Caffi Florence in Denbighshire

There were two couples in-front of us waiting to be served and we waited about 20 minutes to be served. We ordered 3 x hot chocolates, 1 x scone & 1 tiffin cake. There was no knife with the scone & jam and they forgot the tiffin cake which I had to ask for. Seemed to be 5 x members of staff but I don’t know what they were all doing . The service wasn’t good and other people were having same issues

I remember coming to this cafe many times some years ago, and being delighted with the atmosphere, quality of food and general value. The impression this time was very different. The gentleman serving was pleasant and polite and the food was quite good, but the overall impression was very dingy. Although it wasn't very busy, there were dirty trays on most of the tables, the paintwork is drab and dingy and it's generally quite grubby. The menu is limited and annoyingly, there seems to be no wi-fi- quite a problem with the location of the venue in a valley with minimal phone signal. It seemed very understaffed. Most annoyingly, customers were inside with their dogs (not service dogs) and one was barking and jumping uncontrollably. No action was taken to ask the clients to keep their dog under control - there are lots of outside tables and I have no objection to well behaved dogs. It felt like we were eating in a kennel.

Went in after a walk around Loggerheads, wasn’t very busy (only 2 group in front of us). Took 25 minutes to get served, no communication from staff about how our food will come to us. Took 35 minutes for one ciabatta to come out. Definitely more of a place for just cake and coffee as you don’t want to be waiting around over half an hour for a simple sandwich.

So nice to find somewhere with vegan gluten free options. Very tasty and reasonably priced.

What has happened to the once lovely Caffi Florence? This used to be a clean, good quality cafe with home cooked food, well kept and welcoming. Today, it was grubby, untidy and chaotic. There is an old blackboard type menu above the counter, but it only has two items on it. There were no other menus apparent until we spotted one in a pool of coffee on a table top. Other customers struggled to find the few menus knocking about the place, some of which were on the floor stuck under chairs and table legs. When our food arrived it was fine but I just couldn’t get over the decline in standards.

We like to visit the cafe 3-4 ,times a week for a coffee and sometimes food after walking our dog. Not normally one to complain but i do get very very frustrated when they change closing times to suit themselves! This is not in the public interest as (being quite) is their excuse to close early. Not the first time i have encountered this problem either. Stick to your advertised opening hours please.

One to avaoid I am afraid. In fairness, the service we had was very pleasant, but we only had a couple of drinks. Another chap came in, expecting food I would imagine, but the menu was reduced and they obviously didn't have on whatever he asked for. I did hear him say that it would have been nice if there was a notice up, to save people queuing up. I was quite shocked with the response from the young lady behingd the counter, she seemed to mock him because she said there was a great big sign on the door. To be honest, I didn't see it when I entered either, maybe someone was stood in front of it. He turned to leave, but then turned back because another comment was made by the assistant. (I don't know if that was bad, I didn't actually hear that) The chap didn't seem to be rude and walked off again. The thing that really made me feel uncomfortable was the way that she then started to shout that her business partner was off with a throat infection or something. Even if that chap had been rude (I really don't think he had) there was no need to be shouting that all over the place, he was leaving!

Slow Slow Slow. Seriously about a 20 minute wait for an ice cream with two people in front are insane. Cake look awful. When I finally got served Amber on the ice cream bar was so rude.

I like going to Loggerheads with my family and when we want to have a quick rest we try to get some coffee BUT my Goodness it took 10-15 munites to get one takeaway coffee despite Four staff working and we had only 3-4 people ahead of us.The most annoying part was that I had to wait for all customers ahead of me to be served with food and drink.Why not just fill it up one cup of coffee and let me go????Also What a wrong with your PRICES 😩.Extremely expensive,especially wraps and sandwiches 😒

One particular staff member thought my experience was funny. Limited menu once you got to the till, so had to find something else to pick. Not a good experience at all

