Carriages at the Brentwood Hotel in Aberdeen City

Stayed here 4 times. First 3 times had good experience but last stay not so great. Found glass on the floor of the room. Cut my foot. Reported it and went out for day only to return and pieces of glass still there. Also, stayed for 2 nights but on First morning housekeeping knocked on door at 10 am and asked when we were leaving.

I understand this is a cheap hotel and we only used it to get our heads down as we were out for the day/night but cleanliness and efficiency are basic asks. Check in was a bit of a pain. Waited in line while one member of staff checked people in and run back and forward between buildings & rooms while another member of staff sat and did nothing but apologise. Didn’t know the system and didn’t know the lay out of the rooms to help in any way. It was odd and took a long time. Room wasn’t clean, lots of dust, cobwebs and mold on the seals in the bathroom. Bed is fit for the bin. The mattress had a big dip in it - clearly used to the point of needing replaced. TV in the room didn’t work, it turned on but absolutely no signal to watch anything. Just a fuzzy flickering picture on every Channel - (This alone wouldn’t have mattered but it was adding to the large list of negatives) Also check out time of 9am on a Sunday was a bit grim. Location whys it’s fine but I won’t be back. Wouldn’t recommend.

I got this room at an absolute bargain price and it very much exceeded expectations. The reception staff were very friendly and helpful and the location is excellent for travelling as it is a 5min walk to the bus and train station.

Lovely stay close to the centre

Room was clean there was no cleaning of the room you had to request for the room to be done c 10am check out normally 12pm check out is too early because you cannot check in until 3pm surely 3 hours is more than enough to clean the room

This review is based on me visiting friends who were staying here for a gig we were attending in the city centre. I was too stay but decided to go with no fault to the establishment. Other outside factors. The location of the hotel is perfect for local tourism, 8min walk from the train/bus station. On checkin you are presented with a clean somewhat dated reception. Staff are friendly and as we were a large group were quickly ushered to our rooms. Going through the labyrinth of corridors gives you a youth hostel vibe. Clean again but very dated carpet’s etc. the room itself was a double single but config. Plenty of room for me and my friend. The room was very warm and we tried to open the window to let some fresh air but alas the window didn’t open. Bathroom was a tad cramped but with being a larger guy this is normal for a budget hotel. Clean and what you pay for is what I get from oyo Aberdeen.

Good room and very kindly upgraded on arrival which was much appreciated as a student nurse it is nice to have some comfort. Only thing I would like is for the booking to contain advice on where to park as they don’t have parking.

Dont let the pictures of this hotel fool you as you will be took to another building thats shabby, grubby looking and the rooms arent much better,, tv that doesnt work, mattress collapsing at bottom of bed and i had liitle black bugs crawling ontop of my bed sheets. Did not stay here left within an hour of being in the room. Definitely wont be recommending this hotel to anyone. Locks on the door are touch screen and you are giving the number on a post it note, once in The room there was no other lock for extra security which made me feel uneasy.

Very convenient, comfortable, and affordable lodge close to Union Street and the railway station. Staff were very accommodating and friendly. Highly recommended!

Paid extra for a deluxe room with a larger bed (1.86 -2.2m) but room had a 1.37m bed. 2 lights out in bathroom, should have been picked up by housekeeping? Reception Staff were polite but information from them was a bit vague. Room was very clean and comfortable. Lack of a lift in the Hotel and a ramp to front entrance, (which is a legal requirement as far as I am aware), and inadequate parking means this is a NO NO for mobility disabled guests. Bar and restaurant on site but no breakfasts available. When I told the staff, after being asked how my stay was, the wrong bed etc., I was told they were in the middle of refurbishing?? I was offered no re-imbursement for their error. Shame on Booking.com for not checking the Hotel more efficiently. Although the room was clean and tidy, the main stairwells were very dirty. The whole Hotel was very tired to say the least. It is a shame that this 'Hotel' which is supposed to be their 'Flagship' Hotel is let down by things which with a little investment in like a lift, a ramp and better staff training could be the makings of a good Hotel as it is well located in the city centre.

It is in prime location, 5mins walk to union Street, train and bus station. Good customer service, it is open for public. It is undergoing some renovations.

