Chan's Noodle Bar in Torfaen

Food is okay, but the delivery service is dreadful. It's painfully slow often around 1.5hrs

Order Crispy Shredded Chicken. It was rock hard. Felt like batter only and no chicken. Half my order was missing (two chicken ball, rice, chips and sauce trays) Called the restaurant they sent them out straight away but still forgot the sauces. So disappointed.

Disgusting soggy fish bites and chips spoilt a good chip shop

I've been a loyal customer of Chans for years, and I've always praised their food, especially the Kung Pao, which is hands down my favourite. The flavors are incredible, and the quality of the dishes is consistently 10/10. However, I regret to say that my recent experiences have been disappointing. In the past few months, I've noticed a significant decline in service. My last three orders took between 1.5 to 2 hours to arrive, and each time I had to follow up multiple times just to check on the status. On one occasion, after waiting an hour and a half, I called only to be told they had no idea when my order would be sent out. I ultimately had to go pick it up, which meant we ordered at 7:30 PM but didn't eat until 10 PM. Additionally, one order was missing an item, which was delivered later but couldn’t be enjoyed with the meal. I also had a frustrating experience when I visited the restaurant for a drink. I waited 10 minutes in line with only one person ahead of me, and it was frustrating to see the staff member taking such a long time to prepare a single bubble tea. When it was finally my turn, the employee informed me that my drink would take 15 minutes to make. Waiting 25 minutes for one drink, especially after such a long queue, felt outrageous, so I decided not to order. While the food continues to be exceptional, the delivery and service experiences have made it difficult to justify ordering from Chans anymore. It’s truly a shame, as I have always enjoyed the food here and appreciated the quality. I want to emphasise that my feedback is in no way a reflection of the chefs—they deserve all the praise! I hope the service can improve, but unfortunately I’m not sure I’ll be ordering anytime soon.

Disgusting Used to be one of the best around. Did an even have napkins. Told me to throw my rubbish outside in the bin 🤣 The prawn crackers they were getting them out of a big black bin bag and put in them into seafru bags 🤮🤣

fab meal really enjoyed the Carmel chicken 🤤

Chow mein was burned so not edible.

Opened bag to find rice lid slightly off curry leaking from box as lid was not on secure

Food was stated as delivered but never was. When I rang the store they only told me then that they had an issue and that it was coming from another store. Waiting over an hour still no food. When ringing them again they said the driver will be another 30 minutes. So i cancelled the order as we had waited 2 and a half hours and still no food. Even if we did have it, it would have been stone cold. Absolute poor communication

Order hasn’t turned up when it says delivered

Food didn't turn up delevery time changed twice no answer when phone

Placed order at 19:50, 2 hours later still no delivery!

Can be a bit hit and miss, but when it’s good it’s good, noodle boxes are good, lots of meat, good portion.

Terrible restaurant to order from. The order was completely wrong and missing items and still no compensation?

absolutely discusting noodles dry and missing items SHOCKING stay clear people

Food is fantastic and always nice however tonight it took well over an hour. No updates from the restaurant and I had to call for an update. Ended up over 30 mins late.

Chips were like floor sweepings, Hong Kong style sweet and sour was awful too. The chicken is supposed to be completely marinated and covered with sauce, but mine looked like chicken nuggets with some sauce drizzled over the top. Maybe it was a bad night for then but the last time for me.

Dry and overcooked. Chicken balls were so old and overcooked they’d all split and couldn’t cut them . Food wasn’t hot

Asked to change the sweet & sour to curry sauce but they didn’t .chill chicken wasn’t the best had better .

2 of my items were missing. Tried calling the restaurant but never answered the phone after 83 attempts!!

Ordered chicken balls but got spring rolls instead. Ordered noodles with black beam and soy sauce, but the noodles came pretty much dry with minimal if any sauce. Not the usual standard.

Lovely food, delivery experience good. We’ve had food from here a few times now and really enjoy it. Always tastes great and fresh.

Beautiful meal, thoroughly enjoyed, will be ordering again soon, Thank you!

Food never arrived but payment was taken for £36

Food not very hot. No peas in curry. Had a mix of chicken and beef in the curry and no shrimp in the rice which I was disappointed with. Pancakes rolls have shrunk a lot

Absolutely shocking no one should bother, ordered from here twice within the past few months, first time my order (2 things) took 1hour 45mins to arrive, everytime I rang they kept saying it was on its way. Ordered a second time tonight gave them the benefit of the doubt, this time it took 2 hours for it to come, same thing on the phone again. Also two items. This time one item was missing, and the shop had actually closed by the time the order was delivered. Shambles of a place.

where's my food not received it

Food is now 45 minutes late and we still haven’t received it

Beef was chewy chips was cold prawn crackers and chicken balls were soggy rice was dry

Lovely food and quicker than expected!

food arrived half hour later than planned

I've ordered from this place dozens of times but my most recent experiences were both bad. I had the wrong food last time. This time the chips were black and soggy and the curry was stone cold and almost solid, like it had just been taken put of the fridge. I will be trying somewhere else next time

Great food and arrived on time

Forgot to put sweet and sour sauce on my Cantonese style chicken. Ruined my meal was so dry

Unfortunately, I was very disappointed, 2 out of 6 orders were not delivered. Tasteless food. Unfortunately, I will not order there again.