Well we’re to start! Firstly there was only a limited menu that wasn’t displayed until you had looked at the main menu. So you then had to think fast on your feet what you wanted as the queue was building up. The customer in front of me just smiled and said good luck. Hot chocolate ordered with no cream? Ordered 3meals and 3 drinks only received 2drinks. Then the drinks were left on the counter for over ten minutes as I was told they would be brought over! Secondly drinks were not hot and the young girl on the till found my whole experience funny. She turned to the kitchen laughing and when I pointed this out the manager just shrugged his shoulders. Service was absolutely terrible never go there again

Ice cream was nice, but rather expensive and took a while in the queue

Good place, had bacon and sausage sandwiches with big doorstop slices of bread. Very nice

Used to enjoy coming here till yesterday. Arrived early as they opened the doors, i only wanted a coffee to be greeted with excuses that the water would take over half hour to boil. Workers felt very unenthusiastic and the pinnys they wore looked filthy. We chose to leave and use the pop up cafe across the road at the pub called ‘we three loggerheads’ which was also £2 per item cheaper!

Be prepared to wait. Was a busy Bank Holiday...but aren't they all?. There seemed to be plenty of staff, but every order taken in the queue ahead of us was taking an age. It can't take 10 minutes to put three cups of tea on a tray with a couple of cakes. Dog loved his doggy ice cream.

Took 10 mins to serve each person; only ordered a couple hot drinks. The hot chocolate was terrible. Boiling hot, and burnt my tongue; I was in pain the rest of the day. It was also very weak and watery. A very disappointing start to the day. The cafe is apparently award winning: very funny joke.

Sadly the coffee order was wrong.. waited for soup to arrive and it tasted like the whole salt container had fallen in it..left as it was appalling. Not left a negative review regarding eatery before so I am as disappointed as having to and you will be at what you dished up. Devils soup was disgusting and just a bowl of dishwater with salt as it other ingredient.

After a lovely walk to Devils Gorge, we stopped for a pot of tea and found to our surprise a great menu offering a range of snacks and meals. I chose the cheese on toast, which was delicious and a very generous portion size with a lovely side salad and extremely tasty chutney. The perfect end to a lovely walk. Thank you x

Waited for more than 20 minutes in queue to be able to order. At the end I got only cakes to avoid to wait other 30 minutes for food.

Had a really great breakfast and would recommend

Went for afternoon tea but at 2:45 they had stopped serving for the day.

Lady behind the counter (who seemed to be in charge) was really rude. Go to the pub across the road instead

Really nice place to visit after a walk and good value.

Grabbed an oat milk cappuccino for my partner to drink during our walk - he stated it was the “worst coffee” he has ever had and having taken a sip myself I had to agree. Barista also seemed put out by my asking for a lid. Didn’t fancy scolding myself whilst walking. Also drink prices weren’t noticeably visible, think I may have been overcharged.

Had lunch there always nice, but today asked for scrambled egg on toast not too runny but it came almost liquid. Fortunately someone else on our table swapped their dinner for mine.

A lovely friendly cafe, the staff are wonderful and work so hard to ensure you have the best time. The cakes are delicious we would visit just for them!

yummy sunday breakfast thank you

Visited today, 29th October 2023, and well what can I say. The service is exceptionally slow with one person serving and four people in the back. I would like to say preparing hot food orders, but as it took 30 minutes to take my order and the people in front me only ordering hot drinks and cakes I have no idea what they were doing. The comical bit was when the lady came to serve hot food to a table near us she stated I think this is the vegetarian option and handed the food to the customer. No apology for the delay. People walked away so they must miss so much trade. Such a shame

Very tasty homemade bread. Enjoyed by vegetarians and meat eaters alike. Great coffee and cakes!

Excellent coffee and walnut cake.

This place is set in a parcel of nature's beauty, the facilities are clean, the staff are friendly & the food is freshly prepared, we sat outside to eat & was pestered by the wasps but it's all part of nature !

