Chan's Noodle Bar in Torfaen

Food wasn’t great at all missing items which means we all ate our food cold as it was a family meal well suppose to be £50 odd quid but definitely not worth the money at all. Was told amazing Chinese but definitely doesn’t seem it at all

I have always ordered from Chan's and the food has always been fantastic, but last night I ordered the basics, chicken balls, chips, chow mein and satay chicken skewers and not one thing was edible. The dough on chicken balls were under cooked and really doughy, the chicken satay skewers were dry and tough - no sauce and going down in lumps, the chips you could chip a tooth on, and the chow mein arrived freezing cold. All in all, fuming that I spent £35 on a completely inedible meal.

Food tastes great as always but ordered a small fried rice which was less than half full when I received the order, disappointed but still delicious

Bad I ordered milk tea and slush but driver didn’t give me that only food my choiw main was good nice but my wife food the meat was like rubber

Missing a vital part of the order!

I love Chans and it is my go to! However we on this particular occasion we didn’t have an update from the store to say it was leaving, was over an hour late and when I called there was no answer. We looked out the front door and saw that they had delivered it but there wasn’t even a knock on the door. The food had to be reheated and put the quality of it off.

A brilliant experience. Food was so good, quick delivery, polite courier. Yum yum yum. Highly recommend Chans!

couldn't find the shop?? the postcode takes you around in circles, l was staying in a local Hotel and a stranger to the area i used Google maps with the shop postcode entered after driving around for 30 minutes I phoned the shop I was given directions using landmarks which meant nothing to me (three word location would be better), gave up looking in the end and didn't hear anything from the shop thanks for nothing.

The worst of all time if this place paid me a grand to eat a chicken ball id double the grand to 2 grand and give them the 2k for me not to eat the chicken ball

Fantastic service and great dishes as always from these folks. Can't beat them.

food was 1.5 hours late. 3hr total delivery time.

I ordered last night at 6 40pm, website said '45 minutes ' my confirmation said 7.26pm. At 8.15pm I rang to be told my food was in the kitchen being prepared. Still nothing at 9pm so rang again to be told it was out for delivery. The stone cold food arrived at 9.20pm. NEVER AGAIN

shocking!!! 2 hours late and just an apology and even turned up luke warm! never again

still haven't received my order

Lovely food and hot.. glad came early as was starving! 🤣

Food was awful, tasteless, bland and cold and 2 hrs late

2 hours 50 minutes for food to be delivered and when it did arrive was cold and unedable

never arrived? called the place and they claimed it was still in the kitchen, been over an hour and a half now.... said it had been delivered on app when it hasn't

Said delivered on app but when I rang they said it was still sat in kitchen... That was over an hour ago and my food just turned up. Rice cold and hard and there was no taste to the BBQ sauce or the curry sauce

what a JOKE I haven't used your service for a long time due to constant problems. now I try again and my delivery is an hour or more late and restaurant phone is constantly engaged?? Never again.. I'm done with your shocking service

never order from there, my food didnt even get delivered even after i contacted them and they said its just left the kitchen.

Would leave zero stars if I could. Ordered early, no confirmation received. Called to be told "our systems are down", and "I'll get a refund". If the systems are down it's strange how they still managed to take my money. Not the first time this has happened, taking my custom elsewhere. No refund received - where's my money Chans?

Ordered from here at 5 it's now 8 no sign of food nobody answering phone it seems they've done this to a few people thankfully it was cash so haven't lost out. Ordered something else now so if it turns up they can do one.

delivery took forever, arrival time kept changing to later and later times, order said completed but still no food, rang and they said it was only just being packed

food was cold, they curry was too thick.

salted chicken had no chicken was just deepnfried batter and was cold

the crispy shredding beef was over cooked and tasteless. i did not revieve my swwet and sour sauce with my sweet and sour chicken balls. i ordered a large rice and the vontainer was only 3 quarter filled. i will not be ordering here again!

