Caffè Nero in Hillingdon

Poor Service! Drinks not got enough. Cake was frozen , I had a choice of either waiting for 20 mins or microwave for 10 sec. Opted the latter and cake melted!! Sausage roll not fully heated, still frozen!

They serve me wrong food, I give them something they served me something else and when I explain there answer is u have pay to change Don’t like it

Tried coffee here for the first time and I must say their customer service deserves 0 out of 10. Instead of helping me through the coffee selection, 2 of the staff (one named ‘Erina’, other a lil elder) made me feel inferior with their tone. I am a 29 year old and a mother. When I asked their names, one of them followed me to know the reason. Upon learning about the situation and what they made me feel like, she didn’t even address it properly. All she said was “Oh, ok!” How is this even acceptable, London?

Service is slow, unhelpful, and varies depending on who is asking and who is being asked; coffee is crap even by convenience standards. This airport location doesn't seem to recognize that international travelers are not only uk travelers with UK coffee sensibilities... because it's an airport...

Great customer service from Sheryl at Heathrow T2 departure Caffè Nero, I do have coffee with soya milk only; she was the only staff who asked me if it is allergy or preference

During a recent prolonged flight delay, the team at terminal 2 B gates were superb. Service was fast and friendly and the food was quite good. I was properly impressed.

Coffee and service were good considering it is an airport joint

Very slow service, but overall ok for the prices.

Heshan was very friendly and prepared a delicious frappe.

Heshan was amazing!! Loved his Frappe 😉

Heshan prepared very delicious frappe! He was very polite and had a smiling face!!

It’s an average Caffè Nero, just really slow service…otherwise alright.

The Caffe Nero Terminal 2 gave us asylum when we had a flight cancellation, we were able to spend the night on the cafe's couches. We are very grateful for that, the employees were more than nice!!! At least someone at Heathrow Airport 🫣

Great service and delicious coffee

I am so thankful that this is open 24/7, I was worried about staying at the airport overnight (have an early flight) but this is a fairly comfy spot and there’s a lot of people relaxing/ sleeping/ eating. Charging stations too.

Service a little slow as it’s always busy during flight times, but the food is great and customer service is great too. Plenty seating there as there’s no other food spots in that corner. If you’re early for your flight then it’s in the perfect location for you to chill out.

Ordered the takeaway iced chai latte. It was very bad and disappointing. Dont recommend.

Just had a few hours to go before takeoff so I stopped by at the Caffe Nero. It was the right place to get a hot drink, good staff, good service.

Really bad customer service. Lovely environment but ruined by rude staff.

Not good at all, the latte had no taste of coffee or milk the butter croissant is dry and stale. Next time in Heathrow terminal 2 I will wait to get to the city for my breakfast

Got served with dirty glasses not so fresh place overall.

Wonderful little café. Has a lovely homey feel with the books about the walls and the folk music that takes the edge off the tannoy. Very friendly staff and the food is decent. Solid.

Your sales associate looked absolutely disgusted by my presence the entire time she took my order and checked me out. From the time I walked up to the counter to order and left she had an attitude and acted like I was irrelevant. Feeling like you are beneath serving a black person is very uncalled for while smiling in other races faces and feeling making them feel welcome is very bias. your employees need some diversity training. It was the location close to gate B49 departing international flight. Do better

The service is good but sometimes slow. Mr. Oscar was excellent 👍🏻⭐in service and fast. I salute him.

At the airport, good service, with outlets to charge your cell phone

Dreadful service. Stood at tills whilst staff just went on chatting to each other. Eventually walked off in disgust. Won’t be going to Nero ever again. Perhaps employ staff who have been trained to serve customers

Worst service ever - so slow it was beyond a joke - please train your staff better

Caffè Nero at Heathrow Terminal 2 is appreciated for its convenient location and fast service. Travelers enjoy the variety of coffee options and light snacks, such as sandwiches and pastries. Despite being busy, staff members are typically friendly and efficient. However, the space can feel cramped, especially with luggage in tow. Seating is limited, and it can be hard to find a quiet spot during peak times. Overall, it’s a decent spot to grab a quick coffee before or after your flight :)

Cappuccino is always that kicks in

Significant queues when the airport is not busy ?

