Cake Box Salisbury in Wiltshire

Ordered food, portions are so small and inappropriate for the price, it's a tragedy, no sauces, I stopped ordering some time ago, I ordered it now and I regret it. 😪

I had such a positive experience with Matt! He was incredibly patient and made sure I was able to apply my NHS discount without any hassle. He also helped me get my reward chillies sorted, ensuring I paid the absolute minimum amount possible. Matt’s professionalism and attention to detail really stood out, and I truly appreciated his dedication to providing excellent service. Thank you, Matt!

The food is nice but expensive for what it is, portion size could be larger on the side dishes

I'm not sure what all the fuss is about. The staff were nice, food served quickly but it's just boring

Love coming here. Always great service and food. Only complaint would be they don't sweep and have seen someone seated at a table with a whole corn on the cob from the previous people under it and a chip under a table another time

Really nice. 10 times better than Trowbridge Nando's!

Amazing chicken and the app worked as it should. Food was fast out and also tasted amazing.

Delicious food, many dishes with chicken. Be careful with the sauces, some are very sharp.

Service has gone downhill. We ordered to collect and we were told the food would be ready within 20mins however this was not the case. We got there within the allotted timeframe and we were informed that there was not enough chicken and they had to cook more so this added an additional 20mins ontop of the original 20minute wait time. Poor planning and execution for a Saturday night! When we finally received our order parts of the meal that had been cooked prior were cold and there were pieces missing from our order that we had paid for however we only noticed this when we got home and we had no way of rectifying. Poor service and will not be returning to this branch.

Staff attempted to gaslight me into thinking the coke machine wasn't broken when I could clearly tell it was... Chicken was alright but way too expensive compared to the portion sizes.

We went during the summer holidays so it was busy but the ladies were really pleasant, accommodating and friendly. Thank you ladies.

Restaurant about a quarter full but were told we would have to wait half an hour for a table. We went elsewhere and wo 't be back

Over an hour wait for food. The couple next to us waited over an hour and half before asking for a refund and walking out. No apology, we were just told "we're busy, it's coming". Parts of the food was cold.

Waiting staff were friendly but kitchen was so slow that the staff were "waiting" (almost queueing) for the ordered dishes. Took over 30 mins for our meal.

the table and menus were incredibly sticky. we've waited 1.5h for two wraps with some sides, and when asked a staff member how muchonger it will be, they said they'll ask a manager but never did it. empty tables around were very messy and it was taking forever for them to be cleaned up. in the end we went to a pizza place around the corner that server excellent pizza in 6 minutes, with friendly and helpful staff

It's a Nandos, so you know what you are going to get. The restaurant was clean and the staff helpful.

Normally good! Made me wait for 40 minutes :(

As l entered the store I was forced to wait even though there were several empty tables because there wasn't any staff waiting by the door. When we were escorted to the table I spotted a chunk of chicken on the floor which should have been obvious to the several members of staff that were supposed to be tidying up after guests. Due to the fact that a member at the table had an allergy we had to order at the till which is reasonable but they had run out of boned chicken which makes upmost of their menu which they never came to collect. When the halloumi strips arrived they were different temperatures, the plates for these dishes weren't collected even when the main course arrived which despite not being busy they managed to get wrong serving us with peas instead of garlic bread. The chicken had no flavour and was just spicy whilst the mash was lumpy and cold. The water dispenser had old water that hadn't been changed recently which changed it's flavour to the point that I had to fill the glass with ice to num my taste buds. During the entire meal there were at minimum 3 members of staff doing nothing who could have been doing something other than watching us eat. So overall I would not recommend going here and would definitely suggest avoiding it if it is busy based on what it's like when it was basically empty.

Good food and service. Young staff doing a good job.

Normally good! Made me wait for 40 minutes without the phone call offered. Then ordering online inside no 1/4 1/2 1/1 chicken was available when i asked front of house said he would find out and left me sat there waiting for his answer before we walked out. Not good enough.

really nice staff, manager was lovely and offered us a dessert for the wait time which wasn’t even long at all

I was gonna rate this 1 star because most food wasn't available. I was gonna change it to 4 star because the service was great, despite the food. But after talking to the Asian guy who seated us, he stated that due to staffing and delivery issues he had to limit the menu, which is fair enough. I use to work in fast food, so I get it. Great experience nonetheless. Thank you.

Perfect place to have something to eat with family...love chicken, love Nandos..

Great place to eat,superb service and food

Everything about this restaurant is perfect! Decoration, staff & food ⭐⭐⭐⭐⭐

Love this place never had a problem with food always very tasty good quick service

Salads were a failure, only leaves with pumpkin seeds...

Food was good but service is terrible. Me my wife and child was the first ones to sit up stairs and the last ones to eat. 45 minute wait for two burgers and plan chicken wrap. Wouldn’t normally mind but the fact we was the first people to go upstairs and ordered then people started filling up the tables up stairs we was waiting watching others get there food brought to them. We felt forgotten about in the corner and had to ask multiple times. When we finally got our it was nice but not worth the wait. Also took 25 minutes to bring up a kids drink carton (pip organic) not happy as we payed £50!

