Caprini in Lambeth - Phone Number, Reservations, Reviews

Avoid this restaurant by Waterloo station. We were placed at the back of the restaurant next to the toilet door. The unisex toilet opens directly into the restaurant beside the diners. The waiter was rude and abrupt especially to my wife. Perhaps he thought he was being humorous. He wasn't. The pasta was overcooked and watery, the veal was as flat as cardboard and overcooked, the vegeatables were undercooked. When the waiter asked about the food we politely complained the reply was 'No one ever complained before'. I'm sure that statement is not true. I aksed him to explain why he asked if he was going to disagree with the answer. He never came back. We should have left without paying for the food it was so bad but we did the English thing, we paid and left, never to return.

We looked forward to our first visit to 4 Fratelli Caprini but were quickly disappointed. We came for lunch - it wasn’t too busy, although our salad starters and pizzas took ages to arrive. Admittedly, the food was okay and our vegan options were (hopefully) adhered to. Décor is kitschy but not in a particularly trendy way. The area is also quite grotty. Menu prices were higher than those published on Caprini’s website, although a far greater problem was with regard to the terrible service we received from the three cumbersome and slow moving members of staff on duty that day. They were not particularly helpful, interested or engaging and we were made to feel quite unwelcome from start to finish. When the bill arrived, I was happy to pay for our food and drinks but refused to pay the service charge that was automatically slapped on – to actually expect a gratuity of around £10 for bad service and attitude is an absurdity. Never again!