Caffè Nero in Hillingdon

Caffè Nero at Heathrow Terminal 2 is appreciated for its convenient location and fast service. Travelers enjoy the variety of coffee options and light snacks, such as sandwiches and pastries. Despite being busy, staff members are typically friendly and efficient. However, the space can feel cramped, especially with luggage in tow. Seating is limited, and it can be hard to find a quiet spot during peak times. Overall, it’s a decent spot to grab a quick coffee before or after your flight :)

Cappuccino is always that kicks in

Significant queues when the airport is not busy ?

My son and I had the misfortune to come here for a snack whilst visiting the airport. The coffee and sandwiches were very nice, but I was served by a young, very rude female assistant. She could have politely asked me to move to another part of the counter to await our food and drinks, but she rudely gestured for me to move, in a very disrespectful way, and as if I was unable to understand English. A man standing nearby raised his eyebrows in surprise, or shock. The girl almost threw the food down on the tray, and when I asked her for a knife to cut my toasted sandwich up, she rudely replied "it's already cut". I told her that I wanted to cut it up a bit more. She then threw a wooden knife and fork on the tray. I was polite, and thanked her, but I felt upset, it spoiled my day. If I had been the argumentative type, I would have politely asked her to have some manners. But I don't argue with people in public. Maybe she was having a bad day but politeness costs nothing. . She needs some training in better customer service. I'm not in the habit of complaining and saying negative things about people. I am a full-time carer for my disabled son..this was meant to be a special treat after recovering from our 3rd lot of Covid. Life isn't easy for anyone. The way you're treated can make an enormous difference between feeling happy and extremely low. It can make or break you. Please bear that in mind.

Heathrow is a good airport, but unfortunately this terminal does not have anything except for duty free, couple shops and this Caffe Nero. But they do have some warm food and most importantly... beer. Lots of room to sit down with tables and chairs and some soft seating with phone charging ports.

I had previously not enjoyed Caffè Nero coffees as they were very strong, but I did not have a huge choice at Terminal 2. I chose to have a toasted ham and cheese sandwich which was absolutely delicious. I had an enjoyable cup of tea. The staff were friendly and very helpful. I was totally surprised by the huge cafe with many luxurious comfy sofas and chairs, and also a large library of books to read whilst you wait for your flight. I was very happy to relax, and even charge my phone. I shall certainly return to enjoy this cafe.

They have this ammerto late but three days in a row when they don't have..what is wrong with nero advertise something then don't have it.also staff not interested serving, not sure who gives them the job

Service was appalling apart from asking us what we wanted she basically ignored us and spoke to the other server behind the till. Till and coffee making area was dirty

I love walking into restaurants and using my translator. This was my first time at this airport and buying food from this location, specifically in Terminal 2 by Gate B44. Unfortunately, I had a very unpleasant experience. The lady in the picture was speaking very ill and rudely about me to the guy in the picture. It’s a public place, and her behavior was extremely rude and demeaning. She kept making fun of me, and I haven’t felt so humiliated. It's one thing to hear about discrimination online, but experiencing it firsthand as an immigrant is truly disheartening. I would not recommend this place. This lady was incredibly rude, and it's unacceptable to speak badly about people just because they don't understand your language.

Departures terminal 3 - rude service

Inside Heathrow right before you leave. Very spacious cafe with lots of sorted seating. From stools to padded chairs to large sofas. Picked up a black large coffee for 3.95. Perfect for taking a moment. I say check it out.

My flight time was next day :( Cafe Nero provided a great service and amazing coffee, I spent few hours relax in the sofa and the staff gave a nice service. Thank you Cafe Nero! :)

Rude Service The barista wasn't pay attention to my order and made a wrong drink and she wasn't quite happy to made new drink and give me attitude!!!

Stood for 10 Minutes. None of them took the order. Wouldn't recommend ❌

I asked for Hot water for Making milk for my baby , the outlet lady asked for buying tea to get a hot water .They may waste litre of hot water , but in urgent scenario they become business enterprise. This is the hospitality of this brand

Tables all littered with rubbish, spilled coffee and blue paper on the floor, no customers at the counter. Staff to busy talking.

if you like a watery frappe or milkshake that is basically an iced coffee or milk then this is the place…could not believe just how liquidy and poorly made it was. super disappointed, needed way more ice!

I was here for a coffee but ended up just having a carrot cake instead it's average for coffee shop and the carrot cake.

