Chain Bridge Boston in Boston

Wasn’t told when I booked the table it would be an hour n a half wait for food. We ordered starters snd came after 10 minutes. I then waited for over an hour before we complained to the manager as plates hadn’t been collected and no main/cutlery given so was given complementary drinks/ dessert. Mains finally arrived and steak was cooked to well done when requested for medium rare. Only given two knives n forks when there was 4 of us at the table. Felt the experience wasn’t at all up the par considering the pub wasn’t busy at all.

We went for our works Xmas meal there was 18 of us so maybe we was a bit loud. They seamed a little under staffed to cope with a big party and the other customers to deal with at the same time. But saying that they certainly did there best so hats off to them . The only niggle I have is the same as a few others had was the steak, I like mine rare and it was more like Well done and people that wanted Well done was nearly charcoal.

Six of us had Christmas lunch on 11 December 24. It was diabolical. Flavourless, luke warm and overcooked veg. The table was set for Christmas Lunch but no forks or spoons on the table No condiments. The knives were so blunt they would not cut my turkey.

Brilliant service all very welcoming Courtney, Jake, tammy they were all brilliant and we enjoyed the meal and drinks

Served by Emma and Tammy, service was lovely and friendly could not fault at all. Drinks came quick, food came quick and was perfect!! Will be coming back soon!!

Was good meal and staff are friendly

Good food, polite friendly staff ( Dan & Eve). Pub wasn't very busy when we were there. Only negative was the coke/ lemonade pump wasn't working so a limited choice of soft drinks

Chips very good , service with a smile better than some places

Had a lovely meal today , a nice curry with poppadoms and Naan bread , and a scrumpy mango chunky too, the staff were very helpful and polite. Will be coming again

Lovely staff, amazing food, great value for money, dog friendly!! Our favourite place to eat as a family. X

Great food, dogs welcomed. So good we went Fri and Sat evening. Will definitely fo again when next around Boston.

Had a lovely mixed grill, staff were helpful and kind. Very festive in there at the moment too. Lots of choice on the menue and a nice variety of drinks. Lovely cozy pub-restaurant, and dog friendly too (with a dog menu)

Out for a family meal, and we were served by Sydney. She greeted us with a smile, with such a friendly manner. 10 out of 10 for service.

Visited with my daughter, had a lovely meal, staff lovely, the atmosphere was a little lacking, but it was a Monday night so being quiet was to be expected.

Great welcoming pleasing surroundings food well presented would use again.

Eve and Sydney were very accomodating, and were extremely warm and good to us on an old mates reunion top bar.

Food was good and service was great. There is quite a choice to go for

We went for a Sunday lunch, the food was flavoursome, tasty, well presented. The staff welcomed us with a smile and made us feel very welcome, they also helped make the toilet more accessible as I was on crutches. Atmosphere was happy and relaxed. Will definitely be going again.

The server was very friendly and helpful, food surprisingly was fantastic and with MHS discount amazing value for money

We came here a few times and said never again but due to time we came tonight to risk it. What a change Jake and Kamela are fantastic our food arrived COOKED and HOT so much better than our last visits. We will come again .

Service was good, very friendly staff in the reasturant, food was cooked nice but some items on the roast dinner were barely warm. The Yorkshire puddings were inedible very tough unfortunately we had to leave them.

Good food and good value for money

Good atmosphere brilliant staff food good for your pub grub at good price

Great food good company staff well spoken and good manners.

Not a good experience food stone cold waited over an hour for it. Did book

Very friendly and accommodating staff 🤍💓🥰

Me and my wife had a lovely meal here for lunch. Food was really nice, good service and quiet when we went. Highly recommended

Sunday Roast was excellent, service was also really good, very dog friendly, nice local pub

A lovely meal at the Chain Bridge Boston. Food came quickly, was good quality and pipping hot. Ebony who served us was attentive, friendly and helpful.

Nice food every time. Quick service. Friendly staff always

Sydney and Emma were a pleasure to deal with… food was EXCELLENT! Really surprised at just how nice it was. Especially as we are picky eaters!! Thanks Guys. Will be back next week!!

Had a great meal and a lovely place for the family to catch up

Friendly staff, clean, good food

A late lunch so was quite. Food was good served by friendly staff

There were 5 in my party. We ordered our food and it took over an hour to come out. My dish was lovely, but the other dishes didn't look worth the money. I am not saying they didn't taste nice, but my grandson and his partner both had steaks but they were not offered steak knives. We even had to fetch our own cutlery. One minute they seemed to be not serving and then they seemed to serve 6 tables at once.The only thing that really made it good is I used my blue light card and that saved us money. I think there was a full bag of fries on my son-in-law's plate although he was expecting chips.