Ordered for 7.30 delivery. Came at 6.44

Really nice food, will be ordering again

very happy with quality and delivery

I ordered chicken, chips, peas gravy and curry, it arrived but order was not right curry was ok but did not come as chicken chips peas gravy , chicken and chips in bag, chicken was over cooked no gravy or peas ,they said they don't do peas yet on menu. time u rang um and they sent gravy up my food was cold plus gravy was so lumpy what a waste of money

Absolutely inedible - literally tasted like they had added 0.5 litres of salt to our meal! So disappointed as in past they were so great! Money totally wasted and food as well because it all had to be binned

So annoyed. I called four three times over the space of an hour ti be told it was “on its way” delivery was said to be 21:15. At 22:30 the good as stone cold and the sauce was almost solid.

waited 2 hours for half filled containers , cold hard rice

Food was an hour late and cold when it arrived

Pre ordered for my partner at 11:40 this morning for delivery at 18:30 as I was going to be on a plane coming home from Spain, and I rang when I landed stating where was it and was left in main entrance at the wrong flats! Who does that?

Lovely quick service food was nice and value for money but didn’t have much flavour to it won’t be ordering again

Chow mien was to salty and had to much sauce in it crispy beef was not crispy

Just horrific in every way 😂😂 actually laughed it was so bad coz I wasted so much money. 🤢 service, food, 0/10 would not recommend.

great meal but it was very salty otherwise excellent

Really tasty very fresh, one dish needed a quick heat up in the microwave but the rest was fab

The office LOVE their order :) thank you soooo much!!!

Food was ok, however the pork balls were quite tough! In future I'll just suck um!!!

Most terrible place and food you can eat … first and last time eat there. The staff speaks very rude and no respect

Ordered food at 4pm to be delivered at 7pm. My food never arrived and they would not answer the phone, after 2 hours I drove down to the restaurant to be told my food was out for delivery, I went back home and waited another 45 minutes, still nothing so i drove back down and they had stopped cooking and told me there was nothing they could do and I had to request a refund through uber. Uber told me that my order was ineligible for a refund. I went through PayPal and got my money back after a month. I will never use this place again. Absolutely disgusting service and just blatantly stealing people's money.

Food was freshly cooked, nice portions, arrived quickly too,we were missing one side dish which after quick call to the restaurant item was delivered straight away. Overall it was a nice meal and would order again.

very nice food, recommend the chicken satay with egg fried rice, the chips in the chicken ball meal tho was a little undercooked.

All delicious and hot.. thanks..

Dreadful meal. Customer service non existence. Awful, have no words. Not worthy of 1 star

food over 2 hours late and theyrefused to answer multiplephone calls. When the food finally did arrive it was over cooked. Very disappointing.

Food absolutely delicious, hot, fresh and good portions, excellent value for money, delivery driver very friendly and professional, highly recommended

Ordered last night, kept telling us it was coming. 3 hours later still nothing. No apologies when we rang just kept being told it was still coming. Never got our Chinese!

It was cold and tasted like left over food .yuk !

Expensive for 1 person but good tasty meal

2 hours late so had to go and collect ourselves

Food was cold and stale and forgot sauces

Food never turned up, didn't answer the phone. Ordered at 18:30 and it's now nearly 21:00.

Not moaning understand its Xmas eve and possibly busy.

Food was on time and hot. Taste was superb. The satay chicken is absolutely lush.

Stunning food and quick delivery

Food was very late and the service was rude, rang the restaurant to ask where my food was and to be told it’s left and then just hung up!

delivered 1hr 1o mins too early!!

great food and exceptional delivery

Lovely food quick and great service

Good delivery and really good food

Ordered food at 6pm said it was delivered (nothing came) then about 3 hours late they arrived like what is the point in that not organised at all a snail could be faster than them so disappointed tut tut

lovely food and great delivery as usual

Really disappointed with the food tonight, usually good but tonight everything was dry and looked like zero effort or pride made with the dishes , puts me off ordering from chans again

Asked to be exact time I noted on drivers notes and was 20 minutes early

Great food, tasty, hot and prompt.

I was not impressed tonight. only good thing I can say is the delivery was on time. I did not like the chicken balls, more batter than chicken and they was not crispy more

ABSOLUTELY PATHETIC COMPANY, NEVER REC8EVED MY ORDER. KEEP GETTING TOLD ITS ON ITSBWAY BUT SHOWS DELIVERED. ABSOLUTELY PATHETOC, I HAVE WAITED ALL DAY TO TREAT MYAELF FPR THIS PATHETIC CONPANY TO NOT EVEN DELIVER. *****BEWARE******* THIS PLACE DOES BOT G9VE A SH££T WILL NEVER ORDER FROM THIS S££T PLACE AGAIN

Order at 6:15 food final turned up at 8:35. After repeatedly telling us it was on its way. Waiting for over two hours to get my order is not acceptable.