On April 21st I went to Caffè Nero at Heathrow Terminal 2 Gates B to treat myself with a double espresso. When I approached the cafe two baristas were tidying up and noticed me only after a while. Even though they noticed me, they didn't stop talking in a foreign language, which was quite rude and not the first time happened to me at this cafe... I ordered my coffee and decided to pay by a voucher. After scanning the QR code, the barista pointed on my iPhone saying "give me". Of course, without any "could you" or "would you"... I thought something went wrong with scanning the QR code so I turned around my iPhone so she could have a look. Much to my surprise, she started to click very quickly on my iPhone and then she said to me "click submit"! She gave herself feedback on my Nero App without my consent!!! I can't believe she had the audacity to do so! Something like this should have no place at all. Give this place a wide berth!

I only get coffee from here as there is no choice. Staff always offer you different beans, but neglect to say that one costs extra - feels like they are trying to trick you. They won’t sell a small coffee - again feels like they just want you to spend more. The new M&S next door sells better (and cheaper) pasties.

I'd give zero stars if that would be possible. Absolutely terrible service and a rude employee (older man). Labeling me as "dumb" just because their card reader was malfunctioning. He came around to try it himself and didn't manage to make it work either. Caffè Nero should pay closer attention to how their employees treat their customers!

Beautiful and large space with neat modern architecture, lots of comfy couches and.benches, lots of sleepers too overnight. Allowed to lie down and rest, and I desperately needed to. Nice relaxing music. Coffee was good and.muffin delicious. Service friendly.

After multiple visits to this Nero, I can say all the staff create a great atmosphere and work well together. My extra coffee order is always taken with a kind smile and is made to perfection! The atmosphere is relaxed and the seating area is comfortable and convenient. Open 24/7. Today’s coffee served by Newell was superb and his service never disappoints!

Asked for a Cafe Mocha for £4.00, Asked... medium or dark roast? Medium please. Charged £4.30, question why i am charged £4.30? you asked for medium roast... okay but you didnt mention it was more... skinny indian lady turns her back on me and talks to her collegue, laughing, i asked if you have something to say? ignores. Hands me drink without any word, have to ask her for a napkin. Awful service that spoilt a average drink, well done with your service, wont return.

No decaf tea or coffee available. Took money for it! No soft drinks except Coke which has caffeine in it. Der!

Not the same quality as in other Nero's in London.

5/6 people “working “ 2 customers 10 minutes waiting. They don’t care about the people waiting. The just playing around. Avoid

Only one person serving, waited for 20 mins, asked for a Cortado not too hot and finally got a hot sort of a coffe with hot milk that didn’t assemble anything like a Cortado - waste of time and money. And barista clearly not happy to work on a Monday morning..

Service slow. But coffee and croissant up to the high Cafe Nero standard.

Erinavalak is so fast in the morning and serves with a smile even if I m in the long cue she still say morning brilliant customer service she dies and I don't wsit more than a few minutes

The location is the only saving grace of this branch. I got a toastie that tasted like cardboard. I also got myself two oat flat whites, one via their online app. After waiting for 10+ minutes, it turned out that they never received the order because their iPad was not properly signed in. It took 4 guys to figure this out and one of them was pushing me from one side of the counter to another, god knows what for. When the drink came, it was made way too hot for a flat white and didn't taste good. The other oat flat white came with regular milk and only upon double-checking did I realise because it didn't taste like oat. I am lactose intolerant and this could've been a serious issue if I was severely allergic to it. No apologies whatsoever. I've lived in London for 12 years, never went to a Caffe Nero, and if this is the standard they go by, I will never come back. Very happy with my local London coffee shops.

Excellent coffee every time. Sandwiches are yummy too!

This place shows zero care. Server was texting while I was ordering food and completely zoned out half way through. Then she forgot make my coffee order. Absolutely ridiculous. You’ll have. A more relaxing time elsewhere, don’t waste your time here

Great coffee along with good selection of desserts

They had best chocolate chip muffin, must try !!

Thank you to Angelo F for a great service, very attentive and good customer service same with all the staff.

After a long haul flight, what a pleasure to be welcomed by friendly staff at Caffè Nero ; helped me relax !

We ordered the egg sandwich and gluten free cheddar panini. They both tasted old and moldy and I would recommend anyone to not order anything from here unless you’re ordering packaged chips etc.

Leckerer Kaffee, viele Sitzplätze mit toller Aussicht, allerdings sehr unfreundlicher und unmotivierter Service.

I asked for 3 coffees and the cashier asked if I wanted mild or strong? I said just the regular mild one please. Got the bill and questioned why it was so high, looked the recipient and she had charged me 30p extra per coffee as I asked for mild? So, if you ask for a mild you pay extra and no doubt, ask for strong you pay for the extra shot OUTRAGEOUS

I ordered a hot chocolate and it was so hot it burnt my mouth and I was very upset as I had wasted my own money.The coffee wasn’t any good either as it was so hot and it was overflowing.

