Caffè Nero in Sutton

Lovely place! And always make my coffee the way I love it unlike places nearby :) highly recommend.

Nice venue, good staff and just right for a coffee break. Pricing is getting more tricky. Good food options and they actually had what I wanted.

Visited there on last suday afternoon and had the worst coffee ever. Didn't have whip cream, but the staff didn't inform me at the time of ordering that the coffee you ordered includes whip cream, which we don't have. The furniture also needs updating. The overall shop is in really bad shape.

Nice selection of drinks and snacks

Pleasant surroundings, good coffee and the team are friendly and helpful.

I’ve loved that nero in the location .

Always busy and a little messy but excellent service and choice always wins

Love this place, coffee is good, the place is clean, overall the staff are lovely.

Pleasant staff who prepared my coffee efficiently

I love cafe Nero but blonde lady with short hair who worked there was very passive aggressive and rude- left me feeling unpleasant …

Catherine and the rest of the team are always friendly, professional and a pleasure to see. The service is always good with a great atmosphere. We look forward to our regular drop in.

Luxury hot chocolate comes with cream, they made me pay extra. On top of that, the hot chocolate tasted bad. I don't think the coffee machines have been cleaned properly...

I go to this beautiful cafe in Sutton high street everyday to have my breakfast, the staff are Amazing, they're very friendly and very polite, they always exceeds my expectations and makes me feel so at home..the coffee ☕ taste so gorgeous and the foods always fresh.. Thank you So much everyone. ( I really enjoy having my Americano ☕ and Almond Croissant every morning 🥐 😋 at this branch of Cafe Nero..)

White chocolate mocha 🌹❤️❤️☕️☕️💯 Hot chocolate is so lovely🙏🌹💯

Very good price for Porridge and coffee

Caffe Nero does exceptional coffee. I am a frequent customer because of their tasty coffee drinks especially ones with syrup! Their coffee is better in taste than Costa, and cheaper than Starbucks.

Won’t be coming back here again. The clearly new trainee was left on his own and didn’t know how to do anything (not his fault) when he asked questions the person in charge just seemed short with him. The coffee I received was barely a cup it was half a cup and more foam than liquid . It wasn’t very nice either tasted stale. For an almost empty cafe it was very dirty looked like nothing had been wiped or cleaned since it opened. I’d avoid if you want a nice cup of coffee.

Good coffee great tiramisu thumbs up

The place is dirty, it needs a proper deep clean. The same the nero further down the high street. The toilets are filthy. The cleaness standards are so poor in both places. They both need a proper cleaner and possibly a new coat of fresh paint.

Friendly and helpful staff.. place clean and tidy. My drink was great!

When it's quiet it's nice.Some customers gather on the table and make inconsiderate loud noise. 🎧.

Worse coffee. Staff need to learn how to bring Italian tradition to customer.

Very cold as the AC is on a full blast instead of heating. Tables are filthy and no one is bothered to clear the empty mugs and trays.

Great coffee and lovely service!

Had a luxury hot chocolate which was lovely and the staff were very friendly. I did not eat anything so cannot comment on the food. Overall, good friendly service and great hot drinks.

Service good but flies all around the toilets. Surely a health hazard!

Great service despite being busy

Cutting off a girl’s healthy breasts is an act of mutilation. Putting a cartoon version of the scars on the side of a van, to advertise a coffee chain, is a new low even for a movement that long ago lost touch with reality. Post-operative pain, rigid scarring, a profound sense of loss: none of these feature in the image of a “trans man” approved by Costa Coffee, which appears to treat the visible effects of surgery as a desirable fashion accessory. The coffee chain is evidently keener to be seen as a “trans ally” than to think about customers who are post-operative women. Around 15,000 female patients have a mastectomy in this country each year, after being diagnosed with breast cancer. They do it to save their own lives, not in pursuit of realising their “gender identity”. Imagine their feelings on seeing their experience trivialised in this way, as though an operation most women dread is something to be thrilled about.

Great atmosphere, very nice and friendly staff aways making you feel welcomed. 5 stars +

Just sat inside before the heavens opened, enjoying a fresh mocha 😋

I’m disappointed with the service here. I’m a regular customer who enjoys their cookies and coffee, often ordering them for breakfast via Uber. Today, I decided to visit the shop in person to purchase some cookies. Despite two staff members being present at the counter - a young man with curly hair and a blonde woman - they seemed more interested in their conversation than in serving customers. When I tried to get their attention, the blonde woman reluctantly turned around to take my order. As I was making my payment with my card, she turned her back on me and resumed her conversation with her colleague. She didn’t check whether the payment had gone through or provide me with a receipt. I tried to get her attention again, hoping she would at least confirm if the payment was successful. However, she merely glanced at me before continuing her conversation. I find this level of service not only poor but also detrimental to the business. As someone who used to enjoy this café, I’m now hesitant to return due to this experience. I would suggest that the owner consider installing a self-service payment machine and reevaluating the current staff, who seem to be driving customers away rather than welcoming them.

