Carriages at the Brentwood Hotel in Aberdeen City

Fantastic service, staff were exceptional! So helpful & pleasant. You get what you pay for in terms of rooms - no complaints but would go back if in the area again due to the service! 10/10 Thank you!

Although the value was good for the room we got. The room was ice cold entering in as the heating was not working. Told the receptionist to get the 4 wheeler heater sent to our room, which the person eventually got us it.I didn't like the fact you have to go to the other building for milk, coffee ect and that itself was exhausting. Overall the room was ok for value but the service was very poor causing delays.

This restaurants offer a warm, authentic atmosphere, often reflecting cultural charm through decor. The food stands out with vibrant flavors, featuring iconic dishes like crispy dosas, fluffy idlis, tangy sambars. services is typically attentive and welcoming, adding to the overall dining pleasure. meals are reasonably priced, providing excellent value with generous portions and satisfying variety. a visit guarantees a flavorful journey into south indians rich culinary heritage.

I stayed at this hotel for two nights and unfortunately, my experience was not the best. The cleanliness left much to be desired — I found stained towels, hair in the sink, and dirty cutlery. The bedside cabinets were also unclean, which gave the room an overall neglected feel. On the positive side, the location is excellent — right in the center of Aberdeen, making it convenient for getting around. The hotel corridors are laid out like a maze, which made finding my room unnecessarily confusing. Despite the issues with cleanliness, I have to commend the staff. They were very friendly and helpful throughout my stay, which was the one truly redeeming aspect of the hotel.

Absolutely fine for the price. Easy check in, pleasant staff. Rooms are basic, dated and comfortable. Good value for money in a great location, I'd definitely stay again.

Worst night in a hotel ever, No water pressure in shower at night, people running up and downstairs all night, I had to stand on top of drawers to access cord to lower the blinds. No hot water in morning. Room above and next door tv loud all night. Smell of marijuana coming in window all night.

Staff and management were courteous and eager to make my stay at OYO a memorable and exceptionally worthwhile experience. Highly recommended * * * * +

Rooms are dated, onsite parking is charged through a parking agent. Price was fair considering the city centre is a short walk away. Shower was outstanding, it made the stay alittle bit better.

Affordable and meets my expectations

Excellent location. Rooms showing on Booking.com not what they are like, basic, not cleaned in our 3 night stay. No explanation of Breakfast/Bar although there was a sign. No info in room of services provided.

We had a room for 4 with 2 double beds. Room was big enough and basic as we expected for the price. However there was only 1 glass and 2 mugs on the tea tray and one of the mugs had been used as an ashtray and obviously not cleaned after the last guests stayed. Desk chair fabric was badly stained and the fan in the shower room was leaking some orange liquid all over the toilet seat so if you spent any time on the loo, you'd have it leaking on to your hair/clothes. Wardrobe doors were off the runners and almost impossible to move. Overall basic as expected but cleanliness and maintenance needs much improvement. Great location, 5 mins walk to union street.

Dirty, rundown, and unsavoury characters loitering in the halls. Pay that extra tenner for a nicer hotel.

Rooms were clean but we're just ok for size found a worm or maggot larvae not sure exactly what it was or where it came from wanted to charge me again for room even although I showed it had been paid by booking .com then next day I got notification from booking.com saying I was a no show to which I was again being charged for room quickly put stop to that to be honest aside from these issues it was ok stay biggest downside no lifts and a ton of stairs so Def not disabled friendly

Clean, big comfortable bed and friendly staff!!

Cheap, close to the town centre, not a 5 star so fo not expect sh8ne and glamour but the place is clean , simple and silent .the staff is kind and would choose it again. Thanks

Great value for money and central location, with easy access to shops and the main high street nearby. Very friendly and attentive staff and comfortable rooms.

Didn't stay here, checked in room wasn't clean, bathroom quite dirty. Bed very uncomfortable. Left after 5 minutes and booked elsewhere.

Great value for mone. Excellent location, bus nearby takes you to and from the airport. 2 mins away from the main shopping centre. Room very clean and had everything I needed. As a single traveller, I was very pleased with the security on the doors and staff very helpful on reception.