In today for lunch as we were passing. Served by Jake, made welcome, polite & nothing was too much trouble. Food was hot, tasty & both plates cleared. 100% satisfied

The Chainbridge has some amazing food for the price as well as staff are so friendly and helpful with any questions about the food and drink I would recommend going with friends and family

Took my brother out for his birthday meal and we both enjoyed it here. The service was very nice, food tasted great and it was nice and quiet for a Wednesday lunch time. Thank u Sydney, Shawn and xxander for a lovely experience.

Came in for a meal and food was amazing, presented perfect and came out fast. Waitresses was observant, extremely polite and friendly. Served our drinks straight away. Definitely will be returning.

Excellent food at the Chain Bridge which I wasn't expecting as it's a chain pub, meals were well cooked, we'll presented and most importantly for me actually hot when they were brought to the table! Service was good, Sydney was very pleasant. Was very quiet when we visited so not much atmosphere to speak of (hence only 3 stars) would defo visit again just for the food - well done chef & team!

Very nice gammon and hunter's chicken Nice attentive service without being overly intrusive

Well......what a huge improvement in one month. We were properly welcomed upon entry and shown to our table by Eve. We were made to feel welcome and valued. Our food arrived and looked well looked after in the kitchen. Great service and food. Thanks to Eve.

Walked in and someone came straight over to us and took us to a table, gave us menu's and left us to browse the menu, very friendly staff, food was excellent they made sure to check everything was alright. Would recommend this place to anyone. Thank you to all the staff there especially Eve who was very attentive and Eboney was really nice.

Booked for 7, arrived early, ordered and told 15 minutes delay. Eventually served at 8.10. the counter staff were excellent, apologetic etc. there were people allowing kids to race round the restaurant. The meals that arrived bore no relationship to menu , the garlic bread was burned . Cold, tiny portion, just awful. I was refunded, but that's just not good enough. This seems to be a recurring thing, the people at an adjacent table left their meal uneaten and walked out.

We love this place travelled 12 miles Ordered a mixed grill and prawn salad which is my favourite. We waited one hour for food and the place is not overly busy so why 1 hour When the food arrived the prawns on the salad were frozen so obviously very upset and angry after waiting for so long. Why is the head chef even letting frozen prawns out of the kitchen. My grandson recommended this place to me but definitely having second thoughts now. Going down the pan springs to mind

Food was good, service was really good.

Booked online to celebrate a family birthday. Rang on the day to check arrangements and the staff were very accommodating of helium balloons and birthday cake. Arrived to a busy pub environment but table was ready for us as promised. Staff were busy but friendly and we had a very sociable evening with great food, reasonably priced drinks and wonderful staff. Thank you for helping to make our celebration memorable.

Went for a late family meal and the atmosphere felt warm and friendly. The service was truly top-tier as everyone really took care of us but a special mention has to be given to Lucy for her patience and always checking up on us with a smile.

We had a great time at Chain Bridge yesterday and was really impressed with the food and service! The food really exceeded our expectations and was very tasty and presented beautifully. Service was great and the waitress was very friendly and the bartender polite too. They had good knowledge of the menu and were able to speak about the dishes in detail. We loved that there was a menu for dogs (which our dog enjoyed too!) and to say this is a chain, it felt more like a local, friendly town pub. We will definitely visit again, thank you!

The service was very good. They said we have a waiting time for food but didn't have wait long at all. We enjoyed the food every time we go there

It was a lovely night! We had a steak ,sweet fries,fried 🍄‍🟫 and it was all delicious.. just wanted to appreciate “Emma “ for her kindness and hospitality.. she sorted our order and even give us a complimentary dessert because the food that we ordered was not available.. she is very lovely ! 👍👍👍

When ordering drinks was not asked what size. Food took 45 minutes to arrive. Portion size were children’s size No onion rings when stated there would be Nobody came over to ask if everything was ok or I would have said Very expensive for what you got

Came for a quick meal and it was certainly quick couldn’t fault it, the food was great the service was great the choice of drinks left me in awe

Everything was great when me and my family came but the decor needs to be a bit brighter in my opinion

Came for a datenight with my partner, I had a steak with the sweet potato fries upgrade, my partner had the ultimate chicken burger. Both were absolutely amazing. Food came out faster than expected too. Staff were really friendly, and the dessert was also really nice. We sat on table 28, which was a booth seat, it felt really cozy and was all round a really nice experience. Looking forwards to returning

We reserved a table and were seated in a very loud environment and right next to a pool table which was not ideal. We then ordered food. The sharer came out about an hour before our actual meal. We got the loaded fries for a sharer and had about a tea spoon amount of pulled pork on it. We have waited for so long for our main meals. By the time we were given our mains it was nearly time to go home for breakfast. Our cutlery wasn’t delivered to us until after they had delivered our food. None of the staff communicated with us, making us feel very unwelcome and uncomfortable. This pub has always had bad reviews and for as long as it is the way it is, it always will have bad reviews. Sort it out.

