Caffe Nero - High Street in Canterbury

Keep forgetting just how loud the music is in here. Avoid if you want to chat or enjoy peace and quiet. Coffee is still delicious.

An oasis from the madding crowd. Good service and good coffee as you would expect from this 'chain'. The space at the rear removes you from the hustle and bustle of the main street.

Average cafe nero. Good toilets but staff were not especially friendly and not keen to clear tables even though not busy

The toilets were absolutely filthy Not one to complain but they were totally unacceptable They had clearly not been cleaned for a long time. Was horrified and wish I had taken my phone in to take pictures Please address this issue

Friendly staff, we sat outside I had a coffee frappe it was so nice, good selection of drinks will definitely return when in Canterbury next.

Paramos aquí para tomar un café rápido antes de que comenzara nuestro crucero rover y nos sentamos arriba en la vieja habitación en un cómodo sofá.

If shabby was chic, then this place would score highly. There are some comfortable settees and armchairs, the rest bare chairs but thought of providing paper towels. Who cares aeverything looks and feels tired and well past the point where it should be retired. The coffee was good, served in a fairly perfunctory manner. Friendly service costs nothing except the tiniest effort. The toilets, yikes. While not necessarily dirty, they feel shabby and you just want to get out. But of course you wash your hands. No problem. But the hand drier was broken, a shabby note warned you. Staff had obviously notbout hygiene or standards? Well, I do and was not impressed. Good luck if you decide to visit. Remember, this is not a little family-run cafe but part of a big chain, so no excuse.

A favourite for coffee and cake when in Ramsgate. A mug of tea,two Cortado Coffees,Blueberry Muffin,and a Raisin Pastry. At just over £10 quite reasonable value,and fast and good service.

In Canterbury high Street on a wet day,good coffee out of the rain seemed like a good plan. Toasted 'pigs in blankets' sandwich,two cups of Cortado,good value and service at less than £10.

I don't usually use the big name coffee shops in preference to supporting local small businesses, but I have to say the staff here were very friendly & helpful, the coffee was lovely & the snack very tasty.

De passage à Canterbury, nous nous sommes arrêtés dans le Caffe Nero. L'ambiance était traditionnelle, l'endroit chaleureux, très british, c'est ce que nous recherchions. Nous avons pris des gâteaux traditionnels, ceux-ci étaient très bons. Le serveur était sympa, par contre payer votre commande à l'avance, ce n'est pas comme en France. Si vous passez dans le secteur, je vous recommande cette adresse.

Called in for a much needed rest and coffee we just had to try the cake my husband had carrot which is the best he’s had moist full of flavour my son and I had lemon meringue sponge heaven on a plate missy my beautiful Pomerian really loved the moist sponge she gives it her paws up dogs are welcome in all their outlets which is good if you want a fantastic coffee or a hot chocolate this is the place but the cakes will make you surrender lol

Dec ent quality tea and coffee. Nice cakes. The big bonus in central Canterbury is that they have nice comfortable seating upstairs and down, so just because it's busy downstairs, don't assume it's full.

We popped in here for coffee, tea, and cakes all of which were enjoyed. The service however could have been a bit friendlier.

This is a nice little Cafe Nero. Staff are pleasant, the coffee is good and some comfortable seating. Good service.

It's the building not the coffee shop that makes this. Fantastic Tudor building. You think you are going back in time. Standard Caffe Nero products.

plusieurs thes proposés , un bon choix a accompagner de gateaux locaux vers 16h 17h pour le tea imperatif ici

Nero have stopped using the grill that made their sandwich/ciabatta crisp and tasty. Now they have a microwave that produces a sogy mess in 30 seconds! What a shame that they made the choice of what us easiest for them over what is best. They will argue but one wouldn't here of the Italians serving the same.

Cafe Nero coffee is so much better than the Costa and Starbuck chains it's always worth seeking them out. This is a lovely coffee shop inside with nice seating. Sergice wasn't the greatest ad I waited for my toastie when there were no other customers at just past 7.30am. But hey! The coffee was good and comfortable seating.

Three staff behind counter, chit chatting about Ibiza, Italy and Coke. I was sitting at a distance but could hear every word.

