Caffe Nero - Notting Hill in Kensington and Chelsea

Staff very rude, they said that was closed upstairs just because they were cleaning 2 hours early the closing time...

Friendly staff, comfy seats and warm upstairs.

The place is nice, clean and cool for its prices

Desserts were nice, had pistachio cake and tiramisu. The coffee was okay, needed sugar. The place was dirty though, the toilet looked like you could receive an std, didn't have toilet paper, smells purely of piss and had piss all over the floor.

5 star customer service from the barista called CHRIS tasty coffee .and very helpful with everything we asked

The worst cofe nero I've been too. Just ugly and dated

Very nice cafe with good coffee and good pastries. Recommended!

We visited on a Sunday morning and the member of staff on duty was very pleasant. We sat upstairs although the ascent up the stairs was a bit hazardous when carrying hot drinks. Nevertheless, the coffee was fine and the sausage roll good.

After having to wait for 15min for my soya pistachio latte because the poor newbie barista was left alone while the manager Fabrizio was upstairs; it was served iced while I asked it hot so I waited 5 more minutes for it. Then, it didn't taste like pistachio at all. So I asked politely for more and they put a little bit more saying that it's extra (still didn't taste much like pistachio). And it was now cow milk instead of soya milk!! When I explained the situation to the manager Fabrizio, asking if they could have a nice gesture, he looked at me with a fake smile, very condescending saying firmly NO and that they already offered me an extra pistachio syrup. I said that I will complain further up then, to that he responded that he doesn't care because he's leaving the company soon. Ok then..

You should either stop using paper Straws or don't use straws at all.

The usual stuff, very friendly staff.

The attendants were not in a very good mood this morning! The place is not very clean and there are few snack options.

The female employees here are unfriendly, unpleasant, and unwelcoming.

I'm always happy to get a coffee at Nero, it's delicious and I enjoy the food as well. Staff is always nice and helpful, highly recommend!

Lovely staff but quite possibly the worst toilet in London

Coffee is bad, but staff name Yasmine very good.

I usualy don't make nigative reviews unless it's a really bad experience. One of the employees was quite unwelcoming with unfriendly attitude and unwillingness to respnd to my requests properly. The drink was below avarage and they told me they ran out of whip cream after thue have prepared my drink. So I can't change it or cancel it. When I was told that it ran out,i said well, there is nothing I can do right. That same employee said "Yes, there is nothing you can do" l. No wonder thue ate giving free coffes, clearly they need to attract costumers. I'll never come again. Maybe try the Victoria branch only as the service was super.

Really dirty and didn’t have the drink that I’ve ordered many times before, saying it wasn’t on the menu

Cafe supposed to close at 8pm but closing most of the seating area (upstairs) at 5:30pm… what’s the point??

The server struggled to understand an order to two teas and there were no large mugs available. The café was dirty and there were many items that should have been in storage in the public areas.

I came in today just now to grab a coffee and I was told that I could not be served as the staff member was working since 3am alone. He was on his break and could not serve anybody. Surely this a breach of Health and Safety policies as all lone workers should have break cover and one first aid qualified person in the building. Cafe Nero you need to up your game and treat your staff correctly. Poor gentleman looked exhausted and Notting Hill is hardly a quiet area. I’m also fuming because I could not get my coffee. I think im going to take a longer commute as Gail’s is reliable.

Lovely staff member found our keys and kept them safe. What a star

Very nice members of staff, but the place could be better taken care of and more presentable.

John, your service and a smile (under the mask) topped off a great cup of coffee! Thank you so much

I’ve been coming to this Cafe Nero for a few years now as I work around the corner. In the last month or so they’ve hired new staff. One in particular man is so lovely to everyone, it’s a straight good morning and goodbye. It honestly makes my day! He’s so sweet to every customer, super quick and ready for any complications! As a whole, the coffee is great and the customer service tops it off! Absolute gems working there at the moment!

Caffe nero located at notting hill gate right outside metro station on main road. Ideal location to stop and get quick coffee or to relax upstairs and watch world go bye.....

Very friendly Italian lady who was very nice to my daughter. Highly recommended.

Great service, cuatomer and barista speaking Italian which was wonderful

Always great coffee and workspace upstairs to work. It’s much quieter than most of the cafes in the street and there were working charging points too, if you sit close to the left wall upstairs.

Small Cafe and friendly service.

So bad experience... I usually grab my coffee from this shop..but at the moment I don't feel like...the staff is rude and coffee are disgusting... Especially small girl with dark hair , when she serve she is absolutely no professional with what she doing... shop is look really dirty..I will no recommend this shop to anyone..

