Chaiiwala in Waltham Forest

Rihana has been in Chaiiwala since it opened and she always greets everyone with a smile and gives excellent customer service. Even when it is busy she manages the queue properly and thanks the customers for their patience. The food quality has always maintained high standards. Definitely recommend eating here!

Very good service freindely by Maryam well tested quality hygien everything 10 out of 10 I really mean it

I placed a big order from Chaiiwala yesterday for an occasion and was extremely happy with the customer service. We were served by Maryam who was extremely kind and helpful. She made the process of placing a big order very smooth and answered any questions we had.

I came into Chaiiwala looking to order drinks for an upcoming event, and Maryam was incredibly helpful from start to finish. She took the time to answer all my questions, explained everything in detail, and made sure I understood all the options available. Her patience and knowledge really stood out—she made the whole process so smooth and stress-free. It’s not often you come across someone so attentive and genuinely invested in helping customers. Maryam’s customer service was exceptional, and she made me feel confident in my choices for the event. She’s the kind of person who goes above and beyond without even being asked.

Maryam was absolutely wonderful! She was friendly, helpful, and made sure we had everything we needed. Her warm attitude really added to the Chaiiwala experience.

Order via uber eats. Worst service ever. Ordered tea. Took over an hour. Tried ring and no one speaks English or answers.

Good food but prices were crazy...£5.80 just for a pink chai are you serious 😭

The chaiiwala staff is very friendly and excellent The environment is very good Food tasty like it

Great service and a sip of tea to savour

Can’t really go wrong with a Chaiiwala. Quick stop for a lovely Karak Chaii. It was super busy so service was a bit slow and the floors were dirty and wet. Overall okay for a quick hot drink and snack.

Hajira is amazing and she gives fantastic service always!

I didn’t receive my donuts and when I rang in no one answered bad service

This place is too good , the service was commendable. Specially the lady ( Sadaf)at till was so sweet ,nice and polite.

Busy after taraweeh prayers. Nice atmosphere, food and service 👌

Salam card machine wasnt working they gave the coffees on the house great service

Pretty good to come with friends, food is a bit pricey and they're a bit stingy with the portions, but overall everything tastes nice, coffee is good, snacks are good.

Great place for a cup of chai and some snacks

Best Karak chai I’ve had in london, which is why I keep coming back for it. Also love and recommend the Butter chicken roll.

Very cozy as we had Karak chai and a business meeting here . We ended up staying almost 3 hours having different snacks. Really really nice . I just hope they had WiFi for customers

I NEVER give google reviews as I have much better things to do, but yesterday’s interaction with the franchise owner - Rianna Hayat has prompted me to leave one. First of all, go visit the independent stores further down the road, who will value your business. Long story short, I ordered over £40 worth of food from a delivery app - I had two missing items. Instead of giving the restaurant a bad review and affecting their rating, I called up and was told if I came in store or rang up before ordering again I’d receive my items. Which is a pretty standard thing to do if something goes wrong in a high street store. I was shocked, after providing proof to the cashier and then speaking to the franchise owner on the phone. She refused to offer a reimbursement at all, which is beyond me as I’m a loyal customer to this branch. It seems a few items totalling £8 were were more to her than my repeat business. It is apparent somebody needs to take lessons in the psychology of running a business + providing good customer service. I guess the mass expansion of franchises has created a vacuum in which those who have no clue on how to run a business can solely rely on branding to get them clients. Won’t be visiting again

I tried Chaiiwala and ordered the Big Breakfast – Desi Indian Breakfast for £8.50. I chose two Classic Rotis, but they were quite thin. If you want a better mix, I’d suggest getting one Classic Roti and one Paratha to try both. We also had the Butter Chicken & Slaw Toast for £4.25, which was a nice mix of creamy butter chicken and fresh slaw. The food was good, and the service was friendly. The place had a nice atmosphere too. However, I felt the prices were a bit high for England. For example, I ordered an extra Roti, which cost £1.55—a bit pricey for just one piece of bread. Worth a visit if you're looking for a tasty Desi breakfast or a quick bite.

Ordered hula puri (i was a regular here) but they've reduced the portion of halwa (less than half full) no doubt in trying to save costs. There was only enough halwa for 1 paratha. very disappointed.

Am obsessed with the food at this restaurant, my favourite one so far desi breakfast, I never had such a good Indian food nowhere else in London like at this restaurant, I wish I could give more stars, staff is also very nice. Highly recommend 💜

Thank you to the fantastic lady who served us this afternoon. She did her best to get the Bombay toastie done quickly as we were rushing to a meeting and was so professional. Her name was maybe Sadaf or something similar. Thank you again, we will be back again soon🙏🏽

The food was good value for money and tasty - the toilet was an absolute disaster zone - you need to check and clean them more frequently!!!

It was nice I would love to see the casavah chips back on the menu. Hot milk in tea had abit too much foam onto so she kindly topped it up for me

Why my is order is so my delay more then 1 hour. Online services is very bad

Delivery is very very bad. They don't care about online orders.

Nice ambience. Karak Chaii was nice.

