Caffè Nero in Dartford

The most pleasant place to relax with a coffee. The TEAM is grade 10 plus. They deserve ⭐️⭐️⭐️⭐️⭐️

We enjoyed a delightful tiramisu and a forest fruits mousse, accompanied by two iced lattes. The service was excellent, and the quality of the food and drinks was top-notch. Highly recommend!

Had a scone and some water, was served by Libby who was friendly, helpful and provided excellent service

A staff member of Cafe Nero yesterday 7 th February around 12pm (Caucasian female with pink hair glasses) discriminated against me and my mother we are of south Asian heritage and wear the hijab. We were the only non- white people in the whole shop. We were waiting in line to order a cup of cappuccino and I made eye contact with her and she resorted to ignore me and serve another customer( Caucasian) . She clearly saw me as I was trying to get her attention. My mother and I was visibly upset by her deliberate ignoring of me. Another customer stepped in and said to her you have just ignored these two ladies who were waiting in line and she replied by “ I don’t care ! What can I do!” When she did acknowledge me finally she made no apologies and was very cold with me. I don’t find racism acceptable and didn’t know Cafe Nero did either and will leave a bad review. I hope she is disciplined. I left the exchange very upset and embarrassed. I will never buy from cafe Nero again. DO NOT BUY FROM CAFE NERO AGAIN I DO NOT RECOMMEND. Coffee was mid as well.

Very slow service and in line for around 15 mins. Other than that, nice, clean, little coffee shop within house of Fraser

The absolute epitome of a slow service. Employees couldn't care less about serving the customers, all revolves around gossip and talking about how busy they are. But doing something about it? No, why would you. Appalling...

There was a little queue. Greetings and the food was good 😊.

Indifferent staff , just going through the motions

My favourite coffee place to relax and have tasty drinks. The service is also amazing. The staff that work here are beautiful and wonderful

Good store inside House of Fraser which can be quieter than the main store outside Marks&Spencer. Service good nice aircon.

Very nice place to have a bite while shopping. The staff are friendly and there are power point and free store WiFi to connect to if required

A change in their coffee beans has meant their coffee is far better, not as bitter as it used to be. Nice staff and a pleasant atmosphere.

Located inside house of frasers, not bad but lil expensive. Good customer service. Place not really tidy and clean.

Fantastic place and reasonable prices

Danny is a wicked server, give this man a pay rise !!!

Great service and food and drink

Great coffee, quick and friendly service. There was ample, comfortable seating. The tables were all clean.

Great friendly staff. Thank you

always great coffee and great service hear

just warm, dont seem to be able to make Hot Coffee.

Staff were excellent and very heloful

The staff really make this Nero a lovely, friendly place to visit which is why we always return when we’re in Bluewater. The staff really do deserve a lot of praise, even when dealing with rude and almost aggressive customers ( which we saw today) they are still so lovely and can’t do enough for them.

As a regular customer of Cafe Neros all over the UK, this is actually one of my favorites! Large, spacious, clean, consistent quality and always very friendly and hard-working staff! Kudos to the team! There are actually 2 different Cafe Neros at Bluewater. Some have confused them and posted photos from the other here. This one is inside House of Fraser.

Much prefer Caffé Nero to other 'chain'/multi-national coffee shops.

Regular size Nero coffee store inside house of Fraser. The place is tidy and clean the people are polite. The coffee is good quality. Price per cup £3.20 depends of the type of coffee. If you want to enjoy with your family , work on your laptop or have a conversation with your friends highly recommend it, the place is quiet and nice.

Great service, clean, quick and above all the hot chocolate milano was lovely.

Nice staff, made me wrong drink but immediately made me one new one

Nice coffee Recommend the vegan raspberry coisont

Good service and delicious drinks - frappe size was a bit small

Although only take away service. Food and drink, always good and hot, and a nice selection

Best coffee around. Shame we can't have it in cups/mugs. My pet hate is paper cups but due to covid 19 I understand. Lovely toasties.

Great staff and lovely manageress, not the cheapest coffee shop, but nice coffee

Fantastic Iced Coffee. Five star service

The staff there are very helpful and friendly.

Best Chai Lattes of all the coffee places, not too sweet and generous with the cinnamon ✅

I've been coming here since I was young and I've always loved it. It's got a great atmosphere and lovley staff.

As with most Nero cafes. Great coffee and selection of snacks etc. Though getting a bit tired looking

Tasty coffee, quick service. Unfortunately my order was messed up as I've ordered large latte and new chai latte, and received different drinks. Didn't complain as it was a busy time and the guys were running fast.

Caffe Nero has amazing fruit boosters.

My goodness this was a slow service, only redeeming factor was the coffee, it was like someone had cranked down the employee speed factor by 2!

Best coffee shop in Bluewater. Nice interior and lovely coffee

Packed but good coffee and a snack

Nice environment, coffee quality better than Starbucks , you taste coffee and not sugar and over processed drink!