Disgusting 68 pound order tiny portions food freezing and the chicken balls were still raw !!!

2nd time late attitude of lady on phone too food only warm

The food was absolutely stunning, full of flavour and lovely and hot!

food was amazing but i put in notes not to knock door loud because baby is asleep but the door was still knocked loud but food was amazing and delivery driver was so nice.

Seaweed was missing from the order. Duck was extremely tough and chewy. Shame as when we ordered last month food was amazing.

Food is okay, but the delivery service is dreadful. It's painfully slow often around 1.5hrs

at 5.03pm app said order on the way to be delivered between 5.05-5.25. 5.30 I clicked order is late + said text was sent to restaurant + they'd respond in 5 mins. They didnt. I called 7+ times, they didn't answer. I logged another order is late + it said to call, she answered said was my address before I said who i was, so she clearly knew my order was significantly late. she then said driver had left with other orders. driver arrived, didn't speak, barely looked at me. Awful.

Missing 2 of my items every time i order from chans im missing items

Disgusting soggy fish bites and chips spoilt a good chip shop

amazing, I forgot to put curry sauce on the order and they added to it, cash for it :)

Order Crispy Shredded Chicken. It was rock hard. Felt like batter only and no chicken. Half my order was missing (two chicken ball, rice, chips and sauce trays) Called the restaurant they sent them out straight away but still forgot the sauces. So disappointed.

Food was late and turned up cold.

Asked for substitute in notes but this wasn’t done

Order Notes there was not TWO Curry Sauce with Chicken Balls (10) thank you

Lovely food, but app showed delivered 45 minutes before actual delivery

food didn't even turn up. restaurant won't answer. absolutely horrendous

Was never delivered. Possibly delivered to the wrong address

food piping hot , great flavours and quality proteins .. deliver fast and polite

Our order was an hour late, with no updates from the restaurant, My husband and I had to chase our order. I can understand they have their own delivery drivers but updating the app can't be hard. won't be ordering again.

I love a chans, food tasty and hot

Food was amazing piping hot and very tasty

Never order here came late plus the driver had no change so i didnt even take the food a sent it back to them worst place never order here

I've been a loyal customer of Chans for years, and I've always praised their food, especially the Kung Pao, which is hands down my favourite. The flavors are incredible, and the quality of the dishes is consistently 10/10. However, I regret to say that my recent experiences have been disappointing. In the past few months, I've noticed a significant decline in service. My last three orders took between 1.5 to 2 hours to arrive, and each time I had to follow up multiple times just to check on the status. On one occasion, after waiting an hour and a half, I called only to be told they had no idea when my order would be sent out. I ultimately had to go pick it up, which meant we ordered at 7:30 PM but didn't eat until 10 PM. Additionally, one order was missing an item, which was delivered later but couldn’t be enjoyed with the meal. I also had a frustrating experience when I visited the restaurant for a drink. I waited 10 minutes in line with only one person ahead of me, and it was frustrating to see the staff member taking such a long time to prepare a single bubble tea. When it was finally my turn, the employee informed me that my drink would take 15 minutes to make. Waiting 25 minutes for one drink, especially after such a long queue, felt outrageous, so I decided not to order. While the food continues to be exceptional, the delivery and service experiences have made it difficult to justify ordering from Chans anymore. It’s truly a shame, as I have always enjoyed the food here and appreciated the quality. I want to emphasise that my feedback is in no way a reflection of the chefs—they deserve all the praise! I hope the service can improve, but unfortunately I’m not sure I’ll be ordering anytime soon.

Always amazing here, my favourite Chinese takeaway

I never received the order. He never turned up to deliver…

Wrong toppings delivered with noodle boxes meaning food wasn’t eaten and ended up straight in the bin. Used to get great food from here so a real shame the quality of service has gone down over the years.

My food hasn’t come yet been 2 hours.