Today my partner and myself popped in for coffee whilst shopping! Best vanilla latte I've ever had, decent sized tea and HOT unlike other chains. Service was brilliant, the man was very multi tasky serving 2 at a time and engaging in conversation, being funny trying to sell his salted caramel cheesecake and making everyone laugh! Felt very welcoming and will go back again.... I need another vanilla latte!!!

Visited recently and whilst in the queue the barista was serving an elderly disabled man before me and took my order whilst doing so. He then proceeded to , quite rightly, help the gentleman with his change and also to navigate his way out of the shop - however what infuriated me was that whilst he was preoccupied with this he refused to allow his fellow barista to fulfill my order and told him to serve the customer behind me in the queue. I looked perplexed and he simply then asked me "to be patient as he was helping the elderly gentleman" - so it ended up that the person behind me got served before me and I very nearly didn't get a pastry I'd ordered because there was only one left and the person behind me, who was understandably disappointed that it was taken off him, wasn't happy either. By all means go the extra mile for your customers, but don't know why the colleague wasn't allowed to serve me ( he apologised and looked a bit embarrassed) - will not return to this coffee shop again - there is another Cafe Nero and many other equally good coffee shops in town.

Lovely coffee shop in a beautiful historic building that serve well made drinks plus offer a very friendly service, seating downstairs is a little cramped, but there is more seating available upstairs.

Just off the coach from London is this cafe on the high street.

Whether it's for a quick catch up with my friends, to read a book or to do some studying, I always come to this Cafe Nero! The atmosphere is absolutely amazing and the coffee is always so well made with lovely staff! The service is super quick and I always leave feeling satisfied! :)

Café Nero is a great place to meet and have some coffee. The restaurant also serves different kinds of pastries, cake, muffins, sandwiches and so on. Very friendly staff.

Tables dirty and still with previous customer's waste, had to ask unpleased (and unpleasant) waiter to tidy them.

Called in for a quick coffee after walking miles around Canterbury , staff were friendly especially Lisa , coffee as always is lovely which is what you come to expect from Caffe Nero. Thanks again Lisa for a pleasant visit.

I love my weekly trips to Caffè Nero, mostly I go to the Ramsgate branch but today I was in Canterbury, I visit this branch fairly often but today I was served by a man who literally made me the smallest drink ever which I paid almost £4 for!

Bom para um cafezinho e um lanche no café da manhã ou na tarde. Preços razoáveis dentro dos parâmetros da Inglaterra.

As an avid fan of Nero my favourite chain I have to say this is by far the Best place to go ! Staff are friendly , remember your orders from time before and always are smiley and welcoming .... my partner and I go there lots and got to know Grant well who I have to say is an asset to the company and excels in customer satisfaction. A ***** in my eyes . :-)))

Nice coffee shop with great staff but the WiFi doesn't work which in a town without a useable mobile signal is a major inconvenience when trying to arrange to meet people or keep in touch with work.

It has become a nightmare buying coffee from a coffee shop in Canterbury....and getting what you ordered, or paid for! Seriously dudes, how difficult can it be to put S-O-Y-A milk instead of normal milk. Especially when the customer tells you twice! And how difficult is it to make the coffee in a Large cup, if that's what the customer ordered and paid for? You don't need a degree; you have no excuse really. But perhaps you'll be happy to know that Nero is not the only place struggling in that. It's just one more coffee shop with ridiculously bad service.

Popped in for a coffee with a friend recently. The staff were friendly and efficient and the coffee was fine. The toilets were grim, they were dirty and didn't seem like they were regularly checked, however a member of staff did go in to clean them as I was leaving. I tend to judge whether I would eat somewhere by the state of the toilets and let's just say I won't be ordering food there in the unlikely event that I return.

Disgusting toilets obviously not checked regularly will not be returning ever. Service slow but cheese cake very nice

interessant pour boire un café de qualité ce qui est rare dans cette ville. Autrement possibilité de restauration rapide à emporter ou sur place. Les fauteuils sont confortables et on peut bouquiner. Le service gagnerait à être plus réactif pour débarrasser les tables après départ des clients. Patisserie très correcte. Quelques tables en terrasse. Les toilettes sont vétustes et pas très nettes.

Out of the chains I think this is the worst! Service was bad there wasn't any greeting and it took a long time for our coffees to come, it wasn't that busy so it shouldn't of taken so long, also the drinks weren't that nice tasting so I'll stick to my usual.

