caffe ritazza in Leeds

I had an absolute brilliant service! I was served by Zarin and Joana and I had the best experience every! They were really friendly and made sure I was comfortable for my flight as I lt was the first tike flying on my own. I dont usually write reviews but I feel like this was needed. Thank you so much guy you were amazing keep it up! I hope I'll see you again.

Flavio and zarin were so helpful they helped me to make a choice and made a lovely latte they are a credit for the company.

Friendly staff and a super tasty coffee.Meal deal for 3.99 not bad.I enjoyed my meal.will definitely come back.

Unit just reopen with all bakery being home made fresh every day just try our range and enjoy our friendly service

Nice coffee, amazing pastrys and friendly staff service! I will be back as soon as I can i really appreciate the coffee.

extremely rude specially the short lady wearing glasses, I think shes from one of the eastern European countries. zero knowledge of customer services.

After a fab holiday got our bags needed a brew so was happy to see the cafe ritazza open,got sorted went to buy said brew and the shutters had gone down disappointed but hey it was 2.30am,sat waiting for our lift home a worker comes in setting up do my other half pops his head round the door just to ask what time they start to serve and was promptly told to f off good to see the staff enjoying their work!? NOT!!

Friendly staff and a super tasty coffee to welcome me back to Blighty. Decaf also available. What a welcome home whilst waiting for our lift! Enjoy!

I arrived at LBA with a large family group including an 11 month old baby at approx 1.25am on 15th May and was surprised the café was still open. As we had a long drive to Scarborough we attempted to buy some water, coffee and red bull to keep the two drivers in the party awake. The surly male CR worker (with an Eastern European accent), despite having served the previous customer coffee refused to serve the same to us, stating the he should have closed 2 minutes ago and wasn't getting paid overtime. I told him that I thought this was appalling customer service and that he should rethink, however, after reiterating his response he then refused to serve us the water and red bull saying that he didn't serve rude customers (I wasn't). I asked him for his name on numerous occasions in order to report him to his superiors, however, he wasn't prepared to give it. To rub salt into our wounds he then proceeded to serve coffee to a number of other customers which was simply bizarre. I am not generally one to complain but understand the value of good customer service and if anyone from CR is reading this you have a colleague in Leeds airport that shouldn't be in a customer facing role and who is damaging your brand.

I ask a girl for a hot chocolate. No smile, goood morning or any introduction. Prices were expensive, but it is a captive customer cafe. I took one mouth full of a hint of chocolate WATER. I asked “lis this made by a machine”. I was told in an survey fashion “you have just watched him make it, how could it be”. No offer to replace or refund. Obviously this company does not provide customer service training

Does the manager worry about how customers are treated? Not a single smile and even got a glance. He even gave an attitude when I asked if I could have a napkin

Expensive and very much overpriced sandwiches and food. It’s neither fresh nor made to travel! Wait till you go through the airport or go hungry!

Staff behind counter clearly hate their jobs. They did not want to smile or be friendly to me. Asked for a flat white but the coffee was burned and came out burning hot (a flat white should be warm) Food is rubbish and overpriced.

Visited today with my son, the lady behind the counter was extremely rude she obviously didn’t want to be working there and certainly didn’t want to talk to any customers! Tables were dirty and uncleared! The coffee was nice but I’d wanted a small and she charged me and gave me a medium.

I had to give it a 1 as it should have been 0, disgusting coffee a slider for an expensive bacon sandwich tables dirty not much change out of £20 i have never fealt so ripped off, all the staff were stressed and over worked, we didnt have time to complain as it took so long to get served we would have missed our flight, shame on you....

Lady on the till was really rude. Definitely will not come back here. All tho thanks to the lady serving coffee for asking nicely if I want choc o my latte.

I visited here for a cup of tea before checking in for a recent flight from Leeds Bradford to Heathrow, Big cup of tea, and reasonable price too.

We arrived here at 9.45pm after a delayed flight and, being thirsty, just wanted a small bottle of water for our drive home. We were charged £1.90. Scandalous!

17 July 2015 10.15 pm Italian style, Italian coffee, Italian name and the bartender did not know what it means ... ristretto !!! The coffe was very bad !!!

El café no estaba anunciado para el estándar y cuando se elevaba mis preocupaciones, el personal claramente no sabía mucho sobre café y estaban dispuestos a aceptar que la bebida en mi taza simplemente no era un Flat White.

Era 4 de la mañana y 2 horas para ir antes hija y cogí para la primera etapa de nuestro viaje a Estocolmo.

El sábado por la tarde, esperando el vuelo de Jersey - decidió americano de avellanas. La bebida era precioso y la crema generoso. Uno de los miembros del personal era tratar con bancos y la otra era, como dijo, realmente cansado como ella efectuadas con el orden anterior y empezó a la mía. La cosa era su atención a la mía estaba en el costo de la orden anterior y el anterior colega terminamos esperando más tiempo: "vio lo que estaba pasando y su expresión dio lejos lo que pensaba. El miembro del personal de banca tomó mi dinero. Tanto mi encargo bruscos y parecía un poco de una molestia. Es una lástima.

Have just passed through LBA Airport once again, and as I have said previously, as this is the only landside place for food or drinks, the choice is "Hobson's". Was thirsty so ordered two pints of lager, which went flat by the time I had got back to my table and they had the cheek to charge nearly £8 for the two drinks, I was tempted to have a muffin bun, but at £2.25 each, when I buy 4 for £1 at my local bakery, I soon changed my mind I have given 3 stars only because the place is relatively clean and well laid out and the staff are OK, but if you don't like being ripped off, then take some of your own snacks and a bottle of coke or something.

I was stuck landside at LBA for an hour or so and decided to try to get breakfast at Ritazza, The service was good and efficient but the product was not. I bit into a scrambled egg and bacon muffin and wondered at the pappiness...

This is now the only land side establishment where you can get either food or drink at Leeds/Bradford airport, which I think shows a lack of care or concern for the general public by the new owners of the airport. The phrase "Captive audience" comes to mind when you find out how much they charge for their wares, when are these establishments going to stop treating us like fools, is there any wonder so many people take their own drinks and sandwiches with them.