Warm and dry...well dated carpet needs throwing away but a good night sleep

Room was fine, bed linen and towels clean, beds comfortable. Shoer cubicle needs replacing, cleaners need to be a bit more vigilant

Basic but clean rooms in a very central but quiet location. Staff were extremely friendly and helpful, exemplified by Rubin at the front desk.

Excellent customer service and clean room

My stay at this hotel was truly haunting. Never before have I felt so uneasy being in a hotel. I understand that at £44 for two people I can't ask for much.... But Christ it was unreal how awful everything was. The room was filthy with residue in the toilet, hair on the shower floor. And a lovely view of a stone wall outside. A lick of paint to cover up the stains on the wall is the least you could possibly ask for. Never mind all the stains from coffee mugs everywhere, with the surfaces still being sticky. No hot water in the room either, I felt violated just being in the shower with the piddly water pressure from it. Also everything smelled odd?? And the service from the receptionist was ridiculous. When asking where our room is all we were told was "it's in the next building upstairs, look for it in there" barely any manners. An absolutely revolting hotel unworthy of it's 3 star rating.....

Got charged twice for my room , tried to get help from hotel to get money back , boy didn’t seem to know what he’s doing so charged me twice and no refund never staying there again

Online fraud. Careful!!! I paid. They didn't give back my money.

Great location 2min walk to city centre staff friendly and room clean would definitely recommend staying here

Clean, equipped rooms, great location, value for money. Highly recommended

Great value for money. Very central and rooms clean and facilities adequate. Would definitely stay again.

Excellent value for money. Strong WiFi. Close to all city centre and transport facilities. My only criticism is that the deluxe single room was not as good as the standard single room I had on my previous visit. Deluxe single refers to there being a double bed. But this is not luxury single.

Comfy beds and good location. Unfortunately the carpets were threadbare, the floors were uneven. Our radiator temperature gauge broke off so had to have the window open the whole stay as it was really warm. Didn't have breakfast as it didn't seem particularly appealing and the signposts to the dining hall were misleading! Luckily, close to all amenities so managed to get food out quite easily. Also, there was parking at the back of the hotel. Not many spaces and was just space at the back of the hotel so the charge for £16 for just over 24 hours was a shock, however the on street parking kind of forced you to have to use the parking. On the whole, not terrible. The price reflected this too.

I stayed and almost didn’t want to checkout🤣🤣🤣. Very neat, peaceful and staff are very friendly. I recommend!

I stayed at the Brentwood Hotel recently booking last minute online on their own website for one night @ £35 , I arrived very early in the morning from the 7am ferry around 7:30 and for £5 extra fee got my room early which was excellent value . They had a buffet breakfast on offer for £9.99 eat all you can which was very good I only had one and a half plates as i'm on a diet the quality was very good , Only fault was the coffee was instant Nescafe coffee but they said they had a coffee machine on order so had orange and apple juice with my breakfast, I did see cerials but didn't try any went for Scottish breakfast the bacon , sausage , eggs , black pudding , mushrooms and hash brown there was haggis and beans available too , Can't fault the place in any way it was clean was plenty hot water got a good sleep location was great and staff were helpful and friendly , I've booked another stay there and would recommend the place to anyone

Very welcoming, spacious and excellent location in central Aberdeen. We got more tea & coffee when we asked for it & they allow dogs. There are two parks close by for walking the dog. Also surprisingly quiet for the location.

Lovely clean hotel, well equipped. Friendly staff

Value for money, room was comfortable, tea/coffee facilities in room, good location next to the city centre, available parking if required for small fee, staff @ reception was very polite & helpful however i did not try the breakfast so not sure how it was 👍

Had one night there .very comfortable room.and was quiet also considering how close you are to the city centre Very pleasant stay Would definitely use again

I'm reviewing about the Buffet Restaurant functioning in this premises. One of the best all you can eat Indian buffet restaurant in Aberdeen. We had an incredible dining experience. The quality of the food was outstanding and truly value for money. My favorites were the Dosa and Sambar/Chammanthi. Started with a beautiful chicken soup, good for the weather , other starters were pakora/samosa, and kerala style chicken fry. The main course featured a variety of curries including chicken, mutton, fish, and accompanied with biriyani-pulav plus naan bread. To top it all off, the desserts... payasam and homemade rasagula were the perfect ending to a fantastic meal. Thank you for such a wonderful dining experience!