Used to us this a lot and considered it one of the very best. Comfortable places to sit and read (their) newspapers. However, stopped going because I think the coffee blend has changed and it now leaves an unpleasant aftertaste. Really don't enjoy it anymore and there are certainly better places available in Canterbury.

Lo so sono esigente ma IL CAFFÈ È UN PIACERE....SE NON È BUONO CHE PIACERE È? Se poi vai a berlo in un caffè ITALIANO vuoi decisamente qualcosa di più e invece il caffè è assolutamente sotto uno standard di decenza ...non compensato NEANCHE da alcun valore aggiunto di altri prodotti presenti....anch'essi decisamente sotto uno standard medio.

Dropped in for a coffee here whilst in Canterbury. Not too busy. The Staff were cheerful and helpful. Other Half sat right at the back, round the corner so no view but the coffee was good and strong. Didn't stay long because we had some shopping to do but it was good for a pit-stop.

歴史ある建物内にあるチェーンのコーヒーショップです。広々としていて、ゆっくりとくつろげました。こういう広くてゆったりできる店が近所にあったらいいな、と思いました。

Visit this place for the upstairs seating. The food is standard for caffe nero, the service is friendly (genuinely as opposed to fake retail).

Caffe Nero charges the same wherever you are. Great coffee (especially the decaff). plenty of seating and welcoming staff.

As with most chain coffee shops you expect them all to look the same. To be fair to this particular Nero, it's located in one of Canterburys historic shop buildings so it has a more cosy feel than most which is nice.

Coffee is good quality and service is good. Toilets are shared and were clean when we visited. Small flies flying around near the seats close to toilets, annoying. Many one cup coffee and stay forever people using wifi.

My family and I stopped off for a drink after a day out in Canterbury. The service was good, the staff were polite and efficient and our drinks were lovely. However, my daughter needed to go to the toilet and I was not impressed with the state of these facilities. The floor was wet and muddy, it smelled like they had not been cleaned for a least a couple of days, and if it was not for the fact that she was in desperate need for the toilet I would have walked straight out of there.

We visited this cafe whilst out Christmas shopping. The girl serving for our order wrong the first time, she then made a fresh cup, then spilt it so got her cleaning cloth and wiped the cup with it. I asked for a clean cup, so she sighed. In the mean time the other drinks we'd ordered had gone cold. The toilets are gross in the cafe, really could do with a complete refurbishment. Only two staff working, which in a busy city is pretty rubbish. Would definitely avoid.

The service is good but the coffee is excellent, my favourite is the Americana with a panini followed by something sweet :)

We came here on a cold Sunday lunchtime after an awful five hour journey to get a light lunch. One of us is gluten-free - among the sandwiches, wraps and panini there was only one gluten-free option.....and that had sold out, so it had to be a mushroom risotto, which was heated up in the microwave, and was ok, but more choice would have been appreciated.

I like the consistent quality of the coffee and service at Caffe Nero as a brand - pretty much what I experienced here, too, on my first visit. It's an interesting building, too - worth a look upstairs even if staying downstairs.

Cafe Nero is great and you can always rely on the coffee. Efficient staff and lovely soup ! ! The High Street shop has an interesting upstairs seating area.

Popped in for a quick meeting. Coffeeserved exceptionally quickly in a lovely old historic building.

I've visited this place every few months over the last few years and have watched it deteriorate steadily. For £9 we had 2 drinks and a small cake each. Slow, sloppy service delivered, oddly, in quite a friendly way. The trays were filthy. The floors gritting and soiled. Dirty chipped tables, peeling paintwork and minging toilets which were locked by staff moments before I needed to go. When eventually I was let in I went to dry my hands but the dryer malfunctioned. The coffee was acceptable, the food below par but my overall impression was enough to dissuade me from visiting again. The Nero/Starbucks/Costa formula is growing tired but this particular branch is now way past it's sell by date.

We enjoyed the coffee and lattes we had here. The customer service is excellent and the drinks are made very tasty without a lot of added sugar.

As someone who is in Canterbury every now and again, I've frequented most of the chain coffee places in the city, but this one has established itself as my first choice when I want the "big chain" coffee experience. The old, historic building certainly adds to the experience, and doesn't seem so cramp for space as some of the other chain shops. The upstairs is a large, unique room that is slightly different to your normal upstairs coffee shop. Downstairs has less seating but still retains as a nice setting. The coffee served up is consistently good, and the food is what you'd expect. The staff are always pleasant, polite and efficient. Overall, a lovely place to while away an hour or more over a couple of coffees and a good book or newspaper.

lovely clean and welcoming café, good service, and good costs of drinks and food. staff very pleasant.

