Caspari Lounge & Restaurant in Hounslow

Starting from the booking. I had booked a table for 7 for my birthday 🎂 dinner and got told the web site they use for bookings. They are having problems with them. Secondly I was handed over to a guy called Jack and he was horrible and not very polite. I have a recordings of our conversation which intended case later. I will not recommend such a place. it looks nice when u check on the Internet but total different experience.

Came here as a group of 6 on a Saturday and what can I say, worst experience ever. Our first server seemed like he was tipsy and struggled to correctly note what we had ordered. They took forever to bring the drinks and the food arrived a good 40 minutes later. Once the food finally arrived, most of it was cold so we sent it back, because of how long they took we didn’t even want it returned. We’d requested to upgrade the chips to truffle and none of them had got the memo, clearly the first server was out of it. The rock shrimp was soft, mushy and sent back. The sushi tasted stale and bland, not fresh at all and the amount of soy sauce provided was in a small pippet despite us ordering the platter. Lobster mac & cheese sounded better than it looked and tasted, it was dry and bland. The prices were premium but the food and service were mediocre and lack lustre. Would never return nor recommend, less emphasis on the pretty decor and more on the service and food is required to redeem itself.

Me and my partner visited here and it was amazing from the food we had a steak and it was perfect, the service was so quick and the staff were so lovely and welcoming, Thomas was serving us and he was amazing!! The shisha was also perfect we will definitely be visiting again, if you are in the area definitely come here!!! And the cocktails were 10/10

"Makai Restaurant in Brentford is a hidden gem! The Hawaiian-inspired and seafood menu offers a unique twist, with fresh ingredients and vibrant flavors. The ambiance is relaxed and stylish, perfect for a casual meal or a night out. The staff is friendly, and the service is excellent. If you're in the Brentford area, it's definitely worth a visit!"

Although the food is cooked well, it is overly priced. It is expensive hence why it is quiet on a Friday night unlike its competitors. If they can reduce it price it will get a 5 star from me. Good service (but expensive), quiet atmosphere (probably because its expensive) if it is your kind of vibe but amazing food.

We celebrated my sister’s birthday and we couldn’t fault this fab place. The food was delicious, the service was excellent, and we had some great cocktails. We would definitely return and wholeheartedly recommend!

Nice place just a pity the food was so late and the sides came out so late.

Food was excellent and tasty, we were drinking cocktails which were very nice (not shy) and pretty well priced. Staff were very polite, helpful and cheerful. For entertainment, they had a beautiful belly dancer and a DJ as the night went on. 5 star, would recommend!! We will be back.

Amazing place for Friday night out, Pati was absolutely awesome and she looked after us at all time ! Will definitely come back ;)

Lovely Place, Style and Staff are Fabulous. Definitely worth a visit

Great customer service, will be back soon.

Great customer service from saiid.

I've been here with my wife and the shisha was absolutely amazing, the lady worked there as a waitress (I think) is kind, helpful ,friendly and polite, her name is Pati,

Deserves 10 stars. Booked the private room for my partners surprise party and the service I received at this place I have never received anywhere else in my whole life. Jack the manager was amazing, he opened the doors for me at 8am so I could decorate, he was so accommodating and even went to the shop to buy me tape for the balloon arch. He communicated with me via whatsapp about everything including the cake and what visitors had turned up. Then the staff that served us whilst the event was on were just amazing. The food was amazing the cocktails were amazing, we had shisha and karaoke. We will be back FOR SURE. Thankyou so much the the makai lounge team for making my partners birthday one to remember

DJ 10/10 customer service, brilliant the food was exquisite thank you

had the most amazing dinner here last week after visiting kew gardens a little hidden gem