Worst meal I had from this place, used to be great but gone down hill, Shame.

chicken curry had mushrooms and peas in it and the sauce was quite watery, some of the chicken tasted a bit off, egg fried rice didn't have any egg in it and the salt and chilli chips were not very nice.

I waited 2 hour for my food to be delivered and never had it. I will sure be getting refunded

I wait 2 hour and my food wasn't delivered.

Food was left outside house and covered with slugs with no attempt to knock or ring doorbell. Egg fried rice was missing. After complaining I only got a partial refund. Very poor

Food is lovely as always but I would like to say that the delivery driver decided to walk into my nans gate without permission when there was a path she could have walked around to go to the front door. I am just saying this bevwuse I do not agree with the fact she decided to come into the gate herself without saying anything because nobody was in the garden waiting for the food, we were waiting in the living room

Food was left outside with no attempt to knock or ring doorbell. Egg fried rice was missing. Very bad

The food was cold and I’m a diabetic and I need food to be on time and it’s rediculous. It’s disgusting xx

I’m normally a good customer. Never had a problem with the situation before some attempt were missing and I’m not quite happy about it to be honest and very upset about it as I’ve never had this problem before so I would like to request a refund if that’s okay.

Absolutely vile, sauce watery and chicken balls burnt on outside raw in middle. Rice rock hard couldn’t even eat it. Waist of money avoid. There attitudes are almost worse than there food and that’s saying something.

Salt and chilli chips, and chicken balls where burnt, the chill was cremated that’s all you could taste. Steak rolls burnt also. Unusual to be honest.

delivery man was sooo friendly

lushfood as always top marks to the chef

lovely food. delivery driver very cheerful and personable

Missing items from my order so a refund has been requested.

Rice smells and taste likes coffee which makes the rice uneatable for me

food was not on time and when it did turn up it was over cooked

Food was very nice but ordered it an hour before for a certain time but turned up 30 minutes late, when rang the restaurant they refused money back and told me they want expecting it to be busy

Wrong food was delivered very poor

food cold smashed to bits and 2 hours late

The delivery was fast however there was curry sauce placed in my 3 in 1 tray meal with the crispy shredded beef. I could not eat the meal as I do not like curry sauce. The extra curry sauce was for my partners meal.

App said food was delivered, but called the restaurant 15 mins after delivery time and it had not left. Food finally arrived 15 mins later.

Food quality was rather poor. Chicken curry lacked sauce and was clumpy, prawn toast was chewy, fried rice lacked flavour, chow mein was lovely! Crispy beef lacked flavour and was more chewy than normal and the salt & chilli prawn’s were over cooked and hard.. considering our last meal from here it was full of flavour & beautiful! But unfortunately this time it wasn’t enjoyable to say the least

I am so sorry to say but the food quality standards have dropped significantly recently. The last twice we have ordered from yourselves it has been a wasted meal. This time the food was cold, the curry was separated with thick sauce on the top & watery liquid in the bottom, the sweet & sour chicken balls & rice was stale as though they had been reheated & were not fresh. The chips have so much black on them that half of them look unsafe to eat. As this is the second time in a row I have experienced this type of dissatisfaction & disappoing meal that cost a staggering £30, I mean the price has gone up so it's a rare treat & the quality has gone down so it went straight in the bin. I wish you all the best but we won be using your restaurant again.

Had a takeaway chips went straight in the bin

Gorgeous hot food with great portion sizes. Loads of chicken in the curry.

Quite possibly the worst Chinese I’ve ever had, the chips were black on the ends and the rest did not taste right at all just awful

Lovely hot tasty food but forty minutes late on a Tuesday and no apologies so won't order again unfortunately!!

Food delivered late chips black, rock hard, and cold chicken ball slimy chicken curry no taste waste of £32 never again!!

Food was not good. Crispy chicken was burnt. Chicken balls were tiny and very well cooked to the point of being burnt. Not happy and wont be ordering from here again

Very overpriced. Disappointed with how bland everything was, especially the salt & chilli chicken balls.

took my order half an hour before closing, immediately said it was out for delivery and never showed up

Ordered from their noodle bar. Paid for extras of which I got none of them

Honestly….worst Chinese I’ve ever had. Absolutely shocking food. Stop off for noodles regularly and the noodles are delicious but picked up a takeaway Chinese and it was absolutely awful. I can’t put into words how bad the crispy beef was I had to ask my husband what it was he’d ordered!

