Caffi'r Sgwâr in Gwynedd

I am writing to express my disappointment with the appalling experience I had while collecting my shopping from your store. The level of incompetence and lack of basic customer service I encountered was completely unacceptable. My collection slot was scheduled for 5:00 PM, yet I was left waiting an additional 45 minutes due to sheer mismanagement. I attempted to contact the helpline, but no one answered. I then knocked on the Click & Collect door, yet still received no response. Left with no other option, I went inside the store to inquire about my order. I spoke to Dan, who made it clear that he would not be able to give me my shopping because he was handling an 80-item order, even though my order was already packed and ready. To make matters worse, he was wearing headphones, had his phone in his hands, and showed no urgency or professionalism in resolving the issue. His attitude and lack of care for customers were extremely frustrating. Additionally, when I finally received my order, the items were completely disorganized, with raw food mixed with refrigerated items, which is both unsanitary and unacceptable. This experience was a complete failure on Asda’s part.

The staff made me feel welcome and very accommodated

I ordered spicy food but received it with too much sauce instead. It wasn't spicy at all, and I was very disappointed with both the service and the food. If you're considering ordering anything from here, make sure to specify that you want it dry or without sauce. Otherwise, they tend to mix everything with sauce, making it inedible. I couldn't even take one bite😇.

Duck and chestnuts were really tender, as were the ribs. Owner was very sweet and attentive

Very welcoming cafe. The warm Bara Brith in particular was really good, with Good coffees and gas as well. Staff excellent. Gift shop also really Good.