Terrible service. Ordered for a pick up and got there on time. My food was already in the warmer but for some reason the server said it wasn't ready. Finally pulled it out after about 15 mins over collection time. Haven't enjoyed it as it has gone cold. No single serviette or sauces packed. Dissappointing

The food was piping hot and great portion sizes. Service was a bit slow even though not that busy and nobody checked if meal ok

Went to Nando’s Sailsbury with my boyfriend on Valentine’s Day, turned up at around 9.50, Was greeted by Josie who informed me straight away that only take away service was available at that late time, which was perfect for me. Even though it was very close to closing time, the service i received was impeccable and the chefs I watched preparing my food , did so with the same enthusiasm and the food produced was of the same standard and quality as ever!! Shout out to the chefs, Cedric, Edward, Leo , but mainly.. josie.. you are a diamond xx

We waited over an hour for our food, and when the food did come they missed two dishes when we asked them when the food would be ready they told us they had already made everything and we had to show the receipt for proof, when our two missing dishes finally came they messed up the order. Worst service ever, do not recommend.

Probably one of the best nandos I've been to. I'm from Leeds and was just passing through. Glad I called here. Good service and quality.

Food is quite good at a reasonable price

Nice food! Good flavours and atmosphere. Had a nice time for a good price. Would recommend.

Excellent service... food as you would expect.. Most of all you will appreciate the service everyone knows there job every interaction is with a confident smile and assured competence if I was to open up a restaurants in Salisbury I would be sure to offer all the service staff a Job as they are of a high quality in personal presentation, manners but most of all competence. I appreciated the attention to detail the staff were there to work and work well they did it was clean and you could see that.

No chicken wings, not sufficient sauces available, majority of tables had piles of dirty crockery with little sign of anything being cleared, frozen yoghurt machine turned off well before end of shift so we couldn't order that, generally not good all around. The worst nandos experience I have ever had

Threw away my food that I bagged when I was putting my child in her buggy. I was in distance of the table for them to know I was still there.

Very nice meal, left feeling satisfied. Friendly enough servers, minimal style ordering/delivery to table as most is done through an app

Took an absolute age to place our order - queue moved very slow Food was tasty when it eventually arrived Service virtually non existent

The place was clean and tidy. I felt like it was a bit pricy for the quality of food that came out. Nobody came too see if everything was OK with our meal. I asked for the hottest chicken and it had no spice whatsoever which wasn't right. The chips I had was more spicy so I guess they didn't add any spice to mine. Was a disappointment really.

Came in on Friday food was good but staff ruined it, was busy at first and I respect that but by the time we’d finished eating there was about four tables in. staff were cleaning like they were trying to close even though it was 3, we waited for twenty minutes and eventually just left because they had time to mess about with each other (spraying each other with d10) and talk to customers they knew but wouldn’t come to us when we were clearly waiting. Just wanted to know what flavour the froyo was. I don’t normally leave complaints because I work in hospitality so I understand the stress but that was just rude

Brilliant service, interesting menu, quite good value for money.

Lovely food, very good customer service and we were seated fairly quickly! Chicken is always beautifully cooked and the sides are always very nice. No parking around the restaurant but there is parking within 5 minutes which is more than suitable.

Great service helpful and helpful for allergen’s

Amazing food, very helpful kind staff and a warm clean atmosphere

The taste that is great as usual and service is perfect

Hi I went today lunch with my friend and our children we had very very poor customer service in our table and I asked for a takeaway box and the waiter came and threw it onto my plate while I was eating so I asked the manager for the waiter to apologise but he said that he had a busy day, he was tired and he didn't mean it and the manager apologised as if he were doing us a favour.

Turned away from a half empty restaurant saying it’s too busy.

The best. Love the place and the staff.

A place with a peaceful atmosphere and can enjoy the street view

It’s a super clean and lovely Nando’s what more is there to say……possibly avoid a window seat on a hot day 🥵

It's a Nandos ... don't expect The Ivy.

Delicious. I had the Fully Loaded Chips, and I would 100% recommend them.

Nandos Salisbury is Clucking Good!! Great service from a cheerful, friendly bunch of staff! Nice & clean. And for a tourist hotspot like Salisbury, even when busy, the staff always seem to try their best to help accommodate everyone where they can 👍

Very slow to be greeted and slow with fiid coming out but Manager was excellent

Food was nice but service was lacking, more of a pick up and go restaurant. Staff seamed to do the bar minimum for guests seated. We collected our own, sauces cutlery, drinks

Nettes Kettenlokal in der Altstadt mit vielen portugiesisch-mexikanischen Hühnchengerichten. Cool: Onlinebestellung per App am Tisch & Bezahlung per ApplePay

Relaxed ambient, great staff, great food. The Portuguese liver roll is yummy and the chicken wings are our favourites. Recommended sides: long stem broccoli and spicy rice! Bottomless cold drink available

App would not work and they got our order wrong. No compensation offered for the inconvenience. Same price as the one in Covent Garden in London, which seems insane to me. Food is good though.

