Charcoal Grill in South Ribble - Phone Number, Reservations, Reviews

Something has gone badly wrong here recently. The portions are miniscule now and the deliveries keep arriving cold. It's ashame it used to be good but I will be looking elsewhere now.

Was a very happy regular, until recently. Also, some of these recent 5* reviews are spurious, in my opinion. In my numerous years as a patron of the Charcoal Grill in Leyland, I have consistently enjoyed their offerings, usually every Friday evening. Cherishing the high quality and delightful flavors that seemed to be a hallmark of their service. It is with a heavy heart, however, that I pen this review, reflecting on a recent experience that fell dramatically short of the expectations set by years of positive encounters. On the evening of February 9, 2024, at approximately 6:30 pm, my anticipation for a comforting meal was met with profound disappointment. The core of my discontent lies not only in the quality of the food received but in the manner of service that accompanied it. (A Mr Patel , if thats his real name! Was very aggressive and wasnt my usual order taker) The Charcoal Grill has been synonymous with warmth and professionalism, qualities conspicuously absent in my latest interaction. The food, which I had eagerly awaited as usual, arrived not only an hour past the expected delivery time but in a condition far from what one would deem acceptable. It was not merely lukewarm; the meal was undeniably cold, having been delivered in a plastic bag. This method of packaging, devoid of any insulation, seemed to have stripped the meal of its essence and warmth. My astonishment was compounded when it was revealed that, although dispatched in a heater bag, this measure was abandoned in favor of keeping the heater bag in the car, a decision that baffles and disappoints. When I reached out to address these issues, seeking nothing more than a constructive resolution, I was met with a response that was as cold as the meal I received. The individual ( the so called Mr Patel) who addressed my concerns was not only conflictual but argumentative, displaying a disconcerting unwillingness to listen or empathize with the situation presented. He stated... i will inform the boss on his return!!! Which begs another question. This interaction was a stark departure from the customer service ethos I had come to associate with the Charcoal Grill, leaving me not only dissatisfied with my meal but deeply concerned about a notable decline in customer service standards. Such experiences lead one to ponder what has transpired behind the scenes to precipitate this decline in both food quality and service. The Charcoal Grill, a cherished establishment within our community, has always been more than a mere vendor of food; it has been a source of delight, a place where quality and care were evident in every interaction. It is my sincere hope that this review serves as a constructive critique, prompting a reflection on the values and practices that once made the Charcoal Grill a paragon of culinary excellence and customer service. As a loyal customer, it is with a sense of responsibility that I voice these concerns publicly, hopeful for a return to the high standards (or a call) that have defined the Charcoal Grill for years. The path forward lies in addressing these lapses in quality and service, ensuring that future experiences mirror the excellence that has been the hallmark of the Charcoal Grill in Leyland. Unfortunately, and only recently, be prepared for late, cold unacceptable food with intriguing offensive customer service.

Thankyou to Charcoal Grill for the pizzas and sponsorship from everyone at Jump UK Trampoline and Gymnastics both where very much appreciated

Ordered a Large chicken kebab, with salad and meat samosas for delivery. Arrived earlier than expected. Meat samosas were nice and spicy, but lacked filling. The kebab was cold, the chicken was bland and lacked taste. As for the salad, well if you can call it that, was a bit of shredded lettuce and even less onion and I think my mayo is still in the pot. I used to use them regularly, but they went down hill and they don’t appear to have improved any.

Thank you for supplying the pizzas for our 24 hour sponsored bounce the club loved them and it kept them going through the night

Ordered a lamb kebab, I was so disappointed when the food arrived, I asked for no onions which was honoured but lack of tomato and cucumber, the naan was extremely thin more like a chapati than a naan. I usually allows go here for my lamb kebab but this has put me off.

the meat was very chewy never had it like that before

food was awful. the chips have been reheated. chicken was bland.. cheese burger was horrible.

Would you pay £9.90 for this? The chips are microwaved which they denied. The food was shavings of meat. Hardly no salad. I'm actually a regular customer and always give them the benifit of doubt when I've had a problem. This time I have rung due to having family around and spending over £80 and this is the quality and a lame excuse that they are busy and rushed of their feet. Offered free chips. Shocking

The kebab itself was lovely and arrived early however it was stone cold and I wasn't able to enjoy it cold

sorry to say, worst pizza I've had in Leyland, the base was like a frozen one from the supermarket, and no taste, chips where the only decent thing I got, total waste of 30quid

Chicken kebab was one of the worst I've had. Bread was stale, salad was just cabbage, chicken was dry and tasteless....... Now to top it off I'm coincidentally stuck on the loo all night with it coming out both ends. Food never makes me ill so this is an achievement!

I've been here multiple times and the food is amazing. Really fresh breads, fab flavours and decent lads looking after you. Watching them prep other people's meals, make your mouth water. Certainly not shy on portions and good quality. Highly recommend. NB. Usually collect so can't speak for delivery but foods amazing.