This place is an absolute joke. I tend to only write reviews for brilliant/outstanding establishments where I would 100% recommend or the opposite - absolutely disastrous places where I feel the need to warn others. I went for a birthday dinner - about 12 of us on a Friday evening. Food: Very limited menu. Overpriced. Everything arrived in a chaotic order. Some people got their starters, whilst others were given their mains. The mains arrived in part (I.e. no chips) just the chicken wings. The sides of chips arrived 40/45 mins later 🙃. My flat iron steak (requested to be medium-well) came out after everyone had already eaten and it was cold and rare. Had to be sent back. Macaroni cheese was horrid - merely pasta and cheese and not even any seasoning. Drinks: Cocktails were nothing special. Service: Abysmal. Waitress couldn’t handle catering to our table (please bear in mind there was no one else upstairs eating when we were there) so how she would cope on a busy day, who even knows. We had to keep calling her back to request forgotten drinks, updates on sides as missing from main meal etc. Nobody even had the sense to bring plates, a knife and forks to eat the cream based birthday cake with. Of course we had to request this several times from the waitress. They kept bringing out and restarting dry ice on the table (which lasted barely 10 seconds) to maybe dazzle us and distract us from our missing meals :) The manager tried to entice us with a cocktail tower (not complementary) to which we refused. I must mention that he did bring over some free shots (which we drank to attempt to drown our sorrows) but we were so over the whole experience by this point. Atmosphere: what atmosphere??? The place was dead. DJ was doing his own thing - wouldn’t even let the song play for a decent amount of time. Accessibility: Free parking (from 8pm) not closeby - bit of a walk. There is a car park 2 mins away but you’ll have to pay. Please don’t waste your money paying for parking to go to this place! Pricing: As mentioned earlier, overpriced. Also, inaccurate - chips listed as £5.50 on menu but £6 on the bill. We refused to pay the service charge for obvious reasons. Well, I think I’ve said all that needs to be said. The lounge will likely come with some rebuttal to my review but I would urge you to look at the other reviews on this page (not just the good ones) to make up your own mind.

Me and my friend visited yesterday evening for food, drinks and Shisha. The staff were lovely and accommodating, often checking if everything was okay and asking if we needed anything. Food was really good and there’s a good selection of food and drinks to everyone’s taste. The decor is stunning and DJ played good music. Really happy with the experience

Amazing place ane very kind people.

Went for a quick bite to try it out never been there before and was amazing the sushi is amazing the decor I had to get a cheeky photo

Amazing service amazing cocktails

Amazing cocktails, food was very good and top quality shisha

Exceptional service from Pati especially she made us feel very welcomed and looked after. Shisha, food and drinks was a 10/10 but the service will be the reason we return.

Amazing food, great vibe, seafood boil is a must try.

I went on Eid, the food was bad, I ordered the pasta with chicken, it tasted like the sauce had sugar . The only thing I like was the sushi. The service was ok, but they kept getting the order wrong.

Came here for a birthday party, it was a lovely venue, great atmosphere and friendly customer service.

This is such a romantic sensual spot, enchanting atmosphere, beautiful decor, incredibly sweet and polite staff, and the food was absolutely delicious. The portion of fries is enough for two and came with an amazing sauce, the lamb chops were caramalised gorgeously, and the lobster linguine was great (you get two little tails and a generous amount of parmesan). Geeth was our lovely waitress who helped us pick our dishes (excellent taste clearly), she elevated our experience here with her warm and inviting energy. Will definitely be coming back!

What an absolute waste of money, I wish I had it in me to cause a scene and refuse to pay for anything but my glass of coke. The prawn tempura, obviously from frozen and was way too oily. Lamb chops, small, burnt, little seasoning and so tough that I couldn’t even eat the last one due to not being able to even cut it. The sushi was okay, nothing bad but definitely not amazing. The rock shrimp had more batter than shrimp but had good flavour. The truffle fries were a joke, there’s just sprinkling of truffle flavoured powder. The 5 star service is for Julia only, so sweet and paid attention. Atmosphere is beautiful, I will give them that. I advise to not bother to come here for food. McDonald’s down the the road has better quality. I really wish I didn’t pay for anything.

Oh my ~ the eel sushi rolls I love sushi and I've tried a lot but that was just out of this world, as u walk in the whole atmosphere is just right ~ even if it wasn't my style ~ I loved it I've also ordered a virgin Pina colada ~ very sweet, very tasty AND THE MUSIC ~ I really enjoyed just sitting there

Had such a great time Yesterday. Staff are absolutely amazing. They helped us organise a surprise birthday dinner for our friend. Customer service was 10/10!! The food was good. The mojito’s chefs kiss. Definitely will be returning. If you want to have a good time Makai is the place to go!

I had the king prawn boil in white wine sauce and it was gorgeous. Staff are nice but a bit green, cocktails were weak but overall a lovely night

Food was absolutely atrocious. Rock shrimp batter was not cooked adequately. Sushi was not edible - very disappointed.