Me and my grandma decided to visit loggerheads as she hadn’t been in a while and we we hoping to enjoy a drink and sandwich outside in the sun. When we arrived the queue was out the door and it seemed the cafe was severely understaffed. We waited in the queue for around 20 minutes before being served. The cakes and sugar cubes were being surrounded by wasps from outside. We ordered a tea, iced coffee and 2 sandwiches (avoided the wasp cakes) which came to a huge £21.10. The tea was way too strong (pouring out black) and only a tiny amount of milk was given. We were told the coffee would be brought to us along with the sandwiches. We sat outside in the sun and when our sandwiches arrived we were rudely told we couldn’t sit on the table we were sitting on as it was too far on the grass area (about 30m) and all other seats outside were either taken or overrun by wasps. We then decided to sit inside. There was no coffee brought to the table so we then had to ask for them to make it again. It was served in a plastic ice cream sundae dish with about 70% of it being ice. My grandma asked a kind worker (seemed to be from Liverpool) if she could have a new tea and she was absolutely lovely and happily fetched a new one. She was probably the only pleasant worker we spoke to. The sandwiches were on really thick bread with a dark and thick stem salad. There was no cutlery provided which we had to ask for again. We felt rude having to push in the queue just to keep asking for things we hadn’t been given. We were both in agreement that we wouldn’t be rushing back there again. The cafe has so much potential but just seems to be doing everything wrong.

Really shocked at the terrible experience I had today at at Caffi Florence. It is the worst customer service experience I’ve ever had. No one expects to enter a cafe with a child and be shouted at! That is unfortunately what happened today and my friend’s daughter was really upset. I went to try and buy ice creams at the window of the cafe and was asked to go inside so that I could be served there. I went inside and the manager proceeded to shout at us, saying the cafe was closed. Meanwhile other people were being served right in front of us! She wouldn’t accept my explanation as to why we had come inside and was incredibly rude. I then left only to see several other people being served ice creams at the window! Absolutely no need to speak to customers in this way.

Friendly staff. Busy atmosphere Nice and spacious cafe Very very slow service, has to que for over 20 minutes and then had to wait an extra 25 minutes for simple breakfast order to come out. Scrambled eggs where very runny

Mediterranean salad. Best I have ever had. It was down as a light bite, but this was a meal. A whole roasted pointed sweet red pepper, was the first of many unexpected treats! I lost count of the individual foods on my plate.But it would’ve been over 20. Polyphenol extravaganza!!!

I walk through loggerheads 2/3 times a week, I rarely visit the cafe due to the shocking coffee they serve, yesterday I gave it another chance, paying £10.05 for 2 coffees and a flapjack, the coffee was none existent in our drinks, it was a cup of warm milky water…..terrible - obviously trying to save on coffee, it’s a rip off !! I also reluctantly purchased a flapjack for my granddaughter, £3.65, it was like a fat ball, disgusting taste, after leaving the cafe, we popped into the gift shop, they sold flapjack too, £1.50 if only we had gone in there first. Hopefully someone from the cafe will read this; and try the flapjack and coffee and make some improvements, I’d love to make this a regular coffee stop…

Probably one of the best breakfasts and freshly cooked homemade scones ever eaten! Staff super friendly. Highly recommend this place especially after a good walk or ride.

I have visited a number of times and the staff are always friendly, the service is always brilliant, even when there's a coach party of 30+ people also in at the same time! They greet regulars as friends, and the food is excellent (+ they don't skimp on the portion sizes). They have a number of highchairs available and a basket of things to help keep children occupied, as well as a children's menu, and dogs are made very welcome. The menu is quite varied and the cake and ice cream selections are very good. They were also serving afternoon tea while I was there, which looked very good, although I didn't partake.

After finishing a walk around loggerheads we had promised my little girl an ice cream as a treat! We got to the cafe and stood in the queue for ice cream only to be told by the guy serving that they were closed! He was serving people in front of us ice cream! There was no one behind us at all and we said we were disappointed but we’re just ignored! We were left with a very confused and upset little girl as people were still being served ice cream with lots of people sat on the tables eating ice cream! He wasn’t interested and continued to serve several ice creams to the people in front of us. The time was 16:02! Very disappointing and bad attitude from the guy serving! Safe to say we’ll go elsewhere in the future!