Food was awful. Used to be nice. The cheese burger had a funny taste to it. The salad was not what you can call a salad. The chicken was over greasy

Food is always quality. Consistency is the reason I keep ordering. You get value for your money. My family loves this place. Great food and service

I’ll definitely be ordering again. Came hot and tasty. Thank you.

don’t think they knew the difference between chicken and salad

Always good food everytime we visit. Only downside it was cash only

Love their Chefs Special Kebab. Never disappoints

Food arrived cold, in soggy pitta with a few bits of limp lettuce that they call salad. Usually good food from here and have ordered several times over past few years but quality of the food has rapidly gone downhill over last couple months. I can't believe that this is what you get served after paying nearly 10 pound each for a kebab!

Haven't ordered from here for ages just had an extra large chicken and donner kebab and it was excellent they are on top of our list for kebabs

Always really nice food, they had missed part of an order but when I rang up they rectified it extremely quickly! They were so nice about it. The food always comes piping hot and never had a bad takeaway from there

Will not be ordering from here again never had problems but food came stone cold and they decided to put chips with garlic source in a paper bag so the paper was stuck to the chips but will not be ordering from here again

ordered a Donner pizza and there was no Donner meat

Good quality meat and lovely nann

I'd recommend Charcoal Grill to anyone. Food is always delicious!!

oh lord never jad food so bad! large mixed kebab 4 peices chicken and small peice Kofte rip off food awful chicken grey never order again

missing the oasis and the food is freezing

Hands down their chicken kebab with mayo, dipped in a side of chilli sauce and extra may was the best kebab I've ever had in all my years of ordering take away. First time and will not be my last. As well their boneless fried chicken has a nice kick to it, and perfectly crispy on the outside and juicy on the inside, I'm blown away!!! Plus very cheap!!

the best kebab I've ever had hands down. get a chicken kebab with their chilli sauce and mayo and thank me later

… was a regular customer. Staff very rude and food isn’t great.

Cheesy chips were fine and the pizzas I’ve had before were good. Wouldn’t get fried chicken from this place. Got a chicken wrap and it was the soggiest breaded chicken I’ve ever seen. Inedible so had to throw it out.

Normally the food is very good. This is my usual place to go for a large mix kebab and chips. Kebab was cold and tasteless. Chips were cold and taste only part cooked. Shame because it's normally lovely.

I have been a customer for over 15 years, I will have to reconsider. The pizzas are often extremely undercooked. I understand energy costs are higher than they used to be, but I expect my food edible without having to put it in the oven for 10 minutes just so the topping doesn't fall off and the base isn't soggy! Sort your it out.

pizza was delivered from the boot of the car and was cold. Mushrooms were also cold. Unfortunately I won't be ordering from charcoal grill again

delivered to wrong house... took ages to sort out. one member of staff put phone down on us when speaking about the problem.

As always with these guys, food arrived on time, hot and tasty!!

Great food, arrived hot and on time. Can't really ask for any more!!!

Can’t complain about the food or the people but they’ve introduced delivery and also the prices have jumped quite a bit. For example cans use to be 90p then jumped to £1.20 and then the same with everything else.

Had to be the crappiest pizza I've ever had. Thinner than a paper plate and nearly as flat as a crepe! Disappointed to say the least. I wish this allowed me to upload a photo just so you can see I'm not exaggerating. This is what happens when you decide to order from somewhere different for a change. Won't be ordering again.

Food was dry, Shish cut into such small pieces it was all over cooked and dry… barely any sauce, and the “bread” it came in was tasteless. Never again

Not ordered for a while but good standard and delivery service is still great. Highly recommended.

Truly the best takeaway about, always listen to requests like asking for lots of red salt etc. never let me down xx

So the food was amazing, the garlic bread and cheese was very warm hence the one star missing, but everything else was piping hot as it was wrapped in tinfoil. Tasty as always. It was just about the sheer amount of time it took it to be delivered. But there’s lots of reasons it could have been over and hour and a half later than given. The driver was very apologetic and so sweet. So highly recommended 😊

Sorry guys been coming to you for eight years but won't be ordering again. thank you very much for the last delivery, I'd rather not say why, but in this case , and just for the sake of me asking for a little sauce on the side being called by you after all the money I've spent over the years and this being the first time you've ever complained to me , that you should be charging for the sauce !! All I asked was don't put it on the samosas keep it separate. For you to ring me and ask me to pay in future for sauce because you sell it in tubs is ridiculous , thank you once again but it's a no from me in future. I will go and buy them put them in the air fryer and do them myself. Good luck with your trade.

Never seen such a depressed kebab, tasted bland. Wish I just made myself a sandwich instead.

Never going to pay £8 for delivery. You prob lost money charging that much instead of me paying £60 for me and friends

Absolutely brilliant,the very best,5 star's every time

Food was cold by the time it arrived and an item was missing. My pizza was under cooked, the cheese hadn’t melted very much and the base hadn’t cooked fully.

Went in the evening, had to wait quite a while as they were busy dealing with online orders. Got kebabs, and they were as good as previous..

Good tasty food. Fast delivery. No complaints.

Delivery took a while, shame they can’t bring it sooner

The meat was absolutely divine! Unfortunately the bread was stale and the salad was hugely lacking. Half a slice of tomato, barely half a lettuce leaf and a sprinkle of cabbage. A real shame as the meat was just so lovely!