An Unforgettable Stay with Outstanding Hospitality! ⭐⭐⭐⭐⭐ Our stay at OYO Flagship Brentwood Hotel in Aberdeen was truly remarkable, and it all began with the incredible hospitality we received from the receptionist. From the moment we arrived, we were warmly greeted and made to feel right at home. It’s no exaggeration to say that this was the best service we've ever experienced at a hotel. The receptionist was not only extremely helpful but also incredibly friendly, going above and beyond to ensure we had everything we needed. Whether it was providing us with local recommendations, assisting with our requests, or simply making sure our stay was comfortable, their genuine kindness left a lasting impression. They truly set the tone for a wonderful stay. The hotel itself was clean, well-maintained, and in a convenient location, but it was the personalized care from the staff that made all the difference. We left feeling refreshed and grateful for such a memorable experience. We would highly recommend OYO Flagship Brentwood to anyone visiting Aberdeen, especially for the exceptional customer service!

Friendly staff and helpful. Great location. I have to give an average score in regards to the shower in room 217. The shower was to hot and would not at any time cool down which made have showers very short!

I have just had a one night stay. The whole experience was good especially as we had a reduced room rate. I couldn't recommend the front of house manager enough ( Geoffrey) He was so helpful and kept my luggage after I had checked out. This enabled a much more enjoyable half day of sightseeing.

We had a brilliant stay at the brentwood . Very friendly and helpful staff and rooms were lovely . Will definitely be back.

Ideal location close to the main high street, yet very quiet and peaceful rooms were very clean and have been refurbished. It is a little dated but has been kept well. Service was fantastic from staff and let us store our luggage after checkout until our onward travel time was due. Overall good value for money so I recommend.

I had a peaceful stay at the OYO Flagship Brentwood, staff very friendly and helpful. Miss Beverley Brown

Decent location, clean room, and i stayed in the deluxe double which was appropriate sized room. the only disappointment was the bathroom the shower cube is just to small and low shower pressure. Also was there for 3 nights the room was not attended to for the period.

Good place to stay and rest. Clean room and very helpful staff. Car parking behind the building

I am satisfied very much. Good location. Good comfort.

Room was disgusting smell of damp and really old looking

Staff and management were courteous and eager to make my stay at OYO a memorable and exceptionally worthwhile experience. Highly recommended * * * * +

My mum and I stayed here from the 27th August until the 30th August and we couldn't fault it. They had only been open just a week and our room was great. Only downfall the window was too high to open so room was a bit stuffy. Staff were amazing and very helpful. Looking forward to staying again in December

Just bk from this hotel with my daughter and had a fantastic 3 night stay. Only just taken over this hotel and had 20 rooms complete. Our room was clean and fresh, only in it to put our heads down. 15 min walk into town centre where you can catch a bus to here there and everywhere. Jeffrey and staff were so helpful, didn't get the mans man who welcomed us to hotel but he was a gem. Good luck with the rest of the hotel and hopefully get it completed soon. Thank you all so much, we'll definitely be back Anne and Leeanne

My room was great! Comfy bed and clean room. Staff was very friendly. I'm surprised about many less positive reviews here, nothing to complain from my side ✌️

Hotel is not even ready for the public but still taking bookings. Booking got cancelled and didn't find out until I got to the hotel.

Hi as I can't get through to reception, can you tell me if the hotel is still housing over 100 illegal immigrants or is it now open to the honest paying public?

Great place, good food and an ambient atmosphere, with diligent staff that are good with people and understands social ethics, in all I would definitely visit again

Reservation cancelled because of "some unavoidable circumstances".

Comimos aquí ya que nos alojábamos en el hotel, nos ahorramos buscando otro lugar. Es una opción limitada, cálida y acogedora, pero lo que hay es excelente. los precios son razonables y si te hospedas en el hotel, obtienes el 20% de tu factura. los dulces fueron una alegría si tiene espacio después de su plato principal, y siempre hay ofertas especiales en la pizarra, solo buenos platos escoceses. disfrutar

Carriages es el bar de la bodega del hotel. Ofrece una selección de tres o cuatro cervezas y bocadillos de bar o un área de restaurante al lado. La comida y la cerveza eran buenas, y alrededor de las 11 para un plato principal, una relación calidad-precio razonable. No estaba demasiado lleno, y aunque algunos podrían estar un poco distraídos por las grandes pantallas de televisión que muestran el deporte, el ambiente era agradable.