Really enjoyed this venue. Delicious food too!

The most delicious see food you can find in London. The staff are always very professional and friendly. The place itself looks beautiful.

Such a vibe! Was apart of a private event and it was great! Everything was so good

Great place hosted a gathering and it was amazing.

Amazing service and excellent people. Food was great

This was such a nice experience

Bad experience, we booked NYE as they said will be a lot of shows which will start at 10. Unfortunately, this wasn’t the case. We arrive at 9 we waited until 11 for no show and no DJ. This was a really bad experience as they ruined our NYE, wouldn’t recommend this place.

Lovely visit as always, Patricia was our server and provided an excellent service.

Patty (Patricia) was absolutely amazing. Her service was excellent and she kept checking in on us to make sure we were okay and were enjoying the food. Thank you ever so much for your lovely service. Such a great staff member.

I honestly don't know what all these great reviews are. First and last time visiting Makai. Food was oily and bland and the cocktails were strong but flavourless. The waiters are inexperienced and very forgetful regarding our orders. Overall, I would not recommend this to anyone! Not to mention the parking... not easy to find and definitely not park of the restaurant! This place looks great on Instagram but nothing special in real life!

The food and atmosphere was amazing!!! I loved the spicy tuna. We were served by Pati and Julie, their service was amazing <3

Before I begin I would like to give a special thanks to Pati and Julie for the immaculate service throughout the night! I had the king prawn boil and it is hands down THEE BEST that I have ever had!! If you like your seafood I highly recommend this place… honestly incredible :))

great service, amazing drinks, sahib really made out night

wonderful restaurant, lovely aesthetic and staff offer excellent service! Thanks to Sahil.

DELICIOUS DELICIOUS DELICIOUS !!! Wow the food was amazing, atmosphere was lovely and the decor is stunning. Special thanks to Lily who was so lovely and attentive!! Will definitely be coming back. 10/10 !

Have been a regular here for a while now and have received consistently good service, especially from Sapira. Food, shisha, drinks 10/10

1st time going and it was an amazing experience, and the food and presentation was 10/10 the flavours was flavouring, I was gonna complain cause you made us all crave for more lool, and music brought the good vibes and the belly dancer livened up the shmood as well, and a big massive thank you to Sapira delivering an incredible helpful bubbly service her energy from start to finish was superb and genuine and our group love and go off good Frequency so we’ll definitely be back!!! Cause we felt welcomed and that was beautiful

Had a great time here. Attended a birthday party here at the end of September and the food and service was great. Was served by a member of staff called Helia who was fantastic.

Patricia was our waitress on Thursday 2nd November and she was amazing! It was my friends birthday and she just made everything better, such a lovely girl!

Last night we celebrated a birthday at Makai Lounge. The lovely waitress Patricia took her time with us as we ordered, informed us of the customer favourite cocktails, and answered any questions we had on the food. We brought a cake, which was brought to us with sparkles, making the moment really special.

The staff are fantastic and accommodating. However, I was very disappointed with the food and felt it’s not value for money. The food portion were all different sizes when they came to our table. We were all still hungry when we went home. Overall, we still enjoyed the evening, with good music and danced the night away

Wik was a absolutely fantastic host

Amazing venue to hold a conference or daytime event.

food and atmosphere was decent. service was amazing from pati. security guard was a bit much with asking for my id when we both look the same age.

We had an amazing time, the food and drinks were delicious, the atmosphere was vivid and cheerful with the belly dancer entertaining everyone! We would like to thank everyone involved - the host, the chef and all the staff, and to give a special thank you to our wonderful waitress Helia! Well done everyone! What a wonderful evening!

Food was good but they let it go too wild to a big group that was doing shots and shouting so loud it was impossible to be there. We wanted to try desserts and maybe a second cocktail but left as soon finished our food. We specifically requested to sit in the dining room as we thought that would be quieter. But they ruined our night.. 30 minutes in and out like in a Mc Donalds

Amazing service ! Helia really made our night wonderful! Bring on the coco martinis ! favourite signature cocktail ! Good is luscious, music on point brrrrr. This sexy man that accompanied me might just be my husband to be, ciao Bellas 😘

We hired out the restaurant for what everyone thought was a surprise birthday party but actually flipped it too a surprise engagement. The venue was prefect for the occasion and special thanks to Patricia who was briefed about the surprise just over a week before the occasion and was really helpful and also played a part in helping ensure the proposal happened seamlessly on the day. Also the Manager Saied was also helpful in answering any questions and making sure the staff ensured everything remained a surprise.