Like to sit out the front. Not so nice inside. Coffee is strong. Staff good.

Good coffee ...comp..newspapers... relax for half an hour...

Nice place to stop for a coffee before or after shopping at bluewater.

Made a nice hot chocolate and have a nice selection of cakes. Feels a touch cramped but it's nice still

Lovely mushroom and tomato roll and very helpful staff

Staff always friendly, clean and good coffee

Coffee is amazing but staff took forever so ended up waiting for quite some time. I wanted a second coffee so started queuing but after 15 mins of waiting gave up and moved on

Great coffee served by friendly staff

Love Caffè Nero so much all the staff are so friendly and you can tell everyone loves working there

If you want a nice quiet coffee and snack in Bluewater without lots of background "white noise" then find this little oasis buried deep inside House of Fraser.

Dirty glasses.no saucers yet friendly staff.

Very slow service but good coffee

Rude service I'm afraid. I may just be fussy but I do not like being addressed as " mate" by serving staff, as in the greeting "are you all right there, mate?", when " can I help you?" would be more reasonable...

Drinks taste amazing, prices are very reasonable and they have a great loyalty scheme.

It was fine. Friendly staff. Coffee tasted like erm.. Caffè Nero..

Clean, quick service and decent coffee

Allways always my favorite coffee place

Great food and coffee. Just expensive

Normally love Gaffe nero but spoons and tables were filthy today. Not impressed.

Nero, Costa,and Starbuck all very similar. All good coffees

Not bad for break and snack while out shopping

This Nero coffee shop is built very nicely. Although it's inside the Bluewater shopping mall on one of the main alleys - it has its own small inbuilt gallery, and it gives you impression and experience of sitting outside the shop on an old narrow street. Very well done indeed. And it has all the usual Nero niceness - great coffee, cakes and pastries as usual. This one also sells the Nero branded ground coffee bags, which is amazing for brewing coffee at home. We only brew espresso from the Nero coffee as we found it to be the better than any regular shop brands.

Exllent !!! I like it ... Very impressive.

Not the caffè's fault but I wish single patrons wouldn't take up tables with seats enough for larger groups. Thoughtless.

Cafe Nero is popular and everyone can find something they like here.

Served by Kelsey was brilliant. Great customer service.

As you would expect from a Caffè Nero.

Usually the quieter of the coffee shops in Bluewater, but standard cafe Nero. Drinks are nice and staff and were friendly. No toilet inside so have to use bluewaters further down.

Excellent quick service, good coffee.

Nice hot drinks but the queue is usually long.

Good coffee... And lovely service

Good food , good coffee ,and good prices. What more can you say?.

Always great service with a smile and great choice of food. Best coffee and atmosphere in bluewater 👍🙂

This place is so flipping classy! Lovely staff, and amazing service. If you get a free hot, or cold drink, using priority moments, on O2 as well! Best thing though is the food! The food they offer is sensational and so SOOOOOOO tasty!!

Cafe Nero has to be the very best coffee on the High Street

A bit noisy this one as you would expect inside the Bluewater Shopping centre

Always good service and easy to purchase a drink when on the run opposed to some of the other places which are packed

Good coffee shop. Friendly staff with good variety of snacks

Always a guaranteed experience, great coffee, good food, polite and professional staff.

Nice coffee and cakes the coffee is a bit more expensive than other coffee shops but the friendly staff make up for that.

I had a flat white in cafe nero house of fraser £2 80 for quite a small cup never going to pay that again. They should look at the decent size cup you get in coffee republic

Relaxing place to have a coffee

Wide range of coffees fast service good meeting place.

Best coffee, friendly staff and a nice atmosphere.

The best tasting decaf coffee, but way too expensive! Nice café for a thirty minute chill. Would be nice to snacks that aren't just carbs on offer.

It's ok but the hot chocolate was not hot enough

Great place, good choice of food including pastries, sandwiches. Really reccommend the chai latte

Nero is my favorite high Street coffee shop but this has to be the best one yet fantastic staff

Regular stop, food OK, tables cleared quickly.

Good coffee, comfortable chairs, pleasant staff

Good service, professional baristas but needs a queuing system

Very good coffee, good selection of cakes, pastries and sandwiches. Efficient friendly staff.

I love it's unique taste of coffee. Really nice place to visit in the early weekend mornings or lately afternoon during the week. Delicious double shot late is one of kind. I just love Nero's coffee

Friendly staff. Coffee and hot chocolate very nice. Milkshake not so good.

Always friendly and quick service.

Always a decent coffee bean at Nero. Beats Costa hands down on this. I like the reqard system on the hot drinks with getting 1 free. Great service which was friendly and efficient. Welcomed and recommended when shopping.

Lovely coffee but unfortunately not enough tables so can be hit or miss if you can have a seat.