Won’t recommend it. We were allotted a room with bed upside down and no bedding. Plus a monitor screen on the ground. Complained a got room changed but wrong access code was given. Whole hotel had a weird smell to it. Highly NOT recommended. Stay away !!

Great Hotel , clean and central

Lovely stay close to the centre

I rarely review hotel, but I really want to give a big shout out to the super friendly staff i encountered at the hotel. Everyone had been amazing and very kind and patient to guests. This made me feel better about the basic room I got at the hotel. While the room served its function, it’s far from a nice experience to stay there. I heard the deluxe room was much better, I wish I didn’t save a few bucks to go for the basic room. Please anyone who plan to stay here, go for the deluxe room!!

We stayed here for 2 nights in the Double Family Room. Comfortable beds, great shower, Heating is comfortable. Had a bit of trouble with the door lock but it was quickly sorted by receptionist.

Great central hotel. I accidently booked a single room instead of a double. The room was changed and upgraded free of charge.

Great value for money and ideal city centre location. Nice, clean room and comfy bed with all the amenities that you would expect. Earlier check out than expected(10am) which i meant to check on arrival.

My £30 room was right on the main road (no soumd proofing, old windows), so ear plugs a must, not an issue for the price. Hot shower, doable. very clean room, very helpful staff. Nice furnature and decor even at that prive, would stay agaom, maybe pay a bit more for a quiter room.

Great staff and great breakfasts

Awful! Do not book. The place is not safe. Please look at the photos of the state of the room. Missing pieces of headboard, dead moths (plural) on the other. No shower curtain and no curtains or blinds on the bathroom window. Water stained walls with black mould. Water marked bald carpets. You are given a code to enter your room, the man who took us up to our room watched over my shoulder as I put the code in. Is is city centre but you have to go through a few dark alleys to get get there by door from the train station. We booked another hotel immediately. Would not give confirmation of refund or cancellation.

Stayed for 1 night. Staff were very polite, and even showed us to our room. Room was fine with clean bedding. Some of the drawers could do with being repaired, but wasn't a big issue. Location is perfect for city centre, and pretty quiet to. Price was very reasonable for us. Would definitely use again for any gigs in Aberdeen.

Room key a four digit code on a post it note 9am checkout is ridiculous Room fine, clean but tired

Value for money, room was clean and warm. Staff very friendly and helpful. Would book here again. Thanks

The place is drab and run down, very poorly maintained. However, it's clean and does the job adequately. The shower had very poor water pressure.

Very nice stay and very convenient

Great budget hotel, friendly staff, central location

Great hotel. Warm rooms in winter. Nice bath overhead shower combo. Restaurant and bar onsite. Close to city centre. Good bus services.

Great prices and right in the City Centre

Stayed here 4 times. First 3 times had good experience but last stay not so great. Found glass on the floor of the room. Cut my foot. Reported it and went out for day only to return and pieces of glass still there. Also, stayed for 2 nights but on First morning housekeeping knocked on door at 10 am and asked when we were leaving.

I understand this is a cheap hotel and we only used it to get our heads down as we were out for the day/night but cleanliness and efficiency are basic asks. Check in was a bit of a pain. Waited in line while one member of staff checked people in and run back and forward between buildings & rooms while another member of staff sat and did nothing but apologise. Didn’t know the system and didn’t know the lay out of the rooms to help in any way. It was odd and took a long time. Room wasn’t clean, lots of dust, cobwebs and mold on the seals in the bathroom. Bed is fit for the bin. The mattress had a big dip in it - clearly used to the point of needing replaced. TV in the room didn’t work, it turned on but absolutely no signal to watch anything. Just a fuzzy flickering picture on every Channel - (This alone wouldn’t have mattered but it was adding to the large list of negatives) Also check out time of 9am on a Sunday was a bit grim. Location whys it’s fine but I won’t be back. Wouldn’t recommend.