Hélia was amazing , polite and very friendly and happy , lovely dj and the drinks were lovely.

Aisha was pleasant and helpful. Food was really good - we had Lobster Linguine and King Prawn Broil. Quiet on Friday until after 9pm"

Great vibe and atmosphere, food was top quality and not much of a wait at all. Great cocktails made by Sahil and Soli. Helia was really efficient considering how many of us there were. Well done guys

Helia served me at a private party and she was really helpful and made everything much easier. Lovely service from her and the place

We went with family for my nieces birthday, they had a range of Halal options which was good. The food was decent and the service and atmosphere was lovely. The music was just tooooo loud that's the only downfall of the evening. Just be careful when you order your drinks and you request virgin, they are because ours had alcohol and then we had to get it changed, this can cause a issue for faith based people but overall it was good.

I went to Makai to celebrate a friend’s birthday and the service was amazing. A special thank you to Helia, who made our party feel welcome and helped us to the best of her ability. I would definitely recommend!

Patricia really took care of us

Came to a private booking for my friends birthday & our hosts were Helia & Esha & honestly they made us feel soo welcome , they was soo friendly and super nice! A credit to this place ! xx Would definitely come back !!

Esha, Victoria and Patricia were so lovely, looked after me and my girl! amazing food, vibe and service - will defo come back

Helia was the best part of my experience at Mikai Lounge. Her service was impeccable and made the night so much more enjoyable for me.

Extremely good customer service and Helia was great!!! She made us feel welcome.. Thank you Makai and thank you Helia.

Beautiful place, very clean, nice Shisha, And Helia she was amazing! Thank you!

Great restaurant, lovely service from Patrisha and Eesha. Would definitely recommend 👍🏾

The food was not outstanding and not a wide choice on the menu. The service was excellent, a special mention to Patricia, the polite, helpful and attentive waitress. The atmosphere was good, well decorated apart from the artificial plants. The dining area was closed, the bar area had a DJ, so we had to sit in the Shisha bar although we are non-smokers. The four stars goes to the belly dancer which was another story. You have to see to believe 🤭

The food was amazing and the service was excellent. the seafood boil especially was one of my favourites. I was served by the lovely Patricia who made my dining experience excellent. The only concern I would say is that the dessert was too sweet. Excellent service and food.

this is my second time going and the food and service is always great! huge thanks to our waiter ibrahim(ibo) who served us last week and made some fantastic recommendations of the menu. He made our experience extra special with his attentiveness and bubbly personality

Exceptional service, pleasant vibe and delicious seafood boil.

Beautifully decorated, food was delicious. Enjoyed the shisha lounge although it could benefit with some background music in that area.

Visited Makai after seeing it numerous times driving around the area and wanted to check it out. I was not disappointed at all, really nice cool vibe inside with a great selection of tunes playing. They also had a Dj there in the main bar area, which then led to the shisha area, such a vibe. Good selection of shisha's and the staff on hand are great and v.helpful. I would recommend visiting Makai 👏🏿

I visited Makai for the first time with a friend tonight. Great restaurant, the food was beautiful, well served and absolutely delicious. The makai special sauce is REALLY something special!! Huge thanks to Ibrahim who showed great service, made great menu recommendations and overall helped make our evening memorable. Thank you Makai. And thank you Ibrahim! Definitely recommend eating here.

I visited around the opening time of this restaurant / bar. The team were super friendly I stopped by for a quick drink I look fwd to visiting for food next time - it is mainly sea food. rumour has it the our doors space is set up for shisha now

Great food. Christina who served us was really tentative and very pleasant. Would definitely recommend this bar/restaurant

Amazing food and a high level of customer service! Lovely place to go! I would definitely recommend this place to all of my friends! Thank you guys for making my night out so special! 🥰

Loved my experience with Christie and daniella, they are absolutely wonderful. Food and drinks were amazing, service was 10/10. Will definitely be back !

We was served by Christina ,great service 🙌🏾🙌🏾,such a lovely low-key place great good ,music everything is 10/10 Will definitely be coming here again !

The food was surprisingly excellent, the the establishment looked really good and the staff were very friendly. There was a live DJ when I went, he was brilliant. I’ll definitely visit again.