Love this Nero on high street, the atmosphere is cosy and old worldy. Staff are fantastic!

Great coffee and as the weather is nice we could sat outside

Food a bit overpriced but if you have a tastecard you get 25% off

Great choices of drinks! Excellent customer service.

I would like to share, the staff at the cafe are amazing. Always smiling, friendly and when I'm there they lift my spirits. But I'd also like to respond to a comment from a few days ago. When we have a bad day, should we take it out on the staff, just because we have decided that they will be the scapegoat and we as customers always have the right to behave inappropriately? My advice is before we write a complaint to de try to put ourselves in the other party's shoes because they have bad days too ,but this does not affect the client.Let's appreciate the fact that they work hard,before we make a complaint

I’m a regular customer and I have to say the customer service is brilliant. Shannon is very welcoming and is always happy to serve me. The staff are wonderful and are very fast

Nice to just chill here and let time pass

This is the only other Nero that I dislike (see my post re Woking branch). Again, it's all about poor customer service and if it weren't for the fact they have tables out facing the sun I would never visit it again. Two young females and two young males, ALL of whom treat their workplace as some kind of social club (Just for themselves) and customers come second. They all go outside for considerable numbers of "cigarette breaks" at the same time, often blocking the entrance while they gather in a group smoking and chatting, leaving the newbie to cope with long queues of customers. If there is a table free in the sun, they make sure they take it and again, customers come second. One last comment... They are often "on duty" in casual clothes and because of this some customers are unaware they should be serving. Don't go there if you value customer service.

Clean very welcome friendly and a great relaxing atmosphere especially the manager.

Not really up to the brand standards. Most tables covered in used cups, staff seem stressed and uninterested, often long queues. Lack of staff or a lack of training?

Friendly staff , always smiling !!! Looks like most reviews are about wc hygiene and old furniture, well at least wash your hands and flush the water in the toilet you miserable c*nts ......

Haven't been to Sutton for a while so it was good to have a snack at Caffe Nero

Not bad, not the best of its branches — and you expect the same standard when it's a franchise. Staff behind the counter continued a long conversation when a few of us were queuing. The lady in front of me asked to pay for her drink and no one verbally responded, just punched in the numbers and then continued their conversation... and then didn't acknowledge me or my friend. Awkwardly asked to pay like the lady before me and it felt like I shouldn't have. No inside cups, only takeaway ones. Table was sticky. Main bathroom wasn't working but they had upstairs ones, which were filthy when I was in there. A lot of... liquids... everywhere. Drinks themselves were fine. The barista who made them was polite too.

Really friendly staff but the place was filthy!

Coffee OK but dirty tables not worth the money.

Great coffee and happy, friendly staff.

This is my favourite place to have a coffee or something to eat. In Sutton, staff very kind and quick serving. I had a vanilla soya latte and it was perfect. The place is very clean and the location is good for transports and shops.

Nice atmosphere - good coffee but the place is very dirty, floor is covered in dirt and not maintained and there are coffee stains all over the tables, walls and chairs Toilets are scary...

Nice coffee. Good ambience....only from outside....they need to focus of keeping the shop clean, upgrading the furniture....looks dated and dirty.....strong smell ...mix of old milk, full bin bags, and oil.....just go to Starbucks across the street....very clean and fresh...the moment u enter u feel like ur r in a cosy environment.....

I would love this and the other Neros to feel less grubby and for the coffee to taste a bit sweeter Staff are great and always have been, but post covid the shops all feel like they could do with a clean and get someone to do inside the windows too

They ran out of oat milk. The toilet was filthy. The tables were dirty. Service from the staff was good though.

Hygiene very poor, toilets were absolutely disgusting, tables were not cleared and I had to ask a member of staff to assist. Daisy was polite.

Time to refurbish guys , too dark and dirty

If you are fan of sweet milk that's place for you!

Star only awarded as its not possible to leave none. I did not stop for coffee on this occasion. Having gone first to use the toilets I was horrified at how grubby was the floor and staircase leading to the facilities. The toilet room itself was even worse, with a puddle of water around the actual toilet, possibly a leak. I left. If this is the standard of hygiene through the cafe I did not want to risk eating or drinking there.

I don't know why but I always find Nero staff behaviour towards customers very aggressive and rude, the taste of coffee is absolutely divine though!

As always terrific. One of my favourite coffee shops .staff are so friendly and polite 🥰

The Festive Black Forest mocha is delicious. The person who served us with the piercings is truly the most helpful, polite, person with the most excellent customer service. I wish I could have seen a name badge to email head office to say so!

Always very helpful and very clean .

