Caffè Nero in Leeds

Great coffee as ever and Mushroom sandwich is super delicious. Highly recommended Veg option.

Loud staff, couldn't hear myself think. More effort could have been made with tidying up.

Excellent! Lovely decaff coffee and the two persevering ladies (maybe another staff not in as should have been?) . Anyway exemplary on their feet strongly and keeping up a pleasant patient manner amidst it all. Caffe Nero they deserve a bonus for this sort of hard labour on all afternoon just two staff and keeping up making lovely coffee and pleasant gracious patient way. One could see as one knows, just wanting the working day to end maybe, ... a break. But they are sticking at it. Great team work the same. 5 stars for sure and happy atmosphere here and happily busy.

Just had the iced latte, plenty of options provided and great coffee!

Always an absolute pleasure coming here, best Nero in Leeds without doubt, shoutout to Samantha who was kind enough to redo my milkshake, was an absolute star

Grey choice of coffees and pastries.

Always worth a visit. Great coffee, friendly staff, good prices and delicious tiramisu. What more could you ask for?

Lovely place and good Lovely staff

Amazing as usual and lovely staff

I’m not the type to give negative reviews, so this has really taken a special kind of bad service to inspire it, so congratulations to the staff member & store policy for this one. It is bad enough having to go through having to ask permission from the staff just to go to the toilet, not exactly helpful when you have anxiety having to ask to go to the toilet in front of other customers and staff, which is what having to ask for the key to the toilet amounts to. I haven’t had to ask to go to the toilet since my first school. But the staff member with died hair wouldn’t accept my answer when she asked if I was a customer (to which I answered yes), she proceeded to ask another 3 questions before I cut her short and called out the unnecessary inquisition before she finally handed over the key. No sorry, even worse, she didn’t hand over the key, instead she just walked me to the toilet like some kind of naughty school boy and opened the door. I won’t assume to know what she was thinking, but she wasn’t exactly polite about it let’s just say. I can’t believe I actually paid money to be treated so badly and be so insulted. The issue with the need for the key has been going on for years but this has taken something that was bad enough to a whole new level. It is not the fault of your customers if you want to control who uses your toilets. So stop creating an environment where there most certainly will be customers who visit Nero who will not use the toilets because of this policy who need to. This needs sorting asap.

Great place to chill. Highly recommend

Staff were friendly and helped with deciding what to order, tables were nice and clean and the outdoor area was roomy, spotless toilets and good music

Grrat place, great coffee but no toilet sp probably you couldnt work from there long time.

It's just an ordinary place to eat .

Worst experience ever in this shop, we have been almost kicked out of the shop! After we've chosen a table with three chairs as we were three and sat to have what we ordered, suddenly a lady, we understand her to be the shift leader, came to tell us that the area was closing and that we needed to leave, the shop was open and other customers were still sitting. We asked for more time as we didn't finish yet. She came back after a while in a rage, yelling and hitting chairs on the floor, asking us to leave again, knowing that the shop was open still and other customers were still there. When we expressed our disappointment, she didn't even matter to apologize about the inconvenience, she kept talking, as we complained, so rude ! So disappointed !!!! As a tourist I expected much more of a service quality's than that !!!

It’s was first time to visit Nero cafe in Leeds and it will be the last as the staff is very rude specially the shift leader with Red head which was screaming in the cafe without reason to the customers and telling them to not seat even if the cafe has 1hour left before closing time as she want to do the cleaning during the working time that’s why start kicking everybody out and the shift time didn’t finish yet and starting throwing the chairs.

Great place, great coffee, a must visit

So disappointed. Been going to Nero's over 10 years. Boy has it gone down hill. We wanted two hot soups, a bit of bread, a latte and a flat white - that's all. Waited at the counter 15 minutes for two cold soups, sorry no bread (so we had a croissant each instead), no spoons with the soup (until I asked) and no spoons with the coffees either (until I asked). No napkins either! She nattered to the other server, all the time ignoring me. No apology for anything. Please go elsewhere. This very poor. I felt like an inconvenience to them. Needless to say, I won't return.

It was clear that I was a big inconvenience to come in and ask to order a drink. I asked if they had a toilet and they smirked at me saying "yes of course' quite sarcastically. I then had to be a bit clearer and ask "where is it please?" To which they gave me directions letting me know I was inconveniencing the chat the two members of staff were having. I then pay for my drinks, set my stuff at my table and go to the toilets to discover I needed a key. Surely good customer service would be to have let me know that already. So I go back and ask "do I need a key for the toilets?" And they huff and puff to have to unlock the toilet for me. Which by the way the toilets are disgusting. They haven't been cleaned in a long long time. I dont often use cafe Nero but I now have a valid reason to avoid in future. The coffee was OK. Definitely put off using again. I would imagine other locations may be better but this isn't the one at all.

