star it will not let you post till you push a star disgusting place

Failed to turn up with our food delivery. Have had to place a refund request in with Just Eat. Blacklisted for food deliveries.

I Regularly eat there but over the last few visits the toppings are getting smaller. A ham and mushroom should have lots of toppings but on 1/2 the pizza (14 inch) there was 12 small cubes of ham. And they are creating a bigger crust by making the topping less. This time it was smelling a bit off aswell. Musty even. Think I'll be looking for a new pizza shop in the childwall area.

"Me friggin food never came" Ryan molsley, 2022

We had pizza and wings yesterday both were not good the quality of food was poor

DONT ORDER FROM HERE PLACE HAS RATS GENUINELY

Brilliant food great customer service 👍

Always nice hot food and quick service. Staff are friendly and welcoming. Does deliveries too.

Ordered food at 8.10 pm and after the first call at 9.40 pm we were told the food was on its way.Called again at 10.15 which made it 2 hours and 5 minutes after ordering an were told again the food had just gone out.At 10.40 2 and a half hours after ordering the food it turned up down the road and had to wait for the driver to walk it down. .The food was barely warm and not worth the 2 and a half hour wait.Dont waste your time with these.Shockingly bad service.

0 stars honestly don't deserve 1. Ordered food at 10:50pm said it would arrive 12am which I wasn't happy about then it actually arrived 1am been waiting 2 hours! Called up after being an hour they said it was on it's way...nope they lied. The guy was probably sitting off with his mates and forgot about the food. I'm trying so hard not to swear in this I'm so angry. food was ice cold!! Like mate it's a 10min drive down the road. Pathetic my plant grows faster than you deliver

Food was decent forgot my bigger but they came back and give us free drinks long wait for delivery though thanks guys

I think it's great value for the money, someone below said about them selling produce that was passed it's use by date...I don't agree, I'm regular there and I have always been satisfied...however they need to change there opening times because there not open from mid day and it says they are online.. sort that out and make sure you give me extra toppings next time for the review I'm the guy in the orange wheelchair, handsome, friendly, I got the orange car as well just as sexy as me.

Just called and asked to place an order and was told ‘you’ll have to wait a few minutes’, line immediately went quiet then I was hung up on. Awful service.

The new guy in there now is a boss cook. That was the nicest takeaway I’ve had in years hands down. Deffo be back for more

Don't bother they have so many excuses why it's late 1. I am new. 2. We are busy. 3. We ran out of chicken lol it's a chicken shop ffs. Don't except orders if you carnt fulfill.shocking

ive ordered from here a fair few times, the staff have been kind and the food wasnt all that bad, but my recent order had me vomiting and diarrhea in the morning, so food poising from donner kebab wrap is just a step to far, not sure yet if i should pursuit legal help for this.

Orderd a 20 pound meal and they didnt show i payed online i will b prosicuting them regarding this terrible service dont come to this chicken shop

Feel horrible writing this lol. Chips are lovely but bald chicken cmon, boxed the lot up. Absolutely disgusting this place, i will return food in the morning and do not want refund or anything off them

veyr friendly staff always good service with foods fast delivery lovely take away its my local fridays dinner

Chicken n pizza shop like every other chicken n pizza shop nationwide.

I just wish I'd photographed the "food" before it got lashed in the bin.

Really improved taste during last week

Fast delivery lovely food thank you

Lovely food if they get the order right! 2 hours wait and 4 wings missing.

Forgot to add our pizza to the order so they gave us it for free. Highly recommend

Mouldy pizza base, during a pandemic to make it 10x worse. As if that's not bad enough, refusing to refund too! Absolutely appalling!

I wouldn't recommend this disgusting place to my worst enemy. From moldy pizza to hairs in your food to uneducated extremely rude staff. I've already contacted health and safety and trading standards. Please Do not risk your family's lives eating from this place. Also they love deleting reviews. 1star is still to good for this place.

Yous sold me a mouldy pizza, my sons 4th birthday, so cheers sons crying now 👍

Sells Moldy pizzas to children then refuses a refund just offers more moldy pizza!