I like the new expanded section, as it allows for more space for people to eat in. Staff are friendly and the decor is nice.

Changed, long wait for my order and quality of food isn't the same as before.

Lovely staff and atmosphere, food is delicious

Really lovely staff. Great service. Chaiiwala are lucky to have them.

Great tasting and filling food, the portion provided was well worth the price.

Best chai and cake with best services 👍

Recieved order after 2 hours and found hair in fried bread.

It's really delicious. We had the Indian breakfast. If I lived nearer I'd be in here all the time. The staff are very polite.

Good place to relax and enjoy Desi food with verity of tea

I LOVE Chaiwalla. I used to live in Camden and it was something I'd order on my treat days, it's my fave and I tell people about it all the time. But after yesterday evening, I will not be using this particular branch again. I ordered a veg kebab roll and loaded fries (veg). I'm a strict vegetarian. I ate the veg kebab roll and it tasted okay — I'd never had it before and thought it was a very good fake meat alternative, like lots of chains are doing nowadays e.g McDonalds meat-free burger. Then I ate the loaded fries, but realised the veg kebab topping on the fries was different to what was in the wrap. Reread the descriptions. It should be the same thing. Turns out they gave me a meat wrap, not sure which one :( This wasn't the first mistake they made but the other one was fine, they just didn't give me a coffee I ordered, I saw other people getting theirs straight away, and I had to remind them a couple times. Whatever. But giving a meat option to a vegetarian because of negligence is horrible, and I ate it without realising. Have felt sick ever since, probably just from the fact I've been vegetarian for 10 years now and this happens. Check your order notes.

I placed an order through Uber eats and half of the order was missing. Called the Uber driver thinking maybe he’s given me someone else’s order but he came back and confirmed he only had one order from chaiwala. I then called chaiwala and spoke to their supervisor (Esha) who tried to blame the driver and said she packed my order herself.. very disappointed as it cost me so much and I didn’t even get the food. There was nothing she could but was happy for me to leave this review, her excuse was that they’re very busy. It’s a joke.

Today 28 Nov 2024 prior to my appointmenti I stopped at chaiwala. Orderd Big breakfast. Having full Loaded bf with paratha and chana etc . It was big disappointment .paratha was neither paratha nor poori. Unhealthy frozen white crispy so called paratha was made with Meda unlike real paratha which is made with wholemeal grain . Chana had strange taste aswell as cold . I honestly think they need to be honest with consumers. Their tea is ok. God bless the customers.

It was amazing experience I had a karakchaii omg perfect Indian test I love it and the staff was really helpful and friendly and ankur was really good and helpful anyway love it 😻

Delicious food, excellent service. Really pleased with how everything is kept. Would 100% reccomend!

Omg they are amazing food customer services are outstanding well I really appreciate one of chai wala Walthomstow staff her name is hajra she’s soo good she’s know how to serve customers strongly recommend staff like her

Quality of karak chaii is bad. Last two times I got and it was cold.

Love the atmosphere there. Nice to have a quick lunch whilst at work. My favourite is their chicken kebab naan wrap or chicken kebab in roti. Their mint yogurt sauce is so delicious I wonder what they put in there!! I love the nostalgic Bollywood music and they also give 10% discount for NHS workers!

Ordered gajar halwa and was absolutely shocking. Tasted nothing like it. Fix up Chaiwala, it’s an embarrassment to call whatever that was “gajar halwa”

The food was delicious and arrived very quickly

Samosa Chat and the Chicken Tikka wraps are amazing here. Also have great tea, especially with cinammon and nuts added. Thanks guys as usual for the consistent, great comfort good.

I think there is lots of room for improvement in sitting, menu specially tea. Location is good.

Thank you hajra for giving the best customer service ever !!! For my first time it is the best experience

Great customer service and amazing food throughout the years I have been coming here. Only missing the chilli paneer 🔥

Alhamdulillah very nice time with my grandparents. Great service from Mr. Ankur!

Excellent food and had great service from Ankur, he was friendly and gave great recommendation 😊

Food is nice the karak chai is 10/10….I’m always here i cant get enough of it 🤤

Lovely service and friendly environment will definitely visit again.

Sadly no longer a friendly place.

We bought pink tea it was not as delicious as other branches taste was bad we had to throw away the tea Do not try this its waste of money

I have to say Amazing place and delicious food for family & friends, at time's I see the staff working soo hard for the community and criticised by a few ignorant people who need to go to McDonald's Lol 😆. Very well done to Rianna and her team, keep smiling and looking after the community 😊

Pathetic service , stuff is abusive and rude , please avoid this specific branch

Tried to place an order over the phone as I was really short on time. Lady refused to accept the order unless it was a take away. I explained I'm running late but she wasn't interested, promised me it will be really fast as they weren't busy. I got there 5 mins later and it still took 15 minutes to prepare the first part of my order. The rest came a few minutes later. Wasn't quick at all :-( Not sure why she couldn't just take the order as other chaiwala branches do!

Definitely the best chaiwala with amazing staff, especially Ankur, who never fails to make it an amazing experience.

Too much waiting time! They take more orders than they are able to make so the place gets full of drivers waiting for their orders.