The restaurant is in the basement of the hotel - tables are spotless. Food is nicely served and tasty.

He estado visitando Brentwood con 8 amigos desde hace unos años en este momento y su almuerzo de Navidad siempre es encantador. Hoy no fue una excepción, pero se hizo especial debido a Lorraine, la camarera, que no pudo haber sido más atenta y amable durante toda la comida. Tuvimos un almuerzo de 3 platos con café por 25, que es una relación calidad-precio increíble y las raciones eran bastante sustanciales. ¡Piensa que incluso el café vino con nuestra caja de mentas! ! ! Sin duda recomendaría carruajes para una comida de Navidad, ya que estaba lleno y tenía un gran ambiente. Restaurante muy céntrico en la ciudad que también es práctico. No puedo esperar para regresar

We ate breakfasts here as part of our room rate with the hotel. We also ate dinner twice - once was really good and the second not so much so. I think there are better places to eat in Aberdeen

Habíamos reservado una mesa para 5. 30 pm para evitar la fiebre de la noche, solo había una pareja y otra pareja vino poco después, en la sección en la que estábamos sentados. Nos instalamos con algunas bebidas y elegimos platos principales, mi marido y yo elegimos el curry especial, mientras que nuestros amigos eligieron el pescado y el pollo supremo. Todos eran buenos y grandes porciones, el servicio era muy bueno y pudimos demorar ya que no estaban ocupados. Definitivamente regresaría.

Estuve allí el viernes pasado para cenar con mi hija y su amiga nuestros platos principales eran encantadores y luego las chicas pidieron pudding y estaban encantados cuando llegó, pero ambos dijeron que la crema estaba fuera, que probé y estaba fuera, así que pedí nuevos todavía se cobraba crema por ellos y escribió un correo electrónico pero no obtuve respuesta muy decepcionada y no volveré

Been here on many occasions each time had great service and fantastic food .Menu aimed at all kinds of foodies great selection and plenty to eat

No puedo agradecer lo suficiente y su personal Rob por la maravillosa comida de Navidad que 8 amigos tenían ayer en carruajes. Rob no podía hacer lo suficiente para todos los comensales y su personal era muy atento. La comida no era de este mundo y una excelente relación calidad-precio. Había 6 entradas, 6 platos principales y 6 postres a elegir, seguido de café y dulces y una copa de Prosecco, todo a un precio muy razonable para la época del año. recomiendo este restaurante a cualquiera que busque un almuerzo de Navidad a un costo razonable. Gracias Rob y damas

Their set Christmas menu is excellent value for money - and delicious too. It is many years since I have been to Carriages but will most definitely be back.

Cosa es sobre Aberdeen que es una especie de lugar muy aislado y, por lo tanto, hay pocas comparaciones que pueden hacerse aparte de lo disponible en Aberdeen. Había estado aquí varios años cuando era famoso por su 'Bar', como fueron el gustazo de llamado. Reciente visita y realmente no había cambiado mucho, la comida era bastante buena y pila de Aberdonians como como generalmente no se preocupan mucho por la calidad en aras de la cantidad. La calidad de la comida era, sin embargo, no está tan mal, yo no soy de la construcción a consumir tres campos, dejar que a la gente

This place was always number one for real ales, probably eight on the hand pumps, some the usual suspects and add a few interesting guests. Not so now. You'll get five and maybe six but its the same stuff week in and week out and I am afraid the charm has gone from this place. Added to that is the fact that if there is a 'private party' in the main part of the lounge bar as there very often is (but booked the whole private part of the lounge yet only occupying a part) then space becomes limited. I attended at the back of five on a sunday evening and the gate leading down to the bar was locked so there you go - nothing going. Does the owner know his bar is closed at 5pm on a Sunday? I think this place has gone downhill.

Nice bar and restaurant . Had 2 haddock peas and chips. Large fresh piece of fish £11.95 each which I thought was expensive but probably not for Aberdeen . Staff are nice and there is a nice quiet ambience in the restaurant and bar.