It's a fantastic place and very clean except that the staff is very slow and always nervous.

It was quiet for a Friday late afternoon, I was able to get a table and enjoy my coffee and sandwich. Good view of the airplanes on the runway. With music in the background.

The tea 🍵 that I had was good, served to me by professional and friendly staff....

Surprised at how good this was in an airport. I got exactly what I wanted and it was quick.

Whilst very friendly, the service was extremely slow. I had to wait for around fifteen minutes even though the queue in front of me only had 7 people and there were three employees. It seem that not all employees were able to do all jobs, so only one till was manned. The employee at till was also heading up sandwiches which took ages leading me to take my sandwich cold. It was unclear what the third employee was doing besides standing around chatting. Compared to pret, this is just slow and inefficient. Especially at an airport, time is key.

Nice Italian cafe at Heathrow Airport.

Pretty good place to have a coffee whilst waiting

Food was warm and tasted like your typical panini. Really enjoyed my hazelnut mocha. Very friendly service.

Chain shops you find all over UK

delicious coffee. fun atmosphere

impolite service. She is not asking me if I need to heat my food, that’s fine. But I can’t believe she flattened the croissant to heat it. I don’t know if it’s now Nero way to heating, but in Starbucks, or costa not like this. Also, so expensive. A croissant with cheese ham 5.60.

It was a coffee place in an airport. No issues with it! Coffee tasted fine. Once you get to your gate in the B area, it's the only food available less than a 15 minute walk, so it's good enough. The little cake thing was good.

I asked for a pistacchio latte to have it there and i would like to have it in a china cup and the man started an argument saying that they give just in paper cups to have it in. I asked why the have the china if they can use them. The man talked in his own language to the other employee. I couldn't understand what they were saying. I found it quite rude that. On top all the arguments, just to have a coffee. Then he said that the dishwasher was broken for 3 weeks. Why didn't he say that from the beginning instead of being so rude. Then he just left and called someone else ,same thing saying something that we couldn't understand. I asked again for the drink, but at the end we left I was so stress to enjoy the drink. Before he started to prepare it I said leave it. We left. How comes that a place like your company can have the dishwasher broken for 3 weeks and then as he said first that they don't use the china cups, why do they display. It is very bad service, specially that you are in arrivals, people go there to wait for people coming or foreigners that they arrived and they would relax. Tell me how can you relax. Worst café nero I have been england.

Couple beers and wine available, but really expensive, since it's in an airport.

The only coffee I like is Carmel Coconut Late!

Great Nero! If you have plenty time to spare and not sure about your gate number, this Nero is 15 mins walk after security checks, it is nice and quiet, food and coffee is nice and sockets everywhere to plug your gadgets in! Seats are comfy enough to spend at least an hour here :) also has nice view to look at planes

Located in the terminal 3 of London Heathrow Airport. Towards gates 31-49. Good service.

The usual slop from Nero. Pictured is a Flat White, they have no idea whatsoever how to make one. Zero care, zero understanding of what texture of milk should be used. It's only only coffee shop in the B section of the terminal so you have no choice. The staff are nice hence an additional star, but as ever Nero can't make coffee, more mass produced buckets of caffeine.

Thursday 16/3 at 415pm. Terminal 2 Arrivals. Absolutely appalling and dismissive customer service by the man at the front counter. Never again.

One of the most short-staffed places. 20 mins queue for a shot of coffee

A big thank you to dibyansh, a gentleman with glasses over the counter (apologies if I misspell your name! ) for his help and great service!!!

Very slow service, 3 people behind the counter seemed disorganised. Took for ever to serve only 4 customers infront of me. Coffee was ok, bit watery than usual.

Atmosphere is chill, digging the laid back vibes. The staff was nice and the coffee was decent. Not bad at all.

If you are a fan of Nero coffee, you will love this place: they have a variety of Nero coffee flavors, and the staff is nice and efficient !

Airport café so not expecting too much. Only critiscm would be that they serve thin paper cups with extremely hot coffee. Not a regular customer, so unaware that were cupholders available.

You can never go wrong with Caffe Nero

I had the most terrible and disturbing experience ever here. I wanted to get a bottle of water and a scone prior my flight. When I was at the check out, a staff with glasses on kept asking me if I wanted still water or sparkling water and I was confused about that as I thought I had grabbed a bottle of still water on my end. Instead of explaining himself further, he repeated the question for a few times and said "do you speak English?" although I had had put in my order with him already (I wonder if he would ask the same question to non-Asian looking people). After I answered "I want still water", he pointed to the bottle of the water I had and said "This is sparkling water. I don't understand why this is so difficult." He appeared to be inpatient and annoyed. EXCUSE ME? The staff was very much rude and racist, showing no respect to customers. Only after I told him that I was going to report his behavior, he started to trying to be nice to me. :) This is the worst customer experience I have ever had in my entire life.