Chrissy is amazing! Such great hospitality and nothing was too much trouble! Thank you!

Food and ambience is amazing. Our host Oxana was the best!!! 10/10!!!!

Nice food, good vibes. Security was great 👍🏽 lovely security guy called Michael was really helpful

Super awful restaurant. Not worth at all. Food served was not even hot. Not worth. 6 prawns for 20£. Rediculas price and poor service. I will not give 1 start. 0/5

Lacklustre reception. Warm food that price in no way warranted. Overall poor and did not represent value for money.

Going to Makai was a wonderful experience for several reasons. Firstly, the staff made mine and my friends’ stay extra special. The food was 10/10 and even the shisha was too which is very hard to find! The vibe and decorations were incomparable to anywhere like it! I definitely will be coming again

The drinks were amazing - thanks to Ana the bartender, the food was really good and our waitress Oxana made our experience 10 times better. Thank you , will be coming back

Amazing decor, and ambiance Let down by the super young bar/ waitresses who were bothered for your existence Food was 10/10 But the service let them down and the VERY dilited cocktails (Mohiti, purple dreams AND even the Long island) The doorman was nice, and was the reason for the 4th star NOT dropping to 3 I'll be back as the food was GOOD

Food, drinks, service was amazing highly recommend!

I celebrated my birthday here last night. I had the best night ever. Thank you to Ahmed overall but massive thanks to Ibrahim who served excellent customer service from beginning to end. Great food, great environment/interior and great staff :) I will be back soon!!!!

Visited Makai with friends for a birthday. Was served by Ibrahim. He was very patient and pleasant. Service with a smile, recommended some of the tastiest dishes and even laughed with us when we made jokes. Music wasn't too our taste per se but overall enjoyed the night. Thanks Ibrahim!

Great experience overall, the rock shrimp and prawn tampura were amazing and drinks were great and on top of that Ibo and Ahmad made us feel welcome and made the experience even better. I will definitely recommend for more of my friends to come and enjoy the experience and the food.

Me and a couple of my friends went to Makai the other day. Ibo ,who worked there, was really good and fun. He made our experience ten times better and we all had a great time. Definitely coming back as the staff topped off the night , aswell as the drinks !!

So we arrived at the lounge a little late but we’re seated in the shisha lounge as we wanted to eat and have shisha at the same time. When we sat down we were told we could only order from the terrace menu which was a little strange but was fine we ordered quite a few starters: - Veg spring roll (£7 for two pieces) - Chicken wings (£9 for 8) - Prawn Tempura roll (£11) - California maki (£11) - Salmon and avocado roll (£9) - Rock shrimp (£14) - Prawn Tempura (£12.50) All of which was nice bar the California maki but that’s personal preference. Also we ordered a dessert that never came, but at that point we couldn’t even be bothered to ask for it. Strawberry mojitos (£8 each) which were decent and the Moroccan tea (£4.90 for a pot) was great as it was absolutely freezing. Things were going well until a group from the restaurant were sat down, the group was coming and going as they pleased which was really annoying as we were trying to have a peaceful night, they were really loud and staff didn’t seem bothered that they were making a lot of noise and interchanging people in their group probably around 10/15 people if not more. I’m not sure if staff turned a blind eye as there group was large and I assume the bill matched as we heard them speaking about spending £200 on a bottle of alcohol. Irregardless of this I believe customers should be treated equally regardless of bill size. And if there is such a large booking then they should make this clear when booking as we would have steered well clear. We also asked to be moved to a warmer section, initially we were told we could move them about 2 mins later we’re told it was ‘reserved’ the people that were sat there sat for around 20 mins and then left. Which was a little annoying as we had been sat for a while, even with the blankets provided ( which was very nice ) it was still freezing. Whilst I understand that it’s a Saturday night their Instagram doesn’t show the actual ‘vibes’ of this lounge/club. Then as we were leaving, the exit near the bar is basically a dance floor and people are just bumping and grinding everywhere blocking the entrance which was very annoying. They should cordon off the dance floor or have a separate exit for the lounge. I appreciate that the lounge closes at 10.30 but there should still be provisions for people to leave without being bumped and grinded on. Staff were really nice and polite hence why we didn’t ask for the service charge to be taken off. Definitely cannot be faulted. But will DEFINITELY not be visiting again.