We ate here on 2 occasions and the food was excellent, also had a sweet which was really nice, just up my street.

Had a few meals here and they are very good, the restaurant is suitable for children. The staff are very friendly.

Attractive warm decor - no musicWaiting staff very pleasantPortions large - we had lasagne/garlic bread, fish and chips andsteak and guinness pie all well cooked and presented

We choose to eat in the bar rather than the restaurant, the menu is the sameGood atmosphere in the bar, numerous real ales on draft and sport on the TV.The food was excellent, nicest chips I've had for a long time.Good value for money and well worth a visit.

Went out fir a meal before going to the Music Hall to see Frankie Boyle (he wasn't very good!)But the meal at Carriages was excellent.My wife & daughter had the Veggie Burger, I had the "normal" burger.They were all ace.Washed down with a nice bottle of wine.A couple of lovely sweets & a pot of tea to finish, cracking meal and excellent service.Turned out to be the highlight of the night.Would defiantly recommend it.

Popped into this cosy pub/ restaurant recently after some evening shopping. Its a very welcoming place with a great selection of beers, I had Scapa Special and my partner had a G&T ( goood selection of gins too ) ,excellent service at the bar.We headed through to the restaurant, we were immediatley shown to our table by the very efficient waitress. We both opted for sirloin steaks, they were great,cooked perfectly. and a nice glass of Rioja topped it off.WE really enjoyed our visit and will return soon I'm sure

We ordered starters which were just ok for the price paid. Our main meals were very poor and one had to be returned as they ordered fajitas but when the dish came it was more like a curry and the only two sauces accompanied the dish. The wraps were also cold. She then ordered fish and chips and the fish sat on top of a large helping of chips which made it hard to cut the fish. The presentation of all our main meals were terrible and would not recommend eating there.

Booked table for two. Restaurant wasnt particularly busy when we were there.I had the fried haddock which although nice enough was fairly mediocre.My partner had the chicken with haggis and whisky sauce which he enjoyed.Prices average for this type of restaurant.The restaurant lacked atmosphere.Waitressing staff attentive.

Poor,went here for an evening meal,I had steak&guinness pie,veg&chips-my partner had fish&chipsWell I couldnt find any meat in the pie(should have been called veg pie)and the veg was swimming in oil.I couldnt eat my tea.at the till they charged full price.I wouldnt advise here and if you do go-dont blame me if its rubbish

I have stayed in the hotel quite a few times when I visit Aberdeen on business....this time I was staying with friends so I took them to hotel for dinner ..they had never been before...got parked in small hotel car park...the staff are so friendly and very helpful regarding the fare on offer...there is a nice choice of menus...my friends were amazed at the value for money...the service with a smile..our meal was presented beautifully...I had the prawn and monkish on lemon basmati rice...fantastic...a few drinks in the bar...lovely evening....when I went to reception desk around 11 to ask if I could possibly leave my car till morning...I was greeted like an old friend by the night porter guy Peter ? Who remembered me from nearly a year ago...always a joke and a cheery smile..he got us a taxi in less than 5 mins...my car safe till morning.....a very enjoyable experience the whole night

The food in this restaurant is great, when I'm in town I usually stay at the Brentwood and use their restaurant as the service is great, the waitresses are always very pleasant, they make sure you are seated and served as quickly as possible without hurrying you and always with a smile.The menus are changed regularly and there are some good choices. I've never had a bad meal here and I've been here quiet a few times.Although the restaurant is in a hotel you don't have to be a resident to use it, if you are nearby I would definitely recommend this place, whether it be for a business meeting, a family get together or a couples evening you will not be disappointed.

Excellent food and value for money. As part of an Itison deal my wife and I had a very good meal beautifully cooked and presented in an average looking establishment linked to Hotel. Well worth a visit.

Had a Christmas Lunch with friends yesterday. We went to Carriages last year and it couldnt be faulted. Excellent food and staff. This year the food was pretty good, the manager was his usual jovial self but cant say the same about, what appeared to be, head waitress. Dont know where her Christmas spirit was. Maybe still waiting for it to be delivered!! We did get asked about a drink on arrival and had to ask for wine for the table as she didnt remember to ask. Not once did she come over to the table and ask if everything was alright or ask if we enjoyed our meal when we had finished. Three of us got cold coffee and the othesr had to ask for theirs. Ours was cold for some reason. Surely getting coffee shouldnt have been too difficult. Also beside us in the restaurant there was a table with another four ladies so no atmosphere whatsoever. Afraid we wont be back next year.