I got this room at an absolute bargain price and it very much exceeded expectations. The reception staff were very friendly and helpful and the location is excellent for travelling as it is a 5min walk to the bus and train station.

Room was clean there was no cleaning of the room you had to request for the room to be done c 10am check out normally 12pm check out is too early because you cannot check in until 3pm surely 3 hours is more than enough to clean the room

This review is based on me visiting friends who were staying here for a gig we were attending in the city centre. I was too stay but decided to go with no fault to the establishment. Other outside factors. The location of the hotel is perfect for local tourism, 8min walk from the train/bus station. On checkin you are presented with a clean somewhat dated reception. Staff are friendly and as we were a large group were quickly ushered to our rooms. Going through the labyrinth of corridors gives you a youth hostel vibe. Clean again but very dated carpet’s etc. the room itself was a double single but config. Plenty of room for me and my friend. The room was very warm and we tried to open the window to let some fresh air but alas the window didn’t open. Bathroom was a tad cramped but with being a larger guy this is normal for a budget hotel. Clean and what you pay for is what I get from oyo Aberdeen.

Good room and very kindly upgraded on arrival which was much appreciated as a student nurse it is nice to have some comfort. Only thing I would like is for the booking to contain advice on where to park as they don’t have parking.

Dont let the pictures of this hotel fool you as you will be took to another building thats shabby, grubby looking and the rooms arent much better,, tv that doesnt work, mattress collapsing at bottom of bed and i had liitle black bugs crawling ontop of my bed sheets. Did not stay here left within an hour of being in the room. Definitely wont be recommending this hotel to anyone. Locks on the door are touch screen and you are giving the number on a post it note, once in The room there was no other lock for extra security which made me feel uneasy.

Very convenient, comfortable, and affordable lodge close to Union Street and the railway station. Staff were very accommodating and friendly. Highly recommended!

Paid extra for a deluxe room with a larger bed (1.86 -2.2m) but room had a 1.37m bed. 2 lights out in bathroom, should have been picked up by housekeeping? Reception Staff were polite but information from them was a bit vague. Room was very clean and comfortable. Lack of a lift in the Hotel and a ramp to front entrance, (which is a legal requirement as far as I am aware), and inadequate parking means this is a NO NO for mobility disabled guests. Bar and restaurant on site but no breakfasts available. When I told the staff, after being asked how my stay was, the wrong bed etc., I was told they were in the middle of refurbishing?? I was offered no re-imbursement for their error. Shame on Booking.com for not checking the Hotel more efficiently. Although the room was clean and tidy, the main stairwells were very dirty. The whole Hotel was very tired to say the least. It is a shame that this 'Hotel' which is supposed to be their 'Flagship' Hotel is let down by things which with a little investment in like a lift, a ramp and better staff training could be the makings of a good Hotel as it is well located in the city centre.

It is in prime location, 5mins walk to union Street, train and bus station. Good customer service, it is open for public. It is undergoing some renovations.

An Unforgettable Stay with Outstanding Hospitality! ⭐⭐⭐⭐⭐ Our stay at OYO Flagship Brentwood Hotel in Aberdeen was truly remarkable, and it all began with the incredible hospitality we received from the receptionist. From the moment we arrived, we were warmly greeted and made to feel right at home. It’s no exaggeration to say that this was the best service we've ever experienced at a hotel. The receptionist was not only extremely helpful but also incredibly friendly, going above and beyond to ensure we had everything we needed. Whether it was providing us with local recommendations, assisting with our requests, or simply making sure our stay was comfortable, their genuine kindness left a lasting impression. They truly set the tone for a wonderful stay. The hotel itself was clean, well-maintained, and in a convenient location, but it was the personalized care from the staff that made all the difference. We left feeling refreshed and grateful for such a memorable experience. We would highly recommend OYO Flagship Brentwood to anyone visiting Aberdeen, especially for the exceptional customer service!

We had a brilliant stay at the brentwood . Very friendly and helpful staff and rooms were lovely . Will definitely be back.