My wife and I called in here for lunch one surprisingly quiet Friday lunch time, there were only about 4 tables occupied. After ordering our drinks, we ordered our food: one prawn cocktail starter and two main courses (burger and scampi). After about 20 minutes the starter still had not arrived, the barmaid/waitress, who had been busily cleaning tables, was called and the starter subsequently appeared. We were then abandoned with no communication from staff whatsoever. After another 20/25 minutes, I asked where our main courses were. They were just being ‘dished up’ the waitress said. After another long wait, they eventually appeared. I asked the waiter why we had to wait so long, he said he would find out and came back telling us that there was a ‘staff/personnel issue’ in the kitchen. Clearly this overrode the customers who had been patiently waiting for their food. He did offer us a free drink or pudding as compensation, but this did not compensate us for what was effectively a spoiled experience. We did not expect to be there for over an hour for just 2 courses in a virtually empty pub (we had planned to have pudding and coffee, but were completely fed up after finishing our main courses!). The food when it did arrive was extremely nice. Very poor service and lack of effective management ruined totally ruined our visit and we are very unlikely to return.

Everything was amazing The manager Eve was very good to us gave us a warm and kind welcome absolutely fantastic.

Great food great service thanks 😊

The food was lovely and hot when it arrived. Very friendly staff ,was served by Eve she always has a smile and is very helpful,she has served me a few times and always makes you feel welcome . Would recommend to my friends and family

The food was excellent. Served hot and properly cooked. Eve who served us was incredible nothing was to much trouble for us. She made us feel so welcome. We will definitely return.

Very quick and welcoming service. Food was great! Thanks

Ordered two burgers, one undercooked (raw in middle) one overcooked. They offer to replace the raw one (wasn't to worried about over cooked), they take it away come back couple of minutes later asking if we want the meal replaced or burger, go away again saying it'll be 5-10 mins. 10 mins later they ask what burger did you have again. But of a breakdown in Comms in the kitchen, we told the service staff who obviously relayed the info to the kitchen who just forget it. Can't be made at the service staff just kitchen appears to be severely lacking

Popped by for a drink, but was tempted by the desert menu, very good, service was timely and staff were beyond friendly. Would love to come back and try a proper full meal

Recently dined here and was thoroughly impressed! The lasagne was lovely and the rocky road sundae for desert was perfectly sweet. The service was attentive and friendly and the atmosphere was cozy and inviting. Will be back!

Had a delicious mixed grill, great service and food!

Got the Surf & Turf. Service was quick and the food was very enjoyable

Enjoyed the food, cowboy burger and drinks, pleasant service and a nice atmosphere. Service was quick, nice and food arrived in a decent amount of time, would probably go again if i was in the area. Nice decor too.

Such a lovely place to visit went for some lunch and drinks and I believe it was the two ladies sydney and eve who served us they were very welcoming and were happy to help. Would recommend 10/10

National Chain similar to the wethered Spoon it's ok, most of the things they offer fall short service food atmosphere ect

Came for a family meal, I had the rump steak cooked medium was cooked to perfection. And my partner said his burger was so fresh and juicy. The staff was so polite and always willing to help will definitely be back again soon🙂

Come on on the 2rd of October and had a amazing time the staff was amazing answering all the questions I had and made it a wonderful experience for me and my family making special arrangement for us as my partner has severe anxiety and there made the experience as good as they could and it made it so my partner didn’t feel anxious At all. A special thank u to eve and Michel for making it happen.100% be back again

Lovely place to eat! Great customer service too! X

Marvellous manager. Scanned QR code, which took me to Derby chain. Manager sorted issue. Refund given. Re ordered and paid cash. Great food and great service .

Terrible service cold food wrong orders and other people complaining at the bar about their terrible experience

Waited 45 minutes for a drink and an hour for a Luke warm roast dinner.