Food was great and the service was lovely . The workers are easy to talk to and contribute to the comfortable atmosphere. This is the best branch I've been too:).

High quality and very tasty, gol kapay were amazing

First time visiting to this branch,Rihanna was really helped me with the food,i chose aloo paratha and was amazing

Love the service lovely workers such as Tania and Ruqaya as they helped me with what to decide as this was my first time visiting

i absolutely love this branch with its unique and elegant food, I'm certain that this is one of the best Asian food places!

Chaiwala Restaurant is fantastic! The chai is delicious and perfectly brewed. A special shoutout to Tania, whose friendly service and recommendations made my visit even better. She truly enhances the experience! Highly recommend this place for a cozy chai break.

I love the Karachi ban kebab and loaded chips.no one beat the karak chai I always find helpful and kind staff there .

Thank you sadaf for your outstanding customer service.

Faz loves her chai and colouring. Great atmosphere and wonderful staff.

Gorgeous food, one of my favourite restaurants.

Best Service by Ankur and very familiar to customer.

We all rocked up to chaiiwala today about 30 of us including all our children. One of the workers a lady. She had the best customer service. She gave all the children colourings and colouring paper and literally looked after all of our kids. It was soo kind of her. We all got to have a cup of tea in peace and actually chill and enjoy. Food and service was 100%.

Best place for the desi experience Thank yo Mr Ankur one of the staff and his team provide very good service

Best tea and service by Ankur !!!

I had a great experience at Chaiiwala in Walthamstow! The service from Ankur was exceptional—he was attentive, friendly, and made sure we had everything we needed. The kunafa ice cream was delicious, with just the right balance of sweetness, and the chai was perfect, warm, and comforting. I’ll definitely be coming back! Highly recommend this place for anyone looking for great food and excellent service.

Ankar is a good host and creates a positive atmosphere with some great tasting chai and their new pistachio Kanefe ice cream is really nice.

I am big chai lover and this branch is definitely one of the best. The staff is very polite and at your service, in particular Ankur was amazing on my recent visit, he was prompt with taking our order and then bringing out the order very quickly. He was very polite and the welcoming was very warm. I would highly recommended this branch for anyone around the area or even if you passing through. Select of chai and food is amazing. Thanks Ankur for tote service!!!

ANKUR gave incredible service. He was very quick in giving us chai and made a special pistachio kenafe. 10/10 customer service

Good service and the food is nice. Its a nice, cosy place to go to and I normally get the butter chicken roll, loaded fries and strawberry limbu pani. Customer service is also great!

I often go there nice and helpful staff I always eat there karak tea my favourite and aloo paratha

We use this brand so often for work lunch. We are a busy gp practice, chaiwalla hoe always provide food with is fresh, delicious and always on time as expected. Our entire team considers this our "canteen" great service always. Thank you xxxxx

tea was cold and the cake wasn't up to expectation

Love the karak chai. Relaxing atmosphere. Great customer service from Sadaf.

Amazing service, great ambiance, especially ankur. Great place to spend time.

Thanks for the nice warm and tasty food and must have double thanks for the delicious tea, love to go there every time.

Ankur Davra's dedication and excellent service is truly appreciated

The food was delicious, The employees were very kind. Compared to other Chaiiwala cafes, I found this one the best as the other ones rush the food in the worst quality. However I had my food quickly and in good quality, the employee named Isil recommended I have a karak chai and it was delicious and I enjoyed it. If you never had chaiiwala, I suggest you go straight away or else you are missing out.

Chaiiwala is a great shop my go to place to enjoy and relax the service is great as well as the staff and atmosphere

Amazing service, lovely atmosphere, great food and (most importantly) delicious chaii!

The food that served to us was very delicious, service offered by Ankur was very welcoming.

It was a great experience to visit this amazing place where you can have food and fun with pleasant and friendly atmosphere with rather its family or friends specially service was incredibly appreciated would like to thank and appreciate Ankur Davra who’s service was highly appreciated and valued very friendly and helpful behaviour once again really appreciate your service Ankur buddy 🙂🤌🏻

The quality of the food and hot drinks just seem to be declining day by day. It is over priced and tasted hideous

Great quality of food every time

A lovely place to enjoy proper tea and tasty food. The staff (mister Ankan and all the staff in general) is really nice with a good energy. I am their regular customer with a reason. Worth to try.

Chaiiwala is the perfect spot for a flavourful tea break! The atmosphere is warm, and the staff are incredibly friendly, especially Rihanna the manager, who went above and beyond to ensure we had a great experience. Her hospitality made our visit even more enjoyable. Highly recommend their chai and snacks!

Had an excellent experience at Chaiiwala Walthamstow with family, personally I adored butter chicken Bombay bowl with rice recommended by Isil. It was very flavourful and the environment was clean, calm and relaxing. Definitely will come again!!

Popped in today to try the viral pistachio fix ice-cream and it was absolutely divine. But, whilst ordering I saw a couple new items on the menu like the bombay bowls,wraps and toasties. The worker Isil recommended the butter chicken and slap toasties which lived up to standard.