They sell mouldy pizza, avoid!!🤢🤢🤢

*,DO NOT EAT FROM CHESTERS IN CHILDWALL VALLEY ROAD * My little sisters order two pizza's from there at around 3:30 pm on Monday 20th July (yesterday) while my mum was at a hospital appointment and started eating it when one of them noticed something didn't look right with the bottom of the pizza... As they looked closer they were disgusted to realise they were eating mouldy pizza! Mouldy pizza? And in the pandemic? My poor mum, who barely has the energy to make it to her appointments came home to find her two young daughters had been eating mouldy pizza from them and went over there to talk to them and get a refund. And all they had to offer was an attitude and free (more than likely more mouldy) pizza. They had blamed the mould on the dough being 9 hours old and then question why it took my mum so long to confront them... After she explained she had been at a hospital appointment they then offer the free pizza, which of course she didn't take. They refused to refund them and sent her away. My sister also left a bad review... Which the cheeky gits removed. Well they can't remove this🖕🏻 This is absolutely disgusting. I never liked them anyway and stopped eating from them when I got my first pizza from them with Dan and found a hair in there. They refused to refund us then and offered us someone else pizza for free. They work a dirty business and apparently, they are selling mouldy food that probably was left there when they had to close at the beginning of this pandemic. (THIS REVIEW IS ALL OVER FACEBOOK, TWITTER AND INSTAGRAM BTW JUST ENCASE THEY TRY TO DELETE MY REVIEW LIKE THEY DID MY SISTERS) THIS ISN'T A PLACE I WOULD VISIT IF HOMELESS AND STARVING, I CERTAINLY WON.T BE LETTING FAMILY EAT FROM THIS DIRT PLACE NOR WILL I EVER RECOMMEND IT TO ANYONE...

Dont even want to put 1 star. If you want a mouldy pizza & then being refused a refund then this is your place! If not I'd avoid at all costs! This place should be shut down asap no one should be eating from here unless you have a death wish.

Dirty place selling moldy pizza during a Covid pandemic! *DO NOT EAT FROM CHESTERS IN CHILDWALL VALLEY ROAD * My little sisters order two pizza's from there at around 3:30pm on Monday 20th July (yesterday) while my mum was at a hospital appointment and started eating it when one of them noticed something didn't look right with the bottom of the pizza... As they looked closer they were disgusted to realise they were eating mouldy pizza! Mouldy pizza? And in the pandemic? My poor mum, who barely has the energy to make it to her appointments came home to find her two young daughters had been eating mouldy pizza from them and went over there to talk to them and get a refund. And all they had to offer was an attitude and free (more than likely more mouldy) pizza. They had blamed the mould on the dough being 9 hours old and then question why it took my mum so long to confront them... After she explained she had been at a hospital appointment they then offer the free pizza, which of course she didn't take. They refused to refund them and sent her away. My sister also left a bad review... Which the cheeky gits removed. Well they can't remove this🖕🏻 This is absolutely disgusting. I never liked them anyway and stopped eating from them when I got my first pizza from them with Dan and found a hair in there. They refused to refund us then and offered us someone else pizza for free. They work a dirty business, apparently, they are selling mouldy food that probably was left there when they had to close at the beginning of this pandemic.

DO NOT EAT HERE after placing an order in shop and being told ready in 10 minutes I’ve stood outside shop for 20 minutes ,after witnessing no gloves or masks the guy behind the till constantly touching his nose and picking the phone up hand covered in grease I dubiously asked where my order was to be told 15 more minutes !!! they hadn’t even started it thank god got my money back then watched from the car whilst after passing me £10 back in coins pick chicken up with his bare hand 🤢 dirty filthy incompetent never again

Love ordering from here the best pizzas and chicken I’ve tasted in a long time and Steve the delivery man is just so friendly and lovely . It’s not always same delivery driver ( usually Steve tho) but each one who has cake has been lovely and friendly. Food is piping hot and gorgeous and cheap too 👏👏👏👏 our fave place !!!

Don’t order from here after12am never brought our food through just eat and when we rang just eat they wouldn’t give us our £12 back won’t be using just eat ever again scammers or this place reviews are all bad anyway

Last time order was wrong, decided to give them another chance and this time food was over an hour late and soggy.

One of the best pizzas I’ve had, go there almost every other day, super tasty food and excellent service

Been here once never again chicken burger was vile. Don't know whether it's the oil they fry in. My daughter loves the red salt chips though.