My son and I had the misfortune to come here for a snack whilst visiting the airport. The coffee and sandwiches were very nice, but I was served by a young, very rude female assistant. She could have politely asked me to move to another part of the counter to await our food and drinks, but she rudely gestured for me to move, in a very disrespectful way, and as if I was unable to understand English. A man standing nearby raised his eyebrows in surprise, or shock. The girl almost threw the food down on the tray, and when I asked her for a knife to cut my toasted sandwich up, she rudely replied "it's already cut". I told her that I wanted to cut it up a bit more. She then threw a wooden knife and fork on the tray. I was polite, and thanked her, but I felt upset, it spoiled my day. If I had been the argumentative type, I would have politely asked her to have some manners. But I don't argue with people in public. Maybe she was having a bad day but politeness costs nothing. . She needs some training in better customer service. I'm not in the habit of complaining and saying negative things about people. I am a full-time carer for my disabled son..this was meant to be a special treat after recovering from our 3rd lot of Covid. Life isn't easy for anyone. The way you're treated can make an enormous difference between feeling happy and extremely low. It can make or break you. Please bear that in mind.

Heathrow is a good airport, but unfortunately this terminal does not have anything except for duty free, couple shops and this Caffe Nero. But they do have some warm food and most importantly... beer. Lots of room to sit down with tables and chairs and some soft seating with phone charging ports.

I had previously not enjoyed Caffè Nero coffees as they were very strong, but I did not have a huge choice at Terminal 2. I chose to have a toasted ham and cheese sandwich which was absolutely delicious. I had an enjoyable cup of tea. The staff were friendly and very helpful. I was totally surprised by the huge cafe with many luxurious comfy sofas and chairs, and also a large library of books to read whilst you wait for your flight. I was very happy to relax, and even charge my phone. I shall certainly return to enjoy this cafe.

They have this ammerto late but three days in a row when they don't have..what is wrong with nero advertise something then don't have it.also staff not interested serving, not sure who gives them the job

Service was appalling apart from asking us what we wanted she basically ignored us and spoke to the other server behind the till. Till and coffee making area was dirty

I love walking into restaurants and using my translator. This was my first time at this airport and buying food from this location, specifically in Terminal 2 by Gate B44. Unfortunately, I had a very unpleasant experience. The lady in the picture was speaking very ill and rudely about me to the guy in the picture. It’s a public place, and her behavior was extremely rude and demeaning. She kept making fun of me, and I haven’t felt so humiliated. It's one thing to hear about discrimination online, but experiencing it firsthand as an immigrant is truly disheartening. I would not recommend this place. This lady was incredibly rude, and it's unacceptable to speak badly about people just because they don't understand your language.

Departures terminal 3 - rude service

Inside Heathrow right before you leave. Very spacious cafe with lots of sorted seating. From stools to padded chairs to large sofas. Picked up a black large coffee for 3.95. Perfect for taking a moment. I say check it out.

My flight time was next day :( Cafe Nero provided a great service and amazing coffee, I spent few hours relax in the sofa and the staff gave a nice service. Thank you Cafe Nero! :)

Rude Service The barista wasn't pay attention to my order and made a wrong drink and she wasn't quite happy to made new drink and give me attitude!!!

Stood for 10 Minutes. None of them took the order. Wouldn't recommend ❌

I asked for Hot water for Making milk for my baby , the outlet lady asked for buying tea to get a hot water .They may waste litre of hot water , but in urgent scenario they become business enterprise. This is the hospitality of this brand

Tables all littered with rubbish, spilled coffee and blue paper on the floor, no customers at the counter. Staff to busy talking.

if you like a watery frappe or milkshake that is basically an iced coffee or milk then this is the place…could not believe just how liquidy and poorly made it was. super disappointed, needed way more ice!

I was here for a coffee but ended up just having a carrot cake instead it's average for coffee shop and the carrot cake.

On April 21st I went to Caffè Nero at Heathrow Terminal 2 Gates B to treat myself with a double espresso. When I approached the cafe two baristas were tidying up and noticed me only after a while. Even though they noticed me, they didn't stop talking in a foreign language, which was quite rude and not the first time happened to me at this cafe... I ordered my coffee and decided to pay by a voucher. After scanning the QR code, the barista pointed on my iPhone saying "give me". Of course, without any "could you" or "would you"... I thought something went wrong with scanning the QR code so I turned around my iPhone so she could have a look. Much to my surprise, she started to click very quickly on my iPhone and then she said to me "click submit"! She gave herself feedback on my Nero App without my consent!!! I can't believe she had the audacity to do so! Something like this should have no place at all. Give this place a wide berth!

I only get coffee from here as there is no choice. Staff always offer you different beans, but neglect to say that one costs extra - feels like they are trying to trick you. They won’t sell a small coffee - again feels like they just want you to spend more. The new M&S next door sells better (and cheaper) pasties.