I am not sure what to make of this cafe, it took a long time to be served in a queue of 5 people, 20 minutes or so, a long time waiting. Prices seemed quite high for food , we just had drinks. I was told drinks had to be in paper cups as we were sat on the grass, so I said we'd move to the concrete, unfortunately as I got outside there were no tables available as people were sat waiting for the partners to be served, a little while later the guy that served us came out and cleared a table and just shook his head at us, I did find this quite rude. When we'd finished we put the tray with cups on a table on the concrete area. I understand the rules but what were we meant to do, ask them to then pour out drinks in to take away cups as there were no tables available?

We called on a Saturday afternoon with our grandson The waitress was surly and looked like she didn’t want to be there After ordering two coffees, a bottle of water, two pieces of cake and a small kids ice cream we were charged nearly £17 Daylight robbery I’d say The ladies toilet was out of order but no sign on it just a chair in front of door Not a great experience Won’t be calling again

Ate at Caffi Florence a the Loggerheads Country Park, had lunch one day, a lovely vegan bbq sausage sandwich, and a nice vegetarian breakfast one morning which was very tasty.

Part of my family live near Chester, we live in Suffolk. It was my grandsons 18th birthday and we were joining them in Wales to celebrate. My grandson had other things going on later in the day so we decided that we would meet for breakfast. I called Caffi Florence to book a table for 7 of us at 0900 on the day. I was told that they didn't take bookings and they didn't open until 1000 however after I explained about it being my grandsons 18th the lady on the end of the phone arranged for staff to come in earlier so that we could have breakfast at 0900. There was plenty of space and the young man who served us was very helpful, he put two tables together. We had an excellent breakfast. It was well cooked ,tasty and very filling , it set us up for the walk we had around the park afterwards. The service was very good and the staff very attentive. Thank you to everyone involved at Caffi Florence for making the start of my grandsons day very special. Customer Service at it's best.

Went for mid week breakfast and was served by a lovely young man (wore glasses, didn't catch his name). Water glass was dirty with bits in it. The female member of staff didn't offer an apology but simply threw the water out and refilled the same glass. When I asked her for a fresh glass she rolled her eyes and handed the glass her male colleague as if my request was too much for her. This girl shouldn't be anywhere near customers, she obviously thinks service is beneath her.

I am writing this as part of a group who cycle out this way fairly regularly and stop at a wide range of hospitality outlets. Really disappointed in Caffi Florence! We paid twice the amount for a simple sausage butty that other cafés charge plus an extra 28p for a small pot of your choice of sauce. Coffee prices are steep but what really annoys is that even though dog bowls full of water are provided for canine visitors, and we had already spent excessive money on food and drink the staff would not refill water bottles even though the thermometer was hitting 26 degrees. We could buy bottled water if we wanted. But surely tap water is not too much of a request having already bought food and drink! Several other complaints but we will not be returning and hope that word spreads!!

A lovely little cafe servicing the country park. Plenty of places inside and outside to sit, but it can get very busy. My wife and I visited today and we both had a slice of cake, I had a smallish late and my wife had a can of coke and the bill was close to £14. Not expensive but not necessarily value for money considering the sizes of.rhe slice of cake (my wife had a slice of sponge that looked amazing whole, but as it was not sliced straight, essentially half of the cake was left behind. The coffee was great (albeit a bit small) and the service was genuine and happy. Whilst the cafe has been updated internally inside and looks great, the toilets were minging (I'm splitting hairs here), and the woman's toilets were pit of order. This might be an odd thing to add but as it is in a country park with no other real amenities available, some may find this off putting.

Took my wife and two friends for a full traditional breakfast. Service was swift and polite, food was very nice. Unfortunately, we were charged 30p extra for a portion of brown sauce, coming to £1.20 for all four (not available on the table like most places). I found this a little bit 'money grabbing' when I'd just paid £41 for four breakfasts. Coffee is always lovely, and the atmosphere is always friendly and welcoming. I'll always call in for coffee, but will never eat there again.