Decent. Staff can look more happier

Great, cosy place to e joy great, cosy coffee ;-)

The most dirtiest place in Sutton, the windows are so dirty that make you vomit when you’re having coffee, I have seen that place like that for more than 2 years and never been cleaned

I didn’t think i’d see the day I’d become someone to write a bad review. I am totally lenient regarding service in retail as it is a very hard job. However today I have never witnessed someone be so rude to customers just because they were “closing in one minute”. This wasn’t visible in any part of the store. The man who it was persistently rude was a young blonde male with glasses. He was huffing around and slamming things down while asking people their orders, everyone in the queue clearly felt extremely uncomfortable and on edge.

Had a coffee with Danish pastry which was delicious just come out of the oven

Quite Nero's on Sutton high street. One toilet set right at the back of the shop. Water is no longer available at the counter, but you can ask. To be honest, Nero's offers the (in my opinion) best coffee of all the chains available on the high street. Availability of moist cakes, decent coffee lots of seating. Makes for an enjoyable experience. In addition, the staff today (Saturday afternoon) were really nice to everyone who needed any help

Good coffee and friendly staff. Probably due a makeover.

NOT BAD HAVE BEEN HERE QUITE A FEW TIMES, THE ONLY THING THAT LETS IT DOWN OCCASIONALLY IS UNCLEAN SPOONS AND HEAVILY MARKED WELL USED SCRATCHED CUPS

Friendly staff and good atmosphere

Nero has the best coffee (in my opinion) and their speciality caramel latte is unbeatable. Staff are usually pretty friendly here but wouldn't call it my local as I only tend to go here when I'm shopping on the high street as parking can be a bit awkward sometimes!

Most recent update. Was really unhappy with the customer service today. Drinks and food tasted good. Update. Enjoyed last few visits. Wish there was allergen friendly food options. Old review: Fave coffee shop. Here every weekend. Last two visits disappointing. Toilets poor and service less friendly.

Just had coffee which was lovely, but staff not very cheerful.

Do disappointed. I always order moha. Last two times there was no chocolate taste at all, on third I sed If its possible to add the chocolate to the coffe and It tasted like chocolate milk. No coffe...

I've only been to this Caffè Nero a couple of times, but I hope to visit more in the future. Staff have been very nice in my experience, always greet and serve with a smile and make sure you have everything you want. Highly recommended.

Lovely place, friendly staff, one of my favourites!🤗

We ordered 2 hot chocolates and 2 cappuccinos. The cappuccinos were hot however the hot chocolates were luke warm. Would recommend if in a hurry but they need to check the drink temperature.

Lovely staff. Cake freshness is almost a "lucky shot", some days good, others not so much. Toilet was dirty.

Very good staff especially Amber coffee was great

A regular in here. Very deep plan layout but coffee/food to usual Nero standard and staff very pleasant.

the coffee is good .... But very dirty !!sorry

Not too crowded.. comfortable and unhurried

There is always time for a tiny dose of cortado. The pleasure of sipping your new favorite coffee staring straight onto the street in front , looking at passers-by, wondering about life - sums up my Sunday evening. Do not be fooled by the empty seat . There was seated a figment of my imagination. PS: thanks to a friend for introducing me to cortado a few months back. It just turned into my favorite blend. . . @caffenero @caffe_neros Follow @the_tastebud_trails

Very festively decorated café with a welcoming rustic ambience. Had a delicious Americano served with hot milk. Coffee was piping hot as it should be with a good strong depth in flavour, all at reasonable value. (Cafe offers many different coffees, teas, smoothies, iced drinks, hot & cold snacks, cakes & treats, most of which are on display behind a glass counter.) Staff always courteous & friendly. Tables not always wiped effectively which could be improved however this little café is always busy when we visit.

Very busy at times so a little bit slow on service ,but nice coffee

Nice surroundings but the coffee is a bit bitter.

Why are you not taking cash it is not illeagl tender yet just putting people of when they have some spare cash

Decent coffee and delicious treats

Nice selection of cakes and pleasant staff

Great coffee, friendly staff. Just wish they 'd make sure the raspberry vegan croissant were always available - hands down the best ones out there!

Very clean and well laid out cafe, nice cakes and pastries.

lovely hot chocolate. thats the best drink i think

Extremely friendly staff, very good coffee!

Perfectly located in the centre of Sutton. Not as spacious as the branch at the top of the High Street, but service and staff are brilliant and it is so convenient.

Very good polite customer service, frequent cleaning of the sanitising of tables and floors. Toilet was clean and it's so good to be able to sit in and listen lovely Jazz music in the background. Love their chicken focaccia.

Usually a great place, but this evening the service was extremely slow..

Nice cup of coffee plenty of seating good selection of savories and cakes. Don't take cash only card which I find frustrating not the staffs fault moan over

Nice little place, good coffee, good drink-in furniture.

Nice place and very friendly ppl

Unlike the other Caffe Nero, further up the road, this branch is not so great. Iced Coffee was revolting and poorly made. Staff seem very preoccupied.

My favourite place to get coffee from! The colleagues are always in a great mood and very welcoming! Love it!!