Good food. Decent value. They ignored my request to not ring the doorbell to avoid waking the kids

Great tasty food. Come from Bradford yesterday. Great customer service. Highly recommended

Great pizza as always from these guys. Demolished it in no time!! 😁

Not bad just just was expecting a little bit bigger kebab for the price I paid but about from that good very nice

Pizza was Luke warm and the x large mixed kebab was only slightly bigger than my daughters small chicken kebab. Never had a x large kebab in a small wrap before and won’t be again

Worst kebab I’ve ever had, no flavour and chewy chicken. Salad clearly been sat there all day and portion was very small for an XL

Not bad place for a takeaway/snackette!

Chicken Popcorn wasn't properly cooked. The burger saved it from being a complete disaster.

Called them when it was at 20mins late, I asked about my order and he said “what about it” like it wasn’t late! How rude though. And no apology for the lateness nothing. Got the food it was stone cold. Absolutely disgusting service.

Absolutely terrible. Kebab looks like someone has ran over it. Gone downhill, it used to be really good. Food is not great. Sorry but I've given up ordering from CHARCOAL Grill after today. ordered a kebab and it was nasty. There are better places for the same money now in Leyland.

THEY TOOK MY MONEY AND MY ORDER DIDN’T ARRIVE

Food was freezing cold on arrival, donner meat was overcooked and tasted stale. Used to be nice from here but doubt I'll order again and it cost nearly £40.

Absolutely prefect lamb kebabs

Ordered twice in one week and keep asking for full salad on my kebab and it comes with just cabbage. Sauce is very limited unless you ask for a small amount and they go crazy - my friend asked for just a little bit of garlic mayo and it was soaking. I asked for full salad and two sauces and I couldn't find it in here haha

Really excellent kebabs, good value for money, good sized portions.

Really bad pizza from here so thin hardly any ingredients on ,must be trying to cut costs .the pizza was really bad quality like a cheap mini kids pizza

I loved the food was very nice thank you and the delivery driver was polite. Will be ordering from here again the food portion was amazing 🙌🏻 Thank you so much !

i need to request a refund food was stone cold

Great food and arrived piping hot as always.

Food was fantastic. But 30 minutes early. Not prepped. That needs sorting. Early is rarely good.

Chicken kebab blan. The coating on the Chicken was hard burnt and thick..never again

Food nice and hot and delivered on time with quality

Was decent till recently gone terrible food quality is poor and cheap.

Both myself and my partner have spent all night throwing up after eating the chicken pieces yesterday. My cousin had the burger and he’s perfectly fine. We would like a refund please

Very nice and clean 👌 oh and the food and the service was excellent

Excellent food from this take away, well worth visiting 👍

Stone cold garlic bread with cheese, soggy chicken, quite a long wait for delivery, requested a refund but just eat haven’t responded.

Food poisoning from the chicken burger and chips been throwing up allnight

Best pizzas in Leyland for me. Always the same, quality food!

Food was terrible and went in the bin

The food arrived on time but unfortunately both pizzas were STONE cold which was pretty disappointing. The chips were warm but defo not hot. We won't be ordering again unfortunately.

Quick delivery but good was dry. And over spiced. We very rarely complain but this want the best.. sorry 😞

Used to go here a lot and have recently returned. The bean pizza and chicken kebab is excellent. Fries can be a bit soggy, would be best delivered in bags rather than plastic trays.

Food arrived late and was cold

Excellent service again very hot and tasty the best around leyland 👍

Food was 10 minutes late. Pizza was cold. Chips were hot though. Normally a better service from here but not this time. Probably won't order again.

Best pizzas we have had for a long time , I would advice you to keep to the thin crust so much better , even my husband was impressed , he said best pizza and will hundred percent be ordering them again for sure , so please keep them thin

Great taste and customer service

Perfect, as always ! Thank you !

My daughter loves the chicken kebabs as a treat

Cold food and very small portion for the price, ended up in the bin, Never Again

Absolute garbage, gone way down hill never again !!!!

Absolutely delicious hot tasty food, staff are amazing friendly very very polite, 2nd order and I would love of there food if I could, nothing is ever to much trouble and order always I time and always correct order PERFECT

Normally great service but last night missing items from order amd couldn't get an answer when I called the shop. Plus the driver was rude really,just handed me my food and walked away .

I don’t get takeaways very often. 1st time I’ve ordered from here and I will most definitely order again. Fast delivery and the food is lovely. I got half and half pizza, Lush 👌👌*****

Sat here eating our delivered takeaway from Charcoal grill, Leyland. Chosen as they have 5 star food hygiene rating (I won't consider 4 star or below). I immediately decided to right review while waiting for my food to cool down. This is our 3rd takeaway over past 6 months or so. Its consistently good food. Just delicious, everytime! Piping hot every delivery. Order is correct every time. Deliver within stated time, if not sooner. This order was sweet vegetarian pizza (mine), pepperoni with extra pineapple, wedges and chips. 10/10.

You'd have thought after an hour and a half wait it would have been fresh but no meat was dry n cold wrong sauce on it, god knows how they've got 4 stars