I have been a Caffe Nero customer for years and years, my usually store is Notting Hill, before this covid situation every time I went to get my coffee I was greeted with a big smile and immediately felt at home. For a few months I have understood that the old team is no longer there and is badly managed, the store is very dirty, the products are always dry every time I buy a product I am never satisfied and I am forced to throw it away, I am a great coffee connoisseur and I know when a coffee is burnt or not extracted in the right way and every time I go there it is always a disappointment. When I try to order online, the order is almost always refused, and I don't understand why, are online orders less important than in-store orders? Or don't they feel like working? In particular, there is a short girl who punctually every time I go for a coffee the quality is very bad and she is very rude. Unfortunately for her I understand and speak a little Italian and that time when she was annoyed because I went to have a coffee interrupting her while she was on her cell phone, she just gave me coffee with a bad custumer service without even saying hello and looking me in the face, turning her back to me. all the time, she told the person on the phone that she had to get rid of the client and that she being the manager could do whatever she wanted with offensive words towards me. I believe that in this period where people have no work and would like one to have people like this it is not a great pride for the company, for a week apart I have stopped attending this store and the company because if I have to pay for this I am not there. I hope the Company take action and that person leave her position to people who really want to work, I expected a better selection from the company because this manager unfortunately has no reason to be there for me.

opening hours are way off, messed up my schedule

One of the smaller Cafe Nero good coffee, friendly staff

Did not enjoy my cake was very dry. Would not go again

A small Cafe Nero outlet. Polite friendly staff

Avoid this place and specially if you order through Uber eats. Totally unprofessional and a waste of money, they will put on your order anything but what you asked for without asking and not even half of the value that you paid. I had to go personally, I returned everything and they refunded it only partly and without any inconveniences compensation! Just terrible and waste of your money!!

Me gusta el lugar y el personal

Buena cafetería, atentos y rapidos

Ignorant staff, very impersonal, appalling toilet facilities.

I was there yesterday with a friend of mine for a coffee. Very nice bar with a confortable lounge area upstairs and beautiful outlook on Notting Hill. The two girls at the counter are lovely, efficient and smiley: that definitely makes customers happy to return.

In my top 3 coffee shops! Minus the ones you might find in Amsterdam of course haha! Delicious tasting coffee 🙌🏽💪🏽

It is well located, next to the entrance/exit to the Notting Hill Gate tube station. If you take the stairs there is noce area to sit with a big window towards the street. Nice place to grab a coffee and relax for a moment.

店内は小さいが2階にはソファー席もある。 フレンドリーサービス

20/01/20 the barista who served me today was super nice and an amazing customer service. ( approx around 5:15pm) 🙏🏼☺️

E' uno dei posti dove mangiamo a pranzo o prendiamo uno snack quando andiamo al mercatino di Portobello. Non è diverso dalla media degli altri locali della catena. Poltrone vecchie ma comode, non male i toast caldi o le ciabatte. Poi un succo di arancia e confezione di frutta. Il nostro pranzo tipico quando siamo in giro e vogliamo rimanere leggeri. Caffè cattivo, ma è normale a Londra

It's small but very nice and comfortable up stairs a nice place to chill out staff very friendly

Bon café, endroit propre et très bon accueil

Does the job. I recommend. This one is quite small so more for takeaway.

Los productos excelentes y el precio bien para Londres

friendly staff and great coffee, other places you get half cup of coffee. well, not here. quick service too

I love their flat white and chewy brownies!!!

Great nero coffee!!! Large seating section upstairs

Good coffee, but the washroom is totally disgusting.

La mia caffetteria per eccellenza qnd siamo a Londra!!!!! Casa!!!

Great cappuccino, small coffee shop and quick service. The place ok, nothing fancy.

Really bad internet connection. Also need to complete a significant sign up form to connect. Coffee is good tho

Best of the big chains in my opinion, but an independent will always win hands down

Bit tight sitting inside, but convenient location on Kensington High Street and with friendly staff.

No matter which store in go into I always meet lovely and friendly staff

Standard Caffè Nero with additional seating upstairs overlooking the street. Toilets are OK.

Un sitio tipoco de londres en los que hay cafes y bocadillos , lo encuentras en todas las zonas de londres . No es muy caro y el cafe se puede tomar

Muffin was rather stale and dry. Shame

Horrible servidor grosero, pidió leche extra. Intentó decirme que nadie lo entiende así. Es mi elección como quiero mi café. Ninguna otra rama tiene un problema. Servidor Rudest.