Nando's Salisbury has always been a nice resto for us to go whenever we wanted to eat nice grilled chicken. The staff are nice and friendly and the food is always freshly made. The atmosphere is good and the place is clean. The price of food is not cheap but it's not expensive either. Glad i we always have NHS discount.

Good service Food came quite quickly and staff were nice

They can't seem to get an order right. If im eating in, then everything is fine. The moment it's takeaway it all goes wrong. From Incomplete order to burn and spicy garlic bread... or a salad missing ingredients. Very disappointed with this particular nandos

Easy to use app and quick service.

Lovely crew and excellent service

Best restaurant in Salisbury. The food is perfectly cooked and delicious. I order from them weekly.

Alright for a nandos. There are better.

First time in a Nando's, chicken is really good, will definitely be back.....

It is a Nando's - you get what you expect.

This is the first time I have been eating a free egg cake . The cake slice is red velvet . You can not tell ,it doesn't have egg in it . Feels refreshing and not heavy, not too rich, neither . The staff were super friendly and very informative. I will definitely come back as I wanted to try the cakes for a while now .

Okay food, portions are small for the price.

THEY WOULDNT LET ME EAT RAW CHICKEN THIS IS A DEMOCRACY NOT NORTH KOREA!!!!!!!!

The food is always great at Nando's, no problems there; I just feel that the portion size had decreased quite a bit.

The restaurant is looking a bit old.... it needs a revamp

Food was not great. Cook can't even get chips right. Way over done. Took over 10 minutes to replace by which time we had finished the meal. Chicken burger was in a stale bab. This is the problem with paying up front. Service is don't care attitude.

Always good here. Standard Nandos so you know what you're getting. The staff at Salisbury are always spot on; polite, helpful and prompt.

Good food, fast service. Only criticism: it was cold inside on a rainy day.

Helpful staff as not a frequent user so explaining the menu options was good especially for the kids! Our selection was tasty and filling! Will pop back again now tried this venue. 👍

Aquí comes pollo con muchas salsas y terminaciones. El servicio normalito, tienes que levantarte a pedir. En el local pasamos mucho frío. No creo que entre en ningún Nando más.

Best service excellence ever ,treated like a King,in 5 mins my order was well prepared, Well done Team:warm welcome from the staff and I felt at home again 🙂🙂🙂🙂

Rude customer service advisor or supervisor of oriental ethnicity

Bad service, bad food, dirty silverware, Asian guy taking orders gave us a glass with lip stick mark on the glass and did not apologize for it. Chicken was not crispy, chips were mushy, mix salad taste like grass. Wrapper was smelly and the chicken dry.

Chicken was very good and service was excellent. Great value for money

1st ever visit to any Nando outlet, very impressed by the speed + quality of what was on offer. Hungrily devoured a succulent 1/2 chicken that was truly excellent

Love nandos, salisbury nandos is just as good as any, enjoy

Such a chilled location. The staff are really nice and I've never had to wait for food.

Used to love this place but now not so much. Apparently Nandos won’t take any dietary restrictions over the phone (or in store), they started saying this after about 50 orders and now won’t. I have been to 2 other Nandos since who haven’t had an issue. Won’t go to the Salisbury Nandos again as they seem to manage to cook the chicken so it looks anaemic, a simple request to add a few extra seconds on the grill is impossible for them. Poor customer service, in store from the manager and also from the help team.

Pollo muy rico y con muchos acompañamientos disponibles.

Good food, good service and will come back again.

To much food on the affordable price

It's chicken. What's not to like about chicken. The have vegetarian options. Not sure about vegan. Sauces are great.

Delicious juicy chicken, tasty sides, super service (Heidi was particularly welcoming and helpful), and there was a good energy to the place. The restaurant itself is spacious and accessible with clean facilities, and plenty of space to move around a buggy or wheelchair, located conveniently within the heart of Salisbury. You can always rely on Nandos to deliver yummy food for affordable prices. 10/10 - would recommend to all, and will definitely be back again.

Nice day out finished by a lovely meal

Good food, just very cold in there!

Great food. Really liked the taste and freshness. Place is at main Street so location is also very nice.

Barely any service as you have to do it all yourself, but the service we did have was good

Very slow service ! Ordered two meals at the same time. One took 20 minutes and the other took 45 minutes ! Shocking service

Super place with stunning interior. The dishes were well presented and hot, tasted great too. The staff was very friendly.

Nice place. They were quick with the order even during lunch hours.

It's pretty much your usual nandos experience in terms of food and atmosphere. The servers were all extra lovely and helpful though.