I have just had a one night stay. The whole experience was good especially as we had a reduced room rate. I couldn't recommend the front of house manager enough ( Geoffrey) He was so helpful and kept my luggage after I had checked out. This enabled a much more enjoyable half day of sightseeing.

Friendly staff and helpful. Great location. I have to give an average score in regards to the shower in room 217. The shower was to hot and would not at any time cool down which made have showers very short!

Ideal location close to the main high street, yet very quiet and peaceful rooms were very clean and have been refurbished. It is a little dated but has been kept well. Service was fantastic from staff and let us store our luggage after checkout until our onward travel time was due. Overall good value for money so I recommend.

I had a peaceful stay at the OYO Flagship Brentwood, staff very friendly and helpful. Miss Beverley Brown

Good place to stay and rest. Clean room and very helpful staff. Car parking behind the building

Decent location, clean room, and i stayed in the deluxe double which was appropriate sized room. the only disappointment was the bathroom the shower cube is just to small and low shower pressure. Also was there for 3 nights the room was not attended to for the period.

I am satisfied very much. Good location. Good comfort.

Room was disgusting smell of damp and really old looking

My mum and I stayed here from the 27th August until the 30th August and we couldn't fault it. They had only been open just a week and our room was great. Only downfall the window was too high to open so room was a bit stuffy. Staff were amazing and very helpful. Looking forward to staying again in December

Just bk from this hotel with my daughter and had a fantastic 3 night stay. Only just taken over this hotel and had 20 rooms complete. Our room was clean and fresh, only in it to put our heads down. 15 min walk into town centre where you can catch a bus to here there and everywhere. Jeffrey and staff were so helpful, didn't get the mans man who welcomed us to hotel but he was a gem. Good luck with the rest of the hotel and hopefully get it completed soon. Thank you all so much, we'll definitely be back Anne and Leeanne

My room was great! Comfy bed and clean room. Staff was very friendly. I'm surprised about many less positive reviews here, nothing to complain from my side ✌️

Hotel is not even ready for the public but still taking bookings. Booking got cancelled and didn't find out until I got to the hotel.

Hi as I can't get through to reception, can you tell me if the hotel is still housing over 100 illegal immigrants or is it now open to the honest paying public?

Great place, good food and an ambient atmosphere, with diligent staff that are good with people and understands social ethics, in all I would definitely visit again

Reservation cancelled because of "some unavoidable circumstances".

Comimos aquí ya que nos alojábamos en el hotel, nos ahorramos buscando otro lugar. Es una opción limitada, cálida y acogedora, pero lo que hay es excelente. los precios son razonables y si te hospedas en el hotel, obtienes el 20% de tu factura. los dulces fueron una alegría si tiene espacio después de su plato principal, y siempre hay ofertas especiales en la pizarra, solo buenos platos escoceses. disfrutar

Carriages es el bar de la bodega del hotel. Ofrece una selección de tres o cuatro cervezas y bocadillos de bar o un área de restaurante al lado. La comida y la cerveza eran buenas, y alrededor de las 11 para un plato principal, una relación calidad-precio razonable. No estaba demasiado lleno, y aunque algunos podrían estar un poco distraídos por las grandes pantallas de televisión que muestran el deporte, el ambiente era agradable.

The restaurant is in the basement of the hotel - tables are spotless. Food is nicely served and tasty.

He estado visitando Brentwood con 8 amigos desde hace unos años en este momento y su almuerzo de Navidad siempre es encantador. Hoy no fue una excepción, pero se hizo especial debido a Lorraine, la camarera, que no pudo haber sido más atenta y amable durante toda la comida. Tuvimos un almuerzo de 3 platos con café por 25, que es una relación calidad-precio increíble y las raciones eran bastante sustanciales. ¡Piensa que incluso el café vino con nuestra caja de mentas! ! ! Sin duda recomendaría carruajes para una comida de Navidad, ya que estaba lleno y tenía un gran ambiente. Restaurante muy céntrico en la ciudad que también es práctico. No puedo esperar para regresar

We ate breakfasts here as part of our room rate with the hotel. We also ate dinner twice - once was really good and the second not so much so. I think there are better places to eat in Aberdeen

Habíamos reservado una mesa para 5. 30 pm para evitar la fiebre de la noche, solo había una pareja y otra pareja vino poco después, en la sección en la que estábamos sentados. Nos instalamos con algunas bebidas y elegimos platos principales, mi marido y yo elegimos el curry especial, mientras que nuestros amigos eligieron el pescado y el pollo supremo. Todos eran buenos y grandes porciones, el servicio era muy bueno y pudimos demorar ya que no estaban ocupados. Definitivamente regresaría.