Staff is too friendly great service

Airside coffee shop in concourse B, Terminal 2.

Asked for a hot water and milk and was charged £2.65 for a tea - which I didn’t have. I don’t mind paying something, but that wasn’t reasonable. I did ask and was told £2.65. Not impressed.

Excellent Nero's offering quality coffee at normal prices!!!

Quick and efficient service, a bit pricey

It's a nice little cafe at Heathrow terminal. We had coffee, scone, and croissant while waiting for boarding. Everything was good, and I loved fresh cream with Scone.

T2 at LHR. Gets busy at times. Staff are rushed. Often get our orders incorrect.

Your regular Cafe Nero but with the best view in the city.. Staff was prompt and attentive.

AVOID THIS STORE RUDE RUDE STAFF To the manager of this store: Please train your people and learn yourself how to treat customers. Rude staff. I was on line for 7+ minutes waiting to pay, then they closed the line and no one said anything, when asked they just said we had to move to the other line (which was pretty busy as well) when told that this was disrespectful to me as customer, staff ignored me. Seriously? Basics of customer service. You close the line but you make sure to serve all customers already on line.

Staff too busy to be friendly, maybe the management should consider getting more staff?

Nicely positioned in the mids of satellite, reachable from both ends. Staff was so helpful and smiling, namely Julya

Extortionate prices, staff too busy chatting amongst themselves to serve properly. They couldn't remember which of the 2 hot chocolates I ordered had soy milk and which had dairy milk. Just useless. Avoid!

Sadly the only place for food in B. Pretty sad. They treated me with no smiles or anything and I spent over £ 18.00. She was not very nice.

It’s quite a nice place to wait , as a coffee break 💕

Staff wasn’t welcoming. Drinks were not good too

Not impressed how they sell the single sourced roast as if it’s included and then add the surcharge. Selling technique left a bitter taste in what was otherwise good coffee.

A coffee shop to relax and enjoy the wait to board flight

Nice and spacious with plenty of places to put your bags.

Very Slow service and rude staff, who don't apologise for keeping you waiting in the line but get abnoxius instead for absolutely nothing.

Great tea and coffee with fresh pastry and great service..

PLEASE GET RECEIT and CHECK WHAT YOU PAID FOR The guy at this branch is so rude to us. My friend got sandwich with beer and paying by cash with card. As you might know, coins are useless after leaving from the UK. Anyway we paid 2pounds more, was little money but was not okay with the guy's acting. They charge us for chicken salad with beer not chicken sandwich with beer. But he was acting like we are hiding something. FOR 2 POUND????????? ARE U INSANE??????????

The one Caffè Nero to avoid for sure! This was the slowest service I’ve ever received from Caffe Nero. Knowing they are at the airport near departure terminals which means people are usually in a rush, it took them 7 minutes to only make 1 coffee! Stood in a queue after a poor chap who just wanted to scan some juice to take on a plane, while 3 people behind the desk “looking busy”: one putting away cutlery and another one explaining a trainee where each cup goes… I appreciate that people might require training etc, however maybe best not to do this when 8 people are standing waiting in a queue. And then casually taking the order and taking 7 minutes to prepare one latte! Wow! Such incredibly bad service during the rush hours of the afternoon. Only reason had to stay in a queue as it’s the only place in B section of terminal 2… and also staff refused to take £50 note saying it’s company policy not to accept £50 notes…. Like which company has this type of policy?! Ridiculous

Ordered a flat white and they gave me one with oat milk without me asking for oat milk. Was very bad.

Quick service. Convenient and fast pace.

It's in the airport so the atmosphere will struggle. Coffee is very good and service was quick

They launched new pistachio drink but was out of stock, bit disppointing

Great cafe at London Heathrow Airport. Good cakes and coffee

Clean. Staff of the morning shift are really nice and fast and take care of each customer with a big smile

Walking 15mis to arrive gates B to find only 1 Caffè (Nero) with only 1 guy serving a que of 30 persons waiting to get his coffee... !! So either you catch your flight or a cup of coffee ... think about it !!! 🤔

Good coffee. And chill sitting area. No other options in B gates terminal 2

Enjoyed my last cup coffee when flying out from London

在B GATES这边似乎是唯一的热食店， 点了鸡肉三明治和coco macha 可惜在我再三确认的情况下还是做成了moca.... 虽然味道也还可以就是了。。。。