Excellent service that morning but the price for a really small coffee it's no nice.

Nice atmosphere and quick service

Vorrei servisse questa mia recensione affinché si possa recuperare qualcosa di un luogo che dovrebbe rappresentare il caffè italiano. Sporco lurido personale non attento. Svogliato, non dedito. I bagni poi. Davvero tutto molto squallido. Da rifare tutto

노팅힐역 근처에 있는 매장으로 포토벨 로 마켓 구경하고 잠시 들려서 커피 마셨어요. 2층으로 올라가는 계단이 원형으로 되어 있는데 좁아서 아슬아슬해요. 화장실도 이용할 수 있고 무엇보다 네로 커피 맛있습니다.

Love Caffè Nero but the servers in this branch need to come the heck down, and stick to their job! Getting a hot drink shouldn’t be the end of the world, but every time I get a lukewarm one, for £3.20! Place is often dirty, too. And the attitude of some of the staff is a bit arrogant at times. Especially when they are serving people in the morning. Don’t even answer a greeting! Nice!...

El que he visitado me ha resultado muy sucio y dejado. El café pasable. A tener en cuenta que no se puede pagar con billetes de 50 £

Pleasant Caffe bar with upstairs sofa chair lounge and soft lighting despite an undesirable following of people using gossip and signs to damage ones reputation. However they do spend a lot of money in bigs stores

Très bien pour une petite pause

Posto carino a Londra che ricorda la colazione italiana. Bagno puliti. Personale educato e gentile.

mmmm yum!!!...they have a wide selection of flavors too add to the coffee, great staff and a quick service.

Nice staff, but really grubby inside. Weirdo junkie hanging around the toilets. If you can't deal with him then call the Police, as it must be hugely intimidating to the patrons.

Preferisco sempre quello italiano, ma non male.

the winter spiced hot chocolate was amazing

It is the best place to go in the morning and just relax it is a cozy and comfortable cafe

A pleasant place for an early morning coffee.

More or less tasteless sandwich and Americano. Toilet impossible to use, piss over the floor and no toilet paper, just two empty rolls.

Una cadena de hotelería aceptable

Can't go wrong if you are after some good coffee ... what more is there to say 😊

Good atmosphere, great coffee and snacks.

una salvezza quando ci si trova all'estero! Molto buona anche la carrot cake!

Very average for a cafe Nero, kinda rough around the edges

Small downstairs only a few chairs but plenty of seating upstairs but you have to juggle with your coffee up a spiral staircase to get there.

Usual Nero, only pity the absence of windows upstairs. Cozy place, couple of seats (some of them are sofas) and good position. Nice for long breaks too!

being Italian is great to find good coffee in London.

Mi sono fermato più volte in questo locale nel mio soggiorno londinese. Il caffè è buono, il locale ha delle comode poltrone dove ce Wi-Fi e caricabatterie. Lo staff quasi tutto italiano e allora ti senti a casa anche fuori casa..

I visited cafe Nero in www Notting hill gate ladt Sunday evening has gluten free food available also wide choices of coffees and teas and cold drinks plus a wide variety of cakes and sandwiches open from early morning till 8pm also has another branch atshepherds bush w12opentill late 11pm and 12 to 12.roam weekends has gluten free Foods with a good selection of highly quality food and drink and a good choice of teas and coffees and food and sandwiches including cakes act highly recommended open till.lste

Very friendly, helpful staff, delicious coffee

Had a short wait before a business meeting so popped in for a coffee, found it to be a very busy coffee shop, great service with the usual cakes etc. The cafe was buzzing inside and out, very good location to sit down and watch the world go by.

Ordered a cappuccino for takeaway and forced me to pay the eat in price for no reason at all. They say because it's a holiday but it isn't written anywhere that prices were different.

Consistently the best coffee in the major chains

Much the best of the major chains for the quality of the coffee

Bright and cheerful. Good cup of tea.

Always a great coffee on my way to work but today ladies from closing shift (Sunday 10.06) just stolen my heart. I spilled the drink on my jeans and they kindly let me use the toilet just before closing. Million times thank you!!

WiFi no working, bad atmosphere, lousy music but nice staff

Why sit on stools facing a blank walls. Grim location best avoided. Move to another location. Far better choices available. Yuk

Wifi not working. Building work next door makes it impossible to spend any time here. Staff grumpy. Fine to run in and get a coffee on the go but don't hang around.