I'd give zero stars if that would be possible. Absolutely terrible service and a rude employee (older man). Labeling me as "dumb" just because their card reader was malfunctioning. He came around to try it himself and didn't manage to make it work either. Caffè Nero should pay closer attention to how their employees treat their customers!

Beautiful and large space with neat modern architecture, lots of comfy couches and.benches, lots of sleepers too overnight. Allowed to lie down and rest, and I desperately needed to. Nice relaxing music. Coffee was good and.muffin delicious. Service friendly.

After multiple visits to this Nero, I can say all the staff create a great atmosphere and work well together. My extra coffee order is always taken with a kind smile and is made to perfection! The atmosphere is relaxed and the seating area is comfortable and convenient. Open 24/7. Today’s coffee served by Newell was superb and his service never disappoints!

Asked for a Cafe Mocha for £4.00, Asked... medium or dark roast? Medium please. Charged £4.30, question why i am charged £4.30? you asked for medium roast... okay but you didnt mention it was more... skinny indian lady turns her back on me and talks to her collegue, laughing, i asked if you have something to say? ignores. Hands me drink without any word, have to ask her for a napkin. Awful service that spoilt a average drink, well done with your service, wont return.

No decaf tea or coffee available. Took money for it! No soft drinks except Coke which has caffeine in it. Der!

Not the same quality as in other Nero's in London.

5/6 people “working “ 2 customers 10 minutes waiting. They don’t care about the people waiting. The just playing around. Avoid

Only one person serving, waited for 20 mins, asked for a Cortado not too hot and finally got a hot sort of a coffe with hot milk that didn’t assemble anything like a Cortado - waste of time and money. And barista clearly not happy to work on a Monday morning..

Service slow. But coffee and croissant up to the high Cafe Nero standard.

Erinavalak is so fast in the morning and serves with a smile even if I m in the long cue she still say morning brilliant customer service she dies and I don't wsit more than a few minutes

The location is the only saving grace of this branch. I got a toastie that tasted like cardboard. I also got myself two oat flat whites, one via their online app. After waiting for 10+ minutes, it turned out that they never received the order because their iPad was not properly signed in. It took 4 guys to figure this out and one of them was pushing me from one side of the counter to another, god knows what for. When the drink came, it was made way too hot for a flat white and didn't taste good. The other oat flat white came with regular milk and only upon double-checking did I realise because it didn't taste like oat. I am lactose intolerant and this could've been a serious issue if I was severely allergic to it. No apologies whatsoever. I've lived in London for 12 years, never went to a Caffe Nero, and if this is the standard they go by, I will never come back. Very happy with my local London coffee shops.

Excellent coffee every time. Sandwiches are yummy too!

This place shows zero care. Server was texting while I was ordering food and completely zoned out half way through. Then she forgot make my coffee order. Absolutely ridiculous. You’ll have. A more relaxing time elsewhere, don’t waste your time here

Great coffee along with good selection of desserts

They had best chocolate chip muffin, must try !!

Thank you to Angelo F for a great service, very attentive and good customer service same with all the staff.

After a long haul flight, what a pleasure to be welcomed by friendly staff at Caffè Nero ; helped me relax !

We ordered the egg sandwich and gluten free cheddar panini. They both tasted old and moldy and I would recommend anyone to not order anything from here unless you’re ordering packaged chips etc.

Leckerer Kaffee, viele Sitzplätze mit toller Aussicht, allerdings sehr unfreundlicher und unmotivierter Service.

I asked for 3 coffees and the cashier asked if I wanted mild or strong? I said just the regular mild one please. Got the bill and questioned why it was so high, looked the recipient and she had charged me 30p extra per coffee as I asked for mild? So, if you ask for a mild you pay extra and no doubt, ask for strong you pay for the extra shot OUTRAGEOUS

I ordered a hot chocolate and it was so hot it burnt my mouth and I was very upset as I had wasted my own money.The coffee wasn’t any good either as it was so hot and it was overflowing.

It's a fantastic place and very clean except that the staff is very slow and always nervous.

It was quiet for a Friday late afternoon, I was able to get a table and enjoy my coffee and sandwich. Good view of the airplanes on the runway. With music in the background.

The tea 🍵 that I had was good, served to me by professional and friendly staff....

Surprised at how good this was in an airport. I got exactly what I wanted and it was quick.

Whilst very friendly, the service was extremely slow. I had to wait for around fifteen minutes even though the queue in front of me only had 7 people and there were three employees. It seem that not all employees were able to do all jobs, so only one till was manned. The employee at till was also heading up sandwiches which took ages leading me to take my sandwich cold. It was unclear what the third employee was doing besides standing around chatting. Compared to pret, this is just slow and inefficient. Especially at an airport, time is key.