The most appalling staff ever, so rude. I pointed and quoted their menu 4 times and still there was confusion over what I wanted. Twice they got it wrong and blamed me. Also they have everyone queueing together, from large orders for foods to a single drink, so you have to queue for 20 minutes + for a can. Lots of people pushing in, staff looking and aware and serve them first. Appalling. Unprofessional and rude.

Fantastic. Dog friendly. And, more than anything good food at reasonable prices. Great place for chilling after your walk, or warming up with a hot soup.

Bread is all gluten free, so it falls apart and it's all expensive. Coffee and sausage butty for one £9.70. brown gluten free bread is not very nice at all. Both brown and white fall apart. Very difficult to eat and end up with food all over your fingers. Fish finger butty is 90% batter, very little fish. Looks fancy, but plain bread and normal fish fingers would be nicer. Tartare sauce is lovely though. Do enjoy visiting this place because of the local walks, but less fancy and pricey would be better. Would like to hope prices are going towards paying staff decent wage as they work very hard, presume it isn't as they're always short staffed.

Lovely food but absolutely disgusting lady by the canteen ( Nikki) the manager Very rude and without any manners. She should go to Benidorm for break.

Excellent service. Good food. Good value for money.

Emily at wacky warehouse was a great help. Always love to visit wacky warehouse as we have little ones..

Given a dirty cup , which was unclean inside and out, hardened debris. I asked for another cup which was equally dirty.

Afternoon tea today at Caffi Florence for 15 ladies from Mynydd Isa Butterflies Women's Institute. Food was delicious sandwiches, wraps, cakes, scones, trifles were all a little bit different from the expected afternoon tea, such a treat!! Would recomend you take your own box to...

Over priced !!!! Went today after a walk, sunny day so wanted to sit outside. Had to wait for my drink, went outside the only table ( the ones you can sit on for cafe food) was taken. Welsh rarebit £ 9.55 taking the mick.

We regularly stop at Cafe Flo for something to eat. The staff are extremely pleasant and welcoming, the food is excellent and the park itself offers great walks. Cannot rate the place highly enough.

Sign outside saying they were short staffed but noticed at least 6 members of staff milling around, they have 2 people serving and one Slow Joe making coffee, it seems to be that a management shakeup would do the trick, perhaps stop dancing around the...

Fantastic coffee choice! The tea was also very good. Food and cakes looked tasty too. Can tell care is taken with the produce but keeping very fair prices . Nice place to warm up after a walk or sit outside in the sun trap field

Looks like a basic cafe but far from it! Top quality homemade food with plenty of veggie and vegan options. Great coffee. Books for kids to enjoy too. Perfect spot for after a walk.

Excellent food and service. We really enjoyed it.

Cafe seems to have lost its way a bit. On my last visit the tables not occupied had not been cleared.....not good to sit waiting for your order looking at the remnants of previous customers meals.

Used to be a great place but has gone downhill. Prices have risen significantly and are some of the most expensive in the area for breakfast items. Service last 2 visits was slow and sulky. Scones were stale.

Great cake and other good food choices

Always served with a friendly face, great coffee, different milk options to suit allergy needs.

Fantastic food freshly prepared and full of flavour.

Nice little cafe but my cake was very dry

Hamburgers dry and unappetising

Amazing place to eat and chill after your visit to the park The staff are very friendly and helpful I would highly recommend this place.

Brilliant locally produced food, lovely staff and very welcoming after a long walk in the valley. The prices have gone up recently but understanding due to the cost of ingredients. The portions are large so very well justified on the price.

Notices saying they were short staffed but no one seemed to be stepping up and moving quickly. 2 customers in front of me but took 20 minutes to get to the counter. Mince pie on offer at £2.85, outrageous. Ordered Cheese toastie , when it...

Enjoyed my visit to Caffi Florence , the food was exceptional. I certainly will be going again, it is dog friendly and inviting after a long walk . Hot drinks and hot and cold foods , a good selection of cakes which looked delicious. A...

What a lovely surprise to find a cafe in a park which does all homemade foods and freshly baked bread, absolutely delicious meals in a cosy warm environment, lots of choice and we all enjoyed our meals especially the homemade cakes

Looking at some of these reviews I think we have been going somewhere else!Lovely home cooked food. Mostly young staff but all nice people doing a hard job. Female manager always been lovely when we have seen her.Lovely environment at the entrance of loggerheads country...