My first visit, and probably the last. Couldn't fault the politeness of the staff and the coffee was lovely. I was appalled by the lack of cleanliness within the whole place.

Just a normal cafe nero coffee shop with good service but made by the location and building it was in.

The service was up to Cafe Nero's good standard. However the establishment itself was tired looking and dirty. The toilets I likened to a service station. Dirty and smelly. Just found it all off putting. We had milkshakes at nearly £4 each so for that price you'd have thought they'd make more of an effort.

Typical Nero outlet situated in a pedestrianised part of the city. A good amount of outside seating is available which is nice for a sunny day. The service was good, friendly, and the coffee was up to standard.

Normal Caffe Nero, but the one Queen Elizabeth liked! Great historical facade. Situated near a Waterstones with remains of a Roman Bathhouse.

Often pop in here when in Canterbury, clean enough.

Great service + Great coffee + Great seating environment = A winner.

I guess it's their plan to try and pick the best spots for their coffee houses and this is no exception. Right in amidst all the shops this is a good place to stop a while. It is what you expect; good menu of drinks and selection of snacks, good staff who are cheery and helpful, different seating options to suit everyone.

A very handy high street cafe. The coffee is always good and strong, with a great choice of sweet fattening treats to eat. The best seat is the comfy front window seat which it seems everyone wants. But look upstairs at the great ornate gallery room and be impressed. Strong coffee, sticky sweet eateries and a handy position, what more can you ask for?

I regularly get breakfast before work and they always have what I want. There's a male staff member in there who is always friendly and always says hello when anyone enters. There are a couple members of staff who could cheer up a bit but overall I will visit frequently.

Visited today as was blown away by the barista with a shaved head- so personable and helpful. He helped warming our babies bottle and came over and had a really nice chat about our daughter and his son. A real credit to cafe Nero - also it's a very nice location and building.

Love Nero, their hot chocolate is the best! First visit to this branch, drinks and food all as good as expected. And, extra bonus, the building is wonderful, a very pleasant stop for a drink and snack.

I love the coffee at Nero's Sunday mornings are great in this coffee shop, for me its a cup of Americano and a bacon and brie Ciabatta, great start to the day outside in the sun last sunday:)

Apart from Pret A Manger which I regard more as a food place (although their tea is very good and coffee too I'm told), I have found Caffe Nero to be the best of the coffee chains. Staff are super-pleasant and the drinks just that bit better. Surroundings vary but most are very comfortable contemporary places where I usually find myself staying longer than planned. Their cakes are very good too.

I stopped by here after arriving in Canterbury! I was meant to meet up with my parents somewhere in the city but as I could not get WiFi.

We went with friends and we really enjoy coffee, sandwich and Cooke. Staff was nice and friendly. I always go with my family and friends.

Caffe Nero, Hight Street, Canterbury. Love it, love the coffee, great service and so relaxed in there.

Big chain place with almost Parisian style service, i.e. a little tetchy at times. I cannot say I felt particularly comfortable. And the beer was flat, as in the head was killed by insufficient or incorrect glass cleaning.

Although the usual Nero menu was on offer, it was made more enjoyable by the friendly staff and the fact it is conveniently located right in the centre of Canterbury.

I thought I would try this restaurant for a snack and coffee and what a fantastic surprise was waiting for me, in the shape of a little lady called Allison, not for years have I had such service !!! she was so helpful and caring , she noticed I was disabled so she pick up my try and said "no sir allow me" and took the try to my table , then went and got sugar for my coffee , then she got me a paper and all the time she was talking to me with a big smile on her face, although the Coffee was out of this world and the Sandwich was mind blowing , which is very important !!, to me the Service is just as important, if not even more so . at lot of restaurants treat you as if you are on a conveyer belt. with a "here you are now bog off" attitude, so its wonderful to be served by someone like Allison . The company who owns Nero's are very lucky to have a person like that working for them . She will be doing great things for their business. Well done little lady!!! . you really must go and check this place for yourself , trust me you will be impressed!!!!!