Estuve allí el viernes pasado para cenar con mi hija y su amiga nuestros platos principales eran encantadores y luego las chicas pidieron pudding y estaban encantados cuando llegó, pero ambos dijeron que la crema estaba fuera, que probé y estaba fuera, así que pedí nuevos todavía se cobraba crema por ellos y escribió un correo electrónico pero no obtuve respuesta muy decepcionada y no volveré

Been here on many occasions each time had great service and fantastic food .Menu aimed at all kinds of foodies great selection and plenty to eat

No puedo agradecer lo suficiente y su personal Rob por la maravillosa comida de Navidad que 8 amigos tenían ayer en carruajes. Rob no podía hacer lo suficiente para todos los comensales y su personal era muy atento. La comida no era de este mundo y una excelente relación calidad-precio. Había 6 entradas, 6 platos principales y 6 postres a elegir, seguido de café y dulces y una copa de Prosecco, todo a un precio muy razonable para la época del año. recomiendo este restaurante a cualquiera que busque un almuerzo de Navidad a un costo razonable. Gracias Rob y damas

Their set Christmas menu is excellent value for money - and delicious too. It is many years since I have been to Carriages but will most definitely be back.

Cosa es sobre Aberdeen que es una especie de lugar muy aislado y, por lo tanto, hay pocas comparaciones que pueden hacerse aparte de lo disponible en Aberdeen. Había estado aquí varios años cuando era famoso por su 'Bar', como fueron el gustazo de llamado. Reciente visita y realmente no había cambiado mucho, la comida era bastante buena y pila de Aberdonians como como generalmente no se preocupan mucho por la calidad en aras de la cantidad. La calidad de la comida era, sin embargo, no está tan mal, yo no soy de la construcción a consumir tres campos, dejar que a la gente

This place was always number one for real ales, probably eight on the hand pumps, some the usual suspects and add a few interesting guests. Not so now. You'll get five and maybe six but its the same stuff week in and week out and I am afraid the charm has gone from this place. Added to that is the fact that if there is a 'private party' in the main part of the lounge bar as there very often is (but booked the whole private part of the lounge yet only occupying a part) then space becomes limited. I attended at the back of five on a sunday evening and the gate leading down to the bar was locked so there you go - nothing going. Does the owner know his bar is closed at 5pm on a Sunday? I think this place has gone downhill.

Nice bar and restaurant . Had 2 haddock peas and chips. Large fresh piece of fish £11.95 each which I thought was expensive but probably not for Aberdeen . Staff are nice and there is a nice quiet ambience in the restaurant and bar.

We ate here on 2 occasions and the food was excellent, also had a sweet which was really nice, just up my street.

Had a few meals here and they are very good, the restaurant is suitable for children. The staff are very friendly.

Attractive warm decor - no musicWaiting staff very pleasantPortions large - we had lasagne/garlic bread, fish and chips andsteak and guinness pie all well cooked and presented

We choose to eat in the bar rather than the restaurant, the menu is the sameGood atmosphere in the bar, numerous real ales on draft and sport on the TV.The food was excellent, nicest chips I've had for a long time.Good value for money and well worth a visit.

Went out fir a meal before going to the Music Hall to see Frankie Boyle (he wasn't very good!)But the meal at Carriages was excellent.My wife & daughter had the Veggie Burger, I had the "normal" burger.They were all ace.Washed down with a nice bottle of wine.A couple of lovely sweets & a pot of tea to finish, cracking meal and excellent service.Turned out to be the highlight of the night.Would defiantly recommend it.