Great food, Michelle and xander did a real good job. Ebony show some great service as well super polite, proper happy

Very friendly and helpful staff, food was fresh, hot and delicious, I would highly recommend the fish and chips

Service was appalling We were seated and instantly forgotten. Served drinks, which were incorrect and again we were forgotten to the extent we approached the bar with over half an hour of our allotted time gone to enquire about ordering food, only to be told we most not approach the bar it was table service only.... We were finally served bland dry food with little or no taste, the steak and ale pie definately didn't have any ale in it, if you closed your eyes the only thing you could be certain of was that it was something in pastry. The tables were cleared and the staff cleared too, no chance of another drink or even the bill until we all stood up to go and even then we had approach a stray member of staff. Definately would not recommend food, service or ambience.

Had a mixed grill, was cooked very well, ebony and Sienna were lovely at the bar and bringing food out, my brother had a pizza too and it was topped with loads of pepperoni.

The staff ebony, xander, and Sarah was brilliant really welcoming, food was great, definitely recommend.

Terrible experience from start to finish staff lacked customer service skills kitchen staff not knowing what they are doing If I could give zero star would have

Great service, great food couldn’t recommend enough! was served by the lovely eve and amazing food from michelle and xander :)

Sunday 29th September 2024 13.30 reservation. Sunday Roast. Just come home after one of my worst dining out experiences. First complaint, we should of been told that the meal would be about 75mins. Second complaint, the food was not very warm and very poor quality. Third complaint, there wasn't anyone to complain to. Just a couple of young girls delivering food. No one clearing tables. I will not go again and definitely would not recommend.

Ive had good meals here and Ive had average meals here. Its reasonably priced and the 2 for 1 mains means it can be good value. However on nearly every visit the customer service has been dreadful. Im not sure if there is simply not enough staff or they just work at one speed..... slow! ***UPDATED*** As the new owner had taken the time to trail back through and reply to our 5yr old review, assuring us that changes have been made, we decided to give them another go. Booked a table online, which was simple and quick. Great start! Sadly, that's the only positive to take from our experience. We turned up only to find that they didn't have a reservation in our name but found a table for us. Table was disgusting. Wobbly and couldn't touch it as it so sticky to touch which didn't really fill us with confidence. Reluctantly we decided to order food anyway, only to be told there was a minimum 1hr wait from ordering to receiving food. At that point we cut our losses and left!! So, I can assure the new owner 2 things, firstly the changes you talk of have been fruitless and secondly we will never come back. There are far too many amazing restaurants in Boston to bother with this woefully dreadful place.

Food was cold and no where near good enough!! No real management or direction in running the place..

I was met with lovely smiles from two girls called eve and Emma then I was served by a girl called Emily all very nice and friendly staff

We entered just gone 7.30pm, they were super friendly and accommodating to our dog, which we appreciated. We ordered food at the bar at 7.45pm so we didn’t have to wait for our drinks, however the food didn’t come out until 8.30pm and it wasn’t even busy. Whilst we’d never visited chain bridge before, we’ve visited many marstens and never waited this long for food. When the food came out it was missing little things like the burger sauce that’s supposed to come with it for example, but after waiting 45 minutes already, we didn’t dare ask for the missing bits because who knows how long that’d have taken. The food was really delicious, it’s just such a shame we had to wait so long for it.

Tonights mixed grill was exceptional and my wifes Beef and Ale pie was first class. Service was quick smooth and swift. Brilliant to see the high standards acheived in the Chain Bridge tonight. Thank you.

I have to say Ebony lovely service, the cook did a marvellous job....I'd recommend this place ..

Eve was lovely and welcoming and food was great 👍🏼

It is a shame. It used to be quite good but now there is hardly any staff. One girl yesterday lunchtime, taking orders for lunch and serving drinks. We managed to order 2 drinks although the bar staff (one person) had to take drinks to tables. When we were still in a queue for about 25 minutes, waiting to order lunch, we gave up and left. We had been there an hour. This place needs to sort itself out. The staff were working hard but it was absolutely hopeless. We shall not return. I am surprised anyone goes there. There are plenty of other places to go too.

Absolutely lovely meal with family xx excellent service, staff really lovely

We use this place when in Boston from the local area. Always friendly and food excellent. Well recommended for family and friends. Great value clean and helpful staff

great quality of food for table of 8 all impressed

Popped in to The Chain Bridge after not going for a few years as the Pub had gone downhill. Well we where pleasantly surprised today, Served by Lesley and nothing was too much trouble....Sunday Roast's where amazing and what a lovely atmosphere. Will definitely return ✨️

Compliments to the chef Shannon and shell and also the waiter lilly very patient and understanding

this place is amazing the food to the looks is just beautiful ,our favourite worker Sydney is very nice aswell

All round a lovely environment friendly staff good food and a very good evening. Can’t speak highly enough 5*

This is an amazing place Sydney is a amazing person that works here Had a lovely birthday on 20th sept