Excellent food. Really tasty. Beef in black bean was the stand out dish Accidentally selected pickup. Called and they delivered for me. Spot on. Great place.

Accept an order then decide its too far. Will not refund either. Staff hang up when you try to speak to them. Utterly rude and unprofessional

Chow mein was Inedible the noodles tasted burnt, crisp shredded beef was overcooked and TOO much chilli added again INEDIBLE

Salt and pepper ribs it’s like barbecue not salt and pepper , also onions tastes d

My order said it was delivered when it wasn't, I called the restaurant for them to tell me it left and won't be long. However I waited over 15 minutes of it saying delivered before getting my food??

did not say it was on it's way

Food is over an hour late... After my initial call, the restaurant assured me that my order was out for delivery. Still no arrival of my order. Very disappointed

Enjoyed the food, really friendly. And great quality for money. Would recommend! Great atmosphere with staff.

Absolutely disgusting and shop is very dirty the staff don’t look to clean them selfs😷😷

Poor food quality, sloppy and not hot. Will never be reordering from them. Very disappointing

One of the portions of chow mein were burnt so I couldn’t eat it I would like a refund please in the future do not send it out because all it does is soil your reputation

Not value for money at all £60 for what we had was daylight robbery my m8 called up and the lady on the phone was no help at all I will never get food from here again and I’m going to be asking just eat for a refund as the food went straight in the bin

No pancakes for duck pancakes which was very disappointing. Chow mein excellent. Prawn crackers very crushed.

Delivery driver went 20 minutes the wrong way from my house and was rude about it to me on the phone:)

2nd time I've ordered from this Chan's and again my noodles had been burnt in the wok, the entire meal tasted burnt with black flecks throughout, Chan's llanrumney is perfect everytime with plenty of chicken, this had about 10 tiny bits of chicken and 2 mushrooms cut in 1/4, won't be buying from Cwmbran Chans again burnt food is inedible, a total waste of money

all the food arrived cold, the beef chow mein was horrible, could barely bite into the beef, very much a let down

One of my items was missing. The food quality was poor. Won’t be ordering from here again.

Chicken with vegetables Leaked everywhere. Chicken and Bok choy missing from Noodles

Used them for years but won’t be using again. Don’t know if there are new staff but trying to order and actual staff members behaving like idiots making farmyard noises in the background and staff really rude in general. My neighbour had a problem with a staff member from here aswell turning up at his door over a tip. Food had gone downhill last time I ordered but I was starving and they deliver so I thought I would give them another try but won’t be ordering again. Food much better at other local Chineses like Oakfield too.

terrible service food never turned up !!

Forgot sweet & sour sauce , I couldn't have it as they were shut, they said I could have free chicken balls sent up next day (today,),,i dont want that after seeing & tasting😳 its awful , after coming off the phone when opening the food up found everything to be terrible, seaweed burnt , chips with black bits all over them shrivelled dry , kungpo chicken runny watery tasted like chilli water, veg raw, beef grey not cooked & veg hard raw, rice noodles had a strange taste as if cooked in washing up liquid 🤢, everything went in the bin😡 over £40 wasted , went to bed on empty stomachs, NEVER ordering from here again & judging by reviews Im not even bothering to try to get refund back it looks like it Will be too much head work🙄

Does zinger meal only add 3 Chicken balls in it It's supposed to have 4

how is it two Chicken Balls short out of ten out of my order everytime

horrible food. rice tasted off as though it was a couple days old. crispy beef was just fried strips of batter. all the chicken dishes were tough as though they were incredibly over cooked and the chicken balls dough was as chewy as a tennis ball

The food was like warm and soggy (not crispy) and its was over 2 hours late. I have requested a full refund

food tasted fine but instructions weren't followed, I asked for no bean sprouts in my noodles and no veg in it either but it came with both.

Food was great good quality, it was late but warm would rather it be late and warm rather than on time and cold .. one issue when delivered their was a mistake with the order but called restaurant and they got back to us within the hour for the correct item . Thankyou

Chips were disgusting and beef curry was too thin runny and tasteless not a lot for cost

Food was delivered 30 mins late and was cold and to make matters worse the trays was missing a chicken ball each inside so had 3 each not 4 as advertised on the menu very disappointing and won’t be ordering again

ordered more than 1.5hrs before it was needed, delivered around 30 mins late. Food had to be rushed by the guides as their parents were due. Ordered for delivery time selected as this meant 45mins to eat. Advance orders should be prioritised with holds placed on orders if there isn't capacity to deliver on time.

Got to be honest I do Ave bad thing to say about food really nice