Coffe Nero for me is more than coffe area. I'm going there when I'm happy, I'm going there when I'm sad, when I'm down about my feelings. I like this coffee shop because is part of my life. I'm alone that's why I'm going there to get feel free. I hope i could explain well because of my English.

It was really dirty and run down, the person serving was unkempt and looked really fed up, no smile, no welcome. Got order wrong with no apology.

Shocking inside, had to clean a table myself as every single one had used trays, cups etc on. Staff stood behind the counter doing nothing. Shame really as Nero coffee is really good.

5 stars to Valerie best barista out there

No idea what the drinks were like as didn't want to stay for more than 15 minutes waiting to be served. Staff ignored us instead of acknowledging we were waiting. Ran out of pastries and we went in at around 9.30am.

Friendly service from over-worked staff member on her own and under pressure.

Great place for coffee!!! They know how to take a proper expresso and food is very good

Nice relaxing with a coffee k.s.dawkins.

Small branch. In the heart of Leeds City Centre.

Nice staff and very friendly atmosphere

Caffe mocha is always the top notch! Still thinks they use too much cinnamon on making banana and walnut cake tho.

I often grab a hot drink from Cafe Nero on my way into work. Fast service and really good quality hot drinks. I've had a few of the cakes and pastries there occasionally and they are pretty nice too.

Nice lunch break in good company, sadly no tea cakes so I didn't get to eat. Earl grey tea delicious as always though!

This coffee shop is an absolute disgrace. Infested with flies. Walls filthy. Dust everywhere. Toilet vile. Tables never wiped clean. Coffee machine doesn't look like it's had a proper clean down most days. Fridges are dirty on the sides and inside. I honestly don't know why people continue to return to this place. It used to be run well but now it just looks neglected which is sad.

I think it was my first and last visit from Nero ! I heard a lot and first time in life went this location. The only star is belong to the nice staff who serving people in shop. From outside second place was looking as closedown business, inside not clean, I tried to seat behind the window but as it was dirty we chose different side but , seats, tables, walls are dirty as well , and worse thing was damaged cup , which u will see all in photos I’ll upload. We couldn’t enjoy from our coffees and time we was there. Anyway I count that business owner issue as they don’t want spend money and just get reacher.(u will loss customer, bad reputation will reduce your customer, and of course u will get harder to your workers [as u don’t want increase staff in the place] then u will loss staff and will get bad reputation between workers. U know all this and get this free reminder business advising from me . Hopefully u

Very pleasant staff and good coffees. Indoor and outdoor seating.

Dirty tables, unfriendly service, coffee mug too full and no napkin offered.

Fine for a hot drink and snack and very handy for the railway station.

Lovely little corner place to grab a quick bite or enjoy your evening coffee.

Very pleasant for a quick cuppa

I love a Caffé Nero haul where always possible and one of the most awesome UK coffee joints I've visited. Cute, quaint and homey laid back joint with a great vibe and very welcoming cosy seats with a great drinks menu and phenomenal plant based non-dairy milk alternatives at great fare. Dont forget your Nero rewards stamps! Earn an extra stamp by saving our beautiful planet and bringing your own reusable thermos. The single origin Brazil Espresso is a knockout and 100% worth the upgrade for sure. I love how Caffé Nero is a low fuss and down to earth coffee joint and never charges extra for non dairy milk options and has fantastic yummy vegan pastries! This location is definitely one of their most bustling joints for sure and a Hotspot for commuters so do prepare to wait.

The coffee shop is really good with amazing ambience ❤️

Great little coffee shop. Often busy

Often go here before work and the staff are really friendly and the coffee is good. I like the convenience of being able to pay on the app or order to pick up, especially if I'm in a rush.

Very good ambiance. The coffee was too good.

Nice coffee service was OK nothing special.

Always excellent. My 3 year old grandson just loves their baby chino treat

Staff had a bad attitude. Like I interrupted their conversation by purchasing a drink. Won't be back.

Great deal 50% off healthy food 25% off drinks with meerkat Efficient service

The Christmas season is fast approaching! This year we are OBSESSED with their festive collections. Our top two favourites are Luxury Black Forest mocha with whipped cream and Salted caramel brownie hot chocolate with whipped cream. Highly recommend these two specials to everyone!