The Brentwood Hotel is situated in Crown Street a short walk from Aberdeen's Union Street. I muset admit that I visit the Carraiges on a regular basis, not only do they serve excellent food but the bar serves a impressive array of beers. The bar and restaurant are situated in the basement and is tastefully decorated (or at least I think so) and the bar and restaurant staff are always very polite, friendly and helpful.On my most recent visit the place was extremely busy (it was a Friday), I was met at the door by the head barman and was found a place at the bar, my friend and I shown to our table in the restaurant by our server given menus and informed of the soup of the day.We both ordered Roast Pork with Black Pudding, our meals were came with plenty of fresh vegetables new potatoes and chips, the pork was succulent, very tasty and more than enough for a hearty appetite so much so that we struggled to eat the veg.For dessert my companion had fruit cheese cake and I had my usual ice cream, my friend assured me that his cheese cake was delicious and of course we finished with coffee and as usual the service was excellent. One of the reasons I keep going back to Carraiges is I have yet to be disappointed, always good food, excellent service and nice surroundings.

We came here for a surprise family meal for my parent's Golden Wedding Anniversary. We hadn't been here in years but read the reviews and hoped for the best. We weren't disappointed! All were very pleased with the food and the service, even my young niece got a doggy bag for the part of the Posh Hotdog that she couldn't finish!The set menu is very reasonable with a good selection throughout the courses.We would all definitely come back and have since recommended it to others.

They serve local dishes as well as international and national dishes. Not too expensive and over all good quality. Try the haggies!

I have to admit, I come here very often! I have never once been disappointed. I thought I would write a review this time because they have just started out a new Bar Menu (which is amazing!) I had what the call "A Posh Hotdog" - cheese stuffed hotdog, wrapped in bacon with BBQ sauce served in a LARGE baguette! It is massive and not for the faint hearted but amazing non the less....The food has always been great and so has the service, I will always go back.A faithful customer!!

Came here after a recommendation from a work colleague and was very pleased. The service was fantastic & the girl that served us wasn't annoyed when we asked for separate bills (due to being in Aberdeen with work) which usually we have found as it seems to be an inconvenience! This wasn't the case here and the food was fantastic. Very generous portions and excellent choice.

The staff are so knowledgeable about their beers. They try to have 10 on tap at any one time. If you're trying to find it I think they've changed the name to Bar and Bistro or something like that - it's underneath the hotel in the basement so easy enough to find.

The restaurant is still fondly known as " Carriages " locally though officially it is no longer called that . Good little restaurant with tasty food on offer .

If you want a varietyof good realales, that are well kept and in good condition the bar at theBrentwood is the place to go. The bar service is quick and efficient.

The old building itself is bacically fine but is looking very tired inside. A Hotel room should be safe & pleasurable. My room & onother person in the adjoining room were certainly not. Service was slow & old hat for todays standards as was the food.

The Brentwood is situated in Crown Street in Aberdeen, the restaurant is in the basement adjacent to the Bar, the Bar sports an impressive selection of real beer, it's is warm and welcoming and there is no fruit machines or Juke box to ruin the experience.Tree steps down and you are into the restaurant, again the décor calm and welcoming, the menu is varied and not too expensive, excellent food which is very well presented and served by friendly and helpful staff.My colleagues had Garlic Mushrooms to start with, I went for the soup of the day, which was cream of mushroom and was excellent. As a main course my colleagues ordered the beef casserole, they stated that it was delicious, I had the venison, and again it was very tasty and well presented.The serving staff were very friendly and polite, the service was impeccable and fast, all in all it was a very agreeable experience. I look forward to my next visit.

went here today for lunch had chicken stuffed with black pudding wrapped in bacon and chips its was huge and fine and the drinks was cheap would go back again keep up the good work

This is a basement bar / restaurant of a smallish hotel in town used by a lot of guys passing through on their way to work offshore. The food is wholesome and portions are good but not exciting. Beer is the main drink served and teh TV is always on and filled with football, if thats what you want, great, but its not someplace for a quiet meal with my wife.