Its OK. I thought it was pricey. Slow service

We went for lunch with our 3 granddaughters who had enjoyed a lovely walk in Loggerheads park. Two of the girls had various hot filled sandwiches along with hubby plus the youngest had a Margarita pizza. I was not to be disappointed when i had...

Disappointing! We have been visiting for several years after a walk, always in October. Usually it's really busy with a lively atmosphere - great Halloween decorations too! We have always been satisfied with the food and drink. But this year - inside was empty, minus the decorations! The drinks were expensive. Not good value for money. Will check reviews next year before we visit...

A great little café at Loggerheads Country Park. The usual café fare is always supplemented by some fast and surprising specials. Ice creams in the summer months too. The place can be very busy at weekends and school holidays, but plenty of outdoor seating on...

Great full English breakfast. Hot chocolate was lovely. Good service

I hadn't been here for a couple of years. I thought inside needs a bit of a spruce up. Sat outside and food came out promptly. Did notice that the toasted sandwich was not quite as hot as I had hoped, but had plenty of filling.

Had vegan sausage sandwich and was by far the best I have ever eaten (and In have been veggie for over 30 years). Had to wait a short while as they were short of staff but this had clearly been displayed and it really wasn't...

Had a lovely cake and a hot chocolate after a wonderful walk around Loggerheads.

Just come back from a nice walk in the park. Went for a coffee on the way back, but never again. I agree with all the previous reviews. How long does it take to make two cups of coffees? Took ages inside and a wait...

Good sandwiches and great location, service was fine ordering, food took 30mins which is a long time for toasted sandwiches and then the female manager bluntly said they don’t have a certain type of cheese and what do you want instead - queue a longer...

Lovely lunch before our walk in the country park

Had such a nice experience here today. Very sweet staff, and great food. The outdoor area is great.

Nice little Cafe in Loggerheads Country Park! Beautiful walks through the park, sells Doggy Icecream as well as Human! Across the main road is a pub selling larger meals if required! Called "We Three Loggerheads" (The pub will explain)

A relatively nice place with some nice food in a great location. The downside is that it is overpriced and the service can be a little slow.

Great service, coffee and ice cream

Really nice cafe, freshly baked bread & cakes. You pay a little extra but it's well worth it.

Lovely cafe set in Loggerheads country park. Great food and drink options and very dog friendly.

Nice little cafe after a good walk around loggerhead

Had a coffee and a piece if bara briev, absolutely gorgeous, all cakes freashly made on the premises A*. Will definitely visit again 😀

Just visited around 3.30pm and we were the last people to be served in the Caffi when then staff member put the closed sign out. We had to wait over 20minutes for 4 ice creams. There was a young lad taking orders and doing drinks...

I visited Caffi Florence on Saturday 30th April at 3.00pm. Very disappointed that they were not serving tea or coffee at all. What sort of café does not serve tea or coffee at 3pm on a Saturday afternoon? Decided to get a small snack and a cold drink and took a seat at one of the outdoor tables. The table was filthy, it was covered in some sticky substances which was transferring to shirt sleeves. Lovely location, fully equipped kitchen but no hot beverages and dirty tables mean I won't call here again.

Had a lovely breakfast, really good produce. Service a bit slow. Lovely location too.

Staff couldn’t care less, are miserable & rude, I’ve just witnessed them rolling their eyes & tutting at a disabled lady because she didn’t collect her food from the hatch. With the prices they charge, you’d expect silver service! There’s a spar just down the...

Lovely cafe, clean, dog friendly.. Bit expensive for us but food was nice.

A really picturesque setting with lovely food. Sadly let down by the slow service, 10 mins to order. It was actually quicker getting the food than it was to order it.

Visited at lunchtime on 10/5/22. There were three people ahead of me in the queue to order and it took over 20 minutes for me to get to the front. Just as I was about to order they took the menu down and said the...