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4.6

Based on 176 opinions finded in 2 websites

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Nº 200 in 1203 in Northumberland

CUSTOMERS TALK ABOUT DISHES WITH..beautiful
Score

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You pay for an expensive room and you have 3 moths in your room and a shower tray that floods. You are contacted by reservations for feedback which you provide and no response is received. Warning if you are to stay hear you appear interested but clearly very superficial. Of note no offer of compensation was issued

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S Gill . 2024-10-27

MORE AT Google

Stayed here as part of a wedding party. Excellent venue great food and service. Room was lovely compact but very cosy with walk-in shower and underfloor heating. Breakfast was the best full English breakfast I’ve had.

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Barry Stark . 2024-10-27

MORE AT Google

Fantastic grounds, staff and dining. Food was exceptional and rooms are superb. Whole package is unbeatable. Highly recommended.

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Steve Vallis . 2024-09-10

MORE AT Google

My daughter got married at Charlton Hall Estate last wednesday (14.08.24). We were blown away by the venue, food, running of the day, professionlism of the staff members and the attention to detail. Thank you for making the wedding day such a memorable experience.

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Marie . 2024-08-22

MORE AT Google

Firstly I want to say how utterly stunning this place is. From the moment you pull off the A1 down the tree lined driveway to the beautiful rooms, it really is the best looking hotel we've stayed at. Eclectic decor and I'd say, very expensive decor and fittings. We booked a Junior Suite for 2 nights and were in the main house, room Charlotte. We arrived abit earlier than 3 so we went to the bar/restaurant for a coffee. Firstly it took a while to be acknowledged and when we were asked what we wanted the young lady serving (on her own doing cocktails I think) said sit down and I'll bring them over. We waited 20 minutes no coffees and I think they realised we didn't get the drinks. I mentioned it and still they didn't arrive. By this point I didn't want to wait any longer and as it was after 3 we'd check in and get to the room. It wasn't ready. So, it didn't get off to the best start. Reception lady gave us free prosecco voucher which was kind. I'm not a very fussy person and this is definitely a first world problem but staying in a hotel is a luxury and not a necessity with lots of competition around. I personally think it should be right. Maybe if they had said, very sorry, you won't be charged for the coffees, it would have been good. In the room, which was beautiful, TV was almost hanging off the wall and the dressing table had something sticky on it so I had to wipe it off. We mentioned the TV to the reception when we checked out. She didn't seem very interested. It is a stunning place and the lights at night around the grounds are idyllic but I feel service lets it down abit in our experience. Shame really.

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K L . 2024-08-01

MORE AT Google

Spent 3days in May for Nephews Wedding. Absolutely gorgeous setting, staff extremely attentive, food in Tempus restaurant out of this world. Wedding was amazing with every detail on target to make the happy couples day perfect

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Jan Craggs . 2024-07-01

MORE AT Google

What a stunning place! Charlton Hall was on our list of suggested venues for our wedding reception, but I had no idea how absolutely stellar it would be until we stayed there. The rooms were bright and bold, fun and quirky, while still feeling luxurious and elevated. The staff was incredibly attentive, and seemed to genuinely care about making you feel happy and comfortable there. The food - unparalleled. You can't go wrong with anything on the menu.

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Maya Camargo-Vemuri . 2024-07-01

MORE AT Google

Attended wedding which we throughly enjoyed HOWEVER ladies beware lots of gravel to negotiate which ruin your high heels!

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David Hall . 2024-04-19

MORE AT Google

Beautiful clean rooms, staff are very friendly and accommodating. Great Gluten free options available for food choices … the waiting staff in the restaurant are amazingly friendly too 10/10 would stay here again.

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Lou Richardson . 2024-02-05

MORE AT Google

Booked bed, breakfast & evening meal package. Stayed in the Tempus building. Room was beautiful, finished to a high standard. Comfortable bed, both a bath and walk in shower. Nespresso machine was nice little touch. Food in the restaurant was delicious had the three course evening meal and breakfast next morning. Will definitely be coming back.

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Richard Drew . 2024-01-14

MORE AT Google

We had a lovely time. The setting is beautiful. The attention to details in the room were lovely and we had a great time. A little pricey but stunning none the less.

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Kiri Dowens . 2024-01-03

MORE AT Google

We attended a wedding here and had a lovely day. The hotel and grounds are picture perfect. We stayed overnight in the tempus and I absolutely loved the decor. We stayed in one of the standard rooms and I wasn't disappointed, I loved the vibe and the room was very comfortable. Loved the mood lighting and the electronic blackout blinds. Breakfast was included and had a continental and cooked to order option. Overall very pleasant stay.

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Jennifer . 2023-10-12

MORE AT Google

I stayed here for 2 nights for my Nephews wedding. The rooms were fabulous, we had a family suite in the new Tempus. The whole experience was amazing food service in particular was carried out with precision, but there were a few issues that spoilt it. The bar was woefully understaffed with 1 main bartender who was doing a sterling job holding the bar for 120 people and one other who seemed to be doing other jobs. I had to go in search of staff as the bar was rammed and staff were chatting in the area behind the bar in the hall. The second guy was mopping floors. The toilets had run out of loo paper and staff had already been informed of this but nothing had been done. When your venue is as beautiful as yours and weddings are charged at a premium your staff need to be all hands on deck at all times, to stop these issues occurring. I’ve worked in hospitality as a duty and C&B manager so I have the knowledge and experience to back up my point. It slightly spoiled the event for me having to chase staff to get these things done, as I didn’t want my family to be aware.

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louise humphreys . 2023-08-11

MORE AT Google

Recently photographed a wedding at Charlton Hall and had a great day working with the team there. 10/10! Lovely venue and grounds, amazing for sunset images and of course some of the internal features make for some great opportunities!

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Matthew Lawrence Photography . 2023-01-30

MORE AT Google

The cost of drinks is a joke , one bar was £7-50 then went up to £12-50 !! now that's just unbelievable, a bottle of house wine £31

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Steve Fleet . 2022-08-09

MORE AT Google

Quirky place, overall very good with a few little tweaks it could be excellent.

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Andy Whitehead . 2022-06-26

MORE AT Google

Attended a wedding here at the weekend it was a lovely place in a fantastic setting.

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Chris Black . 2021-09-02

MORE AT Google

Beautiful place for a wedding venu, really makes it feel private. Staff were friendly and the whole event was well organised. It has some pretty cool features which really sets it apart. Surrounding the hall is farm land for miles. The venue is easy to get to as just off the A1 it isn't well sign posted however and the satnav is often wrong

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Andrew Small . 2021-08-21

MORE AT Google

Charlton Hall is a beautiful Georgian stately home! Well cared for gardens and surrounding grounds! Outstanding staff providing 'second to none' customer service! Well appointed rooms, brass tub and all! Well worth the stay!

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Christopher M. Yeo . 2021-07-23

MORE AT Google

Amazing wedding venue! I cannot wait for my niece to get married there next year! X x

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Kim Bayley . 2021-04-30

MORE AT Google

Fantastic place had a great time wedding venue superb

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James Price . 2019-12-14

MORE AT Google

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