Good bar with very good well presented food and attentive staff .

Have been to the Brentwood many times in the past but not recently so checked out the reviews before we met up with friends...Was surprised how negative some of the comments were but having now been there I have to agree with the review made by Loobyloo in December....we were a little bit disappointed with the food to say the least. It didn't somehow cut the mustard and certainly didn't justify the cost. Our Cullen Skink soup was delicious but was served barely warm and it had to be returned. The special was "Haddock Goujons" which looked like the sort of meal you would put in front of your child any night of the week. The Chicken Curry was acceptable, just... but not worth the £13.00. Our friends had the pasta with mushrooms which also seemed over priced at £13.00.You can go to a restaurant like "The Stage Door" who are offering food at the same prices but are worlds apart.Staff were very friendly and looked after us very well. It's a small cosy restaurant and the decor is nice.However, couldn't help thinking that the Brentwood is trying to deliver but not quite getting there and it's Trip Advisor rating with regard to Aberdeen Hotels is probably justified.

Service was good & helpful but was very busy had to wait a while but meal was fine

pleasant surroundings and efficient staff make this an enjoyable evening meal option. Portions are generous and dishes creamy, so you might struggle to find healthy menu options.

Food was not up to standard. Please don't be tempted to try the lasagne - disgusting!

Friendly atmosphere and it makes you fell like a local

Always a good selection of up to 10 real ales, all kept well and taste fantastic.Very rare indeed.Food in the bar and resturant I'd rate above average but not quite up there with fine dining.

My husband and I decided we would have our tea out as we were going to a concert. We plumped for the Brentwood as we had been there before for my son's 21st birthday and been impressed by the menu. I had also checked the sample menu online. It also says it changes every week. The service was excellent. It has also recently been done up. So pity the menu wasn't. I was expecting to get something different, maybe duck or monkfish, something just a bit out of the ordinary as every place in Aberdeen seems to have the same menu. I landed up with the gammon as it was the only 'different' thing on the main course. My husband plumped for one of the specials - haddock. Since when was battered haddock a special. What I had was lovely, plentiful gammon, lovely chips and vegetables done just right. I just wish there had been something more to choose. We live on the edge of Deeside where we have bountiful choice of fresh produce. Venison, pheasant, etc. So why was there nothing like this on the menu. On the sample online, on of the starters was pheasant supreme with cranberry mash. How lovely that would have been as a main. One of the courses was mushrooms and pasta in a cream sauce at the princely price of £13. Very much a profit making dish!!! Also scampi was about same price. If it was homemade fine, but it didn't say so, presuming then it was out of a packet. Pretty expensive packet. The waitress who was very friendly also had very poor English so found it very difficult to tell us what the specials actually were Out of 10 - 6. Sorry Louise and Dave, Aberdeen.

On the occasion we visited we were told they had no scallops, no casserole and only 1 sirloin steak. Very poor for a restaurant. We would not have booked had we known in advance.

Went in a group for dinner and everyone left feeling happy and stuffed full.Apperance of the lounge and the restaurant was very good. Looks neat and tidy.Toilets were fine.Service was fine.Everyone thought the food was good. Portion sizes were very large and a few struggled and failed to finish their main course.The prices for food was slightly up on what I would consider the Aberdeen average but I guess that is offset by the fact portions sizes were very large and quality was good.The draft Tennents lager was a very good pint here may I add. I'm sure that will influence a few of the men!All in all everything was good without any aspect to complain about. Deserves a 4 out of 5.

We have been going to Carriages now for many years on and off but had not been recently so decided to go for supper one evening this month. It was just as I had remembered it. A lovely comfortable restaurant with a cosy old fashioned atmosphere. The food has always been top notch and our recent experience was no different. It tends to be a little more expensive than some other town centre eateries but the quality is evident.The menu consists of some pub classics like scampi and lasagne but there is some dishes that are a bit different from the norm like monkfish, duck and belly of pork with accompanying saucesThe bar and restaurant are separated but you can eat in either and although we chose to dine in the restaurant the bar is equally appealing.We certainly won't be so slow in returning here in future.