I like the Nero places, as they are usually spacious inside and have an unhurried feeling. Delicious treats at this one, the usual things one finds, but they somehow tasted better - don't know why! Free Wi-Fi too.

Great service, comfortable seating, good coffee and nice selection of biscuits, cakes and savouries. Lots of coffee shops to try in Canterbury - Caffe Nero has some of the best coffee and tea selections

Good place to stop in the middle of Canterbury, cakes / coffee etc. A few students and older people sitting reading newspapers. Atmosphere okay. Was sitting waiting for someone.

Nous avons terminé notre visite guidée devant cet établissement, avec des grosses rafales de vent et de pluie. La guide nous ayant expliqué que la Reine venait y prendre son café quant elle venait à Canterbury, nous y sommes rentrés pour nous réchauffer et goûter le café et le chocolat chaud. Il été délicieux et le muffin aux myrtilles également. Le personnel est sympathique et parle un peu le francais. Endroit agréable.

Went to see Alex Cornish play. He is brilliant! Go and see him. Coffee nice. Staff friendly. Toilets need attention. Even the kids complained!

Has a quick cup of coffee whilst in Canterbury. Very pleasant good service friendly staff and very helpful.

It's my favorite coffee place! like my second home . . . lovely staff! nice place to sit to watch other people around! people who goes there are nice!

Being avid Cafe Nero fans (their coffee is the best of the big brands IMO) we were pleased to enjoy a reviving cup in the busy cafe but disappointed that the cafe itself was a little grubby and tired.

This is definitely the best chai tea latte I have had out. This US made spit on from Hero's in Canterbury. Will be back on next visit to Canterbury.

très soigné, pittoresque un choix de café impressionnant, des cookies vraiment après la cathédrale ça réconforte

There are two Nero's in the city, both serve lovely coffee cakes and sandwiches. Both can get extremely busy at lunchtimes but only for an hour or so. Staff need to up their game on toilet cleaning, ideally these need to be checked and cleaned hourly in my opinion. Tables sometimes a bit sticky, again just needs a bit more attention to cleanliness. Staff always polite and welcoming. The top Neros is lovely to sit outside and watch the world go by.

Always rely on Caffe Nero. I think their coffee is superior to many of the other big brands. Friendly service, and great cake. Perfect for people watching in lovely Canterbury.

You generally know what you are getting with Nero but this outlet is DIRTY. Upstairs, in particular, is unpleasant, as are the toilets. Go to the one further up town: it's lovely!

Coffee is good, sandwiches selection is OK, but nothing insane. My main issue with the place is that the toilets are disgusting, and the tables, especially during week ends are always dirty. Need to raise their game on cleanness.

its got awesome coffee . . . nice people working in there! if you in canterbury, come in and enjoy your coffee, tea or iced drinks!

Good coffee, various cakes and snacks. Can be a bit chaotic at times. Staff are friendly. Toilets could be cleaned more often!But Ok for a decent coffee and snack

Manchmal wartet man etwas lange, aber es lohnt sich. Der Cappuccino ist wie in Italien! Kuchen sind auch zu empfehlen.

Love it, great location and the best coffee in town,seating outside is lovely in the summer time, watching people passing!

The food and drinks are always lovely and I have been several times and the staff are always friendly and helpful.

Lekker even tot jezelf komen met een caffeine shot, wifi en een rustige kamer op de 1e verdieping van 1 van de oudste gebouwen van canterbury

What a delightful place, very informal with delicious sandwiches and other choices. Not a lot of tables, but there were 6 of us and we found seats. And the people behind the counter were friendly and helpful. It was a good experience.

I love cafe Nero because of the lovely Canterbury branch with its friendly staff and lovely comfy lounge upstairs where you can sit for hours reading a book or on your laptop. Thanks for always making it a nice experience. Also the music soundtrack is not intrusive and is always a mellow jazzy or folky feel. Makes a big difference to the ambience. cheers guys... I am onto my free coffee with the loyalty card next time :)

Some pretty good coffee, comfortable surroundings, and friendly, polite, knowledgeable staff. Nice out door seating area, though like most cafes, seem to have forgotten that the UK is not exactly warm enough for the cafe culture without outdoor heating. Never had a bad experience.

everything about it is average and the staff could do with a little more energy (not very good job satisfaction) Manners wouldn't go a miss.