Rude rude rude members of staff, I will never get my coffee from here again. Ordered my drink yday and batista she kiterally slammed my drink and said here you go! If I didn't have my kids with me I would have taken it up with the manager. Disgusting customer service. Absoloutely appalling l wish I got both of the girls names that were on yesterday.

Sep 2022: Double Espresso & hot milk, with a Dirty Chai Latte.

Great coffee , brilliant customer service.

There's a trade-off here between comfy chair and good WiFi. Sit in the comfy chair and the WiFi is unreliable. Go to the front counter and it is good - well, it matters there where the payment systems work.

Nice place and great people! I use to come here for the last two years!

Love Nero for coffee & treat s. Plenty of seating. Good service.

Good location Great coffee I will back a gain

Good friendly service ,decent seating

Service is always lovely. Could do with more sockets as I value this place to work in. Could do with more scone ranges to choose from. The brownies are lovely.

Good coffee shop, I was there around 8.30 am so it was very busy, a never ending que of people waiting to be served and only one barista, this guy amazed me because he never faulted once (cool hand luke) well done mate what ever your name is.

Delicious coffee and great service!

Always great friendly service here

Awful. Manager just stood there going 1mph letting the poor trainees do the work. Very angry.

I bumped into Bonnie Tyler in town. "Shall we go for a coffee?" I said. "Yes, sounds good!" "Ok then, Starbucks?" "No." "Costa?" "No!" I think she was holding out for a Nero!

Really bad experience. I've been visiting this Nero from the past years without problems. But on Saturday they decided to close 2hrs before, when I asked the reason they told me didn't know. But I couldn't stay with my friend who was already having a coffee inside. I ordered my coffee to take away anyway and later I found out they make the wrong coffee to me.

Its literally never open! Closed at 2pm today for example. Staff aren't very polite.

Good place to relax and have a chat from friends

Always excellent and friendly staff.

Good coffe. Fast service. Due to pandemic I can't stay inside but it looks very nice place to have a coffee.

Great food and price. The person serving was also very polite.

Very secure, very frendly staff, good costumer service, good coffees.

I was there on 19th October morning hours. There was only one barista at that time (blonde hair) and she very warm and helpful. Also, coffee was great. Thank you.

Good place, price, staff and clean and no always.

Polite staff. Clean. City centre location.

It ok but social distancing is killing the place

Friendly staff, a nice selection of coffees, teas and iced drinks. Buns, cakes and croissants too.

Staff is very polite and helpful

A bit cramped and hard to access with a pram. Good service.

First rate coffee, staff are as good as customer amounts will permit.

Friendly welcoming by the kind and nice Zozo and Flora.. Food of high quality. Two meals for us here. With the discount of Covid bonus it was perfect (thanks to Zozo that made us discover this one!!) Clean and fast. Good spaces in tables. We will be back

Seating outside in good weather.

I ordered frozen cappuccino it was amazing, hope to see you soon again

Good coffee and staff. I like the menu

Good coffee and welcoming staff

Lovely coffee shop and more spacious than I thought. Good coffee as well.

Great service, good prices and amazing taste. I love the reward system with the stamps and you always win free coffees!

Very busy but managed to find a couple of tall seats near the window. Quick & friendly service. Got my usual tomato & basil soup with sourdough bread. Very tasty and reasonably priced. I have used Cafe Nero in lots of different locations now and found them all to provide excellent service.

good coffee as you would expect from this company

Cant go wrong always good coffee

My favorite cafe. Always clean and service at the highest level. I will come back here again.

Only problem was only paper cups not ideal but friendly staff

Live a cafe Nero staff always friendly

Lovely coffee (as expected), but very friendly staff and didn't seem particularly busy even at a peak time. Nice seating and good central location in Leeds.

Good Coffee and clean shop. The staff is very kind

Good coffee & toasted roll, dog friendly too.

Offers a range of pastries and cakes as you would typically expect of a cafe. Good coffee too - as always.

Nice hot Latte and rest for my tired feet after a long day shopping. Friendly efficient staff

Great seat for people watching on Boar Lane

Love cafe Nero, always pop in for a quick brew. Really delicious caramel slices which helped me forget about how I ripped my brand new Jeans. However service was quite slow and as I have just recovered from serious knee surgery my doctor advised i shouldn't stand for more than half an hour. However the lady who helped me up from the floor was lovely with firm hands and I am feeling better after a short stay in hospital

Very nice staff. Comfortable Nero. Great coffee. Toilets need updated

A cosy spot for coffee in Leeds City Centre. The staff were lovely and polite and our drinks were served quickly.