Nice Italian cafe at Heathrow Airport.

Pretty good place to have a coffee whilst waiting

Food was warm and tasted like your typical panini. Really enjoyed my hazelnut mocha. Very friendly service.

Chain shops you find all over UK

delicious coffee. fun atmosphere

impolite service. She is not asking me if I need to heat my food, that’s fine. But I can’t believe she flattened the croissant to heat it. I don’t know if it’s now Nero way to heating, but in Starbucks, or costa not like this. Also, so expensive. A croissant with cheese ham 5.60.

It was a coffee place in an airport. No issues with it! Coffee tasted fine. Once you get to your gate in the B area, it's the only food available less than a 15 minute walk, so it's good enough. The little cake thing was good.

I asked for a pistacchio latte to have it there and i would like to have it in a china cup and the man started an argument saying that they give just in paper cups to have it in. I asked why the have the china if they can use them. The man talked in his own language to the other employee. I couldn't understand what they were saying. I found it quite rude that. On top all the arguments, just to have a coffee. Then he said that the dishwasher was broken for 3 weeks. Why didn't he say that from the beginning instead of being so rude. Then he just left and called someone else ,same thing saying something that we couldn't understand. I asked again for the drink, but at the end we left I was so stress to enjoy the drink. Before he started to prepare it I said leave it. We left. How comes that a place like your company can have the dishwasher broken for 3 weeks and then as he said first that they don't use the china cups, why do they display. It is very bad service, specially that you are in arrivals, people go there to wait for people coming or foreigners that they arrived and they would relax. Tell me how can you relax. Worst café nero I have been england.

Couple beers and wine available, but really expensive, since it's in an airport.

The only coffee I like is Carmel Coconut Late!

Great Nero! If you have plenty time to spare and not sure about your gate number, this Nero is 15 mins walk after security checks, it is nice and quiet, food and coffee is nice and sockets everywhere to plug your gadgets in! Seats are comfy enough to spend at least an hour here :) also has nice view to look at planes

Located in the terminal 3 of London Heathrow Airport. Towards gates 31-49. Good service.

The usual slop from Nero. Pictured is a Flat White, they have no idea whatsoever how to make one. Zero care, zero understanding of what texture of milk should be used. It's only only coffee shop in the B section of the terminal so you have no choice. The staff are nice hence an additional star, but as ever Nero can't make coffee, more mass produced buckets of caffeine.

Thursday 16/3 at 415pm. Terminal 2 Arrivals. Absolutely appalling and dismissive customer service by the man at the front counter. Never again.

One of the most short-staffed places. 20 mins queue for a shot of coffee

A big thank you to dibyansh, a gentleman with glasses over the counter (apologies if I misspell your name! ) for his help and great service!!!

Very slow service, 3 people behind the counter seemed disorganised. Took for ever to serve only 4 customers infront of me. Coffee was ok, bit watery than usual.

Atmosphere is chill, digging the laid back vibes. The staff was nice and the coffee was decent. Not bad at all.

If you are a fan of Nero coffee, you will love this place: they have a variety of Nero coffee flavors, and the staff is nice and efficient !

You can never go wrong with Caffe Nero

Airport café so not expecting too much. Only critiscm would be that they serve thin paper cups with extremely hot coffee. Not a regular customer, so unaware that were cupholders available.

I had the most terrible and disturbing experience ever here. I wanted to get a bottle of water and a scone prior my flight. When I was at the check out, a staff with glasses on kept asking me if I wanted still water or sparkling water and I was confused about that as I thought I had grabbed a bottle of still water on my end. Instead of explaining himself further, he repeated the question for a few times and said "do you speak English?" although I had had put in my order with him already (I wonder if he would ask the same question to non-Asian looking people). After I answered "I want still water", he pointed to the bottle of the water I had and said "This is sparkling water. I don't understand why this is so difficult." He appeared to be inpatient and annoyed. EXCUSE ME? The staff was very much rude and racist, showing no respect to customers. Only after I told him that I was going to report his behavior, he started to trying to be nice to me. :) This is the worst customer experience I have ever had in my entire life.

Staff is too friendly great service

Airside coffee shop in concourse B, Terminal 2.

Asked for a hot water and milk and was charged £2.65 for a tea - which I didn’t have. I don’t mind paying something, but that wasn’t reasonable. I did ask and was told £2.65. Not impressed.

Excellent Nero's offering quality coffee at normal prices!!!

Quick and efficient service, a bit pricey