Chaiiwala in Birmingham

Good service provided by Bharti

I went there hijab girl wear glass I can’t remember her name always serve me very friendly and help me to choose food as well

Ordered loaded doughnuts on the app for collection before I had work and they got my order wrong. Loaded doughnuts come with sauce and toppings but they missed out the toppings. I also ordered a while before I came into the shop and placed a note saying I’m in a rush but the girl with the glasses took forever to serve me. I couldn’t call or bring the food back in time because my shift had started so the food went to waste, when I called the girl was so rude and gaslighting me saying I didn’t pay for double toppings when you get one topping regardless? I’ve ordered the same thing from other chaiiwala branches and have always received sauce and one topping with the loaded doughnuts. The girl on the phone was really rude and just kept saying ‘sorry but what do you want me to do, I can’t do anything.’ She had no customer service skills at all, didn’t try to solve the problem. I asked to speak to the manager and she said it was her. I went in to the shop after work and the girl on the till with glasses said she was the manager/supervisor and continued to say I didn’t pay for double toppings, and then she offered me a cheap breakfast bar or cookie, I asked if I could have a small tea instead, I didn’t really want another dessert, and she said I’d have to pay £1.75 extra… which makes no sense. It’s not about the cost, messed up my order and can’t even try to rectify the situation. Messed up a £6.50 order and can’t offer a £2 tea.. Have been working in food industry for four years and we would never solve a complaint like this, sort out your staffs attitude. I was a regular customer here, will not be coming back!

bipasha was very friendly and nice

Mredul was very helpful in helping me choose what to order, as it was my first time here. Pleasure to be served by him! Keep up the good work 🙏

I went to the chaiwala very good service by bipasha

They can’t read the order I mean the food is great but I order something in online they give me something else

The food I received was up to my standards and I had great customer service from the worker Mredul, who served me with care.

You have to wait a long time There is only one worker for service.

nice pink tea but prices should be lower

I was there in today's morning with my friends. I ordered food for us, But there is a girl she look like tiny and use glass, she did too bad behavior with us she was so rude when we asked how long for the food. She don’t know how to respect customers. We were very disappointed. Thanks

The girl in the above picture has a very bad attitude, she often misbehaves with customers. Attracting the attention of the restaurant owner.

There is a girl look bit tiny Her behaviour is too bad, She should give respect to customer

I was there today. I ordered a chicken butter roll and a cream cheese paratha, both were soooooo dry. It’s my first time facing this issue so that was a bit disappointing. Hopefully next visit will be better.

First time trying to Samosa Chaat, didn’t disappoint at all. Alongside w the cheese & jalepenos bake, gorgeous! 10/10 very filling.

perfect and fast Service. Friendly staff specially Bharti excellent customer service.

The customer service was very good. I was served by Bharti and she was very friendly . There pink tea is very delicious

Came today for first to have breakfast with my mum and been served by the lady with glasses she literally was rude and she still needs much training .also she told me to count how much change she should give me back

Late night saviour and a family and friends tea spot

the tea here is amazing. but i have one suggestion : change your plastic lid because it melts and burns in the microwave. Im not sure of the name of the person who served me but she was very friendly and welcoming .

Very friendly. Was served by Bipasha. Highly recommend.

I’m missing my chana which I paid extra for which I haven’t received food is cold

I've just called the store 5 x someone picks up and doesn't respond but puts me straight onto hold. This is not right .

Sayaf served my food perfectly up to standards. mashallah very fast worker and great with entertaining the customers👍🏽. the Rose faludha was delicious as well as the loaded fries, great workers

Knocked the door and woke my children. Please read the notes customers put before delivering

Tea is my Favarate & nc decorated. I recommended to try food & Tea. Just wow

Very nice, fresh,hot, yummy food, thanks !

Aisha was stellar! Chatty, friendly and warm

A worker named Aysha was absolutely sweet and kind, I had such an amazing experience!

A very nice and calm atmosphere to have a Karak chaii here and the customer services here are very excellent especially Bipasha. She is a hard-working individual who does a superb customer service to everyone and makes everyone feel welcomed throughout the whole stay :).

Ayesha my server acted professionally and sorted me out with a delicious meal

Was served by Aisha. The chaii and food has improved a lot. Was using this before but wasn’t coming in recently. Definitely start coming from now.

Love the tea here!!! Go to spot

The English breakfast is good and good portion. I always enjoy the karak chaii as well. 👍

Ordered 3 chai and a slice of ice cream cheese cake and they took like 30 minutes to give us our order despite being not busy. Chai was nothing special. Cheese cake was good but not worth the wait. Meh

Es la primera vez que voy a un lugar donde se niegan a tomar un billete de £ 20. Preguntados por qué, declararon que nadie en Coventry Road acepta el billete de 20 libras escocesas ni siquiera los bancos. Pregunté. Para hablar con un superior, la persona en la caja declara que está en una reunión y nadie está calificado para responder a mis preguntas. Estoy seguro de que esto se dijo en los entrenamientos, pero parece que todo el equipo bajo esta franquicia no está calificado.

Portion size is shrinking because of the country's financial situation but no reason for a price increase if you shrink the Portion size.

Delicious and tasty shakshoka and best ever karak chai served. Clean and comfortable environment. Love the place.

Complete disappointment avoid at all costs. Firstly went there when it was quiet hoping for a quick bite and coffee. Ordered food and coffee to eat in. They said they are making a fresh batch of coffee be about 5 mins I said no bother as waiting for food anyway. Food took 25 minutes and even then they said coffee will be another 10 minutes, after 30 minutes I went up to the counter to ask where's my coffee was on my way out. They said it'll be 15 minutes. Walked out and said to give the coffee when it's ready to the next person. So probably a customer will get it tomorrow. All they care about is their delivery drivers making sure they get their drinks and out the door. No consideration for customers eating in, blasting music full volume so the staff in the back can enjoy but piercing or eardrums. Shambles. P.s been here before and there's always a wait hence why I went this time when it was quiet. Who knew they'd be late anyway.

Nice friendly staff and great tea of course

Such a poor service I have just taken the 2 cup of tea but it was cold both cups then I asked again to warm the tea but was cold again so I left both cup of tea and hasn't got my money back and I said u guys enjoy the money.. it is my request to management team please take care or ur brand and your worker doesn't care Thank u

Good food. Only issue was cleanliness. Tables where not cleaned. Limited street parking available.

Excellent service, very friendly and helpful

Excellent services by Sayaf! A great multi tasker, thank you for the lovely experience

Went in for chai , after dinner at our hotel. Kadak chai and pink chai, and samosa chat. Chai was really good , samosa chat was ok but nothing special. Went in at around 9pm, only one other table occupied, however as we are finishing up and getting ready to leave, around 9.40pm, the place is packed and really good atmosphere.

Dreadful service No smiles from staff Encourage the staff to smile especially in the morning

Absolutely brilliant service. Polite and courteous from start to finish. . Thank you 😊 !!!

They Never have the vegan chai available

I visited the cov road chaiiwala and order a tea the lady whose named was Bharti and she was very friendly. I enjoyed the place

TEA just wow Breakfast & launch is very good i think High decorated branch I am regular customers of chaiiwala.my friends & family also.Excellent food quality. Recommend for try please Subir Das

The desi breakfast and karak chaii is really good 👍

Yesterday, I went to the small heath chaii wala .Then I felt little bit confusion for choosing food. Bipasha helped me for choosing delicious food. Food was very tasty.thank you so much bipasha.

Bipasha She's very friendly with the customer's. And she provide tremendous service to me.

Went to Chaiwalla on 25th April around 1 o’clock ordered two teas and two tikka wraps found the teas were cold overall tables were very dirty tried using the toilet and ran out from there it needs a good clean

Good food thanks to the bipasha for nice customer service

I am their regular customer their Tea is just super Thanks to the bipasha for excellent service always welcome with nice smile

Good place for hang out like tea thanks to bipasha for amazing service keep the smiling face

Excellent customer service thanks to bipasha

Good food excellent customer service thanks to bipasha

Rubbish service. Rang to make an order and staff on the call was so rude and talking down at me. She gave me the wrong price and when I asked why she started being rude. I got there Atleast 5 times a week and iam aware what the price of the order I place is as it’s always the same. Would recommend never to go there again

Normally I live their karak tea, had 3 Karak consecutively from different branch, coventry one was the worst feel like diluted, the girl who was making it was confused & asking other how to make it.

Chaiiwala on Coventry Road in Birmingham is a popular spot, especially known for its vibrant, street-style Indian tea and food. It's part of a rapidly growing chain that brings a taste of traditional Indian chai culture to the UK. The menu at Chaiiwala includes a variety of chai options, such as their signature Karak Chai, as well as an assortment of Indian street food snacks like samosas, roti rolls, and masala chips. The atmosphere of Chaiiwala is casual and welcoming, designed to evoke the feel of a bustling Indian street-side café. It's a great place to enjoy a quick, flavorful meal in a relaxed setting. The restaurant is particularly popular for breakfast and tea breaks, offering items like buttery toast and Desi breakfasts with paratha. It's a favorite among locals who appreciate its authentic flavors and quick service.

Chai was very nice Bombay sandwich was very tasty Well customer service by Bipasha

Awesome delivered of food on time but a little look warm (but completely understandable with it being near Iftar time) however tasted great!

Chaiwala on the whole has friendly and good service especially Bharti There are no caffeine free versions of teas and coffees. Also some drinks do not have sugar free versions. Given that a significant number of south Asian and afro Caribbean descent have predisposition to diabetes and heart disease if chaiwala were to think about this they could steal a march on the marketplace by touting 'Diabetic friendly' offerings. It requires someone with vision to initiate something like this. The furniture of metal chairs is uncomfortable and doesn't serve many people of a certain age and infirmity. Also there is no WiFi present. Again some visionary thought required.

I had excellent service from Ayesha in store today. She went over and beyond to accommodate my request and didn't even make me feel like it was a burden. Really appreciated this and cannot recommend the service in this store highly enough.

Recently had desi breakfast from here, and it was great! The food arrived hot and fresh, and the delivery was on time. Overall, a good experience! Dal was yummy and the chai always sealed well so it doesnt spill.

so ‘ayb. staff was disrespectful and not paying attention to the customers. wondered off as we were ordering, and had a rude attitude.

Thank you very much for the food and service.

Amazing Service from Ayesha, Makes my tea spot on every Saturday & always greeted with a smile. Keep up the great work. Your service is much appreciated.

The english breakfast was good and so was the karak/pink chaii. However, two items were missing. Not sure if it's the driver/restaurant mistake.

Awful, slow service. Complete waste of time. Order was messed up multiple times. Very poor service fir very mediocre food.

Amazing chai and the staff is very polite especially a boy named Sayaf !

Quick service by sayaf and the masala chips are really nice and it was worth it

Loved the masla chips, liked the staff particularly the guy who handled my order sayaf

Food was great, served by sayaf excellent service.

Chaiwala is a great spot with awesome customer service! The staff there is always so friendly and welcoming. I was served by a staff member called Sayaf, which gave great service. It's the perfect place to enjoy a nice cup of chai with such a warm atmosphere. I highly recommend it for a cozy hangout with friends or family

Ordered tea here the service is pretty good and the staff is very kind especially Sayaf. i was soo satisfied with the customer service.

Everything is great i appreciate the quality of food 😋. Especially Sayaf was a very nice staff. One of the nice thing about him is that he served us very nicely.

Loved the food and the tea especially. An amazing customer service provided by sayaf.

Loved the service from staff named sayaf.

My experience was so good especially the service was so good from the staff named sayaf.

bought a pink chai 10/10 plus the service from staff called sayaf was quick

Nice coffee just a Shame it's hard to find parking you can sometimes park in farahs fried chicken but this is privately owned you can only briefly park there unless your buying something from them.

Chai was amazing and the saff ( sayaf ) is really friendly.

Sayaf is great at Chai wala he's friendly and make sure we're happy with orders

The tea was fantastic and the staff especially sayaf was very kind and helpfull

absolutely 10/10 the best service especially this one lad called sayaf beautiful service from him.

Sayaf was very helpful and very knowledgeable about the menu. Deffo will go back and try this place with my family.

Amazing staff and drinks, special thanks to one of the employees sayaf for always being helpful and quick with service.

The place is very nice and taken care of, service is quick and organised. Big shoutout to Sayaf for his work and friendliness.

Sayaf shows very good service and is very kind , hope to eat there again soon !

Sayaf is great at Chai Wala! He’s friendly and makes sure we’re happy with our orders

Brilliant customer service as always. After placing my order I call in store to make any additional requests (such as extra lid for the tea), every single time without fail all requests are met. Ms Maneesha is very polite and attentive as always. Thank you. 🙂

Moneisha was lovely and helpful

Chaiwala does very nice I visit there nearly everyday because the food is fresh and very tasty I love there karak chai I drink one every day I highly recommend this! Manisha was very nice to us.

i enjoyed the food and i felt very welcome and i was welcomed by a specific employee sayaf and he brought me into the shop and served me and it was really fast how he got it done. it really made my day better

Bought a Karak cha and the service was excellent also the tea was drinkable and the staff Sayaf was very helpful and kind

Manisha was great and the coffees were lovely

I enjoyed it, I took the tab of the house like that of a guinea and took my masar in the world, I did not get the protocol